Micro-Mark Reviews 

Where is your phone number so I can contact your company

I needed a tool that would give me an accurate miter for a project I was working on. I found a small sort of dinky tool online but it was priced right  so I decided to try it. I got this tool plus 9.95 shipping, for 28.97, but it was only part of the tool. I had to buy two more parts in order to use it. I felt I had not choice but to buy the rest of it. So I spent another 10.95 for the handle and 16.95 for the blades plus another 9.95 for shipping. Making the price another 40.75 added to the 28.97 I first spent. Now I'm into it for a total of $69.72. When I got it on 12/15 I was so angry I can't put it into words. It is the worse tool I've ever used previously. The blade is too big to fit into the slots. It is nothing but a real dud. And I paid so much for it I could have bought a power miter cut off saw but my problems had only began.
I contacted customer service and complained bitterly about the quality of this tool and the inflated price I paid for it. I told them that I wanted to return it and get a better tool with the refund I should have coming. They told me that they could not follow through with an exchange until the return had been received by them. UPS picked up the return on 12/16. It is now 12/30 so I contacted them again and was told that they may have received it but it had not been processed so I'm still waiting for a miter tool that I can use. I'm so upset about this and having so much money tied up in it. I would like to order another tool but then I have to wait for them to refund my money and it will not even cover a new decent tool. I'm so burned by them.

This rating is strictly for their shipping process. I ordered an item and was given the following shipping options: Standard Shipping $8.95, UPS 2nd Day Air®$64.16, UPS Next Day Air®$75.20. Of course I picked Standard because the other two options are outrageous! Unfortunately, Standard Shipping became FedEx, which is by far the worst shipping company. I ordered it 6 days ago, was supposed to get it yesterday. When I checked the tracking recently, it was somewhere in Kansas. In fact it took a whole day for the package to go 100 miles. And then is no expected arrival date now. Why doesn't Micro-Mark give an option for USPS. They're certainly faster, cheaper, and more dependable than FedEx!

I'm an exhibits coordinator for a museum. I have unfortunately been using MicroMark for 20+ years from when I started as a tech.
Somehow there is always a problem. Shipping methods and web fulfillment from the horse-and-buggy era is the biggest problem, but the customer service is terrible in trying to get anything fixed.
We literally get parts from Japan faster (and more accurate).
We had almost every MicroLux tool in-house- and switched to Proxxon (same thing) due to the ineptitude of getting stuff from MicroMark. It's almost a joke in production meetings, and Payable has to always fix something wrong with an order or mystery shipping costs.

I have had good and bad relationship with MicroMark. Yes, their website is difficult and very sales pushy... The product quality is OK. They do have unique items hard to find elsewhere. Their shipping sucks... my gauge order that was suppose to arrive yesterday... is still 2300 miles east of my location. FedEx -when we get around to it shipping- has often taken 3-4 weeks for delivery.
Msg to MicroMark, let the customer pick the best shipping as the customer pays for it anyway. Let me pick USPS Priority Mail which is still funny as they list 2-day service... but normally takes 4-5 days to arrive. FedEx cheapo shipping has had my ordering often sitting for 3-4 days in the same location. Msg to MicroMark, shipping is a major part of YOUR business success or failure. Choice wisely... Screw the customer, loose that customer.

Micromark delivers.
I received my order in 4 days and it came packed carefully in another box.
Customer service emailed me to warn me that I (accident, my fault) selected a item on back order. I didn't have to worry about my credit card, they didn't hit the card because the item was back order. I think you can trust these guys, the company is in NJ, USA.

They have unique, hard-to-find stuff, but the web search is TERRIBLE, and they mess up orders EVERY TIME. 90% of the time, a part is not listed, buried in the wrong category, or absent from any fathomable search method (by part # or identifying name), and I have to call customer service, who then promptly mails it to the wrong person. Yes, this really happened. If I can find it someplace else, I'll get it ANYWHERE before I rely on MicroMark.

Update: Spoke to customer service, I got an email a day later with my order details, with the SLOWEST POSSIBLE SHIPPING. Note: when appeasing a customer due to YOUR incompetence, at least send it overnight. I'm already a week late. Yeesh! And the Customer Service lady said she'd been there 20 years- maybe THATS your problem!

I wrote a poor review on Micro Mark but want to say that they came through and made things right. Apparently, some other entity got a hold of my order and sent me unrelated useless materials. When I told Micro Mark they immediately shipped the correct item to me. I will order from them again!

I only bought a set of Vallejo paints from here because it was on sale, but I regret it now quite a bit. Shipping is a bit expensive because they use FedEx. It cost $9.95 to ship a box that's only a bit over a pound. It came in an envelope, and one corner was torn up along with a whole top edge beat up when I took it out. The paint itself wasn't damaged, but I'm disappointed more over how much I paid in shipping just for the box to arrive damaged like that. The whole cost for the set itself, tax, and shipping would've covered a similar amount for the same set I could've got on Amazon with free shipping.

I have ordered two products over the past year and find their quality to be extremely shoddy. The first item, a mini Dremel tool, overheated within five uses. I had the same model for twenty years and used it often and had no issues until it's useful life ended. The customer service upon return of the item was disorganized. They basically misplaced my return order and had to search for it. The replacement took weeks to get.

So...fast forward to this month when I ordered a mini chop saw. I started to set it up yesterday and noticed that the base looked uneven. I took a screw out and a plastic part was cracked. I bought this because it was on sale, but had to fork over $25 to return it (they don't include free shipping on defective items) thus negating the sale price.

I suspect their products are being manufactured in some Chinese factory with poor product inspection. Unfortunately, these people seem to be the only suppliers of this type of niche product. Just be aware that this stuff isn't made well and you'll be lucky to get one project completed with it.

Great selection for the hobbyist and professional and quick service. An outstanding ordering experience and a good product.
Thank you.

I ordered a paint stirrer from Micro-Mark on Monday evening, November 23rd, as the previous one I purchased from them many years ago suddenly stopped working. The next morning I discovered the batteries had simply popped loose; a quick but firm push on them and the stirrer was working again. I immediately contacted Micro-Mark to cancel my order; 30 minutes later I receive an email stating that they had shipped my package. I called them and was told “sorry but once it leaves the warehouse there’s no way to stop it”. I contacted the shipper (FedEx) and they said the order could be stopped and returned to Micro-Mark but they had to call to cancel it. An email to Micro-Mark’s customer service department with this information gets a reply from “Linda, Micro-Mark Customer Service” stating that there was no way to cancel the shipment, which was NOT TRUE; all Micro-Mark had to do was contact FedEx to cancel it – which they refused to do. I immediately contacted my credit card company, explained what happened, disputed the charges and they credited my money back to me. The package never arrived and I have no idea where it is; it’s Micro Mark’s problem now. This entire experience was totally unacceptable. I received absolutely no help whatsoever from Micro-Mark’s LAZY, half-fast so-called "customer service" department; a call from them to FedEx would have taken care of everything immediately – obviously that was too much to ask of Micro-Mark’s so-called “customer service”. I have been a long time customer of Micro-Mark and have bought many great items from them, but after this sorry episode I will never use Micro-Mark again. As they say, buyer beware!

Your website is a pure misery -Even if you can get on it.

I ordered your Plier #89117 along with various other items and you sent everything but the Plier, saying that it was back ordered, and you would send as soon as you received them,,, Its been weeks now and I have not received the item ???? No notifications; except 2 texts that you wanted me BACK ! Seems you have alot of charrasma !

If you did not put the charge thru because you don't have product, then their would be no issues with me, my bank or anybody else. Why don't you listen. DON'T CHARGE IF YOU DON'T HAVE THE PRODUCT.

From the CEO down the chain this company will hang up on you, not listen to your problem with your order, and have zero intentions of solving any order issues you may have. Typical northern company.

Worst customer service. I purchased 3 paint brushes, I ordered the wrong size (micro brushes). I called them and they told me to send the brushes back. I paid, my mistake and I was fine with that. This was at the end of February and I have yet to receive my refund. A month ago she told me they were behind because of the pandemic. A week ago I received a message telling me yes because of the pandemic they are short staffed. Okay, so where’s the refund?***UPDATE- Nice try but I just saw you emailed me this morning (5-5-20)with my refund, so no, you did not refund me back in April.

They fixed covid 19 on website. My order shipped 6 days after order date. I'm happy and will buy from them again.

i ordered from micromark weeks ago, my package has been in preshipment for a week.
they take your money and don't ship.
i fired them.

waste of time.

i sell online and ship asap to keep my customers happy,
they should try that sometime....