I found Miles Auto insurance at a time when my perfect driving record/report was still not getting me better rates. I had no accidents, no claims and a qualified defensive drivers course. I've been wi... See more
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Review summary
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What people talk about most
Based on these reviews
I've been with Mile Auto for several years now. Fair, affordable pricing and excellent Customer Service have kept me here. I recently purchased an additional vehicle and Mr. Eddy M made the insurance... See more
Company replied
As an accident free, middle aged, very low mileage driver (300 miles/mo) and an insurance industry veteran, I was seeking a lower cost alternative to the dominant auto insurers that blitz media channe... See more
Company replied
Klyde was very professional and friendly. I was getting some errors while submitting monthly mileage. He assured me not to worry and he corrected the issue in less than 5 minutes. It is certainly... See more
Company replied
Company details
Written by the company
With pay-per-mile car insurance from Mile Auto, your insurance is costs are based on the miles you actually drive. That means low mileage drivers can save 60% or more. Drivers with lower mileage vehicles deserve to be charged fairly for their auto insurance instead of being overcharged by traditional insurers. With Mile Auto, the less you drive, the less you pay.
Drive Less? Save More with Mile Auto.
Written by the company
- Flexible pay-per-mile rates made for lower mileage drivers
- We're on a mission to make car insurance fair for people who don't drive as much.
Contact info
PO Box 725369, 31139, Atlanta, United States
- (888) 645-3001
- info@mileauto.com
- mileauto.com
4.1
Great
302 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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I had the most pleasant experience with…
I had the pleasure of working with Kimberly at Mile Auto Insurance, and I can honestly say she exceeded my expectations. From the very beginning, Kimberly was professional, patient, and extremely knowledgeable about the auto insurance process. She took the time to explain everything clearly, making sure I understood my options and felt confident about my coverage.
What really stood out to me was Kimberly’s attentiveness and genuine care. She listened carefully to my needs, found the best policy for my situation, and made the whole process quick and stress-free. She went above and beyond to answer all of my questions, and I never felt rushed or pressured.
It’s rare these days to find someone who not only does their job well but also treats you with such kindness and respect. Kimberly is truly an asset to Mile Auto Insurance, and because of her, I feel secure knowing I’m in good hands.
If you’re looking for outstanding customer service and someone who will really go the extra mile for you, I highly recommend asking for Kimberly!
September 1, 2025
Unprompted review
Reply from Mile Auto
Hi Linda,
We’re so glad to hear you had such a positive experience with Kimberly! 🌟 Your kind words mean a lot, and we’ll be sure to share them with her. Thank you for choosing Mile Auto! We’re happy to have you with us.
– Mile Auto Customer Success
Ms. IIse
Ms. IIse was so helpful and knowledgeable about my policy and answering questions. I really liked Ms. IIse attitude and energy. Great customer service.
August 29, 2025
Unprompted review
Reply from Mile Auto
Hi Winsel,
Thank you for sharing your kind words! We’re thrilled to hear that Ilse was able to provide the support you needed. We’ll be sure to pass along your appreciation to her. We agree, her attitude and energy is amazing! We’re grateful to have you as part of the Mile Auto family!
– Mile Auto Customer Success
Modern cost effective solution for low mileage driver
As an accident free, middle aged, very low mileage driver (300 miles/mo) and an insurance industry veteran, I was seeking a lower cost alternative to the dominant auto insurers that blitz media channels encouraging you to bundle (I’ll pass State Farm). Mile Auto provides a cost effective, easy to use offering (you pay for the miles you drive)….keep up the good work.
August 27, 2025
Unprompted review
Reply from Mile Auto
Hi Brian,
Thank you for sharing your experience with us! We’re so glad to hear that our pay-per-mile model is providing the cost-effective solution you were looking for. As someone with deep industry knowledge, your feedback means a lot to us. We’re committed to making car insurance simpler and more affordable for low-mileage drivers, and it’s great to know we’re hitting the mark.
We appreciate you being part of the Mile Auto community and look forward to continuing to serve you.
With gratitude,
Mile Auto Customer Success
Gouging
1. Hidden Fees. I am charged $3 a month for " installment fee" you cant purchase a 6-12 policy and pay in full, they have to get a monthly mileage to determine your monthly amount. Why should I pay for something THEY don't have available, that's fraud. Another $7 a month for "policy administration fee". Then another $5 a month for " mileage capture fee, they are supposed to contact me every 1st of the month to get my mileage , if you don't respond they charge you a astronomical amount, the last 6 months on the 2nd of each I have had to contact them and request they send me their request because they failed to do so. They do that so you will fail to send mileage and they can charge whatever they want. 2. My policy just renewed and without any explanation, even after contacting them , I have a $33 rate increase. No tickets, no claims, and my credit has improved, haven't moved live in a town of 6,000 people zero crime zero car accidents, just raising it because.
August 12, 2025
Unprompted review
Reply from Mile Auto
Hi Scott, thank you for your feedback on Trustpilot. Mile Auto takes great efforts to be transparent in our billing practices. That’s why our fees are detailed in our monthly statements. We pay our payment processor a convenience fee and thus charge such fees to our customers. We do not commit fraud against our customers. Large traditional insurance companies hide their fees in their premiums so customers cannot see them.
Yes, you are correct that Mile Auto does not have the ability to charge in full up-front for a 6-month policy (we don’t have 12-month policies) because we charge for the miles actually driven each month. Our system automatically generates reminders via text and email for each customer at approximately 5 days, 3 days and 1 day before the end of a policy month to submit an odometer image so that their monthly bill can be calculated. When the odometer image is not submitted, we default to 40 miles per day until we receive the odometer reading at which time we adjust the charge accordingly. If you were not receiving those automated reminders, that is a problem and our technology team needs to know about it.
Rates for all insurance companies can change at the beginning of each term. Our rates are filed with each state’s insurance regulators, and once filed, we are required by law to charge those rates. Rates for most insurers have been rising over the past few years as inflation has increased the costs of repair parts and labor.
If you have any further questions, please feel free to reach out to: customersuccess@mileauto.com.
- Mile Auto Customer Success
Thank you Heather K!
I just wanted to take a moment to highlight the exceptional service I received from Heather K. at Mile Auto. From the moment we connected, Heather was incredibly kind, patient, and thorough. She allowed me to ask all the questions I had without rushing me, and when something was outside her scope, she immediately connected me with the right person to help. True to her word, she followed up with an email right away, which I really appreciated.
In the short time I spoke with her, Heather left a lasting impression on me with her professionalism and genuine willingness to help. Thank you, Mile Auto, for having such amazing staff—especially Heather K.!
Manny Davila - Summit Insurance Group
August 8, 2025
Unprompted review
Reply from Mile Auto
Hi Manny,
Thank you for taking the time to share such kind words about your experience with Heather K. We’re so glad to hear she provided the kind, patient, and thorough service you needed, and that her follow-up made the process smooth. We agree, Heather is a wonderful part of our team, and we’ll be sure to pass along your appreciation to her.
Thank you for choosing Mile Auto and for recognizing the people who make it special.
Mile Auto Customer Success
Exceptional Level of Professionalism & Care
From my initial inquiry with Ivonne her professionalism, patience and kind demeanor immediately resolved the nervousness and skepticism that I was feeling due to a negative experiences with my previous insurance company. Ivonne was efficient and immediately followed up in writing as she indicated she would. Based on the clearly defined terms and the exceptional care received I decided to move forward. Upon calling to initiate the policy I was assisted by Griffin who offered the same extraordinary care and patience while I made sure I understood the terms. He simplified where I needed clarification and was incredibly generous with his time and explanation. It’s rare to receive such incredible service and to have received such remarkable care on two occasions speaks volumes of the quality of the individuals associated with Mile Auto. Seldom does it make my day to interact with “customer service” but this truly was a new level of care and it truly made a wonderful impression and I cannot commend Ivonne & Griffin enough for their efficiency, patience and pleasant demeanor.
August 7, 2025
Unprompted review
Reply from Mile Auto
Hi DD,
Thank you for taking the time to share such kind words about your experience with Ivonne and Griffin. We’re thrilled to know their professionalism, patience, and clear communication helped you feel confident and cared for. Delivering that level of service is exactly what we strive for, and your feedback means the world to us.
Welcome to Mile Auto - we’re honored to have you with us!
– Mile Auto Customer Success
If there ever was a scam company
If there ever was a scam company, this is it! I drive very little (retired and use delivery). NO ACCIDENTS or tickets my entire life. They started my insurance premiums at $20 a month. Within a few months, I just got a bill for $75 for 1 month!!! Should not be a business!
August 6, 2025
Unprompted review
Reply from Mile Auto
Hello Charlene - thank you for your feedback on Trustpilot. We can assure you that Mile Auto is not a "scam" as evidenced by the tens of thousands of our low mileage customers who appreciate our pay-per-mile pricing. We have reviewed your account, and your premiums were as follows:
Term #1: $29.20 before fees and per-mile mileage charges;
Term #2: $44.75, also before fees and per-mile mileage charges, following our state-wide rate increase in Florida; and
Term #3: $44.23, before fees and per-mile mileage charges.
Your rate was never $20 per month. The $74.33 you were charged at the beginning of Term #3 included a one-time $25 policy fee for the entire term.
We regret that you found your experience with Mile Auto to be unsatisfactory. We are thankful that many low mileage drivers find our pay-per-mile billing to be ideal for their auto insurance needs.
Sincerely,
Mile Auto Customer Success
“F” grade for customer service
I’ve tried for 9 days to get an actual person on the phone that can help me cancel my plan and remove my form of payment.
The one time I was close to resolving this was when the customer service rep assured me the instructions I’d be receiving would solve my problem and he put me on hold and within 3-5 seconds, the call was disconnected.
July 28, 2025
Unprompted review
Reply from Mile Auto
Hi Jaxxon - thank you for your feedback on Trustpilot. Mile Auto's customer care teams are available on the phones M-F from 9am to 6pm in each US time zone. We closely monitor hold-times and disconnects to make sure our customers are well taken care of. Your experience is puzzling, and we regret the challenges you may have experienced. In order to ensure that you've received the assistance needed, please reach out to this email (customersuccess@mileauto.com) with your contact information, and we will have someone contact you promptly. Thank you. -Mile Auto Customer Success Team
Know nothing about Mercedes GLK vehicles
EGR replacement is never an issue for GLK vehicles yet Miles folks believe that it might need replacement and the job could cost up to $9000
Mercedes in Nanaimo disagrees and they saved us a ton of money. Repair cost us $800 by Mercedes Nanaimo where we will always take our vehicle....
July 16, 2025
Unprompted review
Reply from Mile Auto
Hello Hugh,
Thanks for your feedback on TrustPilot. We are pleased that Mercedes Nanaimo was able to get your GLK back into shape without the need to replace the EGR. EGR replacement is costly, so we are glad to know it was fine.
Our claims team members work with hundreds of years/makes/models of vehicles, and certainly do not know a Mercedes GLK like a Mercedes Benz certified repair shop, so we are glad you got your vehicle to the Mercedes experts. We have shared your feedback with our claims team, so they now know a bit more about EGRs on GLKs. Thanks for sharing the info.
Best regards,
Mile Auto Customer Success
PLEASE read all of the negative reviews…
PLEASE read all of the negative reviews before your purchase - I wish I had!!
I work from home, so this insurance at first seemed to make a lot of sense. Like most insurance companies, they charge you a policy fee/set up fee. Once your first 6 month policy completes and you renew for another 6 month period, you should NOT be charged this again - they already have you set up in their system, they should not be recharging you this every time.
Once I saw they were deceptively charging me, I cancelled my 2nd 6 month policy after 4 days of coverage. Of the $139.95 charge on month 1 of 6, and only having coverage for 4 days, they returned $54.47 or 39% for FOUR DAYS OF COVERAGE.
When you see their very nicely worded response and how their fees are layered a certain way, bottom line there is no way I should have only gotten 39% of my money back for 4 stinking days of coverage.
You have been warned...
July 4, 2025
Unprompted review
Reply from Mile Auto
Dear Damon,
thank you for your feedback posted on Trustpilot. We have reviewed your renewal and want to correct your understanding of the charges associated with your policy renewal.
First, $38.82 was owed for mileage your vehicle was driven during the prior term for which you had not yet been billed. Since you were with us for a full 6-month term, you will recall that Mile Auto charges a base monthly rate each month that does not change during the term, plus – in your specific case – 4.6 cents per mile. In the last month of your prior term, you drove 844 miles, which totals the $38.82 owed for the last month in your prior term.
With regard to the balance, just as we did for your initial 6-month term, you were charged an upfront $25 policy fee which is collected at the beginning of each term regardless of whether you continue for the full term or terminate the policy early. The balance of the fees are for our mileage capture and validation technologies, payment processing fees and an anti-theft fee required by the State of Texas. As a result, the refund you received is actually 87% of the base premium paid and mileage charges.
We hope this helps explain your particular situation. Mile Auto makes every effort to clearly share premium details and fees in each monthly statement, and we understand that charges for mileage in the prior term plus payments for the new term can create confusion.
Best regards,
Mile Auto Customer Success
GET MILEAUTO OFF THE LIST
GET MILEAUTO OFF THE LIST. THEY DON'T OFFER INSURANCE IN CA THERE A FRAUD! YOU GUY'S NEED TO DO YOUR RESEARCH
June 12, 2025
Unprompted review
Reply from Mile Auto
You're correct that Mile Auto does not currently offer insurance in California. However, that decision does not make us a fraud. The insurance industry is one of the most heavily regulated industries in the country, and we adhere to all state and federal regulations.
We are proud to serve tens of thousands of customers across the states where we are licensed, and we take great care in providing transparent, customer-focused service.
We appreciate your concern and are always happy to clarify how and where our services are available.
– Mile Auto Customer Success Team
I HAVE NO WORDS!!!!!!
My car was in the shop for 3 months. I told mile auto that I did not have access to my mileage fir this reason. They told me that I have to pay the 40 miles per day charge for not sending my odometer reading and when I get my car back I will be credited for the mileage I did not use. 3 months of paying over $300 a month for mileage and when I get my car back and give them my odometer reading, they told me because my policy renewed while my car was being repaired They cannot go to the old policy and give me my credit that I deserve. So instead of 3 months credit, I am only getting 1 month credit. When I asked for a breakdown They keep telling me the accounting dept will send it and I have been waiting all week. They can't even give me a breakdown of the credit. When I call they hang up. I don't know what to do at this point. They stole my money...
May 20, 2025
Unprompted review
Reply from Mile Auto
Hi Erica - thank you for sharing your feedback. Our team has looked into this issue and has generated an additional electronic refund (beyond what was previously refunded) for the mileage credit you should have received while your car was in the shop. When a car is unavailable for a mileage reading, our team is instructed to work with customers to make appropriate accommodations pending the availability of the next mileage reading. In your case, this did not happen, and we apologize. Our team is being re-trained on this based on your feedback. If you need anything further, please reach out to: customer.success@mileauto.com. Thank you.
- Mile Auto Customer Success
There is no 0 starts that is the rate…
There is no 0 starts that is the rate they should have. very bad company. They miss calculate the mileage, problems with the odometer capture app (even they charfe you for that), charges me wrong amount, a total disaster. They cancel my policy saying they are not doing business in CA anymore. Thank you for that, now I'm payng $80/month for my 2 cars (AAA insurance) and I have no concerns avbout miles and dealing with such horrible company
May 5, 2025
Unprompted review
Reply from Mile Auto
Hi Jose,
Thanks for your feedback. When policies are up for renewal as was the case with your policy, when the renewal invoice is not paid, there is an immediate cancellation. We are pleased you were able to promptly find new insurance. Also, as you correctly mentioned, Mile Auto is no longer writing policies in California. Thank you.
-Mile Auto Customer Success
This company is the absolute worst
This company is the absolute worst. They do not want to pay for the car even though we have full coverage insurance. Beware. Jeanie is so rude and ugly. Literally yells at you even though we’re her customers. We hired you and paid for this insurance. So unprofessional
March 25, 2025
Unprompted review
Reply from Mile Auto
Hi Ellie – We regret that you feel as though you’ve had a bad experience with Mile Auto. We make every effort fairly handle each claim submitted to us. We would like to get additional information to access your file to research it. If you would send your policy number or other identifying information to customer.success@mileauto.com and reference your Trustpilot review, we would greatly appreciate it. We will also pull up any call recordings that might be available to understand your concerns about how you were treated on a call. Our claims team is staffed by highly-trained individuals who are both professional and compassionate. If that’s not the case, it will be dealt with appropriately. Thank you for your feedback.
-Mile Auto Customer Success
DO NOT DO BUSINESS WITH THIS COMPANY!
This company will cheat you out of every penny they can steal from you! Do not do Business with these thiefs!
May 15, 2025
Unprompted review
Reply from Mile Auto
Hi Tim,
Thank you for your feedback. We can assure you that Mile Auto does not steal from customers. The insurance industry is highly regulated, and we would not be in business if we treated our customers inappropriately. There are tens of thousands of customers who trust us with their auto insurance. Please note: we cannot find a policy under the name you provided in your review, but would like to research your concerns. If you would send your policy number to customer.success@mileauto.com, we would very much like to understand and resolve any issues that might exist.
Thank you,
- Mile Auto Customer Success
No refund no response
Canceled my policy because they would never send me proof of insurance. They were supposed to give me a refund. After waiting a week finally called and was told it could take up to 30 days but they could issue a refund that day. Been 5 days.....still waiting.
May 5, 2025
Unprompted review
Reply from Mile Auto
Hi Cindy – Thank you for your feedback. Proof of Insurance for Mile Auto policies is available 24/7 via our website at https://mileauto.com, under the “MyPolicy” tab, “Send Documents.” Would you please submit your policy number (using this email address: customer.success@mileauto.com) so that we may check on your refund? We cannot find an account listed under the name you provided in your review. Thank you.
-Mile Auto Customer Success
I haven't received a odometer reading…
I haven't received a odometer reading request text for April or May. I do not want to lose my policy for non- payment.
I love this company so far. Great pricing for full coverage. Please contact me by text soon.
May 12, 2025
Unprompted review
Reply from Mile Auto
Hi Salina - Tammy in our Customer Care department will be reaching out to you to take care of this. Thanks for being a Mile Auto customer!
I just renewed with this company
I just renewed with this company. My payments are much lower than the last horrible company ROOTS(don't use them, they stole money from my account after I canceled) so far I've had no issues. The man I just spoke to was very helpful. I'm paying 1/3rd what I was paying with roots for the same exact coverage. If I continue to have the experience I've had so far ill be a customer for life and will give 5 starts. 6 mths in,so far so good. No claims, knock on wood, but great prices and I've had great customer service. After the experience I had with roots who after 1 yr raised my already outrageous rates 100 dollars, then 3 mths after I canceled went into my account and took out 400 dollars still refusing to give it back, I'm weary. I always kept the same insurance company for 30 years before. Now it seems you have to look for a new company every 6 mths. I'm hoping everything continues going well. I read some reviews, I haven't had any of those issues. I call and those I've spoken to have been very helpful. So🤞hopefully I can say I found my new insurance company, and stay with them.
May 7, 2025
Unprompted review
Reply from Mile Auto
Hi Shannon, Thank you so much for taking the time to share your experience. We’re truly glad to hear that things have been going smoothly and that you’re seeing meaningful savings with Mile Auto. It's encouraging to know our team has helped restore some peace of mind.
We also appreciate your kind words about our customer service team. We’ll be sure to pass the feedback along. Please know we’re here to support you every step of the way, and we’re committed to earning that 5-star experience long-term!
Thanks again for choosing Mile Auto! We’re grateful to have you with us.
- The Mile Auto Team
Did you shutdown and forget to tell people??
How is it that you can answer people on this review site but you can’t answer your actual phones? I have been calling the main line all week during business hours and have only received a recording that you are not open. I have emailed 3 times over the last month and received no response. And now the first of the month has come and gone and I have received no odometer text messages to determine this month’s payment. IS THIS COMPANY OUT OF BUSINESS AND THEY FORGOT TO INFORM THEIR CLIENTS?
May 2, 2025
Unprompted review
Reply from Mile Auto
Hi Cassandra – I am glad our customer care team was able to connect with you to get to the bottom of this mystery. Frankly, your TrustPilot posting helped us discover an issue with our phone system which prevented a telephone with a West Coast area code from reaching our East Coast call center during our morning operating hours. Strange, but now fixed. Thank you for that!
We appreciate you being a Mile Auto member, and hope you will feel free to reach out in the event you need anything further.
I did my quote on line then called customer care
I did my quote on line, but I had questions about my coverage needs. I called customer support and spoke with Max. He was able to answer all my questions and get me set up with a policy that will give me more coverage at half the price I was paying my current provider. Time will tell how this insurance is, but Max is an excellent customer service representative. Thanks Max!
April 28, 2025
Unprompted review
Reply from Mile Auto
Hi KP,
Thank you so much for sharing your experience! We're thrilled to hear that Max was able to answer all your questions and help you find the right coverage at a better value. Providing excellent service and helping our customers feel confident in their coverage choices is very important to us.
We truly appreciate you choosing Mile Auto and look forward to serving you. If you ever have any questions or need assistance in the future, don’t hesitate to reach out!
Thanks again for being part of the Mile Auto family!
— The Mile Auto Team
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