Beautiful curated box that I felt was just for me and exactly what was needed. Beautiful crystals, jewelry and items that helped me on my spiritual journey. Arrived quickly and can not wait to receive... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I’ve been getting the Mindful Souls subscription boxes for the past 2 months and they’re totally worth the cost. The items in each box would cost way more if you bought them individually, and ever... See more
Company replied
The csc was great on all my orders. I'm pretty much in love with EVERYTHING I've gotten except for my latest purchase the laboradite bangle bracelet which is too big it's fallen off my wrist -- prett... See more
Company replied
I look forward to receiving my box every month, it is a big uplifting peaceful experience. This monthly box, it is the one thing I have set aside for myself, my self-care. As a full-time mother, wif... See more
Company replied
Company details
About Mindful Souls
Written by the company
🌿 Mindfulness Made Simple 🌟
A monthly dose of tools and rituals tailored for modern life. ✨
🧘 About Us
Mindful Souls started in 2018 as a small team with a really big dream: to bring peace, mindfulness, and joy into the lives of others. 💜 And so, the Mindful Box was born—a subscription box filled with natural crystals, spiritual tools, beginner-friendly guidance, and more! 🔮🛂
💡 What We Stand For
“We believe mindfulness and spiritual growth belong to everyone—so we make it easy.”
Our Mindful Boxes, curated by our gem guru, Monal Gehlot, and a team of lithotherapists, have already touched the lives of 180,000+ subscribers across the USA, Europe, and Australia! 🌍
✨ What Sets Us Apart? 🌟
- 💎 100% natural crystals with certified authenticity.
- 🌍 Ethical sourcing and responsible practices.
- 📚 Experts in lithotherapy and spirituality.
- 🔧 Soul-nurturing items beyond subscription boxes.
- 🙏 Every purchase donates a meal to a child in need in India (320,000+ meals donated!).
📂 Categories
Contact info
Burgemeester de Bordesplein 9, 3135 HE, Vlaardingen, Netherlands
- 888-307-1295
- support@mindfulsouls.com
- mindfulsouls.com
4.5
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Be careful as they will resubscribe you and take your money even after you cancel
I have cancelled my subscription with these guys 3 times now. They keep reactivating my account and trying to take payment. Luckily I cancelled this at source of payment so they have been unable to get cash but its scary how many people they have done this to and refused to give money back. Also concerning why they have people's payment details still on record despite being asked to delete them.
Its getting frustrating now im having to repeat the back and forth via email with thenlm and to go back in and cancel every couple of months.
The boxes were okay but not worth all this hassle afterwards wish I didn't bother at all with the company.
February 8, 2026
Unprompted review
Reply from Mindful Souls
Thank you for sharing your experience, Erica — we’re truly sorry to hear how frustrating and concerning this situation has felt. We completely understand how upsetting it must be to feel that your subscription was reactivated after cancellation, especially when you expected everything to remain closed and settled.
We want to reassure you that we take concerns like this very seriously, and we would never intentionally reactivate a subscription without authorization. We have carefully reviewed your case and have shared the full details and clarification via email, including the current status of your subscription.
Kindly check your email, as the information provided should help clarify what occurred and confirm the actions taken on your account. If anything still feels unclear or unresolved, please reply directly to the email, and we will be more than happy to assist further and ensure everything is fully settled for you.
We truly appreciate your patience and the opportunity to address this matter, and we sincerely apologize for the frustration this situation has caused. Your peace of mind is very important to us, and we are here to help. 🤍
Advertisement
Excellent all round
Fast delivery, beautiful items, very well packaged, amazing quality and service
February 4, 2026
Unprompted review
Reply from Mindful Souls
Thank you so much for your lovely feedback! 🌸
We’re thrilled to hear that you loved the fast delivery, beautiful items, careful packaging, and the quality of our products and service. Your support truly means a lot to us.
Staff 10/10
I received my first box and got a broken item but the staff at Mindful Souls were prompt on sending a replacement product free of cost! 10/10
February 1, 2026
Unprompted review
Reply from Mindful Souls
Thank you so much for your kind words! 💛
We’re sorry your first box arrived with a broken item, but we’re glad our team could quickly send a free replacement. Your 10/10 means a lot to us!
Great products and customer service
I have a monthly subscription to the mindful boxes. The products are always of a very high quality. On the one occasion I received an item that wasn’t up to my expectations, the customer service team were very understanding and helpful in addressing the issue quickly by offering me a replacement or a discount on my next boxes. I would highly recommend Mindful Souls!
January 25, 2026
Unprompted review
Reply from Mindful Souls
Thank you for sharing your experience with us 💛 We’re delighted to hear that you enjoy the quality of our Mindful Boxes and that our support team could quickly assist when needed. Your recommendation truly means a lot to us.
Very responsive and diligent customer…
Very responsive and diligent customer service! Everything answered in a timely manner. The reason I keep buying from them!
February 2, 2026
Unprompted review
Reply from Mindful Souls
Thank you so much for your kind words 💛 We’re glad to hear our customer service has been helpful and responsive. Your trust and continued support truly mean a lot to us.
Advertisement
I always look forward to my Mindful…
I always look forward to my Mindful Souls package, it’s exciting to know it’s going to be filled with a surprise, and things that I’ll enjoy. Besides the subscription box, I’ve ordered a few pieces of jewelry, and loved them. I’ll also add, that I’ve had to contact customer service a couple of times, and both times they were excellent, they fixed the issue immediately and we’re super caring about the matter. I recommend this company and their products to anyone that likes crystals, or meditation type items.
February 1, 2026
Unprompted review
Reply from Mindful Souls
Thank you so much for your kind words 💛 We’re truly happy to hear that you enjoy our boxes, jewelry, and customer support. Your support and recommendation mean a lot to us.
Ordered a humidifier lamp
Ordered a humidifier lamp, lamp came with a light not working. They will not replace it and only want to refund me 40% of what I paid. Been emailing them and they quit responding. I sent them videos to prove it is not working right. They want me to be satisfied with a defective item.
January 31, 2026
Unprompted review
Reply from Mindful Souls
Thank you for sharing your feedback, Ann, and we’re truly sorry for the frustration this situation has caused. We completely understand how disappointing it must have been to receive an item that did not meet expectations.
Upon reviewing your case, we can confirm that a replacement has already been arranged and received, as confirmed in your communication with our team. We have also shared the full details via email for your reference.
Kindly check your email for the latest update, and if there is anything further you would like us to review or clarify, please feel free to reply there — we are always happy to help and ensure everything is fully resolved for you. 🤍
Beautiful items.
February 1, 2026
Unprompted review
Reply from Mindful Souls
Thank you so much! ✨ We’re really happy to hear that you found the items beautiful—it truly means a lot to us. 💖
Terrible service
Terrible service! The monthly subscription box is definitely not worth the cost. You will get DAILY marketing emails and cancelling your subscription is very difficult! STAY AWAY!!!!
February 1, 2026
Unprompted review
Reply from Mindful Souls
Thank you for sharing your feedback, Helen, and we’re truly sorry to hear about your experience. This is certainly not the feeling we want any member of our community to have, and we would really like the opportunity to make things right.
We were unable to locate your account based on the information available. Could you kindly share the email address used for the subscription or any order number so we can review your case and assist you further?
We also understand that frequent emails can feel overwhelming — please note that you can unsubscribe anytime using the link at the bottom of any email, or we can help ensure your preferences are updated.
We look forward to your response and truly appreciate the chance to resolve this for you. 🤍
Advertisement
Beautiful n helpful items but the staff are just as special
Everything I receive is exactly what I needed at that time, it's like the universe is helping me n hearing me
February 1, 2026
Unprompted review
Reply from Mindful Souls
That’s beautiful to hear—thank you so much for sharing this with us. We truly believe in divine timing, and it means a lot to know that what you receive resonates with you when you need it most. We’re grateful to be part of your journey and honored to support you along the way.
Love Love Love
The boxes are well thought of. Different crystals that do different things. The box is well packed for transportation. I love the affirmation cards and the brochure that came with so I could reference again.
November 5, 2025
Unprompted review
Reply from Mindful Souls
Thank you so much for sharing your experience with us. We’re really happy to hear that you enjoyed the thoughtful curation of the boxes and the variety of crystals included. It’s great to know the packaging arrived safely and that the affirmation cards and brochure have been helpful for you to reference. Your feedback truly means a lot to us, and we’re grateful to be part of your journey.
I have found this company to be…great value
I have found this company to be responsive to all questions and concerns.
I find the items to be well made. The value and variety of products is impressive.
I’m learning about crystals, meditation and spiritual practices.
January 26, 2026
Unprompted review
Reply from Mindful Souls
Thank you so much for sharing this—your kind words truly mean a lot to us. We’re glad to hear that you’ve found our team responsive and that you’re enjoying the quality, value, and variety of our products. It’s wonderful to know that your journey with crystals, meditation, and spiritual practices is growing, and we’re honored to be a part of it. If you ever have questions or need guidance, we’re always here for you.
They have great products beautifully…
They have great products beautifully made and designed for your needs. The customer service team is just as amazing as their product.
January 25, 2026
Unprompted review
Reply from Mindful Souls
Thank you so much for your kind words! We’re truly grateful for your appreciation of our products and our customer service team. It means a lot to us to know that our work is making a positive impact. ✨
Advertisement
Assured me everything was good to go
Assured me everything was good to go. Very nice
January 3, 2026
Unprompted review
Reply from Mindful Souls
Thank you so much for your kind words! We’re really glad we could reassure you and that everything felt good to go. Please don’t hesitate to reach out if you need anything else—we’re always happy to help 💜
They were patient and understanding.
January 7, 2026
Unprompted review
Reply from Mindful Souls
Thank you for your kind words! We’re glad to hear that you felt supported and understood. It truly means a lot to us 💜
I highly recommend this product
I highly recommend this product! Well worth the money and great investment
January 19, 2026
Unprompted review
Reply from Mindful Souls
Thank you so much for your recommendation! We’re thrilled to hear you feel it was well worth the investment. Your support truly means a lot to us 💜✨
❤️❤️❤️❤️❤️❤️❤️i Am so HAPPY WITH MINE FIRST…
❤️❤️❤️❤️❤️❤️❤️i Am so HAPPY WITH MINE FIRST MINDFULL BOX,🙏🙏🙏SO HAPPY😀😀😀😀😀😀😀💜!!!!
January 19, 2026
Unprompted review
Reply from Mindful Souls
❤️❤️❤️ Thank you so much for sharing this! We’re absolutely thrilled to hear how happy you are with your first Mindful Box 💜✨
Your joy truly means the world to us, and we’re so grateful to have you as part of the Mindful Souls family 🙏😊
We hope each box continues to bring you happiness and positive energy!
Advertisement
dreadful company no customer service refusiing to comply with the law surrounding faulty goods
my diffuser bracelet lasted less than 3 minutes and snapped whilst i was sitting watching tv mindful soul have made me jump through hoops and are still refusing me a refund or replacement as the law required . firstly i had to send a photo of the broken bracelet ( that's a reasonable request )then they offed me 30 % of my next box i refused and asked for a replacement or refund !! then they offered to refund 10 % i refused . i have had to chase them up every single step of the way for over two weeks . then they asked for a content card (i don't even know what that is or if i got one but i certainly don't have it now ) it old them that and now they are refusing to refund or replace the bracelet until i send them the content card even although i don't have it . they say they don't what bracelet it is that they have to replace . they lied . they have my order and they also have a photo of the broken bracelet. i have no clue why they are going to these lengths to avoid their legal responsibility to replace or refund . they even also quoted their 30 day returns policy to me which we all know doesn't apply to faulty goods . they are attempting to treat me like a mug at the moment and are currently not replying to messages again . i think they hope i will disappear over the cost of a diffuser bracelet . buyers beware of this company their customer service appears to be non existent. update *** i am still waiting *** no offer of refund or replacement just another stupid request to sent a video order no etc they already have all that and are continuing to refuse to deal with this oh and now they are quoting their 30 days return policy which has no legal bearing whatsoever on faulty items **** AVOID AVOID AVOID this company
January 19, 2026
Unprompted review
Reply from Mindful Souls
Thank you for sharing your experience, Jacqueline and we’re truly sorry for the frustration this situation has caused. We completely understand how disappointing it must have been for the diffuser bracelet to break so quickly, especially after the effort you made to provide details and follow up with us.
After reviewing your case, we can confirm that your order was placed on 08/31/2025, and due to updates in some of our product assortments over time, there was some difficulty identifying the exact bracelet variant from the original batch. That said, we want to make this right for you.
We have now arranged a replacement bracelet to be sent to you. Please kindly check your email for the full details regarding the replacement shipment and next steps.
We sincerely apologize for the inconvenience and for any delay in communication you experienced. Your feedback is truly important to us, and we appreciate your patience while we worked to resolve this. If there is anything further we can assist you with, please reply to the email thread and we will be happy to help. 🤍
Long wait time to receive orders
I really think the Mindful Souls subscription boxes are a good value for the money and it brings me great joy to open one up and discover what's inside. Shipping could be better. I've been subscribing for over a year now and I have had shipping issues more often than not. It takes between 2-3 weeks from the date ordered to arrive and many times it gets stuck somewhere and I have to inquire where it's at to get the shipment moving again. Customer service always addresses the issue in a timely manner and 7-10 days later it arrives. I just wish it didn't happen as often as it does and require as much effort to get my box.
January 5, 2026
Unprompted review
Reply from Mindful Souls
Thank you so much for sharing such detailed feedback with us. We’re truly happy to hear that our subscription boxes bring you joy and feel like a good value—that means a lot to us. At the same time, we’re genuinely sorry for the recurring shipping delays you’ve experienced. We understand how frustrating it can be when deliveries take longer than expected or require follow-ups to get moving. While we’re glad our support team has been able to assist promptly each time, we agree that this shouldn’t be happening as often. Your feedback is important and has been shared with our shipping team as we continue working to improve transit times and reliability. We truly appreciate your patience and your continued support over the past year.
Not quality items disappointed.
Received my first box. Well, nothing like the offer they showed. I was expecting the 12 bracelets and Oracle cards, instead I got a post card with a mantra, a rose quartz wand crystal, a poorly made bracelet and a cheap looking necklace. The box was much smaller than I expected too.
I have tried their automated system to return and cancel the subscription and it is hasn't been answered. I emailed requesting cancellation and return which apparently is being sent you someone higher up the chain. I looked at the FAQ's too and it says you can manage your subscriptions. Well, I certainly am unable to cancel it . I have gone through every button and taken screen shots each time so I cannot cancel it. I am getting cross now. I don't want the box I can spend that amount at my local crystal store and get a lot more.
I am really not feeling peaceful, mindful or anything else that should be making me feel positive.
Think carefully before going it. I love my crystals, and mantras and I thought this was going to be fantastic but it isn't. Great idea but not so much on the items within or communicating with them. If they take any more money I will be fuming.
It isn't easy to cancel. It has active by the side but if you press that it goes onto another screen. The "chat to us" leaves you hanging, the "bot" did "not" want to chat at all.
.
January 14, 2026
Unprompted review
Reply from Mindful Souls
Thank you for sharing your honest feedback, Sharon— we’re truly sorry to hear that your first box did not meet your expectations and that the experience left you feeling frustrated rather than peaceful. This is never the feeling we want our community to have, especially when you were looking forward to receiving meaningful spiritual items.
We understand how disappointing it must have been when the contents did not match what you expected, and we sincerely apologize for any confusion regarding the offer presentation. We also recognize how concerning it can feel when managing or cancelling a subscription does not appear straightforward, and we truly appreciate you bringing this to our attention.
As per our recent conversation, your subscription details and support information have already been shared with you via email, including guidance on managing your subscription preferences. Kindly check your inbox for the full details, and please feel free to reply directly to that email if you would like any further assistance — we are here to help ensure everything is fully resolved for you.
Your feedback is incredibly valuable to us as we continue improving both our boxes and the support experience we provide. We truly appreciate the opportunity to make this right and bring back the sense of calm and positivity you were hoping for. 🤍
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.