Mifo Reviews 

487
TrustScore 2 out of 5

2.1

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Review summary

Created with AI, based on recent reviews

Evaluating 127 reviews, most reviewers were unhappy with their experience overall. Many customers reported significant issues with product quality, with items failing shortly after purchase or not working as advertised. People frequently experienced poor customer service, characterized by unresponsiveness, automated replies, and a general lack of support. Consumers also faced considerable difficulties with refunds, often not receiving them or encountering delays in replacements. However, some customers also noted that certain products initially worked well, offered good sound quality, and had impressive battery life. A few other people also felt that some items were comfortable and provided effective noise cancellation.

What people talk about most

Product

Clients share ambiguous opinions on product quality and functionality, with many reviewers expressing... See more

Quality

Reviewers mention negative feedback about quality, with many reporting that products, such as headphones and... See more

Response time

Consumers find response times to be consistently negative, with many reporting that companies fail to reply... See more

Customer service

People report negative experiences with customer service, often describing it as non-existent or extremely... See more

Refund

Users describe negative interactions with refund processes, often reporting significant delays and a lack of... See more

Reviews shaping this summary

Rated 2 out of 5 stars

These earbuds worked really well for the first 2 months however. If using an direct sunlight they can cut out, increase/decrease volume or completely shut down. Very annoying while running a half mara... See more

Rated 3 out of 5 stars

When I tried the Sonictrek QuietMix headphones, the noise cancelling worked decently in my office. However, after two hours, the ear cushions felt a bit warm. Sound quality is fine for calls and music... See more

Rated 3 out of 5 stars

When I used the Sonictrek sleep buds, they were very comfortable for side sleeping. I barely felt them in my ears. The audio is more suited to soft sounds than music, but they did help me relax at nig... See more

Rated 3 out of 5 stars

I bought the Mifo 05 plus Gen 3 less than a month ago and have mostly used them at night to relax or watch videos. It was easy to set up, and they attached immediately, but it took me a little longer... See more


Company details

  1. Electronics & Technology

Information provided by various external sources

mifo manufactures and sells high end audio accessories including the award winning O5 True Wireless earbuds with charging case


Contact info

2.1

Poor

TrustScore 2 out of 5

487 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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2.1

All reviews

(487)

121 reviews in the last 12 months

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Rated 2 out of 5 stars

Terrible earbuds

Terrible earbuds. The charge does not last and most times when I charge it shows fully charged and when I go to listen it gives me a message please charge before use! So frutrating! never recommend this product! I bought a pair for my son and he threw it in the bin after a year!

May 20, 2025
Unprompted review
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Rated 1 out of 5 stars

The WORST shopping experience I have…

The WORST shopping experience I have ever had in my life!! The absolute worst!
After 6 emails where I clearly identified that I want to cancel my other as I didn’t want to wait 2weeks for the item, as I needed it for a camping trip! So, after 6emails over two weeks, (while I was on holiday too) in each email I was very clear and they continued to try to entice me with a free item, and I CLEARLY declined 6x times, I receive the email this morning that they are shipping the order!!!! I am furious!!! Absolutely furious!!! I have never dealt with something like this in my life!

March 30, 2025
Unprompted review
Rated 1 out of 5 stars

Not to be trusted.

Earbuds did not work, so I sent them back but dealing with the company has been difficult. There is an ACCC warning about this company. It has been more than a month since I returned them and no refund. Think this company is either poorly run or dishonest. NOT TO BE TRUSTED.

March 28, 2025
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Rated 1 out of 5 stars

Scammed

No communication, no replies to emails, no product. I’m down $129. I thought I did the right thing checking reviews etc, but got scammed. Do not even bother with buying anything from this company

March 5, 2025
Unprompted review
Rated 1 out of 5 stars

I would rate less than 1

I would rate less than 1 - bought the 05 Plus Gen 03 earbuds, they were so crap, with the most appalling sound quality. I had accepted the fact that I would have to lose 20% due to "restock fees" - they had replied to me that they would issue a refund, that I would need to provide a photo with tracking details. I did all of that, a month later, haven't heard from them. I guess I should accept i'm going to lose it all, and they can resell the product I just returned.

March 11, 2025
Unprompted review
Rated 1 out of 5 stars

Would not deliver, refused to refund

Paid for earbuds, Mifo didn't send them & ignored all my emails. Once I'd lodged a dispute with Zip, Mifo said they'd only issue a refund if I withdrew my dispute (because you can't lodge a 2nd one even when they never refund you ). Mifo "did not accept liability", but thankfully Zip & Visa came through & refunded my money. Nothing but a scam company, leeches.

January 8, 2025
Unprompted review
Rated 2 out of 5 stars

Purchased the smart watch

Purchased the smart watch. Worked so well until after two weeks it ran flat and just never charged again. Even had it charging over night and nothing. The more annoying part is their customer service they don’t get back to you. It’s been 3 weeks since I left two emails with no reply. I’d like to call but there is no contact.

February 15, 2025
Unprompted review
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Rated 1 out of 5 stars

Buyers beware

There is a Victorian consumer affairs alert against this company. Buyers beware as I got caught to a scam I didn’t realise. Look up online before purchasing.

March 1, 2025
Unprompted review
Rated 1 out of 5 stars

Safe return of goods but MIFO is ghosting me

MIFO explained how to return my my waterproof headphones for a full refund. I sent them to the address requested - undamaged and still wrapped in their delivery plastic back in January. I was guaranteed a full refund within 14 days. I have followed up with numerous emails, the response from MIFO has always been the same - Thanks for your patience, we are working on it. They have acknowledged they have received my returned goods, but are now refusing to confirm a date for the refund. They have stopped answering my emails over the last 10 days. DO NOT BUY FROM MIFO.

January 7, 2025
Unprompted review
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Rated 1 out of 5 stars

Terrible customer services - DON'T BUY FROM MIFO

In good faith I purchased a smart watch from Mifo. I needed a smartwatch to monitor my swimming laps. The product description on their website clearly displayed swimming as one of the smartwatch activities.

Once I opened the product and checked the product app I became concerned about whether it was suitable for swimming so I sent a message to Mifo's support team and Rex replied 'The watch is rated IP67, which means it is dustproof and water-resistant up to a depth of 1 meter for up to 30 minutes. This makes it suitable for everyday activities like washing hands or light rain exposure, but it's not designed for extended submersion or swimming'.

I contacted Mifo and requested a return label and instructions on how to get a refund as the product was not fit for purpose and they have falsely advertised it's capabilities. They have not replied now for several days. I'm so disappointed. I intend to take action and will put in a claim with Australian Competition and Consumer Commission.

I sincerely advise that people don't purchase from them. They're dodgy.

February 4, 2025
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Rated 1 out of 5 stars

PUBLIC WARNING NOTICE: MIFO

They have a Public Warning Notice issued in Victoria you can search 'victoria public warning mifo' Unfortunately it was too late for me: I Bought headphones, sent them back unopened - proof of delivery. Mifo refuse to reply to any emails about a refund. DO NOT BUY FROM MIFO

January 13, 2025
Unprompted review
Rated 5 out of 5 stars

Its very secure

Its very secure. I easily move through my phone app. They help me to do maximum other work. Its a best vacuum, i again order it for my family friends.

January 12, 2025
Rated 1 out of 5 stars

DO NOT BUY FROM MIFO

They sell faulty products then stop replying once you return them for your refund. I would say they keep selling faulty returned products to get payments then get it sent back and stop communicating. There is a consumer affairs warning on this company. DO NOT BUY FROM THEM

February 14, 2025
Unprompted review

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