Mhstar Reviews 

I ordered my chair and the company kept me up to date with delivery, which was a bit of a muddle as Amazon Shipping didn’t have big enough vehicle at local depot. It was finally delivered the day they said be it at 7.45pm but it was a lovely young man who couldn’t have been more friendly and helpful.
No complaints from me..

Had a delivery and it was left on the end of my drive and then stolen never approach the house I have photo of it my son l law went get the parcel and it was gone,he check his camera and it on the drive someone mas have been following his van🤬🤬

SCAM horrendous experience. Still don't even have my money back. Ordered from the range who use this company as a supplier. The range say there chasing my refund but these guys aren't even interested in giving it. Shocking. Reading the rest of these comments make me think I won't even get it AVOID

I purchased a product and it can with the wrong components, they are unwilling to send me the correct ones to build my unit.
The sliding drawer arms are wrong & the pre-drilled holes are in the wrong place.

Purchased item from Ebay at a great price that I have the screenshot of. RHSTAR failed to honour this by saying they had no more stock of that item when I already purchased it. Also they had similar item in stock. Do not trust this seller when they are unable to fulfill the order

I ordered from MH Star at 6:53am, well before the advertised 12pm cut-off for free next day delivery. Despite this, I was later told delivery would take 2–3 working days. This is misleading and not what was promised at the time of purchase. It caused inconvenience as I relied on the next day delivery offer. I’ve asked MH Star for an explanation and a gesture of goodwill to reflect the delay and inaccurate advertising.

My delivery was left outside on a busy main road so it got stolen 🤬i always state to put in the back yard

One star because it is impossible to give zero stars.
I purchased a settee but instead received a chair (purchase via Debenhams). There is no phone line, only an email to contact for return. I contacted them straight away after the delivery to arrange a return I received a reply they would investigate it. Further contact has been cut, no replies to my emails. It appears they don’t want to accept returns - what do you investigate?! You should just start a return process. No return address given.
To add to it, at the time of purchase I paid extra £7.99 for instant assistance/return instead of any issues - as you can imagine no reply from them too. Scammers so stay away

AVOID! AVOID! AVOID! AVOID THESE CHUMPS!!
Item did not arrive on time. 4 days over due and no explanation or updated delivery time.
Barely literate vendor failed to deliver the item to a specified Collection Point, then tried to blame me for not being at home to receive the parcel - a parcel that never left the depot to start with.
Solution - vendor must try to grow a backbone, gain self respect and generally be less crap. Then its just a short climb out of the pan and onto the toilet floor.

I updated my delivery instructions tions this morning fully expecting mo notice to be taken and gircmy neighbour to take delivery fir me.However I was very pleasantly surprised that the driver followed my instructions tions to a T.I have a mo ility issue so it takes longer forcme to reach the door and answer the intercom phone.

Order a chair in July. Very unsturdy, asked to return. Took at least 40+ emails, to get it picked up after they tried every trick in the book not to refund me. Finally got refund on October 22nd after going through Resolver to help. Awful company, do not respond to emails, automated message says answer in 7 days, they do not!
Please save yourself a hard time and but elsewhere. No phone number for company so only emails, the CEO doesn't even respect mail.

If could give 0 stars i will, I actually bought from The Range. It didn't state anywhere that the product (ding table and stools) would actually come from this diabolical company. Had i have known no way would i have ordered.

Firsty, 1 box arrived with what I would describe as plastic ply'wood' disguised as what the advertise as wood!! 8 miniature planks of wood, which makes the outer shall of the so called stools. Not even 2 feet tall, even a dwarf would struggle sitting on them 🫣

Secondly, the box was dumped on doorstep in the rain, driver did not knock, so in the evening when I realised it was there, the box was soaked though and contents all warped.

Thirdly, found it strange the stool tops and table were missing.
Here is the point told me it was actually from this diabolical company.
They told me to contact seller direct.. oh boy! So they told me the boxs are in different warehouses and I would have to wait upto 2 week for the remaining parts of my stools and the actual table 😆

Erm, no thanks, first box ruined don't want the rest want a full refund.
2 days later dumped 2nd box on doorstep after telling them no way do I want this and that first half of table/stools is damaged and ruined.

7 emails later no response, being ignored, no refund. Time to escalate, I will take it to small claims court if I have to.

AVOID AT ALL COSTS

Shocking, disgusting lack of service and rubbish quality items sent out faulty made and damaged. Customer service is a joke. I will never order online with B&Q again after receiving an item from them that is actually from this 'third party seller'. I am being given the run around and I've never experienced such Shocking demands and requests to prove damage after already sending photos for an item that THEY sent out that was faulty. What are they even in business for? B&Q... what are you even doing being in business with such a shoddy company. You have completely lost my trust as a business, bye bye B&Q

Scam company. Tried to get a refund for a damaged good and they only offered partial refund trying to confuse me, too multiple attempts to get my money back. Avoid at all costs.

Ordered a autistic spinning chair from Debenhams through MHstar. It came faulty, scratches on and not in good condition. I'm back and forth with the merchant trying to resolve as they don't like responding. Avoid if possible.

I ordered an invertebrate glass tank from MH Star on Ebay, and admittedly paid a decent price for the size of the tank. This item was a return to the company, hence the reduced price, but advertised as in pristine condition. At this stage you would start considering a good review is deserved.
What happened next is why this company deserve no more than 0 stars.

This arrived later than advertised.

When it did arrive, considering that it's glass, you would expect a certain level of decent packaging. Whoever re-packaged this box is clearly devoid of any intelligence, common sense or care about what happens to it. There was virtually no polystyrene or anything to protect the tank or to absorb any knocks that it might sustain during transit. There was also no clear fragile warnings on the box.

As a result, unsurprisingly, it arrived with multiple smashed glass panels which I could see from just lifting the lid open.

This was no accident and was caused by MH Star's lack of intelligence around packaging.

I messaged them immediately about this, and although they refunded me, they completely ignored my several polite messages about how they intended to collect this item and blatantly ignored their responsibilities.

As a result, I am now stuck with a box full of broken glass that I will now have to risk injury separating because staff at MH Star are too lazy and inept to do their jobs properly.

I am very tempted to drive to one of their sites to dump it on their doorstep as I have made reasonable attempts to contact them, however they are deliberately ignoring my messages.

This is a cowboy company run by idiots who have no concept of customer service.

Ebay should be taking more action against companies like this, however eBay are pretty useless also.

I ordered a parasol & base from Debenhams (using MHStar) over summer. The base wasn’t compatible with the parasol so needed to send back. Alarm bells rang when the company offered me £15 to keep it (it cost £105!) so I declined and arranged a return. I expected to be charged for the return but wasn’t and 6 weeks later (and several emails to them and Debenhams) eventually received a full refund. So for those still waiting, there is hope!

I haven't received my order and have requested a refund to no avail..stay away from this company

Shocking online service. Ordered a greenhouse as a birthday gift for my dad. It was supposed to be delivered on Thursday 18th ready for his birthday on the 20th. It’s now the 23rd and still hasn’t arrived. After contacting DHL and customer services the excuse that was given last week was that the delivery guys were arguing over not having a big enough van to transport the item but it was guaranteed for delivery on Saturday (by customer services who I was on hold to for over an hour). Disgusting service and won’t be using again!

Ordered a table via Tesco for Lyme Regis but they sent it to Aylesbury. Then they tried to deliver it to Lyme Regis but despite giving them the correct postcode on numerous occasions they still got it wrong. Never did receive the table. I cancelled the order and got a refund but today I had a message that they are going to deliver my table to a Northampton postcode! Figure that one out! Amazon for me next time but never going to use MHStar again