miccostumes Reviews 486

Reply from miccostumes

Dec 25, 2025

Dear MHTCosplay,
Please allow us to express our most sincere gratitude to you. Thank you for your long-standing support. Having a valued customer like you is a tremendous honor for us. At the same time, after reading your message, we are filled with sincere apologies and deep concern. On behalf of our team, we extend our sincerest apologies for the inconvenience you have experienced.
Each issue you raised is highly specific and important. We have already escalated your feedback as a top-priority matter to our operations, warehousing, logistics, and customer service management teams for immediate review and improvement. We are committed to promptly optimizing the following areas: our supply chain and shipping processes, shipping cost calculation logic, inventory management, and customer service team performance.
Regarding the order you mentioned from five months ago that has not yet been delivered, we fully understand your concern and frustration. To address this immediately, please kindly provide your order number when convenient. This will allow us to investigate the specific situation thoroughly and offer a practical solution, such as expedited shipping, a partial refund, or a full refund as compensation. Ensuring your satisfaction is our current top priority for remediation.
Furthermore, we fully understand and respect your decision to explore other stores in the future. We also sincerely appreciate your candid feedback. As an experienced cosplay enthusiast, your suggestions are invaluable to us. Once again, we deeply apologize for all the inconveniences you have encountered. We recognize that words alone cannot make up for the time and trust lost, but we genuinely hope to demonstrate our commitment through tangible actions. Whether you choose to shop with us again in the future or not, we remain truly grateful for the support you have given us.
We look forward to your reply so we can promptly assist you with your order.
Wishing you all the best.

Reply from miccostumes

Dec 15, 2025

Dear Jin Vee,
Thank you so much for your continued support and trust in our brand, and for placing orders with us in September and November. We truly value your shopping experience, and we sincerely apologize for the inconvenience and delay regarding your first order.
After an urgent verification with our production and logistics teams, we learned that due to the complex manufacturing process of this product series, the production process requires more time to ensure quality, resulting in delays in the production and shipment of the first batch. Both of your orders have now been prioritized, and we expect both batches to be shipped out in mid-January. We will update your tracking number as soon as possible.
Meanwhile, we are also taking extra care to coordinate the production and shipment of your second order to avoid a similar delay.
We fully understand how frustrating waiting can be, and we genuinely appreciate your patience and understanding throughout this process. If you have any further questions or need assistance, please feel free to reply directly to this email or contact our customer service team—we are here to assist you every step of the way. Thank you for your support and understanding.

Reply from miccostumes

Dec 11, 2025

Dear Customer,
Thank you very much for taking the time to share your feedback with us. We sincerely apologize that the black Santa dress you received fell short of your expectations in terms of quality, fabric, and fit, and that it provided such a disappointing wearing experience.
We truly appreciate you highlighting the specific issues—fabric texture and the ill-fitting sizing (too loose on the upper body and too tight on the lower body). We will thoroughly review the product based on your comments and make improvements to our future design and quality control processes.
In order to resolve this matter for you as quickly as possible, we would like to offer the following solutions. Please let us know which option works best for you:

1.Full Refund: If you prefer not to keep the dress, we can arrange a full refund for you.
2.Return & Refund: Once the return is received, we will process a full refund.
3.Exchange for Another Style or Size: If you are still willing to give us another chance, we would be happy to recommend other styles with a more suitable fit for you.

Please let us know your choice at your convenience, or you may contact our after-sales specialist directly through your original order page. We will attend to your case promptly. Thank you for your understanding and patience.

Reply from miccostumes

Updated Dec 8, 2025

Dear Laura Morfitt,
Thank you for reaching out and bringing this matter to our attention. We sincerely apologize for the delay in receiving your order and for any frustration caused by the lack of communication. We truly appreciate your patience and understanding.
Upon investigating your order, we were informed by the logistics provider that there was an unforeseen issue with the item, which has temporarily halted the shipment. Please rest assured that we are actively working with them to verify the details and resolve this matter as quickly as possible.
We understand that this order was intended as a Christmas gift, and we deeply regret any inconvenience this delay may cause. Our team is prioritizing this issue and will follow up with you directly as soon as we have further updates or a resolution.
If you would like to explore alternative options, such as selecting a different item or arranging a refund, please let us know—we are here to assist.
Should you have any questions in the meantime, feel free to reply to this message.

Reply from miccostumes

Dec 3, 2025

Dear Kli, we completely understand how anxious you must feel while waiting for your package, and we sincerely apologize for the extended delivery time you have experienced.
According to your order details, the two costumes you purchased are pre-sale items. At the time of checkout, the estimated processing and delivery timeframe for pre-sale products is clearly indicated on the order page. We apologize if this information was not brought to your full attention during the purchase process, and we will further optimize our page reminders to prevent similar misunderstandings in the future.
Please rest assured that we are closely monitoring inventory and production progress. As soon as the items are ready, we will arrange shipment for your order immediately and notify you via SMS or email with the tracking number so you can follow your package in real time.
If you would like more detailed updates on your order or need assistance checking the current production status, please feel free to provide your order number at any time, and we will be glad to look into it for you.
Thank you for your support and understanding. We always value our customers' shopping experience and look forward to continuing to provide you with quality service.

Reply from miccostumes

Dec 1, 2025

Hello, and thank you for contacting us. We truly understand your concern regarding the delayed refund and sincerely apologize for the inconvenience this process has caused you.
To assist us in promptly investigating the status of your refund and resolving this matter, we kindly request that you provide the details below. This will enable our dedicated customer service team to prioritize your request:
1.Order number
2.Return tracking number
3.Refund request date or any relevant communication records
Once we receive the above information via our customer service email or online help center, we will immediately coordinate with the relevant department to verify the situation and expedite your refund upon confirmation of the return.
Thank you for your patience and for giving us the opportunity to assist you. We look forward to your reply and will do everything we can to resolve this promptly.

Reply from miccostumes

Nov 24, 2025

Dear customer, thank you very much for contacting us. We understand that you have spent a lot of time and effort handling this matter, and we sincerely apologize for the delay in receiving your refund and for any misunderstandings or inconvenience caused during the communication process.
We have recorded and taken seriously the issues you mentioned regarding the package status and refund delay. Normally, the return process involves quality inspection and refund processing after confirming receipt of the package. However, the "hadn't been able to inspect it" situation you described is indeed abnormal and requires further investigation.

To resolve your issue as quickly as possible, we kindly request that you contact our professional customer service team again and provide the following details:
1.Your order number and return request number;
2.Relevant records of your communication with customer service (such as emails or chat screenshots)
3.The tracking number and receipt for the returned package.

Our customer service team will prioritize checking your package status and coordinate with relevant departments to expedite the process, striving to complete your refund in the shortest possible time. We sincerely apologize for any oversights that may have occurred in our previous communication and will strengthen our internal processes to ensure that similar situations do not recur.
Thank you again for your support, and we look forward to handling this matter properly for you as soon as possible.

Reply from miccostumes

Nov 17, 2025

Thank you very much for taking the time to share your return experience with us. We fully understand that a smooth and fair return process is crucial to customer trust, and it is clear that we failed to meet your rightful expectations on this occasion. For all the inconveniences you encountered during the return process and the frustration this has caused, we would like to extend our sincerest apologies.
Regarding the situation you described, if you are willing, please submit the detailed information of this return (such as order details, return shipping proof, and records of your communication with customer service) to our after-sales team via the Miccostumes homepage. They will be able to re-review the basis for the return decision, particularly the criteria for the "defective" assessment, to ensure the refund evaluation is fair and just.
We sincerely hope for an opportunity to make amends for this unpleasant experience. Whether you choose to proceed with our assistance regarding this matter or not, we fully respect your decision.
We wish you all the best in the future and hope we may have the chance to improve our service and rebuild your trust going forward.

Reply from miccostumes

Nov 14, 2025

Thank you very much for taking the time to share your feedback with us. We sincerely apologize for the delay in your order delivery and for any inconvenience this has caused. We fully understand your disappointment and frustration, especially since you were expecting to receive the item in time for Halloween. We truly appreciate how important this was to you.
In order to quickly investigate the specific details of your situation and provide an effective solution, we recommend that you contact our dedicated customer support team. They have access to more detailed order information and logistics tracking resources, which will allow them to thoroughly check the current status of your package and assist you in moving forward. You can reach them directly via the Miccostumes official website. Please make sure to provide your order details so they can assist you more promptly.
And your feedback is crucial to helping us improve our logistics partnerships and delivery services. We will be sure to document your case and share it with the relevant team for review and optimization.
We sincerely hope to have the opportunity to regain your trust with more reliable service in the future. Wishing you all the best, and please don’t hesitate to let us know if there is anything else we can assist you with.