Miles & Barr Reviews 

1,197
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 554 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and friendly demeanor, making interactions pleasant and effective. The service provided is frequently described as excellent and efficient, often making complex processes feel stress-free. Many people highlight proactive and timely communication, noting regular updates and quick responses to inquiries. However, some customers noted occasional issues with communication, experiencing missed updates or slow replies. A few people mentioned staff who seemed disengaged or lacked sufficient knowledge about properties or processes, leading to confusion and a feeling that concerns were not fully addressed.

What people talk about most

Staff

Customers had positive experiences with staff, frequently praising their helpfulness, efficiency, and... See more

Service

Reviewers highlight positive aspects of service, consistently praising the professionalism, responsiveness,... See more

Customer service

People report positive experiences with customer service, highlighting the helpfulness and efficiency of... See more

Response time

Clients share positive opinions on response time, with many reviewers highlighting the efficiency and speed... See more

Customer communications

Reviewers mention positive feedback about contact, highlighting excellent communication via email and phone,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I am extremely pleased with the prompt and helpful attention we have been given by Miles and Barr in both letting and in sales. We have been with the same agent for over 20 years and Charlotte Dyer... See more

Company replied

Rated 5 out of 5 stars

We were impressed with Melissa Scarsbrook's assistance from the start of the sales progression service at M&B. She made first contact and provided regular updates without the need to chase her... See more

Company replied

Rated 5 out of 5 stars

Gracie Maye was very efficient & effective in solving a plumbing issue. After a week of going backwards & forwards (a severely blocked kitchen sink) Gracie sorted it within 1hr. She contacted a Draina... See more

Rated 5 out of 5 stars

Renting with Miles & Barr was great, easily one of the best agencies we’ve rented from before. Madison was quick to respond to any issues we had over our two year tenancy and quickly found the solutio... See more

Company replied


Company details

  1. Real Estate Agency

About Miles & Barr

Written by the company



Miles & Barr independent estate agents were established in January 1999 and have 14 offices spread over East Kent, dealing with property selling, buying, renting, mortgage advice, property management and relocation services.

Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(1,197)

533 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Emily Maddie and Kayleigh were very…

Emily Maddie and Kayleigh were very curteous and extremely proactive in the purchase of our new flat. I was very impressed with this and it really does make all the difference with what is already a stressful process.

Many thanks Emily Maddie and Kayleigh

Joseph and Rosalind

May 14, 2026
Unprompted review
Miles & Barr logo

Reply from Miles & Barr

We're so glad to hear our team provided such courteous and proactive support during your flat purchase. We appreciate your kind words.

Rated 5 out of 5 stars

Excellent service

Excellent service, Emily kept up up to date every step of the way, making our move go smoothly and taking off the pressure
Highly recommend.

May 14, 2026
Unprompted review
Miles & Barr logo

Reply from Miles & Barr

Thank you, Tania, for your wonderful feedback. We're thrilled to hear that Emily provided excellent support and kept you informed throughout your move. Our goal is to ensure a smooth and efficient experience for our customers. We appreciate your recommendation and look forward to assisting you again in the future

Rated 5 out of 5 stars

Miles and Barr have been extremely…

Miles and Barr have been extremely helpful from the valuation through to the sale of my bungalow. They have keep me updated at every stage of the process and I have been very happy with the services from the team in branch and Melissa Scarsbrook the Senior Sales Progressor.

May 14, 2026
Unprompted review
Miles & Barr logo

Reply from Miles & Barr

We're so pleased to hear that our team was extremely helpful from valuation to sale. We appreciate your kind words about being kept updated and happy with our services.

Rated 5 out of 5 stars

Sale and purchase

Melissa from you Herne Bay office went above and beyond to get the sale and purchase completed, staff from both offices keeper us informed throughout the sale.

May 8, 2026
Unprompted review
Miles & Barr logo

Reply from Miles & Barr

We're so glad to hear our team provided exceptional service and kept you well-informed throughout the process. Thank you for your kind words.

Rated 5 out of 5 stars

Denise Lumpkin has been brilliant…

Denise Lumpkin has been brilliant throughout the whole process. Speeding things up for us and always at the end of the phone if we needed her!

Excellent

May 14, 2026
Unprompted review
Miles & Barr logo

Reply from Miles & Barr

We are so glad to hear our team provided such excellent support throughout your process. Thank you for sharing your positive experience!

Rated 5 out of 5 stars

House sale

We were kept updated with viewings and every stage of the sale. Very helpful staff and always at the end of the phone. Emily was first class keeping us up to date weekly

May 13, 2026
Unprompted review
Miles & Barr logo

Reply from Miles & Barr

We're so pleased to hear our team kept you well-informed throughout your sale. Thank you for your kind feedback!

Rated 5 out of 5 stars

Debbie Thwaites was a star

Debbie Thwaites was a star
She chased everyone on our behalf when no one else seemed in any hurry to arrange an exchange/completion date
She kept us informed every couple of days when we were totally frustrated with the lack of communication further down the chain
I am sure we would not have got to a completion date any time soon without her
She needs a gold star from those above her

Debbie England

May 13, 2026
Unprompted review
Miles & Barr logo

Reply from Miles & Barr

Thank you for sharing your experience, Deborah. We're thrilled to hear that Debbie provided exceptional support and kept you informed during a frustrating time. We apologise for any delays in communication and appreciate your recognition of her professionalism and dedication.

Rated 5 out of 5 stars

Emily Stickler Miles &Barr

Emily provided regular updates on the progress of the sale. Her approach was always friendly and professional . It’s a pity Miles & Barr did not control the legal process 😀

April 2, 2026
Unprompted review
Miles & Barr logo

Reply from Miles & Barr

We're so glad to hear about your positive experience with your sales progressor, Emily. We "hear" you on the legal process... it can be arduous at times! Thank you for leaving us a review

Rated 5 out of 5 stars

Great Team

We were very happy with the whole team at the Miles & Barr branch in Herne Bay.
From the initial contact with Joe for the valuation and the marketing of our property, to the sales team, Ruben,Harvey, Alex and Bobbie.
When we needed to contact the office Maddie was always on the other end of the phone to help with any questions we had regarding viewings etc..
Once we had a buyer, we were kept up to date with how things were progressing by Millisa.

May 13, 2026
Unprompted review
Miles & Barr logo

Reply from Miles & Barr

Thank you for sharing your wonderful experience. We are so pleased to hear that our team provided excellent service from valuation to sales progression. We appreciate your kind words about everyone involved.

Rated 5 out of 5 stars

Brilliant experience of renting

Miles and Barr have been great - it had been a while since I'd rented but everything was explained really well and it was a quick, smooth process. While living in the flat, my property manager Abigail Burch has been such a brilliant help - actioning any issues immediately and always so responsive. She's friendly, helpful and proactive - it's been a real pleasure to work with her. I'm moving out soon but I would definitely rent again through Miles and Barr.

May 13, 2026
Unprompted review
Rated 5 out of 5 stars

5* service and support from all at miles and barr.

From putting the flat on the market with sam to the final day the staff at miles and barr have been fantastic.
Emily who took over to complete the sale was excellent. Couldn't have asked for a better lady to support and guide through everything.

We wish you all the best.

Thank you for everything

Katherine, Dan and family.

May 12, 2026
Unprompted review
Miles & Barr logo

Reply from Miles & Barr

We truly appreciate your kind words. We are so pleased to hear that our team provided excellent support throughout your sale. We wish you all the best!

Rated 5 out of 5 stars

Superb and consistent professionalism.

Superb and consistent, professional advice and support from Louise Daly as my ‘sales progressor’ throughout the entire process of purchasing- I cannot thank her enough, alongside the rest of the Margate and Cliftonville M&B team.

May 11, 2026
Unprompted review
Miles & Barr logo

Reply from Miles & Barr

Thank you for sharing your wonderful experience. We are delighted to hear that our team provided professional advice and support throughout your purchase. We appreciate your kind words.

Rated 5 out of 5 stars

Emily finally did it, well done

Took a long time to sell but but Emily Stickler in particularly drove it forward with lets say challenging buyers. would recommend the company with no problems but the selling market really needs a overhaul in that once you make an offer, you should place a NRD. would save a lot of expense and wasted time.

March 20, 2026
Unprompted review
Miles & Barr logo

Reply from Miles & Barr

We appreciate your feedback and are glad you recommend our services. We acknowledge the selling process took longer than expected, and we're thankful someone on our team persevered with difficult buyers. We value your suggestion on improving the market.

Rated 5 out of 5 stars

Big thank you to Becky & Giuseppe for…

Big thank you to Becky & Giuseppe for helping us get through the buying process, great communication throughout the journey

May 8, 2026
Unprompted review
Miles & Barr logo

Reply from Miles & Barr

We're happy to hear that the buying process went smoothly for you. We appreciate your positive feedback regarding the communication provided during your journey.

Rated 5 out of 5 stars

Efficient and thorough

Miles and Barr manage my property and have done for a number of years. They are reliable and efficient and keep me informed about the tenants issues. Abi currently handles my property and she has been excellent - chasing contractors to carry out work and me to keep on top of my paperwork. I can’t rate the team highly enough.

May 8, 2026
Unprompted review
Rated 5 out of 5 stars

We had outstanding service throughout

We had outstanding service throughout. Emily Stickler went above and beyond, she made the process as stress-free as possible, which is always a challenge when you are selling from a distance and can't just pop round to the property. She kept us (& the buyer) fully informed at all times, and nothing seemed to be too much bother for her - would highly recommend

April 23, 2026
Unprompted review
Miles & Barr logo

Reply from Miles & Barr

We appreciate your wonderful feedback. We are so glad to hear that the service you received was outstanding and that the process was made stress-free, despite the distance. We will be sure to pass on your kind words.

Rated 3 out of 5 stars

Inclusivity

I feel it was OK, glad to see I was included in all correspondence and not just sent to my sister, this made me feel involved in what has been a sad situation

May 7, 2026
Unprompted review
Miles & Barr logo

Reply from Miles & Barr

We appreciate your feedback and are glad you felt included during this difficult time. It's important to us that everyone involved feels supported and informed.

Rated 5 out of 5 stars

I have been so happy with the process…

I have been so happy with the process from start to finish. The team have been amazing. The way they work the business is fantastic. I couldn’t fault them. Becky white at the end process has been so helpful and understanding. Would highly recommend them so much

May 7, 2026
Unprompted review
Miles & Barr logo

Reply from Miles & Barr

We're happy to hear that you were so pleased with the entire process. It's great to know that our team's work ethic stood out to you, and that you found our support helpful. We appreciate your recommendation!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look