Miller Homes Reviews 

Jake visited today and sorted the skirting in our main bedroom en-suite and re-siliconed it.
Fantastic job from a professional, friendly and skilled tradesperson.
Highly recommended Top guy.

Wanted to take the time to complete a review of my experience with the miller homes after care admin team, they are all wonderful but in particular Steph, she has been amazing, she is so friendly, polite, professional and extremely efficient and all round amazing at her job, when we were looking to purchase a new home one big decider was that we were told by more than one person that miller homes after care was great and we truly have found that to be the case. I really hope that Steph's boss gets to read this as she truly is wonderful, I really hope she is appreciated for all the hard work she does within her role.

It’s a shame 0 stars isn’t a choice. The most dreadful aftercare service we have ever had the misfortune to deal with. Over a year in our new home, and faults still haven’t been addressed e.g. our solar iboost was diagnosed as faulty late April 26. Three months later and still no replacement: you can buy it online for £300 and next day delivery, but Miller insist on sending more electricians to check on it, then tell you it’s the plumber that needs to order it, but give it to an electrician to fit. Utter incompetence at the highest level, the email trail is circa 30+ and growing weekly. Next step will be emailing their CEO, maybe it’s time to involve the chiefs…

Had a visit from Harry to carry out some repairs in my home he was the perfect worker in every way so polite and clean and tidy Also perfect workmanship

A huge thank you to the guys on site at The Fairways, Wombwell. Mark T, Ford and Matt. Just lovely people who genuinely want to provide the very best service. Zero messing around, quality work and just lovely people. A absolute credit to Miller Homes - these guys have just made the whole ‘new home’ experience for me :)

Mark at the sales office has gone above and beyond to help us reserve a plot and find out any queries we had.

Very pleasant man who changed our weathered hinges and door strip. He also adjusted the door which hadn’t shut properly since we’d moved in. Hopefully he’ll be back to do the front door!

Alex B visited our property to complete some snagging work that had unfortunately been outstanding for quite some time due to delays with Miller Homes Customer Care.

He arrived early but waited until the agreed appointment time before knocking. He was polite, courteous, friendly and worked in a clean and tidy manner throughout. He took the time to complete everything properly and was happy to explain what he was doing.

A genuinely pleasant person to deal with and a great representative for Miller Homes. Thank you again, Alex.

We had a great experience with Liz Marsh throughout the purchase of our new home at Langley Chase. From the beginning, Liz was professional, friendly, and always willing to help with any questions we had. She kept us informed throughout the process, explained everything clearly, and made what could have been a stressful experience feel much smoother.

Her communication was excellent, and she was approachable, patient, and genuinely committed to providing a positive customer experience. We really appreciated her support and the time she took to ensure we understood each stage of the buying journey.

Thank you, Liz, for your excellent service and dedication. We wish you all the best and would happily recommend you to anyone looking to purchase a home at Langley Chase.

We cannot recommend the Miller Homes team at Arlesey Gate highly enough.

From the very beginning, our experience has been outstanding and that is largely thanks to Kelly Jones. Throughout our journey Kelly has been the perfect combination of professionalism, knowledge, warmth, and genuine care.

During an incredibly difficult personal situation, Kelly showed exceptional compassion, patience, and understanding. She went above and beyond to support us, keeping us informed, reassuring us when we needed it most and making what could have been an overwhelming experience so much easier. Her kindness and empathy were far beyond what we expected and we will always be grateful for the care she showed our family.

Kelly is an incredible asset to Miller Homes and truly deserves recognition for the exceptional service she provides. She embodies everything you would hope for in a Sales Manager and is a shining example of outstanding customer care. People like Kelly don’t just sell homes they build trust and create an experience that customers will remember for years to come.

We wholeheartedly recommend both Miller Homes and the Arlesey Gate development. If you’re considering buying a new home, you can do so with confidence knowing you’ll be looked after by a team that genuinely cares.

Thank you, Kelly, for everything you’ve done. We sincerely hope Miller Homes recognises what an exceptional member of staff they have. Your dedication, compassion, and commitment have made all the difference, and we couldn’t be more grateful.

Hilary was very professional and knowledgeable who answered all our questions with a friendly manner. Regards. Stephen & Stephanie Terry

Had a visit from Chris Smith to sort out the snags, and I couldn’t be happier with the service. He came out and fixed everything to a very high standard, and even helped fix the front door, which had become difficult to lock.

Chris was very friendly, professional, and accommodating throughout the visit. He took the time to make sure everything was working properly before he left. Excellent customer service and a great experience overall. Thank you, Chris!

Joanna at Windlestone point , Chilton. Joanna has looked after us very well with the purchase of our first home. Ever since she took our reservation over from a previous sales assistant , her care and advice has truly been appreciated and made our experience 5 star. A very big thank you for being exceptional.

Liz is a very knowledgeable in the new house building market. She in very empathetic to your needs and lets the quality of Miller Homes sell themselves.
Would recommend this housing development

I'll start by saying that I was pleasantly surprised to met Craig today. Such a polite and kind man who was very focused on his job and did an amazing job! I recommend Craig to everyone who needs work to be done around the house. He's careful to details and nicely explained the solutions to our problem! Well done Craig, nice to met you!! 5*

There are 3 main things I am very unhappy with.
1) My home leaks. Miller have been to investigate by removing some bricks. They have acknowledged verbally that the damp proof course has not been constructed correctly, as per the technical drawings, but I have not yet been offered a solution, and it now feels like they are trying to avoid the problem all together. The bricklaying contractors have quit. The technical rep has quit. And the above/below ground engineers have stopped responding to my emails. I suspect the build error may affect a lot more houses than just mine, but it is only recognisable when the skirting boards are removed under specific weather conditions.
2) Block Paving Driveway subsided very early on and it floods whenever it rains. I have been chasing this up for over 2 years, and the problem is still unresolved. Communication and feedback are appalling.
3) The communal areas of the estate were not finished on schedule. No work has been done for a long time and the schedule for doing it seems to constantly go back further and further, to the point that it feels as though it is never going to be completed.

This 5* Review is specifically for Marek, who today carried out remedial work at our property.
Marek was outstanding from start to finish. Friendly, professional, knowledgeable, and incredibly thorough, he approached the job with genuine care and attention to detail. The quality of his workmanship was excellent, and he took the time to ensure everything was completed to the highest standard.
It's really refreshing to meet someone who clearly takes so much pride in their work. Marek made what could have been a stressful experience completely straightforward and hassle-free.
I couldn't be happier with the result and I'm very grateful for his efforts. Marek deserves full recognition for the fantastic job he did. Highly recommended.

Massive thank you to Jackie and Alison at Portside Village Middlesbrough!! We are just beginning our house journey and though we aren’t ready to buy just yet, we will definitely be back to miller thanks to these two ladies who have been very helpful and provided great customer service. Thanks again!!

We had Chris smith attend our home today, he took the time to fix a multitude of issues around my house, paying great attention to detail and making sure everything was completed to a high standard. Nothing seemed too much trouble, and he was happy to explain what he was doing along the way.
I couldn't be happier with the service I received. Thank you for doing such a fantastic job!