I found the Miles Morgan representative helpful, pleasant, competent and willing to listen. We managed to get the paperwork delivered via printer whilst I was there and we discussed two trips for Ma... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Excellent customer care. Sarah in Chepstow went above and beyond to help us book the right cruise for us. They are always so helpful and friendly, wouldn’t book any other way as they help sort any iss... See more
Amazing staff, always friendly and helpful. Had to rearrange a river cruise and it was seamless, and to find a replacement holiday, a really great experience.
Agent was very helpful and took time to research various options available on my travel needs. Thereby reaching a satisfactory booking
Company details
Written by the company
Miles Morgan Travel is renowned for its excellent service and competitive prices. Our friendly expert team is second to none and uses their extensive knowledge to create the perfect holiday, just for you. This dedication to customer satisfaction has led to a host of awards, including the Best Travel Agent in the South West and South Wales for the 6th time. Our in-depth experience and proven high levels of service are supported by the financial security of being fully ABTA-bonded.
Contact info
14 High Street, NP16 5LQ, Chepstow, Monmouthshire, United Kingdom
- 01291 762006
4.9
Excellent
325 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Miles Morgan Travel - Chepstow
Thank you for your lovely review!
Kind regards
Team Chepstow
Excellent professional and friendly service
Molly and Ellie were very friendly, professional and patient with our booking. Finding us a last minute holiday which exceeded our expectations and budget.
Thank you both!
May 30, 2026
Reply from Miles Morgan Travel - Chepstow
Thank you for your lovely review! It was a pleasure.
Kind Regards,
Molly.
Excellent experience yet again.
Yet again, we had a successful experience at the Chepstow branch of Miles Morgan. We booked a cruise, discussed further ideas and left with several ideas to think about. We met with Ellie again who understands the type of holidays we enjoy.
June 4, 2026
Reply from Miles Morgan Travel - Chepstow
Thank you for your lovely review! It is always a pleasure to book your holidays!
Kind regards
Ellie
Great team and very helpful
The team at Miles Morgan at Chepstow we’re very helpful and helping us choose our next river cruise.
The team are very knowledgeable about the holidays and travel 10 out of 10
June 3, 2026
Reply from Miles Morgan Travel - Chepstow
Thank you for your review! It is always a pleasure to book your holidays!
Kind regards
Ellie
We have never used Miles Morgan before
We have never used Miles Morgan before, why i don't know
We where helped by Molly, a truly delightful young lady who went out her way to help us gain the holiday we wanted. So glad we went into the shop, we will certainly use again. Thankyou Molly.
June 2, 2026
Reply from Miles Morgan Travel - Chepstow
Thank you for your lovely review! It was a pleasure to book your cruise for you! I look forward to booking your future holidays :)
Kind regards
Molly
Reply from Miles Morgan Travel - Chepstow
Thank you for your review!
Kind regards
Team Chepstow
Our Cruise to Italy
Miles morgan can always be trusted and they are again best travel agent of the year, after a disastrous start to a cruise, to say they pulled the stops out and sorted things is an under statement many thanks to them again in giving us a second chance to what was a fabulous holiday
May 24, 2026
Reply from Miles Morgan Travel - Chepstow
Thank you for your lovely review! I am so glad we managed to get you out there to join the cruise and we appreciate your further bookings with us!
Kind regards
Catherine
Very helpful and efficient sorted a…
Very helpful and efficient sorted a holiday out for us again
May 19, 2026
Reply from Miles Morgan Travel - Chepstow
Thank you for your lovely review!
Kind regards
Catherine
Excellent staff very good service
May 16, 2026
Reply from Miles Morgan Travel - Chepstow
Thank you for your review!
Kind regards
Team Chepstow
Reply from Miles Morgan Travel - Chepstow
Thank you for your lovely review!
Kind regards
Rhiannon
Excellent travel agent really…
Excellent travel agent really knowledgeable go above & beyond to help you with your holiday requirements brilliant foreign exchange bureau would recommend them to anyone for all there travel requirements
May 15, 2026
Reply from Miles Morgan Travel - Chepstow
Thank you for your lovely review! It is always a pleasure booking your holiday!
Kind regards
Ellie
Super efficient service
Molly was very helpful answering our questions and contacting the travel companies on our behalf. She got back to us when she said she would and was extremely efficient. Definitely recommend.
May 12, 2026
Reply from Miles Morgan Travel - Chepstow
Thank you for your review!
It was a pleasure to book your holiday.
Kind regards
Molly
Ellie was great
Ellie was great, she planned our holiday just as we wanted it. Nothing was too much trouble ( we kept changing things)
May 2, 2026
Reply from Miles Morgan Travel - Chepstow
Thank you for your lovely review!
It was a pleasure booking your holiday and I'm glad we got the perfect itinerary for you.
Kind regards
Ellie
Great customer experience
Great customer experience booking with Miles Morgan Chepstow. Nothing was too much trouble to research, very knowledgeable, friendly and professional team. I will definitely use them in the future.
April 14, 2026
Reply from Miles Morgan Travel - Chepstow
Thank you for your lovely review! It was a pleasure booking your holiday!
Kind regards
Ellie
Reply from Miles Morgan Travel - Chepstow
Thank you for your review!
It is always a pleasure booking your holidays!
Kind regards
Ellie
You have always been professional and…
You have always been professional and efficient staff has always been helpful and courteous we booked the cunard 2 yeats ago but had to cancel because my husband had a stroke am going with my daighter very excited
April 12, 2026
Reply from Miles Morgan Travel - Chepstow
Thank you for your lovely review! I am so glad we could get your Cunard cruise booked for you!
Kind regards
Catherine
Reply from Miles Morgan Travel - Chepstow
Thank you for your kind review!
Kind regards
Ellie
Reply from Miles Morgan Travel - Chepstow
Thank you for your kind review!
Kind regards
Ellie
Extremely knowledgeable and efficient staff.
The staff are extremely knowledgeable, friendly and super efficient. They match our holidays to our specifications, perfectly.
April 1, 2026
Reply from Miles Morgan Travel - Chepstow
Thank you for your lovely review! It is always a pleasure to book your holidays!
Kind regards
Rhiannon
We went in the Chepstow branch to book…
We went in the Chepstow branch to book a city break in Florence. Ellie was very helpful and after going through a few options, we were very happy with our holiday for October
April 8, 2026
Reply from Miles Morgan Travel - Chepstow
Thank you for your lovely review! It was a pleasure to book your holiday!
Kind regards
Ellie
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.