Midnight Hour Reviews 1,120

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 1,071 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting that items are well-made and often exceed expectations. People are also very satisfied with the delivery service, highlighting fast shipping and accurate tracking information, ensuring orders arrive on time and in perfect condition. However, some customers also noted issues with the return policy, finding it to be strict or unclear, especially when items don't fit as expected. A few other people also felt that sizing could be inconsistent, leading to the need for returns or exchanges.

What people talk about most

Product

Reviewers highlight positive aspects of the product, consistently praising the high quality and beautiful... See more

Quality

Customers consistently note positive experiences with quality, praising the high-quality, well-made, and... See more

Delivery service

Clients share positive opinions on delivery service, frequently highlighting fast and speedy shipping. Many... See more

Order

Customers had positive experiences with order. Many reviewers praised the ease of ordering and the quick... See more

Return policy

People report ambiguous experiences with the return policy. Many customers found returns and exchanges to be... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Midnight Hour is my go-to witchy and Gothic brand! Everything is such high quality and beautifully made/designed clothing. I was always the unusual and punk/gothy kid in high school and now this almos... See more

Rated 5 out of 5 stars

The dress fit perfectly and the tights were more comfortable than expected. The tights were also a little confusing to put on but only because they got a little winded up. Otherwise I got so many comp... See more

Rated 5 out of 5 stars

I love Midnight Hour. I have purchased several outfits from them and have been extremely impressed by all their f them. The clothes are good quality and fit true to size. The material is comfortable a... See more

Rated 5 out of 5 stars

The quality of both of the pants I've ordered is so much higher than I expected and I'm so thrilled. I've gotten loads of compliments on both. Sizing is pretty accurate, and I loved that it arrived in... See more


Company details

  1. #25 of 291 best companies in Clothing Store

Written by the company

Dark aesthetic fashion brand. Gothic and alt inspired clothing and accessories with superior quality and fit. Plus size inclusive. Female and family owned, based and shipped from Los Angeles, California.


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 58% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Lovely Blouse

The blouse I purchased for my GF is lovely. Perfectly sized. Customer service was responsive when delivery was delayed. Only issue was the USPS, but that is adjacent.

April 21, 2026
Rated 5 out of 5 stars

Love Midnight Hour!

I’ve ordered twice from them and every item was exactly as adverised, of high quality, and sized correctly. Both orders were delivered in a reasonable amount of time. I definitely intend to order from them again!

April 27, 2026
Rated 1 out of 5 stars

The exchange process is kinda shady

The exchange process is kinda shady. I exchanged items instead of getting store credit and was charged for shipping. As the order was over $150, had I taken the credit then ordered the same items I got in the exchange, I would have gotten free shipping. Items that are not returnable should also be more clearly labeled. If you buy multiple styles of an item and it doesn't fit, unclesr return policy means you are stuck with items you can't use.

April 21, 2026
Midnight Hour logo

Reply from Midnight Hour

HI Sarah,
Can you email us at support@midnighthour.com and advise the order # that you were charged shipping on? If you opted in to the $2.15 free returns & shipping insurance then we pay for the return shipping label back to us. If you then exchange or purchase another item, then you need to pay for the new outgoing shipping label.
All clearance or final sale items are marked in bold "FINAL SALE" on the product page.

Rated 5 out of 5 stars

I love Midnight Hour

I love Midnight Hour. I have purchased several outfits from them and have been extremely impressed by all their f them. The clothes are good quality and fit true to size. The material is comfortable and I get so many compliments about everything I have ever worn from Midnight Hour.

April 21, 2026
Rated 5 out of 5 stars

My go-to for clothes, every time

I've been shopping at Midnight Hour for a while now and keep coming back — their style is just so consistent. Every order has arrived on time and the quality is always exactly what I expect. It's become my first stop whenever I need to refresh my wardrobe. Genuinely one of the best online clothing stores I've used.

April 19, 2026
Rated 2 out of 5 stars

Cheap Looking Purse, Cheap Experience

I ordered the Dark Essentials handbag. I had been looking for a handbag just like this one for a while. Dark, sleek, well constructed, etc.

When I finally received it, I was very disappointed. The fabric was extremely flimsy and had a plastic look to it. It already had a dent in it, coming out of the box. The fixtures looked wonderful online, but in person, they felt rickety. It was nowhere near the $66 price point! It felt like a play purse that you would give to a little kid.

I returned the purse. Unfortunately, Midnight Hour is going the way of many businesses and trying to make you pay an additional fee for "package protection". Isn't that the companies job? Why is that an additional fee? Isn't the consumer squeezed enough in the United States?

Long story short, even though I returned the item in perfect condition with the tags and packing material intact, Midnight Hour was kind enough to keep $16+ of my money in total shipping costs because I declined to pay for their "protection". My first and last order. Oh well.

April 14, 2026
Unprompted review
Midnight Hour logo

Reply from Midnight Hour

Sorry you were not happy with your handbag. The $2.15 optional charge at checkout is for Free Returns & Shipping Insurance. If you had not removed this at checkout, then you would have been provided a return shipping label at no charge.

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