Mindbody Reviews 

Pam was really great at helping me get setup with MindBody!

very good rapport with technician. answered all questions and made things easy.

Enjoyed my training sessions with Gustavo. He is very knowledgeable and thorough. He made sure to answer all my questions before moving on to the next topic. As a business owner, new to building any kind of computer system, I highly appreciate his support and patience.

Onboarding is going really well. I have used Mindbody before but so much has changed. Still not 100% I'm using it to its best, but we are definitely getting there.

We had a really good experience with Maree helping set up our Attentive systems. Maree was very helpful and thorough, leaving us feeling that we can continue to manage it ourselves. For this experience we can't fault the customer service!

Unnecessary Upselling and Unethical Marketing Strategies
Overall, the software works well. However, there are constant attempts by the company's "Account Executives" to upsell you into a package you don't need, which is concerning. My last call with MB to discuss getting things like widgets included in my current website package turned into an attempt to get me to upgrade to a package that includes features my business doesn’t need or would never use.

The Account Executive didn't listen to anything I said, as evidenced by her asking me several questions that had already been answered in my explanation of my business. They also didn't seem to care at all about my brand or mission, since it doesn't involve subscriptions or mass classes and is built more on healing and holding space for those recovering from trauma.

I believe marketing should include a full understanding of the company's brand, followed by promoting it in ways that are in alignment with the company's mission statement and core values. Instead of support in doing this, I was met with indifference and an attitude that I should prioritize money and profit over my clients' healing.

Disappointing. I guess my $200/month subscription and almost $1500/year insurance policy aren't enough for this company to easily provide the tools I already have and continue to pay for. I was talked over and dismissed when I said, "I would think" about the upgrade. Pretty comical and ironic situation when MB preaches to you about how amazing their software is at tracking client retention. I am currently exploring new software and insurance options for when my contract expires

We had a great experience for the first time using Mindbody and expect it all to workout well! Aaron is a very nice and gentle person.

Peter was very helpful! He was knowledgeable and straight to the point. We got everything accomplished in a very timely manner…which is so important to me because I never have enough time in my day!

He is really nice to help me

Maria is so helpful, knowledgeable, and supportive. I have enjoyed working with her.

Thank you to Jesus for a smooth and quick set up process. He structured the onboarding in a very logical way, introducing the most important aspects of the platform in the first meeting and then using the next two for specific questions. He was patient, knowledgable and seemed genuinely interested in helping me get the most out of the software. I also received excellent support from Julien on the Payments side, who was responsive throughout the setup process and troubleshooting some registration issues. Overall, really happy with the experience, including the speed and support from the onboarding team!

Onboarded with Cornelius and it was super smooth.

I'm glad they offered the refresher training.

I made the switch from Vagaro to MINDBODY and my on boarding specialist Josselin made my experience very easy and smooth. She’s very knowledgable an easy-going! I’m really happy we got to work together.

Customer service was great. The on boarding meetings help explain the features and Peter Castro our instructor was great at answering our questions and tailoring the meeting to our specific needs47.

Lyndah was great. She helped me get up quickly, was incredibly responsive, kind and clear and just a pleasure to work with. I highly recommend her!

Nathalia was very patient and was prepared to answer any question I threw at her. Was a great intro to new software.

I am new to building my small business on this platform but my Onboarding trainer Stephannie was so amazing and so very helpful. I felt hesitant to make my switch but with her guidance I feel ready to launch my business on Minbody. I am thankful for my time with Stephannie and rest of the team helping me!

Nayara was friendly and informative. She took the time to explain things clearly.

I signed up a couple months ago and I haven’t gotten anybody to connect with, to get my website set up, until just a couple weeks ago. The process is really slow, and I’m not getting very much value from joining MINDBODY.