Miller Homes Reviews 

Chris Smith came over to look at our faulty door lock and ended up helping with the other issues we had as well. Extremely helpful and friendly!

Mark Taylor has been today. Fabulous job. Gone above and beyond. Very polite and knowledgeable. Highly recommended.

Darren H visited my house to do some remedial works - he was friendly, hard working and trustworthy! Thanks again Darren.

Chris Smith came on time. He was very friendly from the start!! He explained what he would do and managed our expectations with positively! He also took in some minor other tasks and finished theses of yo a high standard too! A nice, friendly man, who is an asset to the Miller team. A 5 star rating and I would recommend him to anyone....

⭐☆☆☆☆ Disappointing aftercare and customer service

Unfortunately, my experience with Miller Homes after completion has been very disappointing. While the sales process was positive, the level of support once I received my keys has fallen well below my expectations.

Before handover, I expected the necessary arrangements for the electricity and gas accounts to have been completed. Instead, this became an issue that I had to resolve myself, creating unnecessary stress during what should have been an exciting move.

During the sales process, I initially decided not to include turf. Shortly afterwards, I realised I would like to have this completed. As Miller Homes is still actively building on the development, I repeatedly asked whether this could be arranged. Rather than offering a practical solution or any flexibility, my requests were simply declined with little willingness to help.

The most frustrating issue has been the internet connection. Four months after moving in, the property is still not properly ready for installation by an internet provider. I have chased this on numerous occasions and have repeatedly been told that it would be fixed, but those promises have not materialised. The lack of communication, ownership and urgency has been extremely disappointing.

What has stood out most is the poor customer service. I have had to follow up repeatedly, often without responses or meaningful updates. As a customer, I should not have to spend months chasing basic issues that should either have been resolved before handover or dealt with promptly afterwards.

Buying a home is one of the biggest investments people make, and the aftercare should reflect that. I hope Miller Homes takes this feedback seriously and improves its communication, accountability and support for homeowners after completion

Greg was very good and friendly

Just wanted to leave a review for Christopher Smith and Plumber Josh as they were very friendly during the visit, very knowledgeable and got the job done in a timely manner. We’re great with explaining what was wrong and the best way to rectify.

Darrell hardcastle, amazing work ethic. Did everything and more when coming round to sort a few problems out in my new build

Sue over at a Mill Chase park has been brilliant with us. Above and beyond in all areqs. Thank you!!

Great people showed us what we needed to know and more

Craig the technician came to replace our kitchen plinth at Bonington Grange, Gedling, he was so friendly, polite and very helpful, he did a brilliant job and an absolute credit to your company.

We have had nothing but support and guidance from both Sharleen and Emma at The Hedgerows,as we go through the process of buying our new home. We look forward to the next few months until we get our keys. Thank you both 😊

Marek has been so nice and helpful with our miller homes supporting in guiding us the on board new home tour and also in supporting us with our new home queries. He has always been a star in serving his customers and willing to help all the time

Without this lady I think we would have been disappointed in our new build house purchase on Dial house place in Rainford. Debbie Vivi has made the whole experience an enjoyable one knowing that she would get things done efficiently and as quickly possible without the worry and stress.
Everything we have raised throughout the process has been swiftly acted on by Debbie and she has communicated with us on a daily basis.

The amount of care and hardwork Debbie has put in for us we cannot thank her enough!!!

She helped us with our options the solicitors and in every step of the buying process she has been there to reassure us.

I would definitely recommend miller homes whilst Debbie is leading the way she will not disappoint!!!

Miller Homes have been brilliant scheduling in their technicians for any snagging issues with my new home - not that there has been many. 🤩
Harry carried out the tasks today and he did a sterling job! He was polite, friendly and accomplished. Thank you! 🙏🏼

Mark Callaghan came to do a few touch ups in our home. He was very friendly, reliable and did a great job.

Had some work done today by Marek he was professional and did an amazing job ! Left everything clean and tidy . Would recommend Millerhomes and their contractors .

Jake visited today and sorted the skirting in our main bedroom en-suite and re-siliconed it.
Fantastic job from a professional, friendly and skilled tradesperson.
Highly recommended Top guy.

Wanted to take the time to complete a review of my experience with the miller homes after care admin team, they are all wonderful but in particular Steph, she has been amazing, she is so friendly, polite, professional and extremely efficient and all round amazing at her job, when we were looking to purchase a new home one big decider was that we were told by more than one person that miller homes after care was great and we truly have found that to be the case. I really hope that Steph's boss gets to read this as she truly is wonderful, I really hope she is appreciated for all the hard work she does within her role.

It’s a shame 0 stars isn’t a choice. The most dreadful aftercare service we have ever had the misfortune to deal with. Over a year in our new home, and faults still haven’t been addressed e.g. our solar iboost was diagnosed as faulty late April 26. Three months later and still no replacement: you can buy it online for £300 and next day delivery, but Miller insist on sending more electricians to check on it, then tell you it’s the plumber that needs to order it, but give it to an electrician to fit. Utter incompetence at the highest level, the email trail is circa 30+ and growing weekly. Next step will be emailing their CEO, maybe it’s time to involve the chiefs…