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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Many customers are really happy with the products, often receiving them in perfect, new condition, and appreciate the competitive pricing. The delivery service is frequently praised for its speed and efficiency, with many orders arriving quickly and even ahead of schedule. People also highlight the excellent customer service, noting quick and friendly support, and clear communication regarding order status. However, some customers also noted issues with the website, finding it lacked clarity and had outdated information, particularly regarding order support emails. There were also occasional complaints about communication, with some reviewers experiencing ignored emails and a lack of updates on their orders. A few other people also felt that the included adapters for chargers were sometimes incorrect or of poor quality.

What people talk about most

Product

Users describe ambiguous interactions with product. Many reviewers praise the fast shipping, good quality,... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service. Many consumers praise the fast... See more

Order

Clients share ambiguous opinions on order experiences. Many customers report positive outcomes, with orders... See more

Website

Customers had negative experiences with the website. Many reviewers found the site misleading, citing issues... See more

Customer service

Reviewers mention ambiguous feedback about customer service. Many customers express significant frustration... See more

Based on these reviews

Rated 4 out of 5 stars

All the devices I bought were in perfect condition, new in their packaging. I always received what I ordered. On the delivery side, sometimes it's fast (3 days) sometimes it goes beyond 3 days - some... See more

Rated 4 out of 5 stars

Took a long time to ship, but that was due to an issue with the payment method Sezzle (which apparently has a days long verification process). Support was quick and friendly, however information... See more

Company replied

Rated 4 out of 5 stars

As a user, I probably encountered some very opaque customer information. There's no order status update history, so you might not notice that the phone has arrived. I also didn't see how to arr... See more

Rated 5 out of 5 stars

Phone was shipped quickly and arrived brand new as expected. Great price. The included adapter for using the phone's charger in my country, the USA, wasn't up to the task of staying in the wall and ho... See more


Company details

  1. Cell Phone Store
  2. Cell Phone Accessory Store

Written by the company

MI 4 Canada is the most trusted unlocked cellphones provider in the country. We have set a benchmark in the dual sim phones industry by supplying the latest models from all the reputed brands. Top-quality and amazingly low price are the exclusive features that make our competitors envy us. Buy Xiaomi Canada from our largest collection and we suffice the needs and requirements of all budgets. We enjoy a unique reputation as the largest provider of the best android phone in the industry. It has been possible as we know the needs and requirements of mobile phone lovers in our country. We have included mobile phones from all reputed brands including Samsung Canada. Our unique features as the largest seller of mobile phones in the country have made us one of the favourite mobile selling platforms of OnePlus Canada.


Contact info

4.2

Great

TrustScore 4 out of 5

449 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 36% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Shipping from China not within Canada.

I ordered a phone yesterday, and they are shipping the phone from China not within Canada. They also entered my shipping information wrong with the DHL carrier. I don't even know if I'm going to receive the phone because of their mistake, I have contacted them and haven't heard anything yet.

December 23, 2022
Unprompted review
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Rated 5 out of 5 stars

I was actually very skeptical to use…

I was actually very skeptical to use this site but I checked trustpilot before my purchase. Turns out, these guys are very good! I love my new Xperia 1 IV. Communication, price, and shipping speed was excellent. One thing I wish is I wish I ordered closer to Black Friday to get the discount ):

November 8, 2022
Unprompted review
Rated 5 out of 5 stars

These guys are the best

These guys are the best. I was hesitant at first. I didn't have any choice since it's so hard to find gaming phones in my area, so I went ahead and ordered mine on Oct 13 and got my phone on Oct 24 via DHL and in good condition. I definitely recommend these guys, especially if your looking for one of those rare gaming phones.

October 25, 2022
Unprompted review
Rated 5 out of 5 stars

100 percent accurate description fast shipping

Hi guys so I had to recently cancel my order from Pda plaza because of their fake claims and excuses waited over a month and didn't get my device. When I searched online and came across MI4Canda I went straight for the reviews and decided to order from them instead and I'm glad to say that after waiting for about 6 days including two days off for the weekend I finally got my Mi 11 Ultra and I'm extremely satisfied with the shipping speeds and response time it shipped straight from Hong Kong.
Customer service provided me with a tracking number so I could track it and it sure was exactly what was mentioned ok their website I really recommend them and will be buying in future from the as well

September 20, 2022
Unprompted review
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Rated 5 out of 5 stars

Excellent service

Excellent service, if you have any questions do not hesitate to use the chat. The phone arrived very quickly, well packaged and sealed. Do not have any doubt that the service and the products have a good quality. It's normal view comments about damaged like in any other store (not my case) it does not mean that it is to be distrusted because exist any other clients like me without problems. 5 stars everything was very fast and enjoyed your chat support.

August 14, 2022
Unprompted review
Rated 1 out of 5 stars

Phone is crap and they refuse to replace it

I bought 2 of their Poco phones for my wife and I. I had done a lot of research and had heard good things. Well fast forward to having the phones and my wife's phone has never worked well. It constantly loses service, or says sim card cannot be read. This is extremely dangerous as we travel a lot for work, and rely on our phones for emergencies and to communicate back and forth.
We bought these phone on November 28, 2021. I recently messaged to see if we could get a replacement phone, since clearly it is a glitch with her phone since mine works fine. Well their response was that they only offer a 6 month warranty - convenient since we are at 7 months. Do yourself a favor and find a different company to purchase a phone through.

June 28, 2022
Unprompted review
Mi4Canada logo

Reply from Mi4Canada

Dear Randy,


I hope you are doing well.
Regarding your comment, I still can’t find what we did wrong?🧐

As you were doing a favor to others by telling them to buy from different websites.
We thought we should do one for you as well.👍😎
When placing an order with another website, please check the warranty BEFORE 🤓you place the order.
As we provide six months. But some websites only offer only one month😰, or some even don’t give any kind of warranty😲😲.

And please stop giving false information that phones never worked well; if that was the case am sure you would have contacted us in the first week like now you did when something was wrong with your phone.

We wish you all the best for the future, and remember, please check the warranty policy before you place. Never order from another website.

Best regards
Team Mi4Canada

Rated 5 out of 5 stars

Good Customer Service on Wrong Device Received

Bought a Samsung Galaxy A52s. Was skeptical at first with this webiste as I have never heard of them before but because it's Canadian based, I gave it a shot. Was able to get my phone quick, 3 days shipping. No import fees or anything. Since my device was an international version, it came with a travel adapter. Unfortunately, they did send mme the wrong color and memory. I ordered a blue variant with 8GB RAM. I got the black device with 6GB RAM. After chatting online and emailing their customer service, was able to get a refund for the difference. Since the phone performed well, I kept it. They turned a negative to a positive so I will order from them again.

May 15, 2022
Unprompted review
Rated 5 out of 5 stars

Poco f3

I ordered my Poco Fe here and it arrived in about 3 days.
Very reliable service

February 22, 2022
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Rated 5 out of 5 stars

My Son sent me the link for Mi4Canada

My Son sent me the link for Mi4Canada, I am glad he did. From the time I ordered my phone, Samsung Galaxy A52s 5g, I was treated great. When I needed help to change my shipping address Agga was very helpful. Thank you for the great service

February 16, 2022
Unprompted review
Rated 5 out of 5 stars

Mi4Canada is great

Mi4Canada is great, fast, cheap device prices and reliable. I've ordered roughly 6 different devices and got them on time or before the expected date of arrival. Never had any issues at all with Mi4Canada and will continue to buy from Mi4Canada whenever needed!! Thank you guys for the amazing service!!!

February 11, 2022
Unprompted review
Rated 5 out of 5 stars

Mi4Canada The Best

Mi4Canada is a Great Canadian mobile phone online seller! I bought an Asus ROG Phone 5s. Sales Representative did a perfect assistance throughout my experience with them. He guided me since preordering my phone's version, when I received my phone, and upto the point where I seek help to do an RMA of the phone (Asus Issue). Friendly team. Email reply is fast. Shipping is also fast. They also sell phones which are not available in local stores, and can only be found from Asia. Great Deal! Will See you again next time for new purchase. S+

February 11, 2022
Unprompted review
Rated 5 out of 5 stars

I was wary of using an unknown company...

I was wary of using a company with a name that I wasn't familiar with but everything went perfectly. I ordered a Xiaomi Mi 11T Pro and was expecting it 7 days after ordering, as per shipment information, but it arrived earlier than expected which was awesome. I'm very happy with my new phone and I'll come back to Mi4Canada for my future devices.

February 1, 2022
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Rated 5 out of 5 stars

No Fuss

The price was good. I received my phone within three days. Everything went smoothly.

The website implied that the product would ship from Canada. It shipped from Hong Kong but that didn't seem to matter. It was delivered quickly and without fuss.

The charger in the box is not for North America, but MI4 did include an adapter in the package free of charge.

January 30, 2022
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Rated 5 out of 5 stars

Very pleasantly surprised!

I rarely buy things online, and was a bit nervous to buy my new phone from a company I'd never heard of before. The experience with Mi4Canada was excellent! The tracking allowed me to follow where my purchase was every step of way. My new phone arrived quickly (less than 1 week) - in fact a day earlier than expected. I love that Mi4Canada has a 6 month guarantee instead of 1 month like the other company I was considering buying from. I can recommend this company.

January 11, 2022
Rated 5 out of 5 stars

Super fast delivery

Super fast delivery. Reasonable price. The only complaint I had was that as soon as I bought my new phone, the price dropped $40. Otherwise would use this again.

December 22, 2021

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