Microsoft Reviews 3,655

On May 22nd 2025, I upgraded to Microsoft 365 with 1TB of storage. Today (30th April 2026), Microsoft informed me that they will delete my files if I don't upgrade by 1st May (tomorrow). I still have 22 days left of my current plan. However, when I click on my account, I am told I have just 5gb (the free plan) which is incorrect. Can I call anyone? No. The number I'm given is just an automated call and totally useless. I cannot speak to a human being. As it stands, I had to upgrade 22 days earlier than I should have. Plus, there was no acknowledgement of my previous plan for which I paid. Frustrating and awful

4 Months later and my 365 office is still hacked, they can see who hacked it but wont take the hackers email name off of my account...BUT wait this gets gooooood. They sent me a form to fill out that will take an hour with tons of questions, Its insane!!! Oh and they locked me out ...worst company ever

SO SIMPLE TO REMOVE HACKERS EMAIL!!!!!!! they are refusing and they even sent me an email while they were hacking my account, i said not me and they still allowed it lmao

Complete idiots

Windows 11 is hell on earth. File Explorer - tiny icons that require a magnifying glass to see - AFTER having scrolled through hundreds of the wretched things. Gallery - ditto. Window 10 was easy to navigaTe; it was, manageable, user friendly and it MADE SENSE!

Microsoft - rid us of this dreadful OS and return your public to sanity - Windows 10, or similar.

Not one review on Trustpilot rates this awful OS. Should there be no improvement, I shall leave Microsoft.

NOTE:

I HAVE JUST BOUGHT AN OLDER LAPTOP WITH MICROSOFT 10, SO THERE! BACK TO SANITY AND EASE OF NAVIGATION.

Avoid most Microsoft services, such as email and other accounts. The most stupid system for user verification.
Same OneDrive. IF you want to lose data, yes, it is for you.

The most annoying, user unfriendly thing i have ever used. It kept asking me to sign in and would not let me do anything before that, ok then i try. Says my account I used for 5 years never existed. Then I try again, says it sent a verification code to my account, and i follow through with the steps. Then at the end, it Just says error. The problem is that I can't do anything, like anything microsoft related, just horrible.

I would do no stars if it was an option. Literally impossible to recover and old email of mine. I tried online, I tried calling and the robot just sends me back to the online route. I call back and it just repeats back the website url to recover it. 0 help actually useless

I bought two fairly expensive, top of the line, Microsoft Surface 7 laptops with the Snapdragon Arm chipset for about $2,500 each. After over a month of trying to get them to work in my office, I found that they were completely incompatible with almost all scanners and most printers. I tried to return them after and was told no returns after 30 days. It is apparently just a lack of interest in dreating the driver software between Microsoft and the printer companies. Well, I am not that rich, and I am out $5,000 and they should not sell a high end laptop that does not work with printers or scanners.

I just lost hours of critical work because of a fatal design flaw in how OneDrive handles storage limits.
​When my storage was full, Auto-Save stopped working, but it didn't force a clear warning to save a local backup. Even worse: After I immediately paid for more storage to fix the issue, the "Auto-Save" toggle stayed "ON," leading me to believe my work was being synced again.
​It was a lie. The software failed to recognize the newly available space in real-time. Instead of uploading my progress, it stayed stuck in a failure state. When the session finally refreshed, the system simply pulled the old version from the cloud and overwrote my hours of new work.
​Microsoft has designed a system that prioritizes cloud-syncing over local data safety. If the sync hangs, the software should warn you to save a local copy immediately. Instead, it lets you type into a void and then deletes your progress.
​Pragmatic advice: Turn off Auto-Save. It is a fake safety net. Save your files locally if you value your time.

email sucks, even has ads

My recent experience with Microsoft has been nothing short of hell. The customer service is awful. Customer Support is AWFUL. Simple issues take forever to sort they have destroyed the quality of their products and getting a human being on the phone is pretty much impossible.

I am the sole admin of my small business and because the link to my authenticator app has broken I am locked out of most of my systems. It is damaging my business and it's almost like they don't care. The robots just hang up or say you need to raise a support ticket. The support request has had no response for coming up to 2 weeks. The privacy team has referred me back to the support request and I am still yet to speak to a human on the phone which would likely solve the issue in half an hour.

Its almost as though they want people to stop using their products.

Basically impossible to login lol.

I have recently renewed my annual subscription with microsoft. Using funds which a lot of us have not got at the moment with the current cost of living. Yet, when I try to get onto my e-mails, which I probably try to look at 3-4 a week. I get the following message. You've tried to sign in too many times with an incorrect account or password.
I know my log on and my password, and yet I cannot check my e-mails. Some of which are important to me.

Don’t know much still learning

They are trying to charge my card again and again for account which I do not want to keep and their unhuman systems do not recognise my e-mail. They unhuman AI telephone assistant referring me to the online service which I cant access as their unhuman systems do not recognise my human details. The unhuman customer service experience below any "0" . Welcome to new unhuman world!

Unbelievable!! It is my second email adress that Microsoft blocks without any reason . Passcode is right but I can’t log in , I never receive rhe code from the Microsoft team on my security email , and I never receive an answer about why they block and how to log again !!!! I am done with them , I will have ( again ) to change all my datas , I ve got important emails incoming that I can’t read !!! I am so fed up with this .

I cant even give Microsoft NOO STARS but thwy deserve NONE!

WHY IS IT SO DAMN DIFFICULT TO LOG INTO ONES ACCOUNT!?

"use your authenticator to log in" "use the 2 numbers shown on screen into your authenticator app to log in"

HOW MICROSOFT!? HOW!? WHEN IM TRYING TO GET IN! RESET YOUR DAMN LOG IN SYSTEM! ITS. NOT. WORKING. FOR ANYONE.!

Have you ever heard about fine motor skills?

I have just renewed my subscription to Microsoft and need the service do I can log in to prepare invoices. It's so incredibly frustrating when I am logging in using the same email and password that I have always used, and I cannot access my account. Microsoft can you let me in please or I won't be renewing my subscription again?

The site is slow and very bad, customers support does not exist, over priced for crap

HORRIBLE. Bought Forza horizon 5 for 100 dollars and have been locked out of the game due to Microsoft account issue. Makes you go through a whole process of linking devices and account and it's a load of BS. Bad customer service and not helpful at all.