Excellent experience with Miles Rent a Car in Los Angeles. The process was very simple and straightforward from start to finish. What I appreciated the most is that there were no hidden fees or sur... See more
Company replied
Location
Switch location1976 S La Cienega Blvd, Suite 322, Los Angeles, CA, 90034 Los Angeles, California, US
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Katerine Forero understood my problem very well, and before making any changes, she made sure that what I wanted was correct and in writing. She didn't make changes imagining what I meant; she verifie... See more
Company replied
I tried making a reservation. I think I put my credit card information in wrong, but it never told me. I cancelled it and was able to get a confirmation the second time. I wish it had come back and to... See more
Company replied
The website was easy to use pretty straight forward without trying to upsell.
Company details
- #2 of 19 best companies in Car Rental Agency
- #5 of 91 best companies in Car Accessories Store
Information provided by various external sources
Somos la mejor opción para alquilar un auto en Estados Unidos, Europa, Canadá, México y Brasil. Visita nuestro portal y encuentra los precios más competitivos del mercado con el respaldo de las principales rentadoras a nivel mundial como Alamo, Avis, Budget, Hertz, entre otras compañías aliadas dispuestas a brindarte atención de calidad. Reserva hoy, conoce todos nuestros beneficios y ahorra hasta un 30% en tu alquiler. Contamos con un equipo altamente capacitado, dispuesto a solucionar tus dudas y brindate la mejor experiencia durante el proceso de la reserva. _________________________________________ We are the best option for car rental in the United States, Europe, Canada, Mexico, and Brazil. Visit our website and find the most competitive prices in the market supported by the main car rental agencies worldwide such as Alamo, Avis, Budget, Hertz among other allied companies, ready to provide you with quality service. Book today, know all of our benefits and save up to 30% in your rental. We have a highly trained team, ready to solve your inquiries and provide you with the best experience during the reservation process. ___________________________________________ Somos a melhor opção para alugar um carro nos Estados Unidos, Europa, Canadá, México e Brasil. Visite o nosso site e encontre os preços mais competitivos do mercado nas locadoras reconhecidas mundialmente como Alamo, Avis, Budget, Hertz entre outras agências aliadas parceiras que oferecem atenção de qualidade. Reserve hoje, conheça os nossos benefícios e economize até 30% no seu aluguel. Temos uma equipe altamente capacitada para responde suas dúvidas e oferecer a melhor experiência durante o processo da sua reserva.
Contact info
1976 S La Cienega Blvd, Suite 322, Los Angeles, CA, 90034, Los Angeles, California, United States
- (310) 356-6932
4.7
Excellent
160 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent experience with Miles Rent a…
Excellent experience with Miles Rent a Car in Los Angeles.
The process was very simple and straightforward from start to finish.
What I appreciated the most is that there were no hidden fees or surprise charges—the price was exactly what was agreed.
Highly recommended if you want a stress-free car rental experience.
January 21, 2026
Reply from Miles Car Rental - Los Angeles
Ana, we’re thrilled to hear that your experience with Miles Rent a Car was smooth and stress-free. Transparency in pricing is something we take pride in, and we’re glad it made your rental experience even better. Thank you for recommending us! 🌟🚗
NO REFUND
NO REFUND
I came to the front desk at LAX and tried to pick up my car, then I realised there was a problem with my drivers license. The guy gave me no guidence on how to be refunded for the service not being used.
August 21, 2025
Reply from Miles Car Rental - Los Angeles
We regret the situation at the counter and that you were unable to receive your vehicle 🚗. Please remember that one of the terms and conditions for renting is to meet all the established requirements.
We will be reaching out shortly to assist you with the entire process; your satisfaction is our priority.
Katerine Forero understood my problem…
Katerine Forero understood my problem very well, and before making any changes, she made sure that what I wanted was correct and in writing. She didn't make changes imagining what I meant; she verified what I wanted before confirming anything. She was very patient with me and understood my dilemma.
August 8, 2025
Reply from Miles Car Rental - Los Angeles
Dear Delia,
We are pleased to know that we met your customer service expectations to the fullest. We work hard to make your experiences with us exceptional and incomparable. We look forward to being your number one partner for all your travels.
Reply from Miles Car Rental - Los Angeles
Dear Ambar,
We are glad to know that your reservation was successfully completed and that you enjoyed your vehicle to the fullest. We look forward to accompanying you on many more journeys in the future.
Thank you for choosing Miles Car Rental, have a splendid day!
The website was easy to use pretty…
The website was easy to use pretty straight forward without trying to upsell.
April 20, 2025
After a glitch at our bank the booking…
After a glitch at our bank the booking went through smoothly. Just hope it goes as well when we collect the car!
September 13, 2024
Good service
July 13, 2024
Reply from Miles Car Rental - Los Angeles
Dear Maxime,
We have just sent the confirmation email and voucher to your email address. We recommend checking your spam or junk folder to confirm this information. However, a specialized advisor will get in touch with you.
Thank you for choosing Miles Car Rental, have a wonderful day!
Reply from Miles Car Rental - Los Angeles
Dear Miguel,
It is always a pleasure for us to assist you, because we are always intended to provide you with unmatched assistence throughout your rental, knowing that you need tranquility in all your travels. Although, it is way more relevant for us to know we are meeting your expectations, and we will keep working for being your first option in your next rentals.
Thank you for choosing Miles Car Rental, have a wonderful day!
Updated Experience
We had a terrible experience with miles car rental trying to sort out an unfortunate travel experience with agent ANDREA. My friend's fiancé called the customer service line to go over options for our rental as it was booked in my friends name and her flight was delayed then changed to the next day. We needed to see our options for possibly changing the driver's name or the pickup time (without asking for a refund or to be reimbursed.....we would have even paid extra, we just wanted to keep the booking). My friend's fiancé gave her his phone number and when she repeated it we heard a number different from his actual contact so we kindly said oh its "XXXX" to which she RUDELY responded "thats what I said" in a nasty tone. She was very rude from she answered the phone and was snappy throughout the conversation. Towards the end she even rushed us off the phone saying "Well I've already told you what I can do" when we asked a simple question in follow up to her ONE suggested solution. If it wasn't for Laura Vargas' extremely professional and nice customer service in the past this would be the last time I recommend people to book or even book myself with MCR whom I've had SEVERAL previous bookings with. Very disappointed in the customer service received today during a time of unfortunate crisis from ANDREA!
Update: MCR reached out and offered their sincerest apologies and swiftly remedied the situation. My friend received a full refund and an apology as well. Their customer service is unmatched and this is what I am used to from them. A big thank you to Maria Heredia for all of her help and her kind words!
June 28, 2023
Unprompted review
Reply from Miles Car Rental - Los Angeles
Dear,
We understand the situation and offer our apologies in advance. These actions do not reflect our company's identity, and we hope they won't be a reason for you to stop being our customer. We commit to evaluating the case and providing you with a timely solution. Our main goal is to ensure the well-being and satisfaction of our customers. Please, provide us your contact information in order to get in touch with you.
Thank you for choosing Miles Car Rental, and have a great day
I tried making a reservation
I tried making a reservation. I think I put my credit card information in wrong, but it never told me. I cancelled it and was able to get a confirmation the second time. I wish it had come back and told me right away instead of making me hang and wait.
May 23, 2023
Reply from Miles Car Rental - Los Angeles
Dear Anne,
Thank you very much for taking the time to let us know your experience, as it will help us to understand how we can provide the best quality service to our customers. Remember that you have our support 24 hours a day, 7 days a week.
Thank you for choosing Miles Car Rental, have a great day!
I came on your site to reserve a rental…
I came on your site to reserve a rental car from Dollar rental at LaX...your company charged my debit card $253 without informing me in print that I would not be able to rent the car with Dollar with a debit card! Once I called customer service I was told that if I cancel I would be charged 20%! I wasn't trying to cancel because I didn't want to rent the car but the rules with Dollar doesn't allow you to rent a car at LAX without having a return flight ticket. Therefore based on your company did not inform me that I could not rent a car with Dollar before charging my debit card for the reservation you can't penalize me for cancellation! I would like every penny of my money back! Based on when I went to Dollar to still try and rent the car they informed me of their policy and it was in writing on their site and in print but that info. Was not accessible on your site! So can you please refund my full amount of $253???This practice of your company penalizing customers 20% for forced cancellation is an illegal practice!!!
February 19, 2023
Reply from Miles Car Rental - Los Angeles
Dear Shavon,
I am really sorry for the situation you experienced, however, as we agreed on our conversation, I am escalating your case to reach an agreement and make sure we continue counting on you as a customer.
¡Thank you for choosing Miles Car Rental, have a nice day!
Great experience
Great experience! My vacation has been seamless, thank you!
December 4, 2022
Unprompted review
Reply from Miles Car Rental - Los Angeles
Dear Sarah,
It is really a pleasure for us to hear about your good experience, we are very glad to have provided you with such a good service. We hope we can continue to be part of your car rental experiences.
Thank you for choosing Miles Car Rental, happy day!
Karol Moreno was very…
Karol Moreno was very professional and courteous. Miles car rental service highly recommend.
September 28, 2022
Unprompted review
Reply from Miles Car Rental - Los Angeles
Dear Lawrence,
Thank you for sharing your experience with us, we are pleased to know that the consultant Karol Moreno provided you with excellent attention and service. We look forward to assisting you with every request and future bookings.
Thank you for choosing Miles Car Rental!
Maria Ortiz was very helpful and…
Maria Ortiz was very helpful and friendly. She got us the right vehicle for a good rate! She’s awesome
December 3, 2021
Unprompted review
Reply from Miles Car Rental - Los Angeles
Dear Poly,
In advance, we appreciate your confidence in us, we hope to continue providing you with the best experiences.
Thank you for choosing us!
Miles actually helped with my problems!
I had originally wrote a bad review because I thought Miles was at fault for the car booking catastrophe we had. Turned out it was just the car rental company they work with. Miles car rental actually took time to try to help me fix things. This is the first time any online service has actually done some work and made a satisfied customer. I'll use miles again but just make sure you don't book with thrifty through them.
September 11, 2021
Reply from Miles Car Rental - Los Angeles
Dear Will,
Receive a big hello from Miles Car Rental. We are very happy to know that you received the attention and follow-up to ensure that your case was resolved satisfactorily. We welcome you to our company whenever you wish through your preferred means of communication.
Thank you for choosing Miles Car Rental! Have a great day.
Reply from Miles Car Rental - Los Angeles
Dear Idaliz,
Thank you very much for your valuable review, it is a pleasure to provide you with exceptional assistance. You can count on our support at all times.
Thank you for choosing Miles Car Rental!
Jessica Fernandez five golden stars
Jessica Fernandez five golden stars. Thanks for your help.
April 26, 2021
Reply from Miles Car Rental - Los Angeles
Dear Reynaldo,
Receive a special greeting from Viajemos.com. Thank you for sharing your review with us, we are pleased to know that the consultant Jessica provided you with excellent attention and service.
Thank you for choosing Miescarrental!
Very bad customer service
Very bad customer service. Couldn’t get the car because it was reserved from a third party they said. People
Makes plans! don’t ruin them!
November 1, 2020
Reply from Miles Car Rental - Los Angeles
Dear Juan,
Warm Greetings from Miles Car Rental my name is Kissbell Parra, Customer Service Quality Manager. First, please allow me to thank you for taking the time to rate our services. I apologize for the inconveniences caused and I will contact you in order to have a better understanding of the issue and to find a prompt solution.
Thank you for choosing Miles Car Rental, have a great day!
Miles car rental was a quick easy…
Miles car rental was a quick easy process with very good pricing. Have used their service multiple times and plan to continue to use their service
September 26, 2020
Unprompted review
Reply from Miles Car Rental - Los Angeles
Dear Angelo,
Warm greetings from Miles Car Rental, my name is Nicole Maldonado Quality Manager. We really appreciate your comments in regards of the service received, we work really hard in order to provide you the best experience and prices available in the market.
Thank you for choosing Miles Car Rental!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.