Worst customer service
I used Miles for the first time recently, I parked the car in a public parking area as instructed in their app, where it states that I should not cover the costs in public areas. They contacted me 24 hours after to say that I was not allowed to park there and had to move the car. Although they admitted over the phone that their instructions are wrong in the app, and based on German rules, not Belgian rules where I was using the car, they made me pay for these costs. The costs became higher and higher due to contradictory messages from different customer service employees and I ended up paying more in parking than I did for the carshare service. I will never use Miles again and cannot recommend anyone to ever use their service. Worst customer service I have ever experienced in my life.
Reply from Miles Car Rental - Europe
Dear Christina,
We greatly appreciate your cooperation during our conversation over the phone. As we discussed, the service you're referring to was booked through 'Miles Mobility' which is a different company. While we would love to have you as our customer, unfortunately, our services are not available in Belgium or Germany. We genuinely hope that you can resolve your situation as soon as possible.
Have a wonderful day!