I ordered sunglasses three weeks ago. The delivery time is given as one week. In fact, the delivery took over 3 weeks. But still in time. The support kept me well informed by serious and reliable answ... See more
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First time ordering on Mia Burton. My order was shipped the next business day and arrived fairly quickly considering the location. Unfortunately there was a defect on the lens so I will be sending the... See more
Company replied
It was very well packed and everything my only issue is that it arrived quite late than expected. But overall I am content with having chosen Mia Burton
Company replied
Highly recommend! Was sceptical at first - purchasing replacement Gucci sunglasses that RRP for $730 for $336! 100% authentic and brand new - all tags, dust cloths and case. They even added an a... See more
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Company details
About Mia Burton
Written by the company
Mia Burton is the online boutique for eyewear lovers. Our selection of designer sunglasses, eyeglasses and accessories is curated in Italy and delivered worldwide.
We offer our customers a range of services, including custom prescription lenses, free shipping and returns, multichannel assistance, style advice and buy-now-pay-later plans.
Promotions
Written by the company
- Free Shipping
- We deliver your order worldwide. Custom fees are included in the price.
- Free Returns in 60+ countries
- Available now on prescription and custom lens orders.
- $ 15 Off For Subscribers
- Enjoy a welcome coupon code to use on your first order.
- Customer Service
- We are here to help. Ask us anything with our live chat or by email.
Mia Burton Lens Care
Free 2-year Lens Coverage
For a limited time, enjoy free lens warranty with any purchase of custom lenses, including prescription glasses and sunglasses, and plano lenses with coatings.
Contact info
Via XII Gennaio 16, 90141, Palermo, Italy
- help@miaburton.com
- miaburton.com
40% OFF LENSES
4.1
Great
1K reviews
Replied to 98% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
One month and no sign of my order.
At this point I'm starting to wonder if im ever going to receive my sunglasses! Ordered them nearly a month ago and don't get any straight answers through the online live chat, I was told i would receive my sunglasses this week after delays in there warehouse but have not received any update on shipping etc and on my account it says my order is still processing. I'm due to go on holiday within a few weeks time and brought the sunglasses specifically for that and at this point im wondering wether or not ill receive them in time even though delivery was ment to be over a week ago originally and wasnt told it was delayed until i contacted them on there live chat,
which to me is unacceptable. What is going on mia burton where is my order? Will I receive it this week as promised by a colleague on your live chat? I don't think so.
April 16, 2025
Unprompted review
Reply from Mia Burton
Dear Ashley,
We’re sorry that your experience wasn’t up to the standard we aim for.
We apologize for the inconvenience caused by the shipping delay and will take action to prevent this in the future.
Thank you for your patience as we work to fix this for you.
Best regards,
The Mia Burton Team
it's been a month now since I ordered…
it's been a month now since I ordered and they promised delivery "within a few days"
either the site is real and they just have the worst customer service ever, or at this point I just assume the whole thing is a scam and they have no intention of ever shipping anything.
EDIT: two weeks later (~6 weeks in total) they still hadn't shipped and the help email offered to refund the money, which did appear on my credit card statement as truly refunded.
so I don't think it's a real scam -- I got my money back and all is well -- but in the end I ordered glasses from the place I should have from day one and now I'm out two+ months of faffing about
April 14, 2025
Unprompted review
Reply from Mia Burton
Dear Brennan,
We’re very sorry for the delay and truly understand your concerns. Please rest assured that Mia Burton is a legitimate company, and we’re actively working to get your order shipped as soon as possible.
We regret that this experience hasn’t met expectations and are taking steps to improve our delivery timelines. Your satisfaction is important to us, and we’re committed to resolving the issue.
We hope to assist you in the future,
The Mia Burton Team
I would like to share how really…
I would like to share how really disappointed I am from this company. I ordered a pair of sunglasses on 18 March and every week when I email them they assure me how I will receive my order "next week"...
This is the final SIXTH week Im giving them the chance but I doubt they will send them.. very very disappointing and I checked the sunglasses on their website and it still shows that "the product is available". Obviously it is not.
April 14, 2025
Unprompted review
Reply from Mia Burton
Hi Kp,
We’re truly sorry to hear about your experience.
Unfortunately, we are unable to locate your order as we have not received an email or any other identifying information.
Please provide us with your order number or contact details, and our customer service team will be happy to assist you further.
The Mia Burton Team
ALL TEA AND SHADES!!!
This was my first purchase with Mia Burton and all I can say is, it won't be my last! First off, the price was a fraction of what other places were charging. Secondly, the shipping was expeditious!!! I love my shades. THANKS!!!!
April 9, 2025
Reply from Mia Burton
Dear Her,
it’s wonderful to hear your thoughts—thanks for the review!
Delivering top-quality service is always at the heart of what we do.
We hope to see you again soon at miaburton.com.
Have a great day,
The Mia Burton Team
Reply from Mia Burton
Hi Vlad,
We’re thankful for your feedback—thanks for writing a review!
We work hard to deliver the best experience for our customers.
We hope to see you again soon at miaburton.com.
Best,
The Mia Burton Team
Reply from Mia Burton
Dear Jess,
We’re truly sorry to hear that, we invite you to contact our customer service to inform about this issues.
Please let us know if there is anything we can do to assist you further.
The Mia Burton Team
Long Wait For Delivery
I'm happy with the sunglasses I finally received, however, I personally would have preferred to pay a little extra and purchase elsewhere due to the long and delayed delivery time.
I can't fault the customer service team and their quick response to my emails but I think the company should realistically manage peoples expectations with delivery times as I didn't mind waiting the 2 weeks specified delivery time for my glasses but I didn't expect to wait 5 weeks for them to arrive...
April 11, 2025
Unprompted review
Reply from Mia Burton
Dear Sharon,
Thanks for sharing your experience with us!
We’re sorry to hear that shipping took longer than anticipated and will work on speeding up our process.
Thanks for your understanding,
The Mia Burton Team
Worth the wait!!
A little late delivery but good communication and well worth the wait!! Sunglasses came perfect
April 3, 2025
Reply from Mia Burton
Hi Luc,
Thanks for taking the time to write us a review!
We take pride in offering nothing but the finest eyewear to our customers.
We hope to see you again soon at miaburton.com.
Best,
The Mia Burton Team
Reply from Mia Burton
Hi LC,
We’re so pleased to receive your review—thanks for taking the time!
Great to hear our shipping speed impressed you!
We hope to see you again soon at miaburton.com.
Regards,
The Mia Burton Team
wait times were over the expected date
wait times were over the expected date, when you order take into consideration a extra 1-2 weeks but the customer service is good and the sunglasses are 10/10 i will order again
April 2, 2025
Unprompted review
Reply from Mia Burton
Hello April,
Thanks for sharing your experience with us!
We work hard to deliver the best experience for our customers.
We hope to see you again soon at miaburton.com.
Regards,
The Mia Burton Team
Perfect fit and very happy with purchase
Perfect. I only had one brand and frame style in mind, Mia Burton had them in stock! I uploaded my current prescription and the glasses arrived 10 days later. Very happy with the prompt service, fast shipping and fit of the frames. They are so perfect, thank you :)
April 10, 2025
Unprompted review
Reply from Mia Burton
Dear Mandi,
Your feedback means a lot to us—thanks for sharing!
It’s wonderful to hear that our speedy delivery made a difference.
We hope to see you again soon at miaburton.com.
Have a great day,
The Mia Burton Team
Reply from Mia Burton
Hello Jelle,
We’re thrilled to hear about your experience—thank you for the review!
We’re happy to know our fast delivery contributed to your positive experience.
We hope to see you again soon at miaburton.com.
Best,
The Mia Burton Team
Great prices reasonable delivery abiet…
Great prices reasonable delivery abiet it came at not the day it was supposed to but happy with the product
April 8, 2025
Reply from Mia Burton
Hi Jeff,
Thanks so much for taking the time to leave a review!
We’re glad our competitive pricing helped you find what you needed.
We hope to see you again soon at miaburton.com.
Have a lovely day,
The Mia Burton Team
Excellent service
Excellent service, delivered in plenty of for my holidays and wife's birthday, were exactly as they were advertised, will defiantly be buying my next pair of sunglasses from Mia Burton
April 8, 2025
Reply from Mia Burton
Hello Adam,
We’re grateful for your kind feedback!
Providing excellent client service is always our priority. We appreciate your continued confidence in us.
We hope to see you again soon at miaburton.com.
Regards,
The Mia Burton Team
Reply from Mia Burton
Dear Sinead,
We truly appreciate you sharing your thoughts with us!
We’re pleased you noticed how quickly we get your orders to you.
We hope to see you again soon at miaburton.com.
Have a lovely day,
The Mia Burton Team
Reply from Mia Burton
Hi Khanh Linh,
Thanks for leaving a review!
Choosing the finest products for our customers, such as your frames, is one of the things we enjoy most.
We hope to see you again soon at miaburton.com.
Regards,
The Mia Burton Team
Product was wrapped well and even…
Product was wrapped well and even though it was delayed they kept me informed and offered me a refund if I wanted to cancel due to the delay. Honorable company.
April 4, 2025
Reply from Mia Burton
Hi Sarah,
It’s wonderful to hear your thoughts—thanks for the review!
Your appreciation of our thoughtful packaging means a lot to us.
We hope to see you again soon at miaburton.com.
Have a wonderful day,
The Mia Burton Team
Great prices & fast shipping
Super fast shipping & amazing Brunello Cucinelli product and price
April 4, 2025
Reply from Mia Burton
Hello Amy,
We’re grateful for your kind feedback!
We’re delighted that you found our delivery speed to be efficient.
We hope to see you again soon at miaburton.com.
Regards,
The Mia Burton Team
Reply from Mia Burton
Hi Deborah,
It’s wonderful to hear from you—thanks for leaving us a review!
It’s a pleasure to curate top-quality frames for our customers.
We hope to see you again soon at miaburton.com.
Best,
The Mia Burton Team
Reply from Mia Burton
Hello Gabriella,
We really appreciate you leaving us a review—thank you!
Thanks for appreciating the promptness of our shipping service.
We hope to see you again soon at miaburton.com.
Have a lovely day,
The Mia Burton Team
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