Mhstar Reviews 

Wow what a S**T company. First of all delivered to my old address even though had confirmed twice with them my new address. Not only did they deliver 2 separate items to old address on different days they also send my a set of garden chairs instead of the dog bed I ordered. After many emails regarding this I got a refund about 5 days later and expected to keep their unwanted item weighing over 20kg in a dry and safe place for almost a week until it suited them to collect . I now check if a website is using this company before I buy . I also agree with another comment that 1 starts too much !

I ordered a hutch through B and Q which uses this company to deliver. At 8pm that day I realised it had a mesh floor which I did not want. I messaged the company to try and cancel. They messaged back quickly and said they had alerted the shipping team and within 48hrs cancellation was confirmed and I had a refund. This is amazing customer service, care and efficiency which is so important and often lacking in companies 👍

I would give zero stars if i could.

DO NOT BUY FROM THIS COMPANY.

They sold me an Air Conditioner. It was faulty out the box. Never worked once. Error message on being turned on. I had to fight them for a refund and was then told I had to pay out for the cost of the return and claim it back. The item weights 29kgs and I had to pay £18 for Parcel Force to come and uplift and return it. MH STAR have had the item now for 13 day and I've had not heard one thing from them. No confirmation of receipt and no refund. Three weeks since i paid for the item, I am out of pocket for £180 and have nothing to show for it. Next stop Trading Standards and then a Small claims action.

I reiterate save your self a lot of hassle and money and DO NOT BUY ANYTHING FROM MH STAR UK.

I ordered a veranda from Wayfair. MH star blocked the cancellation that I made within a hour on Sunday. They claim it is already dispatched.
I now have to pay for it to be returned, why allow cancellation if you can only do it in the first few minutes.
I seriously doubt it as been dispatched.
Avoid any company the used this company.

Zero rating
Fraudulent company who have my money , not provided the product and have not refunded my money. Next steps will be to make a crime report.

I ordered an air conditioner through the B&Q app, and it turned out to be a disaster. The product arrived faulty, and only after chasing support did I discover it was sold by a third-party seller, MH Star UK — even though the listing did not state this clearly at the time of purchase.

When I contacted B&Q, I was left on hold for 45 minutes, then abruptly disconnected when they tried to transfer me. When I finally got through again, they told me to contact the seller myself. MH Star UK was incredibly slow to respond, and after I sent them two videos as proof, they refused to accept a return. I didn’t buy a damaged item — I expect a proper refund.

To make things worse, I was told collection would happen on Friday, 11th July, between 8am and 6pm. I took the day off work, stayed home all day — and no one showed up, no contact, no update. Now I’m being told that “the courier isn’t guaranteed to call” — seriously?

Both B&Q and MH Star UK are refusing to take proper responsibility. MH Star UK was rude, unhelpful, and dismissive, and B&Q is pretending it’s not their problem, even though I purchased through their platform. I’ve sent them all the evidence, including screenshots, videos, and email trails — yet nothing.

Absolutely disgraceful service from both companies. I will never buy from B&Q or MH Star UK again, and I strongly advise others to avoid them completely.

One star is a push. Ordered a cordless chainsaw and only made the purchase as they claimed I could get next day delivery. Paid for it to receive an email that said it would delivered 3 days after I expect it. Contacted them and they literally washed their hands of it and passed the buck to Tesco. Disgusting way to treat people.

The WORST COMPANY I HAVE EVER HAD THE DISPLEASURE OF ORDERING ANYTHING OFF IN MY LIFE, and I’m nearly 50 years old. AVOID LIKE THE PLAGUE.

parcel damaged with missing screws and damaged wood scratches deep and chips refusing to replace and want me to fix and replace myself with a £6 refund !!!

Broken goods of sale act

They use voucher site Wowcher to hide behind.

Sell more vouchers than they actually have stock for then simply cancel and make you wait for a refund.

I’d the merchant is “MHStar” on Wowcher then don’t bother.

This is a terrible company. Quoted 2 days for delivery (the whole point we chose them - they were quickest) and ended up taking double that. Trying to communicate with them whilst everything was up in the air, they kept telling us to wait 72(!!) hours before they respond. Not to mention they have no phone line. After all of that, you're not even allowed to respond directly to their emails! You have to be lucky enough to be sent a link in one of your emails (I found one link amongst 6 email's they'd sent me chasing me - even though I had no way to respond! Still unresolved as we speak. Disgraceful. I will never shop with somewhere who uses this company again.

No better than scammers. Sent me a used and damaged gazebo ordered from B&Q. Just dumped it on the path in my front garden. They are ignoring my messages and were supposed to collect this garbage on Friday but didn’t. I have started a chargeback with my bank to get my money back. Keep clear of this mob. I would give them minus stars if there was an option too.

Bought of this company was great service ordered this time let down badly told me they don't deliver to my postcode even tho they dod 6 months ago lol I will never purchase again of this company

One star because it isn't possible to leave a zero star rating. They already have 80% 1 Star ratings, so I'm really wasting my time but, oh, how I regret ever buying from these Class 1 shysters. First I ordered a gazebo from them, described as 'aluminium' and I bought that one because it would not corrode outdoors. Liars, half of it was steel. Then because it was the only place to get one, I ordered a replacement gazebo cover when the wind got it. Of course the wrong colour turned up. I had to use it because the old one was ripped. Asked for a partial refund and they conned me into waiting until the dispute ended, saying they would then make a partial refund. Liars! Ali Express were no help, their idiot AI kept running me (their wonderful friend and much valued customer, etc, etc ....yaaawwwn) in circles. Twice their platform fell over when I posted the proof (6 times in total) and when I did manage to complete the extensive report of photos of the item and delivery labels, screenshots of conversations, etc, etc, the email was returned as 'Mailbox full' the first time and 'Undeliverable' the second time. Naturally, Ali Express then said I had not responded and the dispute was closed. The next time they said there was insuffcient proof - like a photo of the wrong item beside the correct one was not acceptable! Seems their idiot AI is also colour blind. I am now at the point of closing my Ali Express account. Mhstar are also on ebay, so they need to be avoided on there as well.
I repeat, they have 80% 1 Star ratings, so avoid like the plague. Ali Express and ebay should be ashamed for letting them trade - but I guess they bring a lot of money their way, so it's no surprise.

Ordered a pet cooling bed couldnt put together as a faulty frame. E mailed them to say i wanted to return was offered 30%off and i could keep it. Why would i keep something not complete also need a full refund. After 8 E mails still waiting for a refund. Just fobbed off wont use Debenams website or this firm again. Stay well clear. By the way the bed was not as advertised poor shoddy material.

do not buy of this company,scooter fell apart after 12 uses,wont refund AS ONLY 6 MONTH WARRENTY,DANGEROUS ITEN

Purchased from this company on Amazon. Paid almost £19 to return myself to the item and over 3 weeks later and no refund of the purchase. Lost almost £90 in total. Wish I had looked at trust pilot first. Product was poor quality and not worth the money.

What a terrible terrible company to use via Debenhams!!
Nearly a month later and I am still waiting for a refund!!
Product was not collected after 2 attempts of me waiting !!
Then when it was collected I should have been refunded and I am still waiting ,
No one answers the phone , responds to emails ! Even Debenhams service have been so so poor !
Not ordering from Debenhams ever again !

Bought a double egg chair from this company.Arrived on May 14th 2025, it is an outsunny product. My daughter not able to construct this we brought in a qualified joiner who said product could not be constructed he thought guideline did not fit product. Trying to return has been a nightmare!. After three phone calls advisor said product would be collected today at a cost of £32 which I am unhappy about as product not fit for purpose.Have waited in as yet no collection. This product must be collected thirty days fro delivery. If it is not collected today I will contact trading standards and taken legal advice.

Shit company they sent me wrong part and refuse to issue refund or replacement