Michael came out to look at our printer today and was absolutely brilliant from start to finish. He was friendly, polite, and really easy to chat to, which made the whole process a lot more pleasant... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
MID provide a great, friendly and professional service, from taking your call to dealing with your request. We had some technical issues before MID could complete what we required. Stephen was really... See more
Company replied
The heat customer service, very helpful, very approachable, Showed all the staff how to use the machinery including how to keep the machine clean, We have had fantastic customer support today... See more
Company replied
Company details
Written by the company
MiD Solutions 4 Documents Ltd. provides Managed Print Services to businesses throughout the country. The team has decades of combined experience providing products and service to businesses and the public sector. Growing out of a giant in the print technology industry, MiD was established as a separate company in 2012, retaining its status a main dealer for Toshiba and Sharp multifunction printers. MiD has access to their entire range of devices, as well as commercial desktops, plotters, large format printers, and digital signage and touchscreens from a range of other suppliers including Epson, HP, Lexmark, NEC, and OKI, offering flexible and tailored solutions for each individual organisation. No matter the size or industry, MiD identifies the appropriate devices and services for each organisation, based on their current and future requirements, taking into consideration key factors, such as: number of employees, amount of available office space, and required features.
Contact info
United Kingdom
- mids4d.co.uk
4.9
Excellent
471 reviews
Replied to 50% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from MiD Solutions 4 Documents
Dear Valued Customer,
Thank you for leaving such an honest review. We pride ourselves on always striving to deliver the best service we can, and our teams work incredibly hard.
We will pass any comments on to the relevant person/team.
Thanks again,
The MiD Solutions 4 Documents Team
Advertisement
Michael helped out loads late into the…
Michael helped out loads late into the day
November 18, 2025
Unprompted review
Reply from MiD Solutions 4 Documents
Dear Valued Customer,
Thank you for leaving such an honest review. We pride ourselves on always striving to deliver the best service we can, and our teams work incredibly hard.
We will pass any comments on to the relevant person/team.
Thanks again,
The MiD Solutions 4 Documents Team
MiD solutions have been fantastic so…
MiD solutions have been fantastic so far from quote to install. Daniel is very knowledgeable and friendly and found us a better and cheaper printer for our needs.
George & Ed were fantastic installers and had us up and running very quickly.
November 17, 2025
Unprompted review
Reply from MiD Solutions 4 Documents
Dear Valued Customer,
Thank you for leaving such an honest review. We pride ourselves on always striving to deliver the best service we can, and our teams work incredibly hard.
We will pass any comments on to the relevant person/team.
Thanks again,
The MiD Solutions 4 Documents Team
Fantastic service from Michael as…
Fantastic service from Michael as always! Michael came out to fix our printer and was brilliant from start to finish. He arrived and diagnosed the issue quickly, and had everything up and running in no time. He was professional, friendly, and explained everything clearly. Really impressed with the service — thank you, Michael!
November 17, 2025
Unprompted review
Reply from MiD Solutions 4 Documents
Dear Valued Customer,
Thank you for leaving such an honest review. We pride ourselves on always striving to deliver the best service we can, and our teams work incredibly hard.
We will pass any comments on to the relevant person/team.
Thanks again,
The MiD Solutions 4 Documents Team
Keith was fantastic
Keith came straight round service the machine fast and efficiently. We had a paper jam and it was sorted very quick. I will ALWAYS recommend MID. Thanks again for your fantastic work.
November 14, 2025
Unprompted review
Reply from MiD Solutions 4 Documents
Dear Valued Customer,
Thank you for leaving such an honest review. We pride ourselves on always striving to deliver the best service we can, and our teams work incredibly hard.
We will pass any comments on to the relevant person/team.
Thanks again,
The MiD Solutions 4 Documents Team
Advertisement
Great service from both Michael and…
Great service from both Michael and George, A+ service. A pleasure having you both.
November 13, 2025
Unprompted review
Reply from MiD Solutions 4 Documents
Dear Valued Customer,
Thank you for leaving such an honest review. We pride ourselves on always striving to deliver the best service we can, and our teams work incredibly hard.
We will pass any comments on to the relevant person/team.
Thanks again,
The MiD Solutions 4 Documents Team
Efficient & Helfpul - Oxford
Michael and George efficiently repaired and replaced parts of the machine for our central office, allowing us to get back to printing for our chapel services and academic conferences in a timely manner. Both were very helpful.
November 13, 2025
Unprompted review
Reply from MiD Solutions 4 Documents
Dear Valued Customer,
Thank you for leaving such an honest review. We pride ourselves on always striving to deliver the best service we can, and our teams work incredibly hard.
We will pass any comments on to the relevant person/team.
Thanks again,
The MiD Solutions 4 Documents Team
Dishonest
Receiving lots of calls from them despite telling them we aren't interested in the past. Upon closer inspection the sleuth of 5 star reviews are from a majority of one-time reviewers making me extremely suspicious. Check the 1 star reviews to see what reviews they have taken pains to dilute.
November 13, 2025
Unprompted review
A great install done today by Keith
A great install done today by Keith. Very quick and effective, made sure I was comfortable and had knowledge on how to use the new printer whilst reassuring me the team is always on hand to help! Defo recommend! Thank you!
November 12, 2025
Unprompted review
Reply from MiD Solutions 4 Documents
Dear Valued Customer,
Thank you for leaving such an honest review. We pride ourselves on always striving to deliver the best service we can, and our teams work incredibly hard.
We will pass any comments on to the relevant person/team.
Thanks again,
The MiD Solutions 4 Documents Team
Advertisement
Really nice and knowledgeable gent
November 11, 2025
Unprompted review
Reply from MiD Solutions 4 Documents
Dear Valued Customer,
Thank you for leaving such an honest review. We pride ourselves on always striving to deliver the best service we can, and our teams work incredibly hard.
We will pass any comments on to the relevant person/team.
Thanks again,
The MiD Solutions 4 Documents Team
Michael was very friendly chatting…
Michael was very friendly chatting person lovely customer service
November 7, 2025
Unprompted review
Reply from MiD Solutions 4 Documents
Dear Valued Customer,
Thank you for leaving such an honest review. We pride ourselves on always striving to deliver the best service we can, and our teams work incredibly hard.
We will pass any comments on to the relevant person/team.
Thanks again,
The MiD Solutions 4 Documents Team
Michael did a great job cleaning the…
Michael did a great job cleaning the printer and make it work smoothly.
Very kind and polite.
November 7, 2025
Unprompted review
Reply from MiD Solutions 4 Documents
Dear Valued Customer,
Thank you for leaving such an honest review. We pride ourselves on always striving to deliver the best service we can, and our teams work incredibly hard.
We will pass any comments on to the relevant person/team.
Thanks again,
The MiD Solutions 4 Documents Team
We recently had our company printer serviced
We recently had our company printer serviced by Mike, and I couldn’t be more impressed with his work. Mike was professional, efficient, and clearly knowledgeable about his craft. He not only performed a thorough cleaning and maintenance service but also managed to completely eliminate an annoying squeaking noise that had been bothering our office for weeks.
Mike explained what was causing the issue and made sure the printer was running smoothly before leaving. Since the service, the printer has been working perfectly - quieter and faster than before. Excellent service from start to finish
November 7, 2025
Unprompted review
Reply from MiD Solutions 4 Documents
Dear Valued Customer,
Thank you for leaving such an honest review. We pride ourselves on always striving to deliver the best service we can, and our teams work incredibly hard.
We will pass any comments on to the relevant person/team.
Thanks again,
The MiD Solutions 4 Documents Team
Advertisement
Came out straight away and repaired…
Came out straight away and repaired printer
Many thanks
November 6, 2025
Unprompted review
Reply from MiD Solutions 4 Documents
Dear Valued Customer,
Thank you for leaving such an honest review. We pride ourselves on always striving to deliver the best service we can, and our teams work incredibly hard.
We will pass any comments on to the relevant person/team.
Thanks again,
The MiD Solutions 4 Documents Team
Great service
Keith was very efficient and thorough. Couldn’t fault the service.
November 6, 2025
Unprompted review
Reply from MiD Solutions 4 Documents
Dear Valued Customer,
Thank you for leaving such an honest review. We pride ourselves on always striving to deliver the best service we can, and our teams work incredibly hard.
We will pass any comments on to the relevant person/team.
Thanks again,
The MiD Solutions 4 Documents Team
Michael was very helpful and friendly
Michael was very helpful and friendly. He spent time fully sorting our copier issues. Would definitely recommend!
November 4, 2025
Unprompted review
Reply from MiD Solutions 4 Documents
Dear Valued Customer,
Thank you for leaving such an honest review. We pride ourselves on always striving to deliver the best service we can, and our teams work incredibly hard.
We will pass any comments on to the relevant person/team.
Thanks again,
The MiD Solutions 4 Documents Team
Michael came out from Mids to fix a…
Michael came out from Mids to fix a issue with black marks on copier
Issue fix and he was very chatty and polite
November 3, 2025
Unprompted review
Reply from MiD Solutions 4 Documents
Dear Valued Customer,
Thank you for leaving such an honest review. We pride ourselves on always striving to deliver the best service we can, and our teams work incredibly hard.
We will pass any comments on to the relevant person/team.
Thanks again,
The MiD Solutions 4 Documents Team
Advertisement
Amazing service from Michael
Amazing service from Michael. The printer was just not usable and he came out and got us up and running again. Friendly and polite. Would highly recommend.
October 29, 2025
Unprompted review
Reply from MiD Solutions 4 Documents
Dear Valued Customer,
Thank you for leaving such an honest review. We pride ourselves on always striving to deliver the best service we can, and our teams work incredibly hard.
We will pass any comments on to the relevant person/team.
Thanks again,
The MiD Solutions 4 Documents Team
Michael was very professional
Michael was very professional, friendly and completed the task thoroughly and with minimal distribution to our work.
October 28, 2025
Unprompted review
Reply from MiD Solutions 4 Documents
Dear Valued Customer,
Thank you for leaving such an honest review. We pride ourselves on always striving to deliver the best service we can, and our teams work incredibly hard.
We will pass any comments on to the relevant person/team.
Thanks again,
The MiD Solutions 4 Documents Team
Michael is an extremely friendly and…
Michael is an extremely friendly and helpful engineer, sorted our printer and made sure no other issues
October 28, 2025
Unprompted review
Reply from MiD Solutions 4 Documents
Dear Valued Customer,
Thank you for leaving such an honest review. We pride ourselves on always striving to deliver the best service we can, and our teams work incredibly hard.
We will pass any comments on to the relevant person/team.
Thanks again,
The MiD Solutions 4 Documents Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.