Mhstar Reviews 

Purchased a kettle from Robert Dyas which was supplied MHStar.
It developed an issue, so contacted Robert Dyas and MHStar.
I supplied a video of the fault and the kettle was replaced without question.
The whole process took just 5 days from start to finish.
What more can you ask for.

Had the unfortunate experience of buying a small clothes rail from Tesco Marketplace. Unbeknown to me they sell 3rd party merchandise through MHStar.
Item was supposed to be delivered on the 08/09 and was sent a email.
Waited in all day, wasn't delivered. Checked the tracking the day after and said it could not be delivered.

You try and chase it up through EVRI and it's impossible to actually speak to someone. You request a 24 hour callback and still havnt had one 5 days later. Was then told by EVRI that they need a specialist courier because the item is bigger than expected...

It's a flat packed very light clothing rail...the maximum height is 80cm so hardly a large item even if it was fully built.

Received an email from MHstar saying that is will be a further 2 working days to arrive (on today, Friday) which would take it into Tuesday next week. Over a week late.

They then messaged me to say that ecri are sending back the package to the warehouse! Absolutely pathetic company. I don't understand how Tesco, MHstar and EVRI are still in business.

Dumped on doorstep, no ring on the bell or knock on the door. I'm disabled so am now in absolute agony because I had to get it inside the front door. Covid stopped the couriers acting properly now they just dump, rund and send a text when they have left!

Customer service is non existent. Bought a drog crate. The top was damaged. Asked for a replacement. Still waiting! Keep offering me a discount. Who wants dmage on show! Just a simple resolution. Ship me. A NEW TOP!

Thought I was buying a computer chair from Tesco online turned out to be this firm M H Star Ltd based in Penvale London UB6 7RH. Arrived via DHL today and on assemby realised this was no good so uncomfortable made in China. Asked Tesco for a return and told to contact M H Star by phone. Won't be dealing with Tesco anymore this is well dodgy. A foreign sounding lady at M H Star asked for photos for some reason by email which I provided but no answer so far. Reading all the reviews on here I am getting worried . Update - Item collected by a courier and full refund done but what a load of hassle this has been. Will be careful about using Tesco and other well know firms adevrtsing stuff via 3rd parties that are well dodgy.

Dismissive and uncaring customer service. I ordered a mirror cabinet that came with inept instructions, half the page wasn't printed, mislabelled parts and the door doesn't shut fully. When requesting a partial refund, they were dismissive and said their 'policy' didn't allow refunds. Don't recommend!

Please please please avoid this company. Ordered treadmill HomCom absolute disaster. Faulty and can’t use with code E06 from day one reported immediately. Oil had leaked everywhere in the packaging. Delivery man was awful just dumped the extremely heavy weight box on the path inches away from the hallway and watched a woman struggle to get it in the door didn’t say a word to me. There’s scuff marks like it’s been previously delivered to another customer. The customer service is diabolical. With requests of repeated info over and over again from them. Asked for videos and photos even asked me to take the cover off the electric motor to check wiring !! What company does that! . No moving forward 2 weeks on. Been in touch with Debenhams who I purchased through the product was from M H Star. I’m in contact with the 2 company’s and it’s like they’re just going through very poor motions of handling it to look like something is being done like I said AVOID AVOID AVOID !!!!

I purchased a barbecue via Debenhams, and very shortly after ordering, I realised it would be too small. I contacted the company to explain the situation, and they cancelled the delivery. It’s been almost two weeks, and I’m still waiting for my refund. They’ve asked me to get in touch with Debenhams, and vice versa.

Initially they offered me a 15% discount when I informed them about changing my mind, and that in itself was a red flag that I failed to notice.

This company is an absolute scam! Do not order!

Bought a parasol from MH STAR via Debenhams website. The internal rope broke within a few months meaning the canopy wouldn’t raise. It was a nightmare getting MH STAR to replace or refund. Weeks went by… email after email, photos, videos sent.

Eventually they they offered me a 15% refund instead! A joke! The parasol is 100% unusable.

I quoted the Comsumer Rights Act which immediately resulted in a new parasol being sent out. They know exactly what they’re doing. They were trying it on. Stick to your guns and know your rights!

We bought via Amazon a product, HOMCOM 12L/Day Dehumidifier with Continuous Drainage, 2.5L Water Tank, from them 8 months ago. Recently it started to generate a continuous big noise each time when it is on and running. After lots of efforts contacting MHSTAR service, we were told they only provide 6 months warranty, which we were not aware before purchasing (maybe our fault). It seems to me they do not have confidence on their products, even such non high-tech ones.

If I could give zero i would this company are SCAMMERS my aunt bought a chicken coop and run through B&Q recieved the run eventually but the coop has gone to someone else who signed my aunts signature and kept the coop I have spent the whole week trying to get the coop to no avail we have sent photos of the front door saying thats not our front door we have filled a form in and even told them to ask amazon shipping to ask their courier where the coop and run were delivered to as we recieved the run but my aunt has been left with £227 out of pocket a load of bedding and food for the chickens a run and had to cancel delivery of the chickens 4 times while the scammers have the money the fraudulent thieves have a coop my aunt is a pensioner and disabled we have filled in forms and still nothing B&Q today have again apologised and said give them until Monday they will contact the 3rd seller MH STAR SCAMMERS if nothing comes we need to go to the papers and police!!

Absolute scammers. I hadn’t read the reviews before ordering something from Tesco. The order was due four days ago - for my daughters birthday and it hasn’t arrived. The Evri tracking doesn’t change, just says it hasn’t received the parcel yet. The worst thing is you cannot reach this company - the phone line is deliberately set so that you can’t choose a multi choice option from your phone when you dial, so you’re stuck in a loop and can never reach anyone. A complaint is now lodged with Tesco and another will be lodged with Trading Standards once this is over. MH Star - not that you’ll care, but my order number you haven’t delivered and won’t engage about it is 5490-2089-12.

I wasn't informed that to return an item it would be at my cost. £15 to return thier goods and no refund says go somewhere else and avoid this company

Great bargain, new as advertised, good quality, delivered time. Very well done all. Thank you

Absolutely disgraceful – if I could give 0 stars, I would.

I ordered a treadmill through Debenhams for £214 and what I received was not only damaged but also clearly used. This is completely unacceptable. I reported the issue straight away, and after making me wait two days, they had the audacity to offer me £25 compensation. £25?! For a broken, second-hand item?

After I complained again, they upped the offer to a pathetic £30 – still an absolute insult. The whole situation is beyond ridiculous. The lack of respect for customers is shocking.

Do NOT order anything from this seller or through Debenhams unless you want to waste your time, energy, and money. I'm furious, and honestly, this whole experience has been nothing but stress and anger. Never again.

ABSOLUTE SCAMMERS!! Order new aircon unit through Amazon and then they sent a clearly secondhand, broken and non working unit. Sent all the evidence proving it had previously been installed and returned and that it didn’t work. Refused to arrange a return and eventually I had to raise a complaint through Amazon. AVOID AT ALL COSTS!!

Have had such a bad experience with this company ordered through wayfair whom I must say have gone way up in my eyes
But this company stay clear , I would give no stars if possible, they lie offer a solution take it back then offer another solution, if it was not for wayfair I would be left with a bbq i couldn't use

If I could leave zero I would
I brought a sofa from eBay it’s been nothing but trouble firstly no feet were sent with the sofa I had to source some myself they refunded me for them after being dishonest saying refund was Sent and t wasn’t eBay got involved I now can’t use the bed part it’s faulty doesn’t sit correctly they have now offered me £150 pound I have no trust this will be issued as previously been lied too also there customer service is terrible never again will I buy from this company

Disgusting service. Purchased outdoor furniture via Debenhams. The item was broken but after 3 months I still have no replacement. No apology after all the emails or even acknowledgement of a problem.

Still not recived my parasol they don’t reply
To emails wouldn’t trust them no phone numbers

Them don’t buy from them