Mikaandsammys Reviews 

I sent three emails to them regarding these 6” jumbo bully sticks that I had ordered from Amazon that didn’t come in a regular package it was packed in a zip lock bag with a printed label on it. I wanted to know why to date I have not got a response, I was unable to return to Amazon for my 26.00 back so I’m thinking this company does not care about customer service. Never again will I buy from this company.

My dogs love these bones. The marrow actually. They finish them in about an hour and then will not go near the bones. I went to pick up the bone to toss after they were done and noticed very sharp little edges inside where the marrow used to be, which to me, explained why they loved the marrow and not the bone itself. Not ideal to pay so much for an hour of chewing but they LOVE it so I kept on ordering. This last order came in and both dogs REFUSED to touch them. Even the marrow. I was shocked. I picked up one of them and the MARROW had a ton of sharp edges. It was hard as a rock and sharp as a tack. This was the final straw. I took photos of all of the millions of sharp edges on the marrow and sent them to support...who then after a week of no reply, wanted more photos, which I sent. They replied "I’m so sorry you’re still dealing with this, and I completely understand why the sharp ridges would make you concerned.The bones are completely safe for pups and are not splintered. The ridges can feel quite sharp to the touch when the bones are new, but they will soften gradually as your pup chews them." Let me tell you..if my dogs actually DID chew them, which they refused to, their mouths would be swiss cheese. They offered to let me pay for shipping to send the unused ones back...seriously? All set. Subscription cancelled and on we go to find the perfect bone. Disappointed.

I was notified by the post office the package was undeliverable due to packaging issues. After several attempts to rectify the situation I have given up. I tried cancelling and another shipment arrived with the box partially crushed. Poor or no responses from their customer service.

We just received the medium sized bone. My dog had it out of the box before I realized it! Lol
She is VERY HAPPY with her new bone! I can understand if people aren't crazy about the smoke smell, but if thats the case, DO NOT BUY ONE. I see NO VALIDITY to the complaints on here. You are reviewing a product. How is the PRODUCT?! Too many grouchy people in the world.
When ordering, they made it perfectly clear that you are signing up for a subscription, OR a One time purchase. I paid LESS when ordering as a subscription. Plain and simple. And if I don't want the subscription once signed up, all I have to do is CANCEL before I am charged again.
I am quite happy with this company so far. They are just starting out.
How about we give them some support as they learn how to make EVERYONE HAPPY......

My child made an order. Wrong size chew. I reached out IMMEDIATELY after my son told me he ordered. Apparently there is no way to cancel an order.
Can't be reached through phone all though I tried.
Then I emailed emailed them. All of this under 7 min of the accidental order explaining the situation.
Never heard back from them. I however, did recieve an email from them DAYS later to let me know that my order has shipped.
On the website it won't show you the taxes pe shipping cost So what was suppoed to be $6 turned to $16. This price only became visible after my card was charged. As if this wasn't sketchy enough I apparently had put into a subscription.
I thought my child accidently did it but when I spoke with a friend he told me the same thing happened to him. He hadn't even been aware untill he saw a new charged and the email saying that yet another treat had been shipped.

I just ordered their bones saw these reviews that were bad and don’t make sense! The bones are great they smell like a smoked brisket and I have a smoker love the smell ! I put my dogs in their kennel so if any mess I wipe it up! They love the bones ! I’ll keep my subscription! Thanks you for the great bones !

I ordered a "small dog treat bundle". I have a chihuahua mix. The small bones were way too big for my dog's small mouth. But because of the 100% guarantee I contacted the company. They can't be returned because my dog liked one. Their response was fill the bone with peanut butter or pumpkin and freeze for a new treat. That makes for a very expensive "kong". The beef live jerky is very brittle. My dog choked on it. Very dangerous. I would not recommend this company. I'm giving them 2 stars because my dog did like the bully sticks.

Bones have terrible odor and are lined with grease. Cannot use these indoors, in a truck or even in a garage. Carpets wrecked, furniture and now they are charging me for more deliveries I didn't order. I was told to dispute it on my credit card. Must try more than once to cancel. no free return shipping either. 1 star is too much here.

do not recommend. over priced

I’ve had a subscription for Mika and Sammy’s dog treats for almost a year and they are the absolute best treats I’ve ever found! My dogs LOVE them and the company is awesome! I get 5 XL bones every month or so and they always send free treats with the bones! We’re customers for life.

my dog doesn't give a crap about the bone...only the marrow and when I confronted mikandsammy about it...they played themselves by saying fill it with more marrow or something....give me a break...so my point is...they are selling marrow under the guise of selling the bone.....if I have to refill it...why do I need the bone at all...? what purpose does that serve...im sorry this is a big scam IMO

The owner is incredibly abusive and after stealing content from people in tik tok without their permission, he got asked to take it down. After he got asked he got very upset and made hate videos bullying a particular girl calling her names and just became nasty because she asked him to take down her video he had stolen off her TikTok with out her permission and put on his social media without asking. He then proceeded to bully her in the comments calling her names and is just very unprofessional. A grown man bulling a young woman on social media is not what u expect from someone who owns a company when all he should have done is ask to use her content in the first place. Absolutely disgusting behaviour.

Excellent customer service, fast shipping! My pups love the smoked marrow bones and jerky. Love supporting local family business.

Love all the products! Coco loves her smoked marrow bones! Customer service is great! Thank you Tiffany for helping me get Coco the right treats!

Great product and great customer service. I will definitely be ordering from there again in the near future.

Great customer support, always come here for anything for my dogs

I ordered the Large Dog Bundle and had a great experience. The bundle came with 12oz of jerky, two large bones, and a 12” hickory bully stick. Everything was top quality.

Communication was excellent. I got regular order updates and they were running some great promotions, which was a nice bonus.

Most importantly, my dog loved everything in the box. Definitely will be ordering again.

My dog enjoys everything I get for him. Even better everything is all natural and no harmful to his digestive system.

My dogs absolutely love these bones, and I can genuinely say they’re one of the best treats we’ve tried. They keep them happy, occupied, and excited every time I bring them out, which is a win in my house. On top of that, Tiffany is always amazing to work with. She’s friendly, reliable, and makes the whole experience easy from start to finish. It’s clear she really cares about her customers and their pets, and that kind of service makes all the difference. Highly recommend!

These days it is really hard to find a company that actually has good customer service. Any time I have had to contact them you are met with an actual human. Even the owner Erik called me back when I had a question to explain it to me, I really wasn't expecting that. He was very helpful and nice. But Tiffany really goes the extra mile, any time I have interacted with her she goes above and beyond. You can tell she really takes pride in her job and cares about the customers. Tiffany is the best, give that girl a raise.