MidInMod Reviews 112

TrustScore 4 out of 5

4.1

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the high quality of the furniture, noting its durability and thoughtful design. Many people appreciate the excellent delivery service, highlighting its speed, efficiency, and the professionalism of the delivery teams. The staff are frequently commended for their helpfulness and friendly approach, making the shopping experience pleasant and easy. However, some customers experienced issues with product quality, such as damaged items upon arrival or furniture that did not match online descriptions. There were also instances of delayed deliveries and difficulties with assembly, including missing parts or misaligned holes. A few people also mentioned concerns about the return policy and the long wait times for their orders.

What people talk about most

Product

Users describe ambiguous interactions with product. Many customers express satisfaction, praising the... See more

Quality

People report positive experiences with quality. Many customers praise the excellent quality of furniture,... See more

Delivery service

Reviewers mention positive feedback about delivery service. Many customers praise the quick and timely... See more

Staff

Customers had positive experiences with staff. Many reviewers praised the professionalism and helpfulness of... See more

Order

Customers consistently note ambiguous experiences with order. While some reviewers praise the easy ordering... See more

Based on these reviews

Rated 4 out of 5 stars

Great looking chair. Comfortable. Arrived more than a week past estimated delivery. Packing needs improvement. The two front feet punctured the box and were sticking out a few inches. Very minor damag... See more

Rated 4 out of 5 stars

This sofa is exactly what I was hoping for—it matches the video shown on the website perfectly and is super comfy. The electric pull-out mechanism is a standout feature: very convenient and incr... See more

Rated 4 out of 5 stars

Great selection of furniture, we got a nice tv stand that is great quality wood. Parking wasn’t ideal and the associate couldn’t care less about my existence.

Rated 4 out of 5 stars

Nice bench. Very sturdy, however, the color grey in actuality is much darker than shown online. Nevertheless, looks great in my guest bedroom.



Contact info

4.1

Great

TrustScore 4 out of 5

112 reviews

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Replied to 25% of negative reviews

Typically replies within 1 week

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Rated 4 out of 5 stars

Great selection of furniture

Great selection of furniture, we got a nice tv stand that is great quality wood. Parking wasn’t ideal and the associate couldn’t care less about my existence.

June 28, 2025
Rated 4 out of 5 stars

Great looking chair

Great looking chair. Comfortable. Arrived more than a week past estimated delivery. Packing needs improvement. The two front feet punctured the box and were sticking out a few inches. Very minor damage on one foot barely visible.

June 16, 2025
Rated 1 out of 5 stars

This is the slowest delivery I have…

This is the slowest delivery I have ever encountered….

May 29, 2025
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Reply from MidInMod

We understand how frustrating it can be to wait longer than expected for an order, and we truly appreciate your patience. Please know that we are currently working with a third-party shipping provider to fulfill your delivery. While this partnership helps us reach more customers efficiently, it can sometimes result in delays that are unfortunately outside of our direct control.

That said, we are actively monitoring your shipment and are doing everything we can to ensure your chairs arrive as soon as possible. We’ll continue to keep you updated with any new information.

Again, we’re very sorry for the inconvenience and appreciate your understanding. If you have any further questions or need assistance, please don’t hesitate to reach out.

Rated 5 out of 5 stars

Great service

Sales associate designer was very profesional, attentive, provide great customer service.

June 2, 2025
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Reply from MidInMod

Thank you for your feedback.

Rated 5 out of 5 stars

Happy customer

The ladies in the store were very helpful. The furniture seems to be good quality. Very happy with the entire experience.

May 30, 2025
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Reply from MidInMod

Thank you so much for your feedback.

Rated 1 out of 5 stars

Haven’t received it

This was supposed to ship may 2nd and arrive may 7th. It’s the 10th and I’ve had no confirmation of if or when this will be shipped out

May 2, 2025
Rated 5 out of 5 stars

Helpful

Helpful, friendly staff and great prices!

April 27, 2025
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Reply from MidInMod

Thank you so much for your feedback.

Rated 2 out of 5 stars

Bad customer service and broken product

I received the dresser and when I opened the box there were many broken pieces. The bottom was not fully attached and two drawers were not functional. I emailed to request a refund. I received an email back requesting pictures of the broken items. I supplied those pictures then nothing. Haven’t heard back. I replaced the broken drawer slides myself and braced the bottom. It would have been easier to buy from ikea and put the thing together myself. Save yourself the trouble and piss poor customer service and buy somewhere else.

March 31, 2025
Rated 5 out of 5 stars

Love the chairs

Love the chairs. They were delivered and set where I wanted them. I now have 8 of them and I think they are very well made.

April 10, 2025
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Reply from MidInMod

Thank you so much for your feedback.

Rated 5 out of 5 stars

They were great

They were great! Walked in, found my couch, and they were willing to hold it until the exact date I moved in. 10/10 would recommend!

March 28, 2025
Rated 5 out of 5 stars

I got a awesome couch

I got a awesome couch! I was looking for something sturdy but still comfortable enough to have a good movie night with friends.
The couch is deep and wide enough that I am able to sprawl out a not have to worry about my feet hanging over or constantly feeling like I'm close to the edge of the couch!
I like the fact that I got to see the couch in person and test it in their Houston showroom. I like the fact that the warehouse worked with me to deliver and install the couch quickly and without any mess left behind.

All together I really am enjoying my new orange monster of a couch!

I'm not going to lie, I fall asleep on it way too often!

February 24, 2025
Rated 3 out of 5 stars

Customer service was very slow to…

Customer service was very slow to respond to emails. I called and it was much better via telephone solving my issue.

As for the items I bought, likely the worst instructions of any furniture I’ve ever bought. Poor explanation and very inaccurate list of hardware included

February 24, 2025
Rated 4 out of 5 stars

Great Products.

I recently discovered Midinmod while searching for dining chairs and was impressed by the positive reviews. I purchased a set of four dining chairs and am happy with both the style, quality, and quick shipping.

However, I was initially offered a 10% discount coupon but then received a 15% coupon without restrictions shortly after my purchase. When I contacted Customer Service, I was informed that the 15% discount couldn't be applied to my existing order. While I understand the policy, I believe it would have been a reasonable gesture to honor the higher discount.

Despite this, my overall experience was positive. The transaction was easy, and I'm very pleased with the product and design.

February 26, 2025

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