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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Many consumers are pleased with the products, often describing them as beautiful, on-trend, and unique. People frequently praise the quality of the clothing and jewelry, noting impressive fabrics and craftsmanship. The fit and style of the items are also commonly highlighted as positive aspects, with many finding pieces that perfectly suit their taste and lifestyle. However, some people were dissatisfied with the customer service, citing issues like unfulfilled promises, ignored inquiries, and a lack of support for problems. A few other people also felt that the quality of some items was not as expected, with materials feeling cheap or poorly made. Additionally, some customers mentioned difficulties with the return policy, including unexpected fees, problems generating return codes, and delays in processing refunds.

What people talk about most

Product

People report positive experiences with product, often praising the high quality, unique designs, and... See more

Quality

Clients share ambiguous opinions on quality. Many consumers praise the high quality, craftsmanship, and use... See more

Order

Customers consistently note ambiguous experiences with order. While many reviewers express satisfaction,... See more

Customer service

Reviewers mention ambiguous feedback about customer service. Many customers praise the exceptional, helpful,... See more

Return policy

Users describe ambiguous interactions with the return policy. While some customers found the return process... See more

Based on these reviews

Rated 4 out of 5 stars

Beautiful, on-trend clothes. Shopping is always very fast from Germany. My only criticism is the cost of shipping (approximately £10). If you want to exchange an item for sizing reasons, you end up pa... See more

Company replied

Rated 4 out of 5 stars

Beautiful high quality clothing and accessories! Love the trends and fast shipping to US. Prices have risen, but in US we have a total idiot (that’s too nice) imposing tariffs that only hurt consumers... See more

Company replied

Rated 4 out of 5 stars

I really liked the leggings I got, the style is unique and they are well-made and comfortable. However, I am quite unhappy about being nailed by a pretty significant duty payment, which wasn... See more

Company replied

Rated 4 out of 5 stars

I discovered this brand a few months ago and followed them for a while before buying. I always really loved their Jewellery and finally decided to buy my girlfriend the Heart ring. It looks super ni... See more

Company replied


Company details

  1. Fashion Accessories Store
  2. Haute Couture Fashion House

Written by the company

Through simplicity and a touch of rock'n'roll, we create everyday essentials for everywhere you go. We create your favorite dress. Your everyday sweater. Your lifetime jacket. Always hand in hand with our core values: Simplicity and rock‘n’roll.


Contact info

3.5

Average

TrustScore 3.5 out of 5

506 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I in reality love Mikuta

I in reality love Mikuta! The exceptional of their apparel is terrific, and every piece feels steeply-priced. The designs are unique, stylish and ideal for any occasion I continually get compliments once I put on Mikuta!

August 15, 2024
Unprompted review
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Reply from MIKUTA

Hi Kris! We're so happy to hear that! Thank you for such a great review. Hope you keep finding everything you love in our shop. We are always working to offer the best styles for every occasion. Have a fantastic day.

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Rated 5 out of 5 stars

Mikuta gives such unique and versatile…

Mikuta gives such unique and versatile portions. Whether I'm dressing up for an evening out or going for a casual day look, I can always locate something in my Mikuta collection that suits the occasion flawlessly."

August 20, 2024
Unprompted review
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Reply from MIKUTA

Hi! Thank you so much for such a great review! We're so happy to hear that the MIKUTA pieces can always be present in every event! Please never hesitate to reach out to us if you have any questions. Have a fantastic day!

Rated 5 out of 5 stars

LOVE my dress!!!

Absolutely LOVE my dress that I ordered from Mikuta. The dress is well made, the packaging was wrapped beautifully and received a beautiful card too. I also bought a t shirt and want to purchase leggings yet….their clothes are beautiful and worth the money. I live in Canada and didn’t have to wait long to receive my order.
Thank YOU! I don’t write reviews very often and I order a lot online. But Mikuta stood out for me.

June 19, 2024
Unprompted review
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Reply from MIKUTA

Hi! We're so happy to hear that you enjoyed your experience with us! Our team is always working to offer the best service and we truly hope to keep impressing you with our future collections. Please never hesitate to reach out to us if you need any assistance; we are happy to help! Have a wonderful day.

Rated 1 out of 5 stars

Terrible quality

Terrible quality, price to high.
Returned the goods but still money isn’t back on my account. No replay from the store after sending emails. Silent. Highly not recommend!!! Very bad customer experience

August 2, 2024
Unprompted review
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Reply from MIKUTA

Hi Beata! We're so sorry to hear that! Would you please contact our Customer Experience Team at hello@mikuta.com or through WhatsApp so we can help verify the case? We are always happy to help! Have an amazing day.

Rated 1 out of 5 stars

Search in TEMU

Search in TEMU, you can find there
Exactly same clothes as they selling in Mikuta just 10 times lower price!

July 24, 2024
Unprompted review
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Reply from MIKUTA

Hi! Thank you for your review. Unfortunately, we are aware that some brands have been using our images unauthorisedly. We are following through with the situation and we truly appreciate your feedback on this. We pride ourselves in working with high-quality manufacturers and we do not associate with these brands nor can we vouch for the quality of their products which are imitations/copies of our pieces. We wish you a great day!

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Rated 1 out of 5 stars

Cute models but bad quality and expensive

Cute models but very expensive and quality is not super. I bought a striped t-shirt and paid it 85 pounds and the collar was yellowish, also the sizing is very weird, I am an S but had to order an L for it to fit the way you see in the photos. I am not sure where the t-shirt was manufactured but it doesn't look very good quality despite what they say on their website.

June 24, 2024
Unprompted review
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Reply from MIKUTA

Hi! We're so sorry to hear that you were not happy with your experience with MIKUTA! In case of a defect or damage in the item, we always recommend our customers to reach out to our team at hello@mikuta.com. All the measurements for every size are available on the product page, to help make the best choice! You can learn everything about our production and heritage at https://mikuta.com/pages/behind-the-product. Have a wonderful day!

Rated 5 out of 5 stars

High quality clothing

High quality clothing, most of which made in Europe. The sweatshirts are thick cotton, the lyocell t-shirts and batwing dresses are so super soft and flattering fits, the cotton ribbed items are thick too as are the jumpsuits which are gorgeous (I have two now) ...it is not cheap, but actually totally fair on the quality and being Europe made...it is all in the detail too (buttons, labels, finger holes, the fade looks) (and free delivery by courier!).. and overall the items fit so well, when reading carefully the fit & measurements descriptions, I have had no problems in sizing from tops to the coated jeans (which I bought 2 pairs of as they are so super cool) - it is super helpful and looks and fits exactly as on the pictures. I get so many compliments (feeling like a rock chick at aged 48!). I have now made 3 orders and am waiting for a few items to be back in stock and will make my 4th one - I could not be happier...Delivery from Germany to Finland takes 2-3 working days which is the fastest ever and is free / cheap...I am surprised at the negative feedback (I have not yet washed all my items, nor have I had to return anything - but watch out for fake websites and clothes)

July 15, 2024
Unprompted review
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Reply from MIKUTA

Hi! Thank you so much for your kind review! We're so happy to hear that you like the MIKUTA items you have purchased so far. For more news on the next availability of an item, please do not hesitate to reach out to our Customer Experience Team! We'll be delighted to help. Have a fantastic day!

Rated 2 out of 5 stars

Do not subscribe to the newsletter!

I subscribed to the newsletter and in spite of my many attempts at unsubscribing on their website, I still receive their emails. This is outrageous.

July 14, 2024
Unprompted review
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Reply from MIKUTA

Hi! Thank you so much for your review! We're so sorry to hear that! At the bottom of the newsletter, you can locate the option to "Unsubscribe," which should prevent you from receiving more emails. If the issue persists, please do not hesitate to reach out to us at hello@mikuta.com. Have a great day!

Rated 1 out of 5 stars

Very Disappointed!

I purchased the relaxed pant in a Medium and they sent a XS. I tried to get exchange for the correct size but they never started the process for me. I did get an auto response saying they have received my email but then nothing after that. The pants are expensive. So I’m very disappointed because I do like the style of this brand and wanted to shop more but now I cannot trust that this would not happen again and I would be out of a lot of money. I’m angry this happened. This kind of stuff happens when you order cheap stuff from China.

June 3, 2024
Unprompted review
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Reply from MIKUTA

Hi! We're so sorry to hear that you did not enjoy your experience with MIKUTA! We apologize for the labeling error on the item! Kindly message our team at hello@mikuta.com so we can help verify the case and provide the best solution.
For more details on the quality of our production and heritage, please do not hesitate to visit https://mikuta.com/pages/behind-the-product. Have a great day!

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Rated 5 out of 5 stars

Excellent design and fabric ...

Excellent fabric and design of item I purchased, as well as a timely delivery. I will be ordering additional items from Mikuta. Thank you!

June 27, 2024
Unprompted review
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Reply from MIKUTA

Hi Laura! Thank you so much for your kind review! Hope you keep finding everything you love in our shop. Keep an eye on our website so you won't miss our future launches. Have a great day!

Rated 2 out of 5 stars

Slow refund - doesn’t respond

Doesn’t refund and doesn’t respond
Returned a package and after two weeks wondered when the refund would come. Have emailed 3 times to ask for a status but no response. Really untrustworthy/ bad impression and I worry if I will ever get my money back.
Refunded two short dresses and a t-shirt. I am tall (180) and everything felt a bit to short. (Note to Mikuta Order no 174505)
Update - I have now been refunded but still a bit stressful with no response.

June 26, 2024
Unprompted review
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Reply from MIKUTA

Hi Line! Thank you so much for reaching out! We're happy to hear that the refund has been processed and everything has been sorted out. Please never hesitate to reach out to us for every question or concern. Our team is always happy to help! Have a great day.

Rated 5 out of 5 stars

Love Mikuta!

Mikuta creates elegant, comfortable, well-made, stylish clothing. The gorgeous distressed finish to the dress I chose had a tiny spot as a result of the process. Mikuta acted quickly to replace it. I love my new dress which arrived in perfect condition. My girlfriend turned me on to Mikuta. We are big fans here in Rhode Island, USA!

June 26, 2024
Unprompted review
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Reply from MIKUTA

Hi Robin! So amazing to hear that! Hope you keep finding everything you love in our future collections! Looking forward to hearing your thoughts on future MIKUTA looks. Have an amazing day!

Rated 1 out of 5 stars

Horrible Communication

It’s very unfortunate that I cannot tell you about the quality of the clothing because I purchased $900 worth of clothes… Only to receive a notice from the shipping company that I needed to pay $90 so that they could move it through customs. Absolutely nothing was stated about that with the company And now they want to charge me a $20 restocking fee when I never even had an item in hand.

June 21, 2024
Unprompted review
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Reply from MIKUTA

Hi Paula! We're so sorry to hear that you did not enjoy your experience with MIKUTA. Please note that for orders outside of the EU, import duties may apply! This information is available on our website at https://mikuta.com/pages/shipping under TAXES & DUTIES, as well as on our Help Center at https://mikuta.com/pages/faq. Our team is always available to help with every question. Have a wonderful day!

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Rated 1 out of 5 stars

I purchased a few items from MIKUTA

I purchased a few items from MIKUTA. Two items I ordered were too big so I took them in for alterations. The alterations person could not fix them because of a button placement after having them for three weeks. I contacted MIKUTA about exchanging for a different size and they said no since it was over 30 days! Poor customer service in my opinion. Be ware if purchasing no exceptions on 30 day exchanges!

April 8, 2024
Unprompted review
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Reply from MIKUTA

Hi Janet! Thank you so much for your review. We're so sorry to hear that you did not enjoy your experience with MIKUTA. Our returns policy is available at https://mikuta.com/pages/returns-exchanges. When an item does not fit properly or presents a defect, we recommend promptly contacting our Customer Experience Service to verify the best solution! Have a great day!

Rated 5 out of 5 stars

MIKUTA DELIVERS QUALITY

Just received my first 2 Mikuta orders...Seriously pleased with not only the quality, but shipping from Germany to USA, I received my order in 5 days...beautifully pa CV led in box with awesome
presentation...and thank you note.The quality of my 7 items...perfect...made in PORTUGAL and Tunisia...such quality fabrics...
Just placed another order...and I am on waiting list for sizes of 4 New Arrivals that are already sold out in my size.
THANK YOU MIKUTA for not disappointing

June 20, 2024
Unprompted review
MIKUTA logo

Reply from MIKUTA

Hi! We're so happy to hear that! We're always working to offer the best service, from Logistics to the overall Customer Experience Service! Please contact us at hello@mikuta.com with all the items you are interested in and we will verify their next availability for you. Have an amazing day!

Rated 3 out of 5 stars

I'll be honest

I'll be honest, I'm very disappointed! Just received my order, black not black dress! It is such a low quality and such a high price of 110 euros! When I took it out of the box I was speechless at how bad it looked. I am disappointed! I was really looking forward to wearing this dress! I do not recommend this brand! I have to say,nowadays prices are high and quality is low! And owners have ZERO shame

June 19, 2024
Unprompted review
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Reply from MIKUTA

Hi! We're so sorry to hear that you're not happy with the quality of the dress! In the description of the items present on the product page, you can locate more details about the color and overall look of the piece! For instructions regarding the returns process, please visit https://mikuta.com/pages/returns-exchanges. Have an amazing day!

Rated 1 out of 5 stars

The black dress by Mikuta on Trust…do not buy it!

The black dress by Mikuta on Trust pilot. Wore it once, got a little bit of salad dressing on the front in two places, tried to wash it by hand first, stain did not wash away. Then I soaked for half a day, rubbed it and then placed in the washing machine. Still the stains remained. Wore it once now will have to bin and Mikuta has not done anything about it. Their response 'send it to the dry cleaners.' Unacceptable really. I am not going to spend ten pounds to dry clean a cotton fabric. One wear and now in the bin.

June 7, 2024
Unprompted review
MIKUTA logo

Reply from MIKUTA

Hi Anastasia! We're so sorry to hear that! Unfortunately, we cannot accept returns of items that have been worn and washed. Kindly take a look at https://mikuta.com/pages/how-we-care to learn every tip on how to care for your MIKUTA pieces. Have an amazing day!

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Rated 5 out of 5 stars

Love Mikuta

Love Mikuta. Have been ordering from them for over two years. Unfortunately their sizes run a little larger than I had expected but that hasn’t stopped me form being loyal to the brand. I’m just a tad smaller than the xs. Especially for the bottoms. The quality of their products are made to last and even when worn out they still look lovely and feel great. So far delivery has been prompt and accurate. I would hope they have more sales though. Lol. They’re quite an expensive brand. But most things are nowadays

June 4, 2024
Unprompted review
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Reply from MIKUTA

Hi! Thank you so much for your kind review! We're so happy to hear that you enjoy our collection. Please keep an eye on our website so you won't miss any special campaigns we might host in the future. We truly appreciate your loyalty! Have an amazing day.

Rated 3 out of 5 stars

Bad quality

I think this brand has very cool designs. I've ordered a knitted scarf. Delivery was ok, pretty fast. The quality of the scarf could be much more better. Its pretty heavy and had a funny smell, but it looked nice so I decided to keep it. To rid off the smell I decided to wash it and OMG, I didnt see that much paint going off from clothes! And it was cold water, handwash. I can imagine what will it do if I'd put it into machine with other items.
I dont know how are their other items and I dont even want to try:/

November 20, 2023
Unprompted review
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Reply from MIKUTA

Hi Irina! Thank you so much for your review. We're so sorry to hear that! Every fabric has a particular care instruction, which helps to keep the item looking amazing for the longest time. Please visit https://mikuta.com/pages/how-we-care for the best tips. Have a wonderful day.

Rated 5 out of 5 stars

Fantastic service.

Fantastic service.
I bought a dress - found a little hole in the fabric, contacted the company - and right a way they offer me a new dress.
The new dress is on it s way - I am very thankful :)
Quickly respons and good service.

May 24, 2024
Unprompted review
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Reply from MIKUTA

Hi! Thank you so much for your lovely review! Our team is always available to help with every question or concern. Hope you love the dress! We wish you a wonderful day.

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