I ordered sunglasses three weeks ago. The delivery time is given as one week. In fact, the delivery took over 3 weeks. But still in time. The support kept me well informed by serious and reliable answ... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
First time ordering on Mia Burton. My order was shipped the next business day and arrived fairly quickly considering the location. Unfortunately there was a defect on the lens so I will be sending the... See more
Company replied
It was very well packed and everything my only issue is that it arrived quite late than expected. But overall I am content with having chosen Mia Burton
Company replied
Highly recommend! Was sceptical at first - purchasing replacement Gucci sunglasses that RRP for $730 for $336! 100% authentic and brand new - all tags, dust cloths and case. They even added an a... See more
Company replied
Company details
About Mia Burton
Written by the company
Mia Burton is the online boutique for eyewear lovers. Our selection of designer sunglasses, eyeglasses and accessories is curated in Italy and delivered worldwide.
We offer our customers a range of services, including custom prescription lenses, free shipping and returns, multichannel assistance, style advice and buy-now-pay-later plans.
Promotions
Written by the company
- Free Shipping
- We deliver your order worldwide. Custom fees are included in the price.
- Free Returns in 60+ countries
- Available now on prescription and custom lens orders.
- $ 15 Off For Subscribers
- Enjoy a welcome coupon code to use on your first order.
- Customer Service
- We are here to help. Ask us anything with our live chat or by email.
Mia Burton Lens Care
Free 2-year Lens Coverage
For a limited time, enjoy free lens warranty with any purchase of custom lenses, including prescription glasses and sunglasses, and plano lenses with coatings.
Contact info
Via XII Gennaio 16, 90141, Palermo, Italy
- help@miaburton.com
- miaburton.com
40% OFF LENSES
4.1
Great
1K reviews
Replied to 98% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Feels like they’re trying to scam me and get away with my money. I don’t not recommend buying anything here.
The package was marked as delivered, but never arrived. I had to buy a replacement at my own expense, as it was meant to be a gift. The refund process is still ongoing after weeks, and now delivery staff are being sent to my home, trying to pressure me into signing documents.
This is absolutely not how service should treat its customers.
I would not recommend shopping here to anyone at all. Extremely disappointing experience.
May 27, 2025
Unprompted review
Reply from Mia Burton
Dear Customer,
We are truly sorry to hear about your disappointing experience.
Please be assured that we have actively supported your case by opening investigations with the courier and following up step by step. The delivery verification methods depend on the courier’s processes, which are beyond our direct control.
Throughout this situation, we have remained by your side to resolve the issue as quickly as possible and will continue to assist you until it is fully resolved. Your satisfaction is important to us, and we appreciate your patience and understanding.
Best regards,
The Mia Burton Team
100% authentic and real!
I was devastated when I lost my favorite pair of Prada frames. I looked everywhere and found Mia Burton, an authorized Prada reseller. The shipping took a little longer than expected, but once my glasses arrived, they were perfect with all authentication marks and signs. I was so happy to have my frames back. Highly Recommend!
May 2, 2025
Reply from Mia Burton
Hello S.M. ,
Thank you so much for your kind words!
We're really glad to hear you’re happy with your Prada frames and that everything was authentic and as expected. We appreciate your patience with the shipping and your recommendation means a lot to us.
Enjoy your new glasses! 😊
We hope to see you again soon at miaburton.com.
The Mia Burton Team
Product is great if prepared to wait.
Product is great when it eventually arrived. I ordered the glasses on 13 April, with an estimated delivery date of 24-29 April. This is quite a slow delivery time, but willing to accept based on price. Notification of a delay to delivery arrived on 23rd with no new estimate. They arrived on the 6th May. It took 23 days.
May 6, 2025
Unprompted review
Reply from Mia Burton
Dear Customer,
We appreciate your feedback on the product and are committed to resolving the issue as quickly as possible. Your satisfaction matters to us, and we’re here to support you throughout the process.
We hope you to see again at miaburton.com.
Have a good day,
The Mia Burton Team
They are very nice glasses
They are very nice glasses, I bought them for my daughter but just not my daughter style
May 5, 2025
Reply from Mia Burton
Dear Customer,
We’re so grateful for your review, thanks for sharing your experience!
Finding the perfect frames for our clients is what we love doing.
We hope to see you again soon at miaburton.com.
Regards,
The Mia Burton Team
Avoid
This company sent me used / ex display glasses, covered in scuffs and scrapes. Would avoid, not worth the long wait.
May 12, 2025
Unprompted review
Reply from Mia Burton
Dear Freddie,
We want to firmly reassure you that all our eyewear is brand new — we do not sell used or ex-display items. We take great care in checking the quality of each product before it is shipped.
We understand that our Customer Service team is already in touch with you to assist directly, and we're truly sorry to read such words. We hope to resolve this matter to your satisfaction soon.
Best regards,
The Mia Burton Team
Reply from Mia Burton
Hello Amanda,
It’s wonderful to hear your thoughts—thanks for the review!
It’s a pleasure to curate top-quality frames for our customers.
We hope to see you again soon at miaburton.com.
Have a lovely day,
The Mia Burton Team
Very pleased with my new sunglasses
Very pleased with my new sunglasses. Although the despatch time was a little slow (2 weeks), the delivery time was amazingly fast, sunglasses turned up 2 days later to England! Happy customer.
May 8, 2025
Unprompted review
Reply from Mia Burton
Hi Steph,
Thank you so much for your feedback!
We’re very sorry for the inconvenience caused by the few days of delay. We’re thrilled to hear you loved this frame as much as we do.
We hope to see you again soon at miaburton.com.
Have a lovely day,
The Mia Burton Team
Everything was perfect
May 6, 2025
Reply from Mia Burton
Hi Kacem,
We’re so glad you took the time to leave a review!
Our objective is to make every customer feel valued and well supported.
We hope to see you again soon at miaburton.com.
Regards,
The Mia Burton Team
Reply from Mia Burton
Dear Customer,
We regret hearing about the inconvenience you faced.
We’re truly sorry to hear that our service did not meet your expectations. Please know that your satisfaction is our top priority, and we’re committed to doing everything we can to resolve this for you.
We hope to assist you in the future,
The Mia Burton Team
Ordered one pair of sunglasses in March…
Ordered one pair of sunglasses in March for a Mother’s Day gift and only received them yesterday, May 5th!
Terrible service, won’t be using again.
May 5, 2025
Reply from Mia Burton
Dear Sam,
We regret hearing about the inconvenience you faced.
We understand how important timely delivery is and regret that we didn’t meet that standard this time. We’ll make sure this is addressed and work on making future deliveries faster and more efficient.
We hope to assist you in the future,
The Mia Burton Team
This company is a complete joke
This company is a complete joke. The glasses looked decent in the photos, but what I received was flimsy, low-quality junk that felt like it would snap in a week. The prescription was slightly off, and the frames were crooked right out of the box. For what I paid, I expected at least basic quality control—apparently, that's too much to ask.
And don’t bother trying to get help. There’s no real customer service—just an AI chatbot that repeats the same copy-pasted nonsense no matter what you ask. It’s like talking to a wall.
This company clearly cuts corners at every level—from materials to service. Save yourself the frustration and buy from literally anywhere else.
May 5, 2025
Unprompted review
Reply from Mia Burton
Dear Customer,
We are truly sorry to hear that you had a negative experience with us. However, we take pride in delivering high-quality products and excellent customer service, and we stand by our commitment to resolving any issues.
Please note that we do not have any orders under the name Lumi Booze in our system. If you could kindly provide us with the correct order details, we would be happy to assist you and resolve any concerns you may have.
We value your feedback and are dedicated to making things right.
Kind regards,
The Mia Burton Team
Month Later: No Glasses, No Refund, Ignoring Emails - Avoid!
I am incredibly frustrated to be writing a second review. It's been over a month since I placed order #744002485724 for glasses, and they still haven't even been dispatched! I was given false hope over a week ago with an email promising next-day dispatch and a tracking number that never came. Now, I'm over £200 out of pocket and can't even get a response to my emails. This feels like a complete scam. Please do not trust the positive reviews – order at your own risk. I am reporting this to the appropriate consumer protection agency.
May 5, 2025
Unprompted review
Reply from Mia Burton
Dear Annon,
We sincerely apologize for your experience, though we could not find an order associated with the number provided #744002485724.
To help us resolve the issue promptly, could you please share the correct order number or any other details related to your purchase?
Our team is here to assist you, and we’re committed to ensuring a positive resolution.
Kind regards,
The Mia Burton Team
Great customer service
Great customer service, super fast delivery. Happy with the purchase, great price for such a brand.
April 30, 2025
Reply from Mia Burton
Hi Marta
Thanks for leaving a review!
It’s great to know that our fast delivery met your expectations.
We hope to see you again soon at miaburton.com.
Regards,
The Mia Burton Team
Excellent!!
Excellent customer service and timely delivery! The sunglasses arrived right on schedule, and the support team was very helpful throughout the process. I’m very happy with my purchase and would definitely recommend them to others.
April 30, 2025
Reply from Mia Burton
Hi Mauricio,
We’re so glad you took the time to leave a review!
Our objective is to make every customer feel valued and well supported.
We hope to see you again soon at miaburton.com.
Regards,
The Mia Burton Team
Terrible Experience – Still No Glasses, No Refund, and No Real Support
I placed an order for prescription eyeglasses with custom lenses from Mia Burton on April 3rd, 2025, at a cost of $611.50 CAD. The item was shipped on April 16th, and I tracked the parcel until it stopped updating at the FedEx Memphis Hub on April 22nd.
After contacting FedEx, I was first told the package was missing, then later that it had been damaged. FedEx informed me that there was nothing they could do on my end and that only the sender (Mia Burton) could file a claim.
Since then, I have been in contact with Mia Burton multiple times, and all I’ve received are vague reassurances that they are “waiting for answers from FedEx.” It has now been nearly a month, and I am still without my glasses — which I urgently need — and out over $600.
This level of customer service is completely unacceptable. I have received no resolution, no update, and no accountability. I am demanding a full refund immediately.
I am hoping that this comment will make the company take action and finally issue my refund. Enough is enough.
April 30, 2025
Unprompted review
Reply from Mia Burton
Dear Kat,
We regret hearing about the inconvenience you faced.
We completely understand your situation, and we truly apologize for the inconvenience. Please know that our team has already opened a claim with FedEx regarding your package. As per our policy, before we can proceed with issuing a refund, we are required to receive a response from FedEx regarding the current status of the shipment.
We understand that the delay in this process is affecting you, and we are doing everything in our power to get this resolved as quickly as possible. Please note that your order is still in transit, and there are customs procedures involved which are beyond our control and outside of the courier's direct influence. We assure you that once we receive an update from FedEx, we will proceed accordingly.
We deeply appreciate your patience, and we are committed to resolving this matter to your satisfaction.
Kind regards,
The Mia Burton Team
I would recommend avoiding this company
Very disappointed with the service I have received.
I placed an order on 13th April for frames only (no lenses). I received an email on 25th April to state there will be a delay with my order, due to this I responded the same day to state that I would like to cancel my order.
Their cancellation policy on the website states that orders can be cancelled before they are shipped, which was the case here.
On 28th April I was told because the order was in 'processing' they could not cancel the order, I pointed out their own cancellation policy and requested again for it to be cancelled and a refund issued. (it had been in 'processing' since 20th April according to an email I received) This request was also ignored as they responded claiming it had now been shipped (5 hours after I sent the second request to cancel).
Although, they have informed me I can return the frames for a refund, yet there would now be a lengthy delay as I still need to wait for delivery, return postage time and then return processing; which if it is as slow as the dispatch time could be many weeks.
All this time they have my monies in their bank, it feels like a company making money from holding on to yours for as long as possible.
I would recommend avoiding this company.
April 28, 2025
Unprompted review
Reply from Mia Burton
Dear Chris,
We are sorry to hear about your review.
As mentioned in our previous communication on April 24th, we informed you that your order would be processed and shipped on Monday, April 28th. Unfortunately, once the order is picked up by the courier, we are no longer able to cancel it.
We truly understand the inconvenience this may have caused. Please note that Friday, April 25th was a national holiday, and our team was not operating on that day. This is why we were unable to process your cancellation request during that time.
That said, you are absolutely entitled to return the item once it arrives. Please reach out to us and we’ll gladly assist you with the return process. There will be no issues with that.
We would also like to clarify that we are a legitimate company and take customer satisfaction very seriously. We’re here to support you every step of the way and ensure your concerns are addressed properly.
Best regards,
The Mia Burton Team
The Mia Burton Team
Please DO NOT BUY HERE.
I'm still waiting for my glasses or my refund after 1 month.
your customer service responses became unresponsive.
It's super sad that scam companies like this exist. I believed the good comments and although I'm very careful about avoiding fraud, this time I'm afraid I fell for it.
Please, please, I know they are good prices but if you don't want to lose your money DO NOT BUY HERE, DO NOT BUY HERE.
April 28, 2025
Unprompted review
Reply from Mia Burton
Dear Paola,
We sincerely apologize for the delay with your order, and we completely understand the inconvenience. However, we would like to reassure you that we are not a scam company. We value our customers and take our reputation very seriously.
On April 25th, our customer service was temporarily offline due to a national holiday in Italy, which caused a brief delay in responses. You should have received an automatic email informing you of this situation.
We have already contacted you twice today via email to confirm that your order is now ready to be shipped, and we kindly ask you to check those emails for all the updated details regarding your shipment.
We truly appreciate your patience and understanding, and we are committed to providing you with the best service possible. Please don’t hesitate to reach out if you need any further assistance.
Best regards,
The Mia Burton Team
Absolutely useless
Absolutely useless. Waited over a month for my sunglasses only for them to arrive with clear lenses - NOT what I ordered. Terrible service, won't ever use again.
April 21, 2025
Unprompted review
Reply from Mia Burton
Dear Customer,
We're very sorry to hear about your experience.
To better assist you and verify what went wrong, could you kindly provide us with your order number? We always aim to prepare each order with great care, but it's possible that the lens tint option may not have been selected at checkout.
Once we have your order details, we’ll be happy to look into this and find a solution for you.
Best regards,
The Mia Burton Team
Great range of good priced designer…
Great range of good priced designer glasses. Quick service and delivery times.
April 8, 2025
Reply from Mia Burton
Dear Michelle,
We’re delighted to hear from you—thanks for the review!
We take pride in offering nothing but the finest eyewear to our customers.
We hope to see you again soon at miaburton.com.
Have a lovely day,
The Mia Burton Team
Takes a long time to receive it
The "chat with us" help from the website is useless. You are just messaging a robot. It took over a month to receive my order.
April 8, 2025
Reply from Mia Burton
Dear Silvia,
Thank you for sharing your feedback. We are truly sorry to hear about your experience and sincerely apologize for the delay in receiving your glasses.
We usually use the automated responder when our live agents are offline or busy. This is to ensure that our customers still receive some assistance outside of our service hours. We strive to provide timely and effective support, and we’re sorry if this has caused any inconvenience.
Warmest regards,
The Mia Burton Team
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