Miinto United States Reviews 360

TrustScore 4.5 out of 5

4.4

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the products for their quality and authenticity, often noting that items arrived in perfect condition and were well-packaged. Many consumers highlight the exceptionally fast shipping and delivery services, with orders often arriving sooner than expected. The customer service also receives high marks, with people describing it as responsive, helpful, and effective in resolving issues. However, some customers expressed dissatisfaction with certain aspects of their experience. A few reviewers mentioned receiving incorrect or used items, or products that did not meet their expectations. There were also occasional concerns about unexpected taxes or customs fees, and some people experienced delays in shipping or issues with order fulfillment.

What people talk about most

Product

Reviewers mention positive feedback about product quality and authenticity. Many customers received authentic... See more

Delivery service

Consumers generally express satisfaction with the delivery service. Many reviewers highlight the speed of... See more

Customer service

Clients share positive opinions on customer service. Many customers praise the quick response times,... See more

Price

Customers had ambiguous experiences with price. Many reviewers praised the great pricing, with some finding... See more

Order

Customers consistently note ambiguous experiences with order. While some reviewers praise the fast delivery,... See more

Based on these reviews

Rated 5 out of 5 stars

Great experience!!! I purchased a brand new Longchamp bag from Miinto that was about 40% less expensive than it was at any other website or store, including tax and shipping. The item was on my doorst... See more

Rated 5 out of 5 stars

There was an issue with the item that was delivered, but Miinto went above and beyond to correct things. Their customer service got on it right away, and was communicative along the way. The swift and... See more

Rated 5 out of 5 stars

Super fast shipping, great price on my item, and nicely packaged. This was my first time ordering through Miinto, and it was a huge success. I would definitely order from them again. Also, the boutiqu... See more

Rated 5 out of 5 stars

Tom in customer support was amazing. I accidentality got a incorrect item and wow so responsive and helpful it was more than resolved to my satisfaction, left a happy customer. I am a big online shopp... See more


Company details

  1. Clothing Store
  2. Fashion Accessories Store
  3. Men's Clothing Store
  4. Online Marketplace
  5. Vintage Clothing Store
  6. Women's Clothing Store

Written by the company

Miinto is a global fashion platform that connects the world's best dressed people with a unique selection of premium, luxury and hand-picked local fashion. As a marketplace, we don't own any products ourselves, but instead each order is carefully fulfilled by passionate people working in the world's best fashion boutiques. Feeling inspired? Visit us at www.miinto.com If you need assistance, our customer service team is ready to support you.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

360 reviews

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Replied to 100% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Excellent Customer Service

There was an issue with the item that was delivered, but Miinto went above and beyond to correct things. Their customer service got on it right away, and was communicative along the way. The swift and responsive service made the whole process a lot easier!

August 25, 2025
Unprompted review
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Rated 2 out of 5 stars

Shoes arrived dirty and worn looking

Shoes arrived dirty and worn looking. I had to clean the shoe before wearing. Still a beautiful unique shoe. Love the shoe, dislike the condition it was shipped in.

August 21, 2025
Unprompted review
Miinto United States logo

Reply from Miinto United States

Hi Jodianne,

Thank you for sharing your feedback. I’m truly sorry to hear that your shoes arrived in this condition — this is very serious to us, and absolutely not the experience we want for our customers.

I’ve reached out to you via email to discuss this further and to make sure we can address the issue properly. If you have any photos of the shoes in the condition they were received, that would be very helpful for our review.

We’ll do our best to make this right for you.

Kind regards,
Ronni, Miinto Customer Success Team

Rated 5 out of 5 stars

Lovely handbag!!!

I received my beautiful Marc Jacobs handbag extremely fast! I purchased the Denim Sack Medium one with the bow...and I love it! Thank you!

August 12, 2025
Unprompted review
Rated 1 out of 5 stars

MIINTO one of LYST "store partners"

One of LYST "store partners" by the name of MINTO USA, took more than a week to ship my purchase order number: 8637e025-ae91-48de-
0001-000000
0368bd. To my surprise the reason of the delay, most likely, was that they were finding the item I bought….
Today, I received the item, a DOLCE & GABBANA backpack, clearly used, a preowned backpack !!!!!!

Not just the box was an used one from FedEx with a DHL label..., but the backpack has been used!!!!!! I got so mad about this !!!

DON'T BUY FROM MIINTO USA.

Pics of the box and the backpack are available upon request. This page didn't allow me attach the pictures.

July 24, 2025
Unprompted review
Miinto United States logo

Reply from Miinto United States

Dear Oscar,

Thank you for taking the time to share this, although we are sorry to hear that your shopping experience with us hasn't been as seamless as we aim to provide.

We are actively working to resolve your case, and we value your feedback so we can address this internally and ensure it doesn't happen again.

Kind regards,
Kordian, Miinto

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Rated 5 out of 5 stars

First Miinto Order

My first shopping experience was great. The products arrived in perfect condition and were well packaged. I will keep Miinto as a favorite shopping spot. Thank you.

July 10, 2025
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Rated 5 out of 5 stars

Everything Went Smooth!

Everything went smooth! Updated throughout the process and the shipping time was extremely fast! Product was also as described.

June 19, 2025
Unprompted review
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Rated 4 out of 5 stars

Ordered from Minto and the

Ordered from Minto and the
product quality is top-notch, everything arrived in perfect shape! Delivery was super fast, totally impressed. Service is great, smooth and friendly.
Will order again, highly recommend!

June 6, 2025
Unprompted review

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