Michael Graham  Reviews 

Great Service!
The Stony Stratford MG office has been great in Completing the sale of my Property in Milton Keynes. Excellent communication from, Stuart, Paul & Anna. Would 100% use again. Thank you.

Having just sold and bought through Michael graham we can say with confidence that our transactions were made so much easier with the team in Bedford looking after us. As with most sales, there were times that were somewhat bumpy to say the least but Jack and Jonathon were always on hand to help and resolve when things got a little stressful. They sold ours for a price we were delighted with as promised and also secured us what is now our forever home. We love it. Would have zero qualms recommending MG in Bedford to my friends and family when they come to sell and buy. 5* from us!! Alex and Lou.

What an absolute s£!tshow. I made an offer on a house on a agreement that I would sell my property. That was accepted. They did not stop the sellers doing viewings. All this while making me believe I had the property. I sold my house within two weeks. I went back to them to let them know I sold my house. They said sorry, the sellers just accepted another offer. The communication was terrible. There's never anyone in the office. The people that are in the office can't do anything and don't know anything. Both viewings I had, the agent sat in his car and said the door is open, go and have a look.
I will avoid any property from Michael Graham. Even if I really like it.

Not as bad as Taylors but that's a pretty low bar to achieve.

Michael Graham Estate agent- Bedford branch: made an apt to view a property- agent didn't turn up.Rang their office while I was there- the girl said "it's not in the diary" despite me having confirmation & reminder. Two hours later got a text saying "how did the viewing go". I replied " you didn't turn up" & expected someone will ring me next day & apologise...nobody did. Rang the office to rearrange- no apology from the man but instead suspecting that I'm probably lying but just saying "i will make some enquiries & come back to you". Just before closing time, the girl who arranged the apt rang me & said she is returning my call but doesn't apologise for not turning up. So I ask & she admits that something went wrong at their end, but doesn't talk much except try to rearrange. So I book it for the next day at 2pm & like the first time, I again arrived 2mins early. After nobody shows up the SECOND TIME, I rang them at 2.05pm, another lady says "it's not in the diary" but put me on hold to ask a colleague & then said they tried to ring me to rearrange but I told her I don't have a missed call. Total lie as I checked again... no missed call from anyone! I just couldn't believe that an agent could be that hopeless- never happened in 40 years I have been buying/ selling property!!! She offered to make another apt but I declined... never going to view anything through Michel Graham Estate agent again, so beware of putting your property on the market with this hopeless agent. None of their staff have contacted me & offered an apology... pathetic!

How hopeless are they? Checked other reviews- not surprised to see so many other BAD reviews they have, for many different branches...it's not just this branch. THIS HAS GOT TO BE THE WORST ESTATE AGENT EVER AS PER MY EXPERIENCE, & I HAVE DEALT WITH HUNDREDS IN MANY CITIES FOR OVER 40 YEARS!

Our experience of Michael Graham has been fantastic. They were the estate agents on our purchase and without them we wouldn’t have had a clue what was going on as our estate agents, Yopa, were so poor. Special thanks go to Hannah and Wendy who went above and beyond, seen them in action I wouldn’t hesitate to use them in the future.

Hi, normally don’t leave feedback, however, would like to pass this across.
Had a visit yesterday for valuation from a lady at your Hitchin branch. I felt really upset following this visit.
As soon as the lady arrived she saw the front room and turned her nose up. I appreciate that having moving boxes in a room isn’t the most appealing, however, when moving house this is normal. The estate agent made a comment of ‘Michael Graham is an upper class estate agents and this wouldn’t fit into our hierarchy’. I ignored it originally and mentioned the situation I was in. The next 5 - 10 minutes the estate agent kept reminding me that Michael Graham is an upper class estate agents and don’t deal in lower class houses. The valuation ended there as I asked her to leave and will not be using Michael Graham to sell my house.
For reference, the house is a modest house in an affluent area, the lack of respect from your estate agent was extremely upsetting. If you only want to sell million pound houses then don’t offer a service to a house worth upwards of £300,000.

Selling our parents family home was sad but made easy with all the help and advise we were given. Madga from the Newport pagnell branch she was really professional, helped with lots of issues but we got sorted with her help and knowledge .
Would definitely use them again when the time comes .

Magda and the team in the newport-pagnell branch were excellent from the start to finish. Nothing was too much trouble. Friendly and efficient but professional service. Would highly recommend.

We initially used Michael Graham in Aylesbury for the sale of our home, due to the excellent experience we’d had with Luke, who previously worked there & sold us our house. Sadly, Luke had moved on to another office taking his professionalism with him.
We had an appraisal on our property with one of the agents & as Isabel knew someone who loved our village, she had a buyer & unfortunately became our agent.
Communications with Isabel were at best sparing. She didn’t return my phone calls & I was constantly chasing her. Viewings were organised without consulting us & when I questioned, was very rudely spoken to by Graham. She arrived without keys to a viewing, to which I had to return to let them in. But the last viewing she didn’t even arrive, so the onus was on us to communicate with the buyers. We ended up having email communication with the buyers for the rest of the process, as Isabel lacked the knowledge of our property & frankly seemed disinterested.
We were leaving the country, so I specifically asked for email communication, which never happened, except a terse email from Isabel leading us to think there had been some fraudulent activity in the middle of night. Only to then get told ‘sorry, wrong person’. After keeping us up contacting our solicitors & causing undue stress.
On completion, we received no information, or word from her that it was indeed completed.
My review is based on complete incompetence. Very disappointing & we will not be recommending Michael Graham Aylesbury to anyone.

DONT USE!!
I just had the most awful experience with the branch manager at the Newport Pagnell office. He was verbally abuse to me, I stayed calm and asked if we could work as a team to resolve letting issues and he told me that I was only paying him £1000.00 and this was not a lot of money, unfortunately this is a huge amount of money to me. He treated me with complete disrespect and disregard and more or less said if I was a higher paying customer he would be more helpful!!! Absolutely would NOT recommend anyone use them unless you have heaps of money that you can give them !!!

‘As a seasoned property investor I've been working with Sophie Cavell-Taylor for a number of years, earlier this year she managed the purchase on Arundel Gardens for our family property portfolio, despite fierce competition from other estate agents trying to gazump the purchase. I consider Sophie as one of the most competent and knowledgeable agents in Notting Hill and I would recommend any serious house buyer or investor to work closely and directly with Sophie to get the right property secured against your requirements, regardless if it is a 1 or 10 million purchase.’ Paul

I was personally an estate agent for 9 years and while admittedly it was a long time ago - there are basic principles that I feel an agent selling your property should do.

The key one is communication and when I was manager I would speak to all buyers and sellers in my pipeline once a week while the sale was ongoing (or make the negotiators/sales be in contact).

This is really the area in where this agent falls down. Moving house can be a truly tough and stressful time and the one thing that you would like when taking on an agent and committing a large sum of money to that they provide a service.

Now to be fair, Micheal Graham sold my house quickly but to be frank it was a really nice family home in a very sought after area and this was never going to be a "hard sell".

In October I came to realise that the last communication I had from the branch manager was the 15th July and it was a simple sentence of - Hi mate - I'll keep you updated.

Since then I have then had to speak to the conveyancers myself most of the way through this process (and to give some context on why I feel compelled to write this review) the conveyancers are being paid £10,000 less than the agent! As far as I can see they have done most of the work within this sales process.

I decided to write to the managing director and make him aware of the service levels I am receiving - note I am not asking for money off or a refund of money (as I know how hard it is to get this off an agent) but merely a cry to help me and also improve the work levels of the staff in the branch.
Three days later I still haven't had a reply from him however now the manager asked me to call him for an update!
I had to give a request to either email me back or ring me the next day as I didn't have time to take a call at the time he had contacted me. The reply was again a one liner to say that a completion date in November is being discussed.
And that I should feel free to call if I want a chat with him or the salesman of my property.

The response perceived by me once again was minimal and reactive rather than proactive.

I am just incredibly sad that this agent has been used and therefore I feel rather than waste anymore time trying to redeem and get a service - I best put the effort into helping others avoid my misfortune!

Ask the agent you intend to take on what is their process for not just selling the property but also how they will look after the sale as it goes through also.

I am sure that there are plenty of success stories for this agent but in my humble opinion their standards are far below the fee that they charge and for me if I had had maybe 3 - 5 calls over the the last 3 months then I wouldn't probably have any issue and this review wouldn't be online.

So if you are happy to have an agent take on your property, charge a lot of money and then sit back and wait for the sale to go through with the hard work being done by the conveyancers/solictors, without them doing any work (that I can see) or follow up with you as to where things are and what is outstanding etc then these guys are for you!

Personally I have learned a lesson hence why I will only use agents like Elevation and Thomas Connolly from now on.

Not great.

At first, the service seemed promising, but the relentless pressure became unbearable—four calls and four emails a day at one point. Once payment was made, communication dropped entirely.

The team was rude and showed little regard for customer service, highlighting their need for training. They treated basic tasks as burdens and expected praise for doing their job.

Overall, it was a frustrating experience. Avoid if you can.

I got valuations from four estate agents and immediately I was impressed at how professional Michael Graham in Princes Risborough was. Nothing was too much trouble. Negotiation was straightforward and the team was cohesive and all its members were aware of all the issues. They are a great team. Paul Copping started the ball rolling and Steve Tillyer managed a complex sale arrangement very well indeed. Nicola was a brilliant negotiator and pulled out every stop to get things moving. Cassie at reception kept things going well while colleagues were occupied.
Potential buyers must have been impressed. When one lives 150 miles away it was so reassuring to have such a professional team managing the sale active and keeping me up to date as the sale progressed. And they offered so much useful advice. And the coffee was great too.
if you want to sell your house go to Michael Graham in Princes Risborough. It is the best Estate Agent.

We recently had the unfortunate experience of dealing with Michael Graham – Central Milton Keynes for the purchase of our new property, and it was nothing short of a nightmare. Unlike Chewton Rose, who efficiently handled the sale of our previous home, Michael Graham was disappointingly unprofessional and unresponsive throughout the entire process.

From the very beginning, Michael Graham's lack of proactivity was evident. Their communication was poor, and they failed to keep us updated on important developments. On the day of completion, the situation deteriorated further. Both the branch manager and another key team member were unreachable, leaving us in a lurch at a critical moment.

After the completion, we were left standing outside our new home with four vans, while Michael Graham was conspicuously absent including the previous owners. To add insult to injury, one of their representatives had the audacity to lecture us on patience instead of taking responsibility for the chaos.

Michael Graham's contribution to the process of handing over the keys was non-existent. We had to wait four excruciating days for the previous owners to move their belongings, causing significant inconvenience and stress. Our movers couldn’t put our stuff as per allocated rooms due to ex-owner belonging. Throughout this ordeal, Michael Graham remained offline and uncontactable, from the day before completion to weeks afterwards. Not once did we receive an apology for their abysmal service.

In summary, our experience with Michael Graham has been a complete disappointment and a source of immense frustration. Their unprofessionalism and lack of accountability have left us deeply dissatisfied. We would strongly advise against using Michael Graham for buying or selling your property. It is a shame and a disappointment to have encountered such poor service.
We will never recommend Michael Graham and would suggest looking elsewhere for reliable and professional estate agents. Do consider Chewton Rose – Central Milton Keynes, found them very professional and proactive.
Thank you

A truly exceptional service from Graham, Alex and Jayne at the Aylesbury office, my sale was a tricky one from the start, but I have to say the team at Micheal Graham made it all possible and absolutely stayed truly focused and professional throughout. The team managed the sale and purchase for me and I have to say they have been relentless in their focus to deliver customer satisfaction and positive results. Excellent communication and committed in making things happen. Don’t go anywhere else, use the team here, they are brilliant. 5 Stars from me 🌟 🌟🌟 🌟🌟

Awful customer service!!! We took time off work and viewed a property, upon entering the property the young lady simply just said hello and have a look around that was all... didn't provide any information about the house or area. although sometimes it is nice to be left to look around, this felt like there was no interest from the estate agent at all and a real lack of care. When we did ask questions the responses were short and blunt. Upon expressing our interest for the house, she informed all offers had to be made by the end of the week and that it was best and final offers only...
We then called back the following day to make an offer to find out they had accepted an offer the day we viewed the property and we were not informed. We were also told that we would not of actually been able to make an offer in the first place as we hadn't yet sold our property, despite the fact we have a mortgage in principle for more than the amount that was not dependant on any equity or profit from our home. we had an initial call where our circumstances were discussed prior to viewing but we were not informed of this even after expressing that we would like to make and offer post viewing at the end of the call.
poor customer service, especially for houses that are nearly 3/4 of a millions pounds.

Terrible communication, a can't be bothered attitude. Jaded approach, complete lack of enthusiasm made the whole experience very frustrating. They take 1.25% plus vat if successful and for that large sum of money put very little effort in. Cancelled our contract after 6 months. Could make a large list of things that were wrong or didn't happen but following their lead, can't be bothered.