Miles & Barr Reviews 

1,203
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 554 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and friendly demeanor, making interactions pleasant and effective. The service provided is frequently described as excellent and efficient, often making complex processes feel stress-free. Many people highlight proactive and timely communication, noting regular updates and quick responses to inquiries. However, some customers noted occasional issues with communication, experiencing missed updates or slow replies. A few people mentioned staff who seemed disengaged or lacked sufficient knowledge about properties or processes, leading to confusion and a feeling that concerns were not fully addressed.

What people talk about most

Staff

Customers had positive experiences with staff, frequently praising their helpfulness, efficiency, and... See more

Service

Reviewers highlight positive aspects of service, consistently praising the professionalism, responsiveness,... See more

Customer service

People report positive experiences with customer service, highlighting the helpfulness and efficiency of... See more

Response time

Clients share positive opinions on response time, with many reviewers highlighting the efficiency and speed... See more

Customer communications

Reviewers mention positive feedback about contact, highlighting excellent communication via email and phone,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I am extremely pleased with the prompt and helpful attention we have been given by Miles and Barr in both letting and in sales. We have been with the same agent for over 20 years and Charlotte Dyer... See more

Company replied

Rated 5 out of 5 stars

We were impressed with Melissa Scarsbrook's assistance from the start of the sales progression service at M&B. She made first contact and provided regular updates without the need to chase her... See more

Company replied

Rated 5 out of 5 stars

Gracie Maye was very efficient & effective in solving a plumbing issue. After a week of going backwards & forwards (a severely blocked kitchen sink) Gracie sorted it within 1hr. She contacted a Draina... See more

Rated 5 out of 5 stars

Renting with Miles & Barr was great, easily one of the best agencies we’ve rented from before. Madison was quick to respond to any issues we had over our two year tenancy and quickly found the solutio... See more

Company replied


Company details

  1. Real Estate Agency

About Miles & Barr

Written by the company



Miles & Barr independent estate agents were established in January 1999 and have 14 offices spread over East Kent, dealing with property selling, buying, renting, mortgage advice, property management and relocation services.

Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

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4.8

All reviews

(1,203)

533 reviews in the last 12 months

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Rated 5 out of 5 stars

Big thank you to Becky & Giuseppe for…

Big thank you to Becky & Giuseppe for helping us get through the buying process, great communication throughout the journey

May 8, 2026
Unprompted review
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Reply from Miles & Barr

We're happy to hear that the buying process went smoothly for you. We appreciate your positive feedback regarding the communication provided during your journey.

Rated 5 out of 5 stars

Efficient and thorough

Miles and Barr manage my property and have done for a number of years. They are reliable and efficient and keep me informed about the tenants issues. Abi currently handles my property and she has been excellent - chasing contractors to carry out work and me to keep on top of my paperwork. I can’t rate the team highly enough.

May 8, 2026
Unprompted review
Rated 5 out of 5 stars

We had outstanding service throughout

We had outstanding service throughout. Emily Stickler went above and beyond, she made the process as stress-free as possible, which is always a challenge when you are selling from a distance and can't just pop round to the property. She kept us (& the buyer) fully informed at all times, and nothing seemed to be too much bother for her - would highly recommend

April 23, 2026
Unprompted review
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Reply from Miles & Barr

We appreciate your wonderful feedback. We are so glad to hear that the service you received was outstanding and that the process was made stress-free, despite the distance. We will be sure to pass on your kind words.

Rated 3 out of 5 stars

Inclusivity

I feel it was OK, glad to see I was included in all correspondence and not just sent to my sister, this made me feel involved in what has been a sad situation

May 7, 2026
Unprompted review
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Reply from Miles & Barr

We appreciate your feedback and are glad you felt included during this difficult time. It's important to us that everyone involved feels supported and informed.

Rated 5 out of 5 stars

I have been so happy with the process…

I have been so happy with the process from start to finish. The team have been amazing. The way they work the business is fantastic. I couldn’t fault them. Becky white at the end process has been so helpful and understanding. Would highly recommend them so much

May 7, 2026
Unprompted review
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Reply from Miles & Barr

We're happy to hear that you were so pleased with the entire process. It's great to know that our team's work ethic stood out to you, and that you found our support helpful. We appreciate your recommendation!

Rated 5 out of 5 stars

Herne Bay efficiency

Miles and Barr have been looking after my flat for more years than I can remember and they have always been thorough and very helpful. Latterly, Abigail Burch has managed an unusual situation with great efficiency. I am very grateful for that.

May 7, 2026
Unprompted review
Rated 5 out of 5 stars

Would highly recommend.

Would highly recommend.

I had a very positive experience working with Miles and Barr (selling my Flat in Cliftonville).

The team provided feedback throughout the viewings and also provided helpful broader market info which helped me navigate the process.

Once I’d accepted an offer the service continued with Louise D providing feedback, chasing solicitors and escalating back to me when needed. This was a real game changer in getting it over the line.

April 23, 2026
Unprompted review
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Reply from Miles & Barr

We appreciate your recommendation and are so glad you had a positive experience selling your flat. It's great to hear that the team's feedback and support, especially from Louise, were so helpful in navigating the process.

Rated 5 out of 5 stars

Sale at house

Sale of House
Becky (Senior Sales Progressor) was responsive and helpful. Clear communicator and worked with the facts that she had. Kept us informed sufficiently.

April 28, 2026
Unprompted review
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Reply from Miles & Barr

We're happy to hear that the sales progressor was responsive and helpful during your house sale. We appreciate your positive feedback on the communication provided and that you were kept informed.

Rated 5 out of 5 stars

A wonderful and extremely pleasant sales progressor

We have been truly blessed with having Melissa Scarsbrook by our side during the whole selling process..she has been nothing but courteous, professional and informative..she has been a wonderful kingpin ,queenpin?? during the trials encountered during the weeks of processing the sale of our lovely dad's property...
Miles and Barr have been extremely helpful and supportive throughout the whole process too...

January 10, 2026
Unprompted review
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Reply from Miles & Barr

We're so happy to hear that you felt supported by our team, especially during the sale of the property. We appreciate your kind words regarding the service you received; it means a lot to us. Thank you for sharing your experience.

Rated 5 out of 5 stars

Miles and Barr sold our property

Miles and Barr sold our property. It was a very difficult chain (not their fault!) but their sales progressor, Annie, was absolutely amazing. Kept in regular contact, always went above and beyond. Thank you so much.

May 5, 2026
Unprompted review
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Reply from Miles & Barr

We're so happy to hear that Annie's support made such a difference during a challenging chain. We appreciate your positive feedback and thank you for recognizing her dedication and hard work in selling your property.

Rated 5 out of 5 stars

I’ve just bought my first home through…

I’ve just bought my first home through Miles and Barr Canterbury. Safe to say I knew nothing about the process and the team helped me massively. Everything was explained to me really well and they were patient even when I asked the same questions over and over. Special thanks to Rebecca and Luke. Luke helped me massively at the beginning as I was unsure on what documents needed sending where and then Rebecca has looked after me until exchange and completion and couldn’t have been more helpful. Thanks so much guys it’s been great. Isaac

May 1, 2026
Unprompted review
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Reply from Miles & Barr

We're happy to hear that our team was able to help you navigate the process of buying your first home. We appreciate your kind words and are so glad we could provide support and guidance. Thank you for sharing your experience.

Rated 5 out of 5 stars

Denise from Miles and Barr made our…

Denise from Miles and Barr made our home purchase smooth from start to finish. She was helpful, responsive, and reassuring throughout the process. Her professionalism, clear communication, and attention to detail gave us confidence.

We’re very grateful for her support and would happily recommend her to anyone buying a home.

April 29, 2026
Unprompted review
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Reply from Miles & Barr

We appreciate your kind words. We're happy to hear that your home buying experience was smooth, and that our team member was supportive, responsive, and helpful. We value your recommendation and are grateful for your feedback.

Rated 5 out of 5 stars

Excellent communication

Our contact with Miles and Barr was predominantly with Emily Stickler. Emily has been fantastic and has always been available to contact with any queries. Emily regularly called us every week to update us on the progress of the sale. 5/5 star service.

April 28, 2026
Unprompted review
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Reply from Miles & Barr

We're happy to hear that you had such a positive experience. It's great to know that the regular updates and availability met your needs. Thank you for sharing your kind words and valuable feedback.

Rated 4 out of 5 stars

Would recommend

Initially when house put on the market, there seemed to be contact and follow up problems (switching over to a new IT system didn’t help). However once IT switch over was finished, then the various offices linked together and worked as one company, it was much improved. The sales people were very pleasant and helpful. Worth an extra mention was the Miles and Barr conveyancer, Louise Daly, who was excellent and kept me updated throughout the sold period and liaised well with my solicitor and my buyer as well as my vender. She was extremely helpful and certainly made a stressful situation and a last minute snag with my buyer, much easier to navigate.

April 27, 2026
Unprompted review
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Reply from Miles & Barr

We appreciate your feedback. We're happy to hear that the sales team was pleasant and helpful after the IT switch. It's great to know Louise Daly's work was excellent and made a stressful situation easier. Thank you for sharing your experience.

Rated 5 out of 5 stars

I am delighted with the brilliant…

I am delighted with the brilliant service we have received from Miles and Barr. Special mentions to Louise & Brad in the Margate branch and James, Josh, Harry, Alice & Chloe in Ramsgate. Thanks for making the experience as stress free as possible… Really grateful. All the best, Olly Holmes

April 27, 2026
Unprompted review
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Reply from Miles & Barr

Thank you, Oliver, for your wonderful feedback. We are thrilled to hear that our team made your experience stress-free and provided you with professional support. We appreciate your kind words and wish you all the best

Rated 5 out of 5 stars

Sophia and also Alice were wonderful

We met both Sophia and also Alice on 25th April to tour Ramsgate and view a range of properties. Really helpful and likeable ladies, with good knowledge of the local area. Really liked that they were both non-salesy (not of the pushing to sell each property), just their honest sharing of the area, the house, and answering all our questions, and promising to get back to us where they couldn't immediately answer. Really enjoyed meeting with them both. Also very punctual, friendly, approachable but professional - nice balance.

April 25, 2026
Unprompted review
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Reply from Miles & Barr

We're happy to hear that you found your tour of Ramsgate helpful. It's great to know that you appreciated the team's knowledge of the area, their honest approach, and their dedication to answering your questions. We appreciate your kind words.

Rated 5 out of 5 stars

Good viewing today by Jed from…

Good viewing today by Jed from Canterbury office. Informative and in time. Thank you

April 25, 2026
Unprompted review
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Reply from Miles & Barr

We're happy to hear that the viewing was informative and punctual. Thank you for sharing your positive experience with us.

Rated 5 out of 5 stars

They fought in my corner...

Selling a property is often a fraught experience. At the moment, there's a rise in gazundering and I had buyers who tried this with me. There's little estate agents can do about this, but Charlotte Silk who was my regular point of contact and arranged the initial agreement of sale, and Nadine Roberts who was my post-agreement contact really went out to bat for me. Charlotte excelled at negotiations and genuinely came across as interested in getting me the best price and protecting my interests (unlike experiences I've had with different agencies in the past). Nadine was brilliant at chasing up slow solicitors and making sure everything went ahead as smoothly as possible in the circumstances. She was responsible for making sure the date of completion didn't slip when it would have cost me both money and lost me an opportunity with a property purchase I was making abroad. I recommend Miles and Barr and give special thanks to the ladies who had my back.

April 24, 2026
Unprompted review
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Reply from Miles & Barr

We appreciate your positive feedback. We're happy to hear that our team provided exceptional support during a challenging time, especially with the negotiation and completion process. It's great to know that their dedication made a difference and protected your interests. Thank you for recommending our services.

Rated 5 out of 5 stars

A fantastic service with brilliant communication. A very professional team!

Before deciding on which estate agent I chose I ask three different local companies to value my property to describe their services and give me an overview of the current market. At the meeting I was really impressed with Miles and Barr, Margate. I have had promises of good service before without it being delivered, however, with Miles and Barr, Margate were true to their word! From the original visit from Graham, meetings with Bradley, conversations with Karen, Hannah and the final stages of the sale with Louise I had an excellent experience. Communication was brilliant and responses to questions and queries was very quick indeed. This has been my best experience of a house sale and I rated this team 5 stars without hesitation. If I was to buy or sell a house again I would use Miles and Barr without question. Thank you Miles and Barr Margate!

April 16, 2026
Unprompted review
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Reply from Miles & Barr

We're happy to hear that you had such a positive experience with our services. It's great to know that the team provided excellent communication and quick responses to your questions. Thank you for your kind words and for recommending us so highly!

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