I ordered sunglasses three weeks ago. The delivery time is given as one week. In fact, the delivery took over 3 weeks. But still in time. The support kept me well informed by serious and reliable answ... See more
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Review summary
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What people talk about most
Based on these reviews
First time ordering on Mia Burton. My order was shipped the next business day and arrived fairly quickly considering the location. Unfortunately there was a defect on the lens so I will be sending the... See more
Company replied
It was very well packed and everything my only issue is that it arrived quite late than expected. But overall I am content with having chosen Mia Burton
Company replied
Highly recommend! Was sceptical at first - purchasing replacement Gucci sunglasses that RRP for $730 for $336! 100% authentic and brand new - all tags, dust cloths and case. They even added an a... See more
Company replied
Company details
About Mia Burton
Written by the company
Mia Burton is the online boutique for eyewear lovers. Our selection of designer sunglasses, eyeglasses and accessories is curated in Italy and delivered worldwide.
We offer our customers a range of services, including custom prescription lenses, free shipping and returns, multichannel assistance, style advice and buy-now-pay-later plans.
Promotions
Written by the company
- Free Shipping
- We deliver your order worldwide. Custom fees are included in the price.
- Free Returns in 60+ countries
- Available now on prescription and custom lens orders.
- $ 15 Off For Subscribers
- Enjoy a welcome coupon code to use on your first order.
- Customer Service
- We are here to help. Ask us anything with our live chat or by email.
Mia Burton Lens Care
Free 2-year Lens Coverage
For a limited time, enjoy free lens warranty with any purchase of custom lenses, including prescription glasses and sunglasses, and plano lenses with coatings.
Contact info
Via XII Gennaio 16, 90141, Palermo, Italy
- help@miaburton.com
- miaburton.com
40% OFF LENSES
4.1
Great
1K reviews
Replied to 96% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Low quality service for luxury prices
I bought a pair of Saint Laurent sunglasses. For such an expensive luxury purchase the cleansing cloth should be included, however it was not. I wrote their customer service and got a bland response «cloth should definitely be included, its unfortunate it was not. Anyways, enjoy your sunglasses.» Lousy customer service. I’ve seen other reviews with similar experience. Sunglasses were fine but it’s a principle that when you sell expensive items make sure they are complete. Will not buy from them again as there are more than enough of other online retailers I can get my sunglasses from. Purchase elsewhere if you expect your purchase and customer service to match the price.
January 26, 2026
Unprompted review
Reply from Mia Burton
Dear Customer,
We’re truly sorry to read about your disappointment.
We would like to clarify that the cleaning cloth is always included with Saint Laurent sunglasses, which is why it was very surprising for us to learn that it was missing in your case. This is certainly not the standard we aim to uphold.
We would also like to specify that we never used the wording quoted in your review. In our communication, we expressed our sincere regret for the inconvenience and shared that we fully understand your disappointment, while hoping this would not prevent you from enjoying your new sunglasses.
Should you have any further questions or requests, our customer service team is always available and happy to assist you.
Kind regards,
The Mia Burton Team
Reply from Mia Burton
Dear Customer,
Thank you so much for your kind feedback! We’re thrilled to hear that you received your product quickly and that it met your expectations. Your satisfaction is our top priority!
We hope you enjoy it, and we look forward to serving you again soon.
Kind regards,
The Mia Burton Team
Amazing deals and my delivery got to me…
Amazing deals and my delivery got to me even faster than promised. 10/10 experience totally going to buy there again
January 22, 2026
Unprompted review
Reply from Mia Burton
Hi MR,
Thank you so much for your wonderful review! We’re thrilled to hear your order arrived even faster than expected. Can’t wait to welcome you back for your next purchase!
Warm regards,
The Mia Burton Team
Ordering and shipping was amazing
Ordering and shipping was amazing! Being shipped from Italy to Chicago took one week!!! Faster than a package from my own country! I will definitely be back for more things.
January 21, 2026
Unprompted review
Reply from Mia Burton
Hi there,
We’re so happy to hear that your order arrived quickly. Thank you for your kind words — we can’t wait to have you back for more.
Best regards,
The Mia Burton Team
( 5 STAR )
Even though I had to wait a few weeks for my purchase due to process issues, Claudia was fantastic! Every email I sent she promptly replied to me with an update. When it came time for my sunglasses to be sent, she made sure it was sent express with DHL which I really appreciated. As for the sunglasses, do not even doubt they will be fake. I had a pair of Prada's which was previously purchased from Sunglass Hut that was accidentally broken. I kept the broken pair to compare with the ones I brought from Mia Burton and they are identical. Trust me, it's like I have OCD. Thank you again Claudia and MB, will be recommending to everyone!
January 12, 2026
Unprompted review
Reply from Mia Burton
Hi Thoai,
thank you so much for taking the time to leave a review. We’re really happy to hear that you felt supported and updated throughout.
Thank you again for choosing Mia Burton — we truly hope to assist you again very soon.
The Mia Burton Team
I purchased Dolce & Gabbana eyeglasses…
I purchased Dolce & Gabbana eyeglasses and received them without an authenticity certificate or the brand’s cleaning cloth. I have contacted customer service twice since December 26 and have received no response. For a luxury purchase, the lack of documentation and communication is disappointing and raises concerns about trust and service.
December 26, 2025
Unprompted review
Reply from Mia Burton
Hi Sandra,
Thank you for taking the time to share your experience. We’re truly sorry to read about your disappointment. After carefully checking, we haven’t received any email from you, so it’s possible that your previous messages didn’t reach us.
Please feel free to contact us directly at help@miaburton.com
, and we’ll be more than happy to assist you promptly and clarify everything regarding your order.
Kind regards,
The Mia Burton Team
Smooth experience
Smooth experience, fast delivery, great item, would visit again
January 10, 2026
Unprompted review
Reply from Mia Burton
Hi JL,
Thank you very much for your kind feedback. We’re delighted to hear that everything went smoothly and that you were happy with both the delivery and the item.
We’d love to welcome you back again soon.
The Mia Burton Team
STAY AWAY! A deceptive "business" with fake updates and zero integrity.
I had an absolutely horrific experience with Mia Burton. I ordered a pair of sunglasses, and for over 10 days, my money was taken while the order status sat as "CANCELLED" in their system.
When I reached out, a customer service representative named Claudie was beyond unprofessional. Dealing with her was like talking to a broken robot, she kept regurgitating the same "being processed" script for over a week, unable to provide a single piece of useful information or a tracking number. It's insulting to be told "don't worry" while your money is being held hostage for an order that isn't even moving.
IT FEELS MORE LIKE A SCAM WEBSITE DESIGNED TO HARVEST CREDIT CARD INFORMATION AND HOLD CUSTOMER FUNDS.
They finally cancelled the order because they clearly never had the stock or the intention to ship it in the first place. Save yourself the headache and the stress, buy from a reputable retailer instead. This place is a disgrace.
January 9, 2026
Unprompted review
Reply from Mia Burton
Dear Zoe,
We’re very sorry to read your review and we truly regret that your experience did not meet your expectations.
From the very beginning, we clearly informed you that there was a system-related error causing your order to appear as “cancelled” in your account, even though it was not actually cancelled on our side. Unfortunately, this was a technical issue beyond our immediate control, and we communicated this to you as soon as it was identified.
Throughout the process, we kept you regularly updated, remained available at all times, and were fully open to cancelling and refunding the order immediately if you preferred not to wait. The delay was not intentional, nor was it related to stock availability or any form of misleading practice.
We understand how frustrating delays can be, and we sincerely regret the inconvenience this caused. Transparency and customer trust are extremely important to us.
Best,
The Mia Burton Team
Absolutelty fantastic
Absolutelty fantastic!
Bought a pair of miu miu sunglasses, authentic and cheaper. Shipping was faster than I thought even though they came from Italy during the holidays and were expected after.
No import duties also.
December 24, 2025
Unprompted review
Reply from Mia Burton
Hi Vanessa,
Thank you so much for your lovely review. We’re really glad to hear that you’re happy with your Miu Miu sunglasses and that the delivery exceeded your expectations.
Enjoy your new sunglasses, and thank you for choosing Mia Burton.
The Mia Burton Team
Gucci sunglasses🔥
Beautiful authentic Gucci sunglasses, speedy DHL delivery to Australia (4 days), far better than Aus pricing! Highly recommend and would buy again!
January 5, 2026
Unprompted review
Reply from Mia Burton
Hi,
Thank you for your great feedback. We’re so happy to hear that you loved your Gucci sunglasses.
We’d be delighted to assist you again in the future.
The Mia Burton Team
Prada Sunglasses for Christmas
Ordered a pair of sunglasses for my wife for Christmas. After a slight delay because of Black Friday etc glasses arrived in perfect condition in time for Christmas. Communication from customer service was great (Claudia ). Mind was put at rest that glasses would arrive in time for Christmas. Initially I thought correspondence was a bot but this was clarified and after that correspondence was awesome and quick. Would use again
November 28, 2025
Unprompted review
Reply from Mia Burton
Hi Anthony,
Thank you so much for your kind review! We’re really happy to hear that the sunglasses arrived in perfect condition and in time for Christmas.
We’re glad our communication helped put your mind at ease. It means a lot to know you’d choose us again.
The Mia Burton Team
This retailer would not stand by the…
This retailer would not stand by the glasses warranty when the connector detached from the frame. Do not buy anything from them.
December 30, 2025
Unprompted review
Reply from Mia Burton
Dear Dani,
Thank you for your feedback. We’d like to reassure you that we take all warranty matters seriously. We have checked internally and it seems that a case has been opened with the supplier to provide the appropriate assistance under the warranty.
We are sure that your case will be solved.
Best,
The Mia Burton Team
Ordered sunglasses which were in stock…
Ordered sunglasses which were in stock showed an estimated delivery time of a 2 weeks. Order placed in November, nothing received to date, received notification 3/12/25 saying order delayed, customer service informed me this is due to a warehouse processing. I informed them I still want the product ordered. Still nothing after more than a month. Let’s see when I actually receive the product ordered. Will update the review and inform date received. From current experience, I would not recommend you purchase from this site.
November 23, 2025
Unprompted review
Reply from Mia Burton
Dear Customer,
We sincerely apologize for the delay with your order.
If you can provide your order number via email, we’ll be happy to check your order and provide full assistance.
Thank you for your patience!
Regards,
The Mia Burton Team
I cannot seem to post back the glasses
I cannot seem to post back the glasses. I have put sticky label provided on box but no courier recognises. It costs £16 to send back which is too expense, when it states the label is pre-enclosed.
December 24, 2025
Unprompted review
Reply from Mia Burton
Dear Leanne,
Thank you for your feedback. We’re sorry for the issue with the return label. If the label provided isn’t working, please contact our customer service team: we will send you a new one immediately and guide you through the return process to make it as easy as possible.
Thank you for your patience!
The Mia Burton Team
It's been 3 weeks in a row as "we are…
It's been 3 weeks in a row as "we are going to ship it next week". Asked for a refund because this is ridiculous. Will see what's going to happen but so far it looks like a scam and I'm not even sure all good reviews here are real, so be aware.
December 16, 2025
Unprompted review
Reply from Mia Burton
Dear Roman,
We sincerely apologize for the delays. Please be assured that we are a real company and not a scam. Unfortunately, due to high demand and the holiday period, we are currently experiencing shipping delays.
We truly appreciate your patience and understanding during this time. If you prefer, you are of course free to cancel your order and receive a full refund.
The Mia Burton Team
They messed up and don’t care
They shipped me the wrong pair of sunglasses and refuse to correct the situation by sending the proper order out. They have very questionable ‘internal policies’ and ultimately, they do not care about customer satisfaction.
While customer service reps are polite, they will not correct a situation in which they messed up.
December 16, 2025
Unprompted review
Reply from Mia Burton
Dear Valerie,
We are very sorry for the inconvenience. According to our records, a replacement for your order was initiated as soon as the product will be returned.
We are always here for any further clarification or support and want to ensure every situation is resolved as smoothly as possible.
The Mia Burton Team
Quality and beautiful eye glasses
Quality and beautiful eye glasses
I truly like your designs
December 11, 2025
Unprompted review
Reply from Mia Burton
Hello Dan,
Thank you so much for your lovely feedback! We’re delighted to hear that you enjoy our designs. Your support means a lot to us, and we can’t wait to share more beautiful pieces with you in the future.
The Mia Burton Team
Professional & honest
Professional correspondence, prompt response, treats clients with honesty.
I placed my order and received it few days later, I returned the following day, no problem! Claudia sent me an email to tell me I'll be refunded as soon as she received the item. I will remain a client.
Thank you.
December 9, 2025
Unprompted review
Reply from Mia Burton
Hi Hally,
Thank you so much for your kind words! We’re thrilled to hear that your experience with us was smooth and that our team could assist you promptly. We always strive to handle returns and refunds as efficiently and transparently as possible.
We really appreciate your feedback and look forward to serving you again in the future!
The Mia Burton Team
Fast
Fast. Exactly what I wanted. I needed to order the clear lenses with the Gucci written on the lenses
trying to figure out where I can order that from from your company.
December 2, 2025
Unprompted review
Reply from Mia Burton
Hi Koko,
Thank you so much for your review! We’re glad your order arrived quickly and that you’re happy with it. 😊
Thanks again for your feedback and we hope to see you soon at Mia Burton!
The Mia Burton Team
Fast delivery and excellent value for…
Fast delivery and excellent value for money.
December 5, 2025
Unprompted review
Reply from Mia Burton
Hi Dieter,
Thank you so much for your kind words! We’re delighted to hear you enjoyed the fast delivery and value. 😊
The Mia Burton Team
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