I am extremely pleased with the prompt and helpful attention we have been given by Miles and Barr in both letting and in sales. We have been with the same agent for over 20 years and Charlotte Dyer... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We were impressed with Melissa Scarsbrook's assistance from the start of the sales progression service at M&B. She made first contact and provided regular updates without the need to chase her... See more
Company replied
Gracie Maye was very efficient & effective in solving a plumbing issue. After a week of going backwards & forwards (a severely blocked kitchen sink) Gracie sorted it within 1hr. She contacted a Draina... See more
Renting with Miles & Barr was great, easily one of the best agencies we’ve rented from before. Madison was quick to respond to any issues we had over our two year tenancy and quickly found the solutio... See more
Company replied
Company details
About Miles & Barr
Written by the company
Miles & Barr independent estate agents were established in January 1999 and have 14 offices spread over East Kent, dealing with property selling, buying, renting, mortgage advice, property management and relocation services.
Contact info
United Kingdom
- milesandbarr.co.uk
4.8
Excellent
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Great experience
Louise and the whole team made the experience of a first time buyer as hassle free as possible, any and all questions were answered in a timely and professional way and each step explained and and I was fully informed at all stages
May 27, 2026
Unprompted review
Reply from Miles & Barr
Thank you, Emily, for sharing your wonderful experience with us. We're delighted to hear that Louise, your sales progressor, and our team made your journey as a first-time buyer so smooth and professional. If you have any further questions or need assistance, please feel free to reach out to us.
Miles and Barr (Deal) made my selling…
Miles and Barr (Deal) made my selling and buying a stress free experience. Everything went smoothly from start to finish with the invaluable help of Emily Strickler. From the day she introduced herself to the day of completion, Emily kept me informed of everything that was going on with regular phone calls. She answered any questions that I didn't understand. Thank you, also, to Luke that showed me around other properties and accompanied me to my final house on a couple of occasions.
Thankyou Miles and Barr. Highly recommended.
May 20, 2026
Unprompted review
Reply from Miles & Barr
Thank you for sharing your wonderful experience, Debra. We're thrilled to hear that Emily, your sales progressor, provided you with invaluable support and kept you informed throughout the process. It's great to know that our local expertise and professionalism made your buying and selling journey stress-free. We appreciate your recommendation and look forward to assisting you again in the future.
Excellent Progression Service
The after sales service with Louise has been brilliant.
Excellent communication by email and phone. Very quick to respond to any emails we sent her which helped lower the stress levels!
She has helped follow up outstanding queries and kept the process moving smoothly for all parties.
May 27, 2026
Unprompted review
Reply from Miles & Barr
Thank you for your kind words, Gary. We're thrilled to hear that Louise, your sales progressor, provided you with excellent support and communication. If you need anything further, please don't hesitate to reach out to us.
Thank you for your helpful assistance…
Thank you for your helpful assistance in the successful purchase of our property.
All dealings were dealt with in a courteous and professional manner .
As a result the whole process progressed smoothly.
We would not hesitate to use your services again.
Many thanks.
May 26, 2026
Unprompted review
Reply from Miles & Barr
Thank you for your kind words. We are thrilled to hear that our professional support made your property purchase smooth and efficient and we appreciate your trust in us. We look forward to assisting you again in the future
Highly commendable service
They made the whole process from viewing to completion seamless and we were carried along each step of the process.
Louise was very approachable and quick with responding to enquiries.
May 22, 2026
Unprompted review
Reply from Miles & Barr
Thank you for sharing your wonderful experience, Bisilola. We are thrilled to hear that the entire process was seamless and that our support was efficient. Our team strives to provide professional and approachable service, and it's great to know that Louise met your needs. We appreciate your feedback and look forward to assisting you again in the future
Great service. Smooth process
Great service. Kept us informed all along. Always there to answer questions. Made the sale of house very smooth and staff were very helpful at the Margate branch.
May 22, 2026
Unprompted review
Reply from Miles & Barr
Thank you for your wonderful feedback, Shas. We're delighted to hear that our team provided you with excellent support and kept you informed throughout the process. Our goal is to ensure a smooth experience, and it's great to know we achieved that for you. If you need anything else, please don't hesitate to reach out to us
Emily was extremely pro-active in her…
Emily was extremely pro-active in her communication and we felt fully informed during the whole process.
May 21, 2026
Unprompted review
Reply from Miles & Barr
Thank you for your wonderful feedback, Roy. We're delighted to hear that Emily's proactive communication kept you fully informed throughout the process.
Miles and Barr have been great for me…
Miles and Barr have been great for me as a f1st time buy. All staff throughout the process have been there and very helpful I had Becky helping me through the process after buying And she has been great checking in with regular emails. Making sure everything was running smoothly
May 21, 2026
Unprompted review
Reply from Miles & Barr
Thank you for sharing your wonderful experience, Jake. We're thrilled to hear that our team provided you with great support throughout your first-time buying journey. It's fantastic to know that Becky kept in touch and ensured everything ran smoothly.
Excellent communication was key!
Working with Miles and Barr has been a pleasure, right from the start. We met Scott who was clear and upfront about everything. The team supported veiwings throught and always kept us informed. Debbie Thwaites continued the excellent support in a professional manner and keeping us informed throughout. Without Debbie driving through essential communication with the buyers solicitors and our own. Without this communication to all parties, being key to keeping things on track, we would have been lost. Thank you to the team and especially Debbie.
May 20, 2026
Unprompted review
Reply from Miles & Barr
Thank you for sharing your fantastic experience, Brian. We are thrilled to hear that our team provided clear communication and professional support from the very beginning. It's wonderful to know that Debbie's dedication to maintaining essential communication was crucial in keeping everything on track. We truly appreciate your kind words and look forward to assisting you again in the future
Louise Daly has been amazing with…
Louise Daly has been amazing with supporting me along the selling process. I would recommend Miles and Barr to other people as a result of the support I have received form Louise.
May 19, 2026
Unprompted review
Reply from Miles & Barr
Thank you, Alex, for your kind words about the support you received. We're thrilled to hear that Louise provided amazing assistance during your selling process. Our team is dedicated to delivering a seamless experience with professionalism and local expertise. We appreciate your recommendation and look forward to helping others
Outstanding estate agent
Outstanding estate agent excellent customer service and care the members of staff give regular updates of the sale and assist you when required. So on my experience I highly recommend this company
May 19, 2026
Unprompted review
Reply from Miles & Barr
Thank you for your kind words, Errol. We're thrilled to hear you found our customer service outstanding and appreciated our regular updates. Your recommendation means a lot to us, and we look forward to assisting you again in the future.
Unsure
Unsure. Starting off the selling process but costs seem excessive. A marketing fee of £299 and checks for another £60 seems excessive. Is this normal? Debating changing
May 19, 2026
Unprompted review
Louise was a total star
Louise was a total star. So proactive, empathetic and communicative.
May 12, 2026
Unprompted review
Reply from Miles & Barr
Thank you for your kind words, Michelle. We are thrilled to hear that Louise provided such proactive and empathetic support. Our team strives to deliver a seamless experience through clear communication and professional integrity. We appreciate your feedback and look forward to assisting you again
Thanks to the team and Miles and Barr
Thanks to the team and Miles and Barr. From Julie and Rhys in the Faversham Office and Debbie in the Progrerssion Team, the service was professional and friendly. We were kept updated throughout on our property purchase. I would highly recommend them.
May 19, 2026
Unprompted review
Reply from Miles & Barr
Thank you for sharing your wonderful experience with our team. We are thrilled to hear that you found our service professional and friendly. Keeping you updated throughout your property purchase is our priority, and we appreciate your recommendation.
Emily Stickler
We are first time buyers, and had Emily Stickler managing our house purchase for us. From start to finish, Emily was fantastic, always chasing third parties for updates and keeping us in the loop more so than our solicitors did! Couldn’t have asked for a better estate agent.
May 16, 2026
Unprompted review
Reply from Miles & Barr
Thank you for sharing your wonderful experience, Tom. We are thrilled to hear that Emily provided fantastic support throughout your house purchase. Our team strives for clear communication and efficiency, ensuring our clients feel valued. If you need anything else, please don't hesitate to reach out to us
Efficient and Supportive Throughout
The sale was agreed rapidly and M&B were very supportive throughout what seemed to us a long UK sales process, right through to exchange and hopefully completion next week
May 1, 2026
Unprompted review
Reply from Miles & Barr
Thank you for sharing your positive experience, Nicholas. We're delighted to hear that our support made the sales process feel efficient and seamless for you.
Copied and Pasted responses
Copied and Pasted responses, cancels viewings last minute, mis-gendered me in all emails for some reason
Tried to book viewings on 2 occasions, both times, exactly the same thing happened.
May 15, 2026
Unprompted review
Reply from Miles & Barr
Thank you for sharing your experience, James. We sincerely apologise for the last-minute cancellations and the miscommunication regarding your gender. We strive to provide professional support and clear communication, and we regret that we fell short in this instance. Please reach out to us directly so we can address your concerns and improve your experience. For ease, you may email lisa.cook@milesandbarr.co.uk with your full name and contact details. We can then look into this further for you
Emily Maddie and Kayleigh were very…
Emily Maddie and Kayleigh were very curteous and extremely proactive in the purchase of our new flat. I was very impressed with this and it really does make all the difference with what is already a stressful process.
Many thanks Emily Maddie and Kayleigh
Joseph and Rosalind
May 14, 2026
Unprompted review
Reply from Miles & Barr
We're so glad to hear our team provided such courteous and proactive support during your flat purchase. We appreciate your kind words.
Excellent service
Excellent service, Emily kept up up to date every step of the way, making our move go smoothly and taking off the pressure
Highly recommend.
May 14, 2026
Unprompted review
Reply from Miles & Barr
Thank you, Tania, for your wonderful feedback. We're thrilled to hear that Emily provided excellent support and kept you informed throughout your move. Our goal is to ensure a smooth and efficient experience for our customers. We appreciate your recommendation and look forward to assisting you again in the future
Miles and Barr have been extremely…
Miles and Barr have been extremely helpful from the valuation through to the sale of my bungalow. They have keep me updated at every stage of the process and I have been very happy with the services from the team in branch and Melissa Scarsbrook the Senior Sales Progressor.
May 14, 2026
Unprompted review
Reply from Miles & Barr
We're so pleased to hear that our team was extremely helpful from valuation to sale. We appreciate your kind words about being kept updated and happy with our services.
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