I found Miles Auto insurance at a time when my perfect driving record/report was still not getting me better rates. I had no accidents, no claims and a qualified defensive drivers course. I've been wi... See more
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Review summary
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What people talk about most
Based on these reviews
I've been with Mile Auto for several years now. Fair, affordable pricing and excellent Customer Service have kept me here. I recently purchased an additional vehicle and Mr. Eddy M made the insurance... See more
Company replied
As an accident free, middle aged, very low mileage driver (300 miles/mo) and an insurance industry veteran, I was seeking a lower cost alternative to the dominant auto insurers that blitz media channe... See more
Company replied
Klyde was very professional and friendly. I was getting some errors while submitting monthly mileage. He assured me not to worry and he corrected the issue in less than 5 minutes. It is certainly... See more
Company replied
Company details
Written by the company
With pay-per-mile car insurance from Mile Auto, your insurance is costs are based on the miles you actually drive. That means low mileage drivers can save 60% or more. Drivers with lower mileage vehicles deserve to be charged fairly for their auto insurance instead of being overcharged by traditional insurers. With Mile Auto, the less you drive, the less you pay.
Drive Less? Save More with Mile Auto.
Written by the company
- Flexible pay-per-mile rates made for lower mileage drivers
- We're on a mission to make car insurance fair for people who don't drive as much.
Contact info
PO Box 725369, 31139, Atlanta, United States
- (888) 645-3001
- info@mileauto.com
- mileauto.com
4.1
Great
303 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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I did my quote on line then called customer care
I did my quote on line, but I had questions about my coverage needs. I called customer support and spoke with Max. He was able to answer all my questions and get me set up with a policy that will give me more coverage at half the price I was paying my current provider. Time will tell how this insurance is, but Max is an excellent customer service representative. Thanks Max!
April 28, 2025
Unprompted review
Reply from Mile Auto
Hi KP,
Thank you so much for sharing your experience! We're thrilled to hear that Max was able to answer all your questions and help you find the right coverage at a better value. Providing excellent service and helping our customers feel confident in their coverage choices is very important to us.
We truly appreciate you choosing Mile Auto and look forward to serving you. If you ever have any questions or need assistance in the future, don’t hesitate to reach out!
Thanks again for being part of the Mile Auto family!
— The Mile Auto Team
Non-existent customer service. Cancels insurance without warning or even letting you know.
My payment didn't go through for some reason and without any attempt to contact me or have a grace period or an email or anything they immediately canceled my insurance without telling me. There is no reliable way to get a hold of the company if there is any issues whatsoever.
April 23, 2025
Unprompted review
Reply from Mile Auto
Mr. Smith - Mile Auto has dozens of customer care staff members on duty M-F from 9am – 6pm in each US time zone. We do not cancel customers without notice, and in fact you were contacted via both email and snail mail. All customers who miss a payment are given a grace period by law after notice of cancellation for non-payment. We regret that you believe you had a bad experience with our pay-per-mile insurance. Tens of thousands of low-mileage customers appreciate our pay-per-mile insurance, customer care services and claims handling. We would be happy to discuss your particular situation if you would like to call us at 1-888-645-3001.
EVERY month they add some b.s
EVERY month they add some b.s. new charge. My base rate from February '25 to March '25 went from $29.00 to $50.00. Why? Scammers!! and I am dropping them this morning. I had no accidents or claims and yet I was also was given a new charge of $6.50! I ask what is this? the response: 'camera charge for your photo' LMAO.
April 13, 2025
Unprompted review
Reply from Mile Auto
Dear Tom, We appreciate your concerns, but as with all other sectors of the economy, the auto insurance industry has been forced to respond to inflation over the past several years. Auto parts and repair prices have gone up along with labor rates and the prices of replacement vehicles. As a result, insurers have had no choice but to increase prices. We understand that rate increases are unwelcome, but they are necessary in order for insurers to stand by their commitments to their customers. We are sorry to see you go, and wish you well as you seek new insurance coverage.
I called today & the First Lady I…
I called today & the First Lady I talked to was very rude & refused to let me speak with anyone else. I called back & Ilse was very kind patient caring & ALL the wonderful things that someone in customer service should be. She went above & beyond!! If I could she would be the only one I would like to deal with from now on. Thank you Ilse you are wonderful at your job
March 27, 2025
Unprompted review
Reply from Mile Auto
Hello Ashleigh, Thank you for sharing your feedback! We truly appreciate your kind words about Ilse and are happy to hear that she provided the excellent customer service we strive for. We’ll be sure to pass along your compliments to her. If you ever need assistance in the future, don’t hesitate to reach out, we’re here to help!
The CSR Ilse handled the entire…
The CSR Ilse handled the entire transaction in a most thorough, EFFICIENT, and professional manner. She was patient, polite, and kind!
March 26, 2025
Unprompted review
Reply from Mile Auto
Hi Jorge,
Thank you so much for sharing your kind words! We’re thrilled to hear that Ilse provided you with such a positive experience. We’re proud to have her on our team, and we’ll be sure to pass along your feedback to her.
We’re here to support you and ensure that your experience with us remains excellent. If you ever need anything in the future, don’t hesitate to reach out.
It’s a total joke
It’s a total joke! Received a quote. Tried buying it and gave them my drivers license and vin. Drivers license & Car are totally clean and they doubled my base price. Their explanation was well now it’s accurate! Run fast!!!!!
March 20, 2025
Unprompted review
Reply from Mile Auto
Hello Howard - Our goal is always to provide accurate and fair pricing based on the details provided. Once we obtain a driver's license and VIN, pursuant to regulatory filings we are required to run reports such as motor vehicle violations, credit and prior insurance coverage to develop a final rate. Those additional items control the final rates that are displayed. We're committed to offering transparent and competitive rates, and we encourage you to reach out if you have any further questions or concerns.
The customer service went so smoothly…
The customer service went so smoothly and she is very active in paying attention to my details not sign of madness often at when my name is difficult to pronounce she took it with me gently. I love the service in whole
March 11, 2025
Unprompted review
Reply from Mile Auto
Hello Harby, thank you so much for your kind words! We're thrilled to hear that you had such a smooth experience and that our team was able to pay attention to the details. We really appreciate your feedback, and we’ll continue working hard to provide excellent service. Your satisfaction means a lot to us!
great service
I had a quick and easy experience. Tammy J was incredibly kind and informative.
March 5, 2025
Unprompted review
Reply from Mile Auto
Thank you so much for your kind words! We're thrilled to hear that you had a quick and easy experience. Tammy J will be so happy to know she made a positive impact. We appreciate your feedback and look forward to serving you again soon!
Jose A
Jose A. Was super cool as a Representative . He assisted and handled my needs . Such great support I appreciate him.
February 27, 2025
Unprompted review
Reply from Mile Auto
Thank you for your kind words! We're thrilled to hear that Jose A. provided such great support and was able to assist with your needs. We’ll be sure to pass along your feedback to him. Your appreciation means a lot to us!
Heather
Heather , was in sales , but still took the time to help me with switching vehicles, she was super friendly and whatever she may have had going on with her life , she never let it come through her voice , she took the time to explain and give best suggestions for our situation, you could just see the smile and glow , thru her voice, because of her and other members of mile auto , is why we will be customers for a long time.. sincerely Pastor Carl and Brenda Tickle..
February 21, 2025
Unprompted review
Reply from Mile Auto
Thank you so much, Pastor Carl and Brenda, for sharing such a thoughtful review! We're so glad to hear that Heather went above and beyond to assist you with switching vehicles, and that her positive attitude made such a lasting impression. We truly appreciate your kind words and are thrilled to have earned your trust. We look forward to serving you for many years to come! Best wishes to you both!
Refuse to even consider claim
It's now been 8 months since I submitted my claim and still they haven't even considered it. They keep asking for materials they've been sent 10 times already. Delay delay delay. They are breaking the law and clearly just hoping I give up. Avoid at all costs.
February 6, 2025
Unprompted review
Reply from Mile Auto
Hi Josh – We appreciate your concern, and make every effort to efficiently and fairly handle all claims. We would like to review your claim but cannot find information under your name in our system. Please reach out with your details to customer.success@mileauto.com so that we may escalate this matter. Thank you.
The most transparent auto insurance company!
If there is something called transparency and if a business should be ethical, and your need is an auto insurance policy where your car runs limited number of miles per month, then look nowhere else for your perfect auto insurance policy and the best customer care service that never leaves you unsatisfied, it must be Miles Auto..... No second thoughts about it.
February 6, 2025
Unprompted review
Reply from Mile Auto
Hi David, thank you so much for your amazing review! We’re thrilled to hear that our transparency and customer care have made such a positive impact on your experience. At Mile Auto, we strive to offer the best solutions and service for our customers, and it’s great to know that we’ve earned your trust. We truly appreciate your feedback and look forward to continuing to serve you!
Currently Closed at 11:35am business hours
I would give them a 0 if it was available. Can’t get them on the phone to correct an issue on my policy!! They haven’t reported to the DMV that I even have insurance. I have sent them several emails.But, only receive the same information over and over again…. To send an email to customer care… That doesn’t care.. Stay away from unless you are looking for high fines! Want to get pulled over because they hadn’t put it in the system that you are insured… I will be turning this issue over to someone that can investigate my situation to see if maybe I can get a response…
February 3, 2025
Unprompted review
Reply from Mile Auto
Hi SDLT – Thank you for bringing this to our attention. We subscribe to an automated system used by most leading insurers to report coverage to regulators in each state. In addition to our regulator reporting system, we recommend that our customers always carry a copy of their proof of insurance in their vehicle. And, not being able to reach anyone in our US-based Customer Care team is likewise a mystery. You may always call us and text us at 1-888-654-3001. Our customer care lines are open between the hours of 9am & 6pm nationwide. If you would please reach out to customer.success@mileauto.com with your policy details, we will research this and get it taken care of promptly. Thank you.
Heather was amazing
Heather was amazing! She helped me right away. I had to call twice. She answered all my questions!
January 23, 2025
Unprompted review
Reply from Mile Auto
Hi Toyya, thank you for sharing your experience! We're so glad to hear that Heather was able to assist you promptly and answer all your questions. We’ll be sure to pass along your kind words to her. We truly appreciate your feedback and are here if you need anything else!
Max was the person who handled my quote…
Max was the person who handled my quote he was excellent,very knowledgeable,easy to talk to.all around nice guy,with all the right answers if everyone else who works there is as good as max you have a great team working for you.thank you max James Childers
January 17, 2025
Unprompted review
Reply from Mile Auto
Hi James, thank you so much for your kind words, James! We're thrilled to hear that Max provided such excellent service and was able to answer all your questions. We'll be sure to pass along your compliments to him. We’re proud to have such a great team, and we truly appreciate your feedback!
The gentleman that assisted me Jose was…
The gentleman that assisted me Jose was polite professional and diligent .
January 16, 2025
Unprompted review
Reply from Mile Auto
Hi Jennifer, thank you for sharing your experience! We’re so glad to hear that Jose provided you with polite, professional, and diligent service. We’ll be sure to pass along your kind words to him. We truly appreciate your feedback and are here if you need anything else!
I forgot to cancel my insurance on a…
I forgot to cancel my insurance on a truck I sold on 12/13/24 so I called customer service and explained my situation to her she explained to me that with a copy of bill of sale was all I needed to cancel truck. Thought occured to me to ask about substituting another vehicle and she explained to me that was better way than canceling policy on F150 and then starting from new with the Focus I was going to have insured. Worked out great. Thank you for your help.
January 6, 2025
Unprompted review
Reply from Mile Auto
Hi Charles, thank you for sharing your experience! We’re so glad to hear that our customer service team was able to assist you efficiently and help find the best solution for your situation. We appreciate you taking the time to provide feedback and are happy everything worked out for you. If you need any further assistance, don’t hesitate to reach out!
One star is too high for this scam of a…
One star is too high for this scam of a company. I was in an accident with one of their insureds. I filed a claim with Mr Kevin Weir (not sure about the spelling) Anyway, he told me an adjuster would be contacting me. That did not happen. He then called me back to have me upload photos of my car, a link that did not work. That was approximately 2weeks ago. I cannot get this guy to answer my calls. The phone message states that the office is closed for the holiday but the holiday has passed. I'm sure at this point there is no adjuster, there is no claim department. This is criminal and unfortunate for hard working people who simply want what they are entitled to.
December 10, 2024
Unprompted review
Reply from Mile Auto
Hi Mark – thank you for bringing this to our attention. Mile Auto’s internal claims department makes every effort to fairly and efficiently handle all our claims. We would like to research this matter and rectify any problems that may have impacted your claim. If you would, please reach out to customer.success@mileauto.com with your claims information, we will have a member of our team review it and get back to you promptly. Thank you.
CLAIMS SERVICE IS NONEXISTENT
CLAIMS SERVICE IS NONEXISTENT
Saw a much cheaper quote vs my current well known trusted carrier. But checked out the reviews about claim service. So I decided to call them and see how my experience would be. Got put on hold twice. No one ever answer and phone call was disconnected.
Also noticed no response to any of the 1 star reviews on here. Obvious that they do not care and will not be in business long.
WOW
Dodged a bullet.
NO THANKS!!
M - MAKING
I - INNOVATIVE
L - LIES
E - EVADING
A - ALL
U - UNNECESSARY
T - TRUTHS
O - & OBLIGATIONS
?
November 16, 2024
Unprompted review
Reply from Mile Auto
Hi Samuel – Mile Auto’s internal claims department works hard to ensure all claims are handled fairly and efficiently. Likewise, our customer care team is available M-F from 9am – 6pm nationwide. They may be contacted by voice call and/or text at 1-888-645-3001. It is unfortunate that your inquiries were not handled as you or we would expect. Mile Auto has tens of thousands of satisfied customers who appreciate having auto insurance that charges low-mileage customers fairly. If you are a low-mileage driver, we hope you will check us out by getting a quote at https://mileauto.com.
The lovely lady who helped me tonight…
The lovely lady who helped me tonight was wonderful and very considerate as well. My photo wasn’t going through properly so she handled it for me. Then sent me what I needed!
October 29, 2024
Unprompted review
Reply from Mile Auto
Hi Sonya, thank you for your kind words! We’re so glad to hear that the lady who assisted you was helpful and considerate. We’re thrilled she was able to resolve the issue with your photo and get you what you needed. Your feedback means a lot to us, and we’re always here to help!
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