Michael Graham  Reviews 

119
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 71 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the team for being exceptionally helpful, friendly, and professional throughout property transactions. Reviewers also note fast response times and smooth communication, keeping clients well informed at every stage. Consumers appreciate the dedicated guidance offered during negotiations, ensuring a reassuring journey from start to finish. Though some reviewers noted that the moving process was challenging or took a long time, people appreciated the consistent support provided. Consumers experienced difficult market conditions during sales, yet they found personnel reliable. Buyers also mentioned that navigating property chains required extra effort, but agents worked tirelessly.

What people talk about most

Staff

Clients share positive opinions on staff, frequently praising their exceptional professionalism, helpfulness,... See more

Service

People report positive experiences with service, praising the diligent, professional, and supportive... See more

Customer service

Customers had positive experiences with customer service, noting that reviewers felt well supported by a... See more

Response time

Users describe positive interactions with response time, highlighting that support agents were super... See more

User experience

Consumers find user experience to be ambiguous, noting that while initial consultations might lack... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have had a brilliant experience with Michael Graham. After struggling to sell our house with the previous agent, Michael Graham managed to sell it and were honest, professional and kept in regular... See more

Rated 5 out of 5 stars

I sold my mothers home as her power of attorney with Michael Graham, they helped me with every step. The team from Jo who values with such enthusiasm , the lovely sales team, who kept me informed aft... See more

Rated 5 out of 5 stars

Having wasted 3 months with a different agent, we marketed our home with Bedford Michael Graham. The initial appointment with Warren , the fantastic photos and online advert, to selling our home quic... See more

Rated 5 out of 5 stars

Marni at Michael Graham Woburn Sands went above and beyond her job title to help us! We were involved in a very long chain with a number of complications leading up to exchanging. Marni kept us in... See more


Company details


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

119 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 25% of negative reviews

Typically replies within 1 week

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4.5

All reviews

(119)

65 reviews in the last 12 months

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Rated 1 out of 5 stars

Poor communication lack of…

Poor communication lack of professionalism we were not given honest information. I need to be careful what I write .
However I would not recommend Michael Graham when selling in fact it is a huge regret I used them . My best advice would be to avoid Michael Graham Buckingham at all costs .

November 19, 2025
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Rated 5 out of 5 stars

Professional & Efficient

The Michael Graham Towcester team were professional and courteous, great in helping us buy a property listed with themselves. Jo in particular efficiently dealt with all our enquiries and supported us following up with Solicitors and third parties to ensure the purchase was progressing as quickly as possible, keeping us proactively informed throughout. Richard was also a brilliant support whenever Jo was out of the office, helping us arrange to see the property again once the offer had been accepted.

Would definitely recommend. Thank you

November 5, 2025
Unprompted review
Rated 5 out of 5 stars

Did what they promised

Richard and his team did what they promised. The photos were excellent and the property sold itself. The team were always helpful and approachable. No issues and a good outcome for all concerned.

October 17, 2025
Unprompted review
Rated 5 out of 5 stars

We instructed Michael Graham Towcester…

We instructed Michael Graham Towcester office as we have previously sold and purchased through them. Olly came out to take the professional photographs of our property and was fantastic. Amazing photos and incredibly professional.

November 11, 2025
Unprompted review
Rated 5 out of 5 stars

Photo shoot

Ollie is the ultimate professional. He made sure we had a morning with a great weather forecast, which was actually accurate and took some excellent drone and outdoor pictures to properly show off my property!

October 30, 2025
Unprompted review
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Rated 5 out of 5 stars

Really positive experience

Michael Graham were open and honest with us throughout the process and helped us to secure our dream home.
The commitment from Ellie across the entire move chain, working with other estate agents, helped us to actually have quite a quick transaction in comparison to market average.
Ellie's local knowledge and advice was also very genuine.

August 19, 2025
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Rated 5 out of 5 stars

Michael Graham are very impressive

Michael Graham are very impressive. Wendy and Jack were fantastic. Very communicative and always gave updates. They were the first to give any significant update.
We would definitely use Michael Graham in the future.

July 29, 2025
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Rated 5 out of 5 stars

Michael Graham Estate Agent of choice

Michael Graham was our go to Estate Agent as we wanted a high quality new build home. They showed us various options that suited our budget and were helpful and professional from first viewing through to completion.

February 1, 2025
Unprompted review
Rated 5 out of 5 stars

Very professional

Very professional, responsive and knowledgeable agency. We had so many questions because we were buying for the first time in the UK but Gareth was very helpful and responsive to all of our queries

July 8, 2025
Unprompted review
Rated 5 out of 5 stars

New build purchase

We have received great service throughout the whole process - always friendly and attentive but very professional. Excellent communication at all times and we especially appreciated the very prompt responses to our many queries/issues.

June 30, 2025
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Rated 5 out of 5 stars

Excellent, personal service

The whole team were very efficient so that the sale of our house went smoothly. They kept me informed of developments as things progressed. A 5* though definitely for the excellent, personal approach by the whole team

June 20, 2025
Unprompted review
Rated 1 out of 5 stars

The lady was extremely unprofessional

The lady was extremely unprofessional, rude, and showed no concern for the client. That is not how you attend to a customer—it was very disappointing. She didn’t even bother to explain anything about the house.

NOTE:
Please. Teach them more on how to attend to a client.

June 11, 2025
Unprompted review
  Michael Graham  logo

Reply from Michael Graham

Thank you for taking the time to leave your feedback, and we’re truly sorry to hear about your disappointing experience. We take concerns like yours very seriously, as we always aim to offer a professional and respectful service to every client.

To help us investigate this matter further and take appropriate action, could you please provide a few more details? Specifically, it would be helpful to know the date of your visit and the location or name of the staff member involved, if known. You can reach us directly at info@michaelgraham.co.uk, and we’ll look into this right away.

Thank you again for bringing this to our attention, we are committed to improving and ensuring that every customer feels valued and respected.

Rated 5 out of 5 stars

Great experience buying and selling

We had a really straightforward experience both selling and buying through Michael Graham. Angie in the Olney office handled our purchase and Paul in the Stony Stratford office handled our sale. They were great - open, communicative and helpful throughout. Paul found us a buyer very quickly too.

May 23, 2025
Unprompted review
  Michael Graham  logo

Reply from Michael Graham

Thank you so much for your kind words! We’re delighted to hear that you had such a smooth and positive experience both buying and selling through Michael Graham.

Angie and Paul will be thrilled to know they made the process easier for you, they’re both fantastic at what they do, and it’s wonderful to see their efforts recognised.

Wishing you all the best in your new home, and thank you again for choosing Michael Graham!

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