I found the Miles Morgan representative helpful, pleasant, competent and willing to listen. We managed to get the paperwork delivered via printer whilst I was there and we discussed two trips for Ma... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We’ve just booked our September holiday for next year. Ellie has been fantastic once again in finding a suitable Hotel. Rhiannon & Catherine have also been involved. Good team work, nothing is too... See more
Company replied
Excellent customer care. Sarah in Chepstow went above and beyond to help us book the right cruise for us. They are always so helpful and friendly, wouldn’t book any other way as they help sort any iss... See more
Company replied
Yet again, we had a successful experience at the Chepstow branch of Miles Morgan. We booked a cruise, discussed further ideas and left with several ideas to think about. We met with Ellie again who un... See more
Company replied
Company details
Written by the company
Miles Morgan Travel is renowned for its excellent service and competitive prices. Our friendly expert team is second to none and uses their extensive knowledge to create the perfect holiday, just for you. This dedication to customer satisfaction has led to a host of awards, including the Best Travel Agent in the South West and South Wales for the 6th time. Our in-depth experience and proven high levels of service are supported by the financial security of being fully ABTA-bonded.
Contact info
14 High Street, NP16 5LQ, Chepstow, Monmouthshire, United Kingdom
- 01291 762006
4.9
Excellent
332 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very helpful even when I made a mistake…
Very helpful even when I made a mistake with dates they helped straight away
October 4, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Miles Morgan Travel - Chepstow
Thank you for this review!
Kind regards
Team Chepstow
Always a pleasure to go to Miles…
Always a pleasure to go to Miles Morgan . Always treated as a special customer. The staff are professional, and helpful . Thank you
September 20, 2026
Reply from Miles Morgan Travel - Chepstow
Thank you for your feedback, that's lovely to hear!
Kind regards
Team Chepstow
Catherine was knowledgeable and took…
Catherine was knowledgeable and took time get thing how we wanted.
September 27, 2026
Reply from Miles Morgan Travel - Chepstow
It was a pleasure to book your cruise for you.
Kind regards
Catherine
Nothing is too much trouble
Nothing is too much trouble. Staff are always polite making a visit to the shop a pleasant experience.
September 18, 2026
Reply from Miles Morgan Travel - Chepstow
We appreciate your lovely feedback thank you!
Kind regards
Team Chepstow
Amazing staff
Amazing staff, always friendly and helpful. Had to rearrange a river cruise and it was seamless, and to find a replacement holiday, a really great experience.
September 11, 2026
Reply from Miles Morgan Travel - Chepstow
Thank you for your review! We're always happy to help!
Kind regards
Team Chepstow
I have used Miles Morgan for over 20 years and they have arranged my holidays all over the world. I cannot recommend them highly enough and the staff at Chepstow are fabulous!
I have used Miles Morgan for over 20 years arranging holidays all over
September 11, 2026
Reply from Miles Morgan Travel - Chepstow
Thank you for leaving us such a positive review! We love booking your holidays.
Kind regards
Team Chepstow
Sarah is a very helpful and…
Sarah is a very helpful and knowledgeable person who always has a smile on her face.
September 10, 2026
Reply from Miles Morgan Travel - Chepstow
Thank you, it was a pleasure to book your cruise for you!
Kind regards
Sarah
Excellent customer care
Excellent customer care. Sarah in Chepstow went above and beyond to help us book the right cruise for us. They are always so helpful and friendly, wouldn’t book any other way as they help sort any issues. Thanks guys, you’re the best.
September 2, 2026
Reply from Miles Morgan Travel - Chepstow
Thank you for your lovely feedback. It was a plausre to be able to help you!
Kind regards
Sarah
Agent was very helpful and took time to…
Agent was very helpful and took time to research various options available on my travel needs. Thereby reaching a satisfactory booking
September 8, 2026
Reply from Miles Morgan Travel - Chepstow
Thank you for your wonderful feedback! Kind regards, Ellie
I found the Miles Morgan representative…
I found the Miles Morgan representative helpful, pleasant, competent and willing to listen.
We managed to get the paperwork delivered via printer whilst I was there and we discussed two trips for March and May 2027.
I left fully ready for my trip to Scandinavia in a week's time.
September 6, 2026
Reply from Miles Morgan Travel - Chepstow
Thank you so much for this lovely review!
Kind regards
Ellie
Molly was very attentive and…
Molly was very attentive and knowledgeable. She is a great asset to the travel company
September 5, 2026
Reply from Miles Morgan Travel - Chepstow
Thank you for this lovely review. It was a pleasure to book your cruise for you!
Kind regards
Molly
Reply from Miles Morgan Travel - Chepstow
Thank you for your lovely review. Kind regards, Ellie
Staff are superb
Staff are superb, Sarah booked a holiday for me yesterday with Rivera, all very efficient.
Always use Chepstow branch, exceptional help and service 👍
September 2, 2026
Reply from Miles Morgan Travel - Chepstow
Thankyou so much for your kind words. Sarah
Very helpful
Very helpful, polite staff , I always use miles Morgan. When going on holiday .
August 16, 2026
Reply from Miles Morgan Travel - Chepstow
Thank you so much for your lovely words. Kind regards
Molly
A very efficient service provided
A very efficient service provided. We had already found a holiday online and the rep checked all the details and processed all that was needed. Friendly and knowledgeable.
August 22, 2026
Reply from Miles Morgan Travel - Chepstow
Thank you so much for your lovely words. Kind regards
Ellie
Reply from Miles Morgan Travel - Chepstow
Thank you, glad we managed to get you another holiday booked in :) Ellie
Ellie was excellent in looking for the…
Ellie was excellent in looking for the holiday which suited best for me and my husband. I didn't feel rushed and she explained all clearly.
August 18, 2026
Reply from Miles Morgan Travel - Chepstow
Thank you so much for you kind words. It was a pleasure booking your holiday. Kind regards
Ellie
Ellie and Mollie were outstanding with…
Ellie and Mollie were outstanding with their customer service and I'm very grateful for their help and patience on this occasion, thank you both.
August 2, 2026
Reply from Miles Morgan Travel - Chepstow
You are very welcome Mrs Breese, it was our pleasure.
Kind regards
Ellie
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.