Michael came out to look at our printer today and was absolutely brilliant from start to finish. He was friendly, polite, and really easy to chat to, which made the whole process a lot more pleasant... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
MID provide a great, friendly and professional service, from taking your call to dealing with your request. We had some technical issues before MID could complete what we required. Stephen was really... See more
Company replied
Michael was extremely amazing, he took time to check everything. He was patient and very understanding. He made sure everything were working before he left. He communicated well by explaining what h... See more
Company replied
The heat customer service, very helpful, very approachable, Showed all the staff how to use the machinery including how to keep the machine clean, We have had fantastic customer support today... See more
Company replied
Company details
Written by the company
MiD Solutions 4 Documents Ltd. provides Managed Print Services to businesses throughout the country. The team has decades of combined experience providing products and service to businesses and the public sector. Growing out of a giant in the print technology industry, MiD was established as a separate company in 2012, retaining its status a main dealer for Toshiba and Sharp multifunction printers. MiD has access to their entire range of devices, as well as commercial desktops, plotters, large format printers, and digital signage and touchscreens from a range of other suppliers including Epson, HP, Lexmark, NEC, and OKI, offering flexible and tailored solutions for each individual organisation. No matter the size or industry, MiD identifies the appropriate devices and services for each organisation, based on their current and future requirements, taking into consideration key factors, such as: number of employees, amount of available office space, and required features.
Contact info
United Kingdom
- mids4d.co.uk
4.9
Excellent
461 reviews
Replied to 50% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Punctual, Efficient and Friendly
Punctual, efficient and friendly. Repairs explained and machine shown to be working before he left.
April 15, 2026
Unprompted review
Reply from MiD Solutions 4 Documents
Dear Valued Customer,
Thank you for leaving such an honest review. We pride ourselves on always striving to deliver the best service we can, and our teams work incredibly hard.
We will pass any comments on to the relevant person/team.
Thanks again,
The MiD Solutions 4 Documents Team
Advertisement
Very good communication and service
Very good communication and service. responded on time whenever needed. Very happy at all.
April 15, 2026
Unprompted review
Reply from MiD Solutions 4 Documents
Dear Valued Customer,
Thank you for leaving such an honest review. We pride ourselves on always striving to deliver the best service we can, and our teams work incredibly hard.
We will pass any comments on to the relevant person/team.
Thanks again,
The MiD Solutions 4 Documents Team
Printer service and repair
Keith came out promptly and fixed our printer and was very helpful with advice. Great service.
April 15, 2026
Unprompted review
Reply from MiD Solutions 4 Documents
Dear Valued Customer,
Thank you for leaving such an honest review. We pride ourselves on always striving to deliver the best service we can, and our teams work incredibly hard.
We will pass any comments on to the relevant person/team.
Thanks again,
The MiD Solutions 4 Documents Team
Reply from MiD Solutions 4 Documents
Dear Valued Customer,
Thank you for leaving such an honest review. We pride ourselves on always striving to deliver the best service we can, and our teams work incredibly hard.
We will pass any comments on to the relevant person/team.
Thanks again,
The MiD Solutions 4 Documents Team
Service visit
Keith was very efficient and got on with the job promptly. He was polite and explained what he had done. He seemed very knowledgeable of what he was doing and completed the job very competently..
April 14, 2026
Unprompted review
Reply from MiD Solutions 4 Documents
Dear Valued Customer,
Thank you for leaving such an honest review. We pride ourselves on always striving to deliver the best service we can, and our teams work incredibly hard.
We will pass any comments on to the relevant person/team.
Thanks again,
The MiD Solutions 4 Documents Team
Advertisement
George was very friendly and incredibly…
George was very friendly and incredibly professional. He set up our printer in no time at all, answered all our questions and was very thorough on his demonstrations.
April 14, 2026
Unprompted review
Reply from MiD Solutions 4 Documents
Dear Valued Customer,
Thank you for leaving such an honest review. We pride ourselves on always striving to deliver the best service we can, and our teams work incredibly hard.
We will pass any comments on to the relevant person/team.
Thanks again,
The MiD Solutions 4 Documents Team
Michael was very friendly and…
Michael was very friendly and professional, he promptly fixed the problem.
April 10, 2026
Unprompted review
Reply from MiD Solutions 4 Documents
Dear Valued Customer,
Thank you for leaving such an honest review. We pride ourselves on always striving to deliver the best service we can, and our teams work incredibly hard.
We will pass any comments on to the relevant person/team.
Thanks again,
The MiD Solutions 4 Documents Team
New Printer Install
Had our printer installed today by Keith.
Keith was very helpful and answered all of my questions. I would highly recommend this company for your office printing.
April 10, 2026
Unprompted review
Reply from MiD Solutions 4 Documents
Dear Valued Customer,
Thank you for leaving such an honest review. We pride ourselves on always striving to deliver the best service we can, and our teams work incredibly hard.
We will pass any comments on to the relevant person/team.
Thanks again,
The MiD Solutions 4 Documents Team
Michael came to have a look at the…
Michael came to have a look at the printer following network issues preventing it from printing and scanning through to email. As always he was super friendly, full of knowledge and quick to diagnose the problem. Thank you!
April 9, 2026
Unprompted review
Reply from MiD Solutions 4 Documents
Dear Valued Customer,
Thank you for leaving such an honest review. We pride ourselves on always striving to deliver the best service we can, and our teams work incredibly hard.
We will pass any comments on to the relevant person/team.
Thanks again,
The MiD Solutions 4 Documents Team
Advertisement
Michael is very friendly
Michael is very friendly. Went above and beyond to fix a long standing issue. Provided 1-1 training on how to use the machine.
Would defiantly recommend
April 7, 2026
Unprompted review
Reply from MiD Solutions 4 Documents
Dear Valued Customer,
Thank you for leaving such an honest review. We pride ourselves on always striving to deliver the best service we can, and our teams work incredibly hard.
We will pass any comments on to the relevant person/team.
Thanks again,
The MiD Solutions 4 Documents Team
Keith was really helpful and…
Keith was really helpful and knowledgeable. He repaired the machine and gave it a full service.
April 7, 2026
Unprompted review
Reply from MiD Solutions 4 Documents
Dear Valued Customer,
Thank you for leaving such an honest review. We pride ourselves on always striving to deliver the best service we can, and our teams work incredibly hard.
We will pass any comments on to the relevant person/team.
Thanks again,
The MiD Solutions 4 Documents Team
Printer service
Micheal the engineer was very helpful, carried out the service of the machine to ensure it would be working perfectly going forward.
April 7, 2026
Unprompted review
Reply from MiD Solutions 4 Documents
Dear Valued Customer,
Thank you for leaving such an honest review. We pride ourselves on always striving to deliver the best service we can, and our teams work incredibly hard.
We will pass any comments on to the relevant person/team.
Thanks again,
The MiD Solutions 4 Documents Team
Timely response to address concerns
Timely response to address concerns. The staff Keith was really professional. He engaged with us while patiently fixing the machine.
Keith is really a star.
April 2, 2026
Unprompted review
Reply from MiD Solutions 4 Documents
Dear Valued Customer,
Thank you for leaving such an honest review. We pride ourselves on always striving to deliver the best service we can, and our teams work incredibly hard.
We will pass any comments on to the relevant person/team.
Thanks again,
The MiD Solutions 4 Documents Team
Advertisement
KEITH WAS VERY GOOD FIX THE PROBLEM
April 2, 2026
Unprompted review
Reply from MiD Solutions 4 Documents
Dear Valued Customer,
Thank you for leaving such an honest review. We pride ourselves on always striving to deliver the best service we can, and our teams work incredibly hard.
We will pass any comments on to the relevant person/team.
Thanks again,
The MiD Solutions 4 Documents Team
Michael has come out to fix our…
Michael has come out to fix our printers and he has been brilliant.
April 1, 2026
Unprompted review
Reply from MiD Solutions 4 Documents
Dear Valued Customer,
Thank you for leaving such an honest review. We pride ourselves on always striving to deliver the best service we can, and our teams work incredibly hard.
We will pass any comments on to the relevant person/team.
Thanks again,
The MiD Solutions 4 Documents Team
Reply from MiD Solutions 4 Documents
Dear Valued Customer,
Thank you for leaving such an honest review. We pride ourselves on always striving to deliver the best service we can, and our teams work incredibly hard.
We will pass any comments on to the relevant person/team.
Thanks again,
The MiD Solutions 4 Documents Team
Outstanding work on fixing printer.
Michael did an astounding job yet again with our printer.
April 1, 2026
Unprompted review
Reply from MiD Solutions 4 Documents
Dear Valued Customer,
Thank you for leaving such an honest review. We pride ourselves on always striving to deliver the best service we can, and our teams work incredibly hard.
We will pass any comments on to the relevant person/team.
Thanks again,
The MiD Solutions 4 Documents Team
Advertisement
Very professional
Very professional, all fixed and repaired. Thanks you
March 31, 2026
Unprompted review
Reply from MiD Solutions 4 Documents
Dear Valued Customer,
Thank you for leaving such an honest review. We pride ourselves on always striving to deliver the best service we can, and our teams work incredibly hard.
We will pass any comments on to the relevant person/team.
Thanks again,
The MiD Solutions 4 Documents Team
Michael was great
Michael was great, he really new his stuff and was so helpful, he taught me a few tricks to make using our printer easier, he even installed a card button on our printer so we can copy both sides of a card ID on one sheet of paper, which will be amazing and save us loads of paper. Thank you so much
March 30, 2026
Unprompted review
Reply from MiD Solutions 4 Documents
Dear Valued Customer,
Thank you for leaving such an honest review. We pride ourselves on always striving to deliver the best service we can, and our teams work incredibly hard.
We will pass any comments on to the relevant person/team.
Thanks again,
The MiD Solutions 4 Documents Team
Engineer
Engineer, Michael, was very friendly, efficient and fixer the printer thakyou
March 27, 2026
Unprompted review
Reply from MiD Solutions 4 Documents
Dear Valued Customer,
Thank you for leaving such an honest review. We pride ourselves on always striving to deliver the best service we can, and our teams work incredibly hard.
We will pass any comments on to the relevant person/team.
Thanks again,
The MiD Solutions 4 Documents Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.