Mineperfumelab Reviews 1,209

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 351 reviews, reviewers overwhelmingly had a great experience with this company, frequently praising the unique and high-quality products, especially the diverse range of captivating scents. Customers consistently highlight the excellent service, fast delivery, and the meticulous care taken in packaging, even for sample sets. Many appreciate the longevity and distinctiveness of the fragrances, noting that they often receive compliments. However, some people were dissatisfied with their orders, reporting issues such as receiving incorrect perfumes or finding bottles leaked or half-full upon arrival. There were also occasional concerns about delivery times being longer than expected and a few instances of unresponsiveness from customer service regarding order problems.

What people talk about most

Product

Users describe positive interactions with product, with many reviewers praising the top-notch quality and... See more

Quality

Reviewers mention positive feedback about quality, with many praising the products as top-notch, outstanding,... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the fast shipping times and... See more

Order

Consumers find order experiences to be ambiguous, with many reporting issues such as never receiving their... See more

Service

People report positive experiences with service, often describing it as fantastic, excellent, and brilliant,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I love the various scents that MINE Perfume Lab have created. I started with all 3 sample sets and from there, have chosen: Vesevo, Patchouli, OUD, Arche, & Shamrock. The quality of product is matched... See more

Company replied

Rated 5 out of 5 stars

I recently ordered a couple of the MinePerfumeLab Sample Sets. The whole process was super smooth. The webpage is extremely user friendly, communication was clear and concise throughout and I receiv... See more

Company replied

Rated 5 out of 5 stars

Fantastic smells, great marketing, excellent service. Please stay as you are. I already use 5 of your perfumes! My Guerlains, Ormondo Jaynes & Francis Kurkdjians stay in my closet since I have discove... See more

Company replied

Rated 5 out of 5 stars

Fast delivery, everything arrived perfectly, beautiful packagings even for tester boxes, i really like fragrances, especially because they are different from usual stuff you find in stores. Nice conta... See more

Company replied


Company details

  1. Perfume Store

Written by the company

Mine Perfume Lab nasce in Italia come un progetto autentico e sensoriale: fragranze intense, al 25%, pensate per evocare ricordi e identità. Ogni profumo è un racconto, rifinito a mano tra cera lacca e dettagli artigianali, per trasformare emozioni in esperienza.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 53% of negative reviews

Typically replies within 1 week

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Rated 2 out of 5 stars

Product Disappointment—Over-rated

For what I paid for these 2 Colognes, I feel both products are over-rated. Glad that I only purchased the 50ml (1.7oz) size bottles. They don't carry their scent as long as stated, much shorter lived and not as intense. Essential oils are a far better product. To me, these products are a diluted composition of the the essential oils. The packaging is great and shipped in a timely manner, but disappointed with both colognes.

April 13, 2026
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Reply from Mineperfumelab

We’re sorry to hear the fragrances didn’t meet your expectations, especially in terms of longevity and intensity. Your feedback is important and will be taken into consideration as we continue to refine our creations. We’re glad you appreciated the packaging and shipping experience.

Rated 5 out of 5 stars

The best men cologne

The best men cologne! Very original smells and great customer service and packaging

May 1, 2026
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Reply from Mineperfumelab

Grazie di cuore 💛

Rated 5 out of 5 stars

I bought the sample kit first

I bought the sample kit first, I really liked them all. Some had sweet, Smokey notes. I purchased shamrock, patchouli & narghile which were my favorites

May 1, 2026
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Reply from Mineperfumelab

Grazie di cuore 💛

Rated 1 out of 5 stars

Re: Order #WB-210227

Thank you for making good on the resolution.

Re: Order #WB-210227

I ordered a sample set and waited two weeks for delivery. When the package arrived, the exterior was in good condition but the sample box was mangled, and some of the samples were broken.

I requested a refund. Davide, the fulfillment and shipping associate, offered a refund or another sample so I decided to give them another chance. They shipped another sample kit and it came in a lot less time and in a much nicer package. It makes me wonder why they shipped the first one the way they had.

Two of the sample vials we’re nearly empty. In one kit, I had two of the same perfume samples.

I have written to them several times since getting my package and they are not acknowledging the problem. This morning I awoke to a message that my last email cannot be delivered.

I’d like a refund for what I consider to be an unfulfilled order. If we pay for 10 samples, we should get 10 different fragrances with vials being nearly full.

I hope to hear from you or I will take the next step forward. You have all of my information and should be able to make contact with me.

May 4, 2026
Unprompted review
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Reply from Mineperfumelab

Grazie per il tuo messaggio
Ti abbiamo già contattato e siamo in attesa di una tua risposta via email per poter procedere e risolvere la situazione.

Rated 5 out of 5 stars

MINE is FINE!

Got 2 discovery sets, almost all perfumes are quite nice, I had to make a list in my notes for when ordering in the future. The ordering and shipping went really well. The encasing, presentation is excellent. The scents have good silage and projection. I recommend them very much, can hardly wait to get a few bottles from MINE.

April 24, 2026
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Reply from Mineperfumelab

Grazie di cuore 💛

Rated 1 out of 5 stars

ATTENZIONE TRUFFA (SCAM)

ATTENZIONE TRUFFA (SCAM). Dov'è il mio ordine #WB-211447? Sono passate 2 settimane di silenzio totale, nessuna risposta su WhatsApp o via Email. FedEx dichiara di non aver mai ricevuto il pacco. Controllate i vostri messaggi prima che io porti la questione alle autorità competenti.
WARNING: SCAM. Where is my order #WB-211447? There has been 2 weeks of total silence, with no response via WhatsApp or Email. FedEx states they have never received the package. Check your messages before I take this matter to the competent authorities.

April 22, 2026
Unprompted review
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Reply from Mineperfumelab

Grazie per il tuo messaggio
Ti abbiamo già contattato e siamo in attesa di una tua risposta via email per poter procedere e risolvere la situazione.

Rated 3 out of 5 stars

I recently placed an order (#WB-201214)…

I recently placed an order (#WB-201214) which included complimentary perfume samples, as clearly stated at the time of purchase.

Unfortunately, the samples were not included in my package. I reached out to customer service three times and received no response for quite a while. When I finally did get a reply, I was simply told that the samples were out of stock at the time — and that was it.

No offer to send them later, no follow-up, no real attempt to resolve the issue. It was handled as if nothing had happened.

The perfumes themselves are excellent, which makes this even more disappointing. However, the customer service and overall approach to customers in this situation were very poor.

Great products, but unfortunately a very frustrating customer experience.

March 12, 2026
Unprompted review
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Reply from Mineperfumelab

Grazie per il tuo feedback 💛
Siamo felici che tu abbia apprezzato le fragranze, ma ci dispiace sinceramente per la gestione dei campioncini e per la tua esperienza con l’assistenza clienti. Non è il livello di servizio che vogliamo offrire.

Prendiamo molto seriamente la tua segnalazione e la utilizzeremo per migliorare comunicazione e gestione delle richieste

Rated 5 out of 5 stars

I enjoyed the fragrance

I enjoyed the fragrance, shipping is fast and nice detail.

April 27, 2026
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Reply from Mineperfumelab

Grazie di cuore 💛
Siamo felici che tu abbia apprezzato la fragranza, la spedizione e i dettagli

Rated 5 out of 5 stars

Very good experience with the samples

I ordered the sample-set, and received it fast, in eastern-europe. Great shopping experience and great products.

April 13, 2026
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Reply from Mineperfumelab

Thank you so much 💛
We’re really happy you enjoyed the sample set and the experience, even with international delivery

Rated 5 out of 5 stars

The samples I ordered are just perfect

The samples I ordered are just perfect, i have never experienced such pure and natural scent that does not iritate or overwhelm. I love it and its true craftsmanship at the highest level!

April 24, 2026
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Reply from Mineperfumelab

Thank you so much 💛
We’re truly happy you’re enjoying the purity and craftsmanship of our scents. Your words mean a lot to us.

Rated 5 out of 5 stars

Cologne smells amazing and the shipping…

Cologne smells amazing and the shipping time frame is awesome! Great product and service

April 13, 2026
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Reply from Mineperfumelab

Thank you so much! 💛
We’re glad you loved the fragrance and had a great experience with our shipping and service. Enjoy your scent ✨

Rated 5 out of 5 stars

Purchased several of the sample sets…

Purchased several of the sample sets and already like many of the fragrances, and even better received several complaints. Will definitely purchase larger volume bottles once I reach my favorite list. My favorite aspect is the length at which they last and seemingly ever change scent as time goes on.

April 14, 2026
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Reply from Mineperfumelab

Thank you so much! 💛
We’re thrilled you’re enjoying the sample sets and noticing how the fragrances evolve over time. Can’t wait for you to find your favorites ✨

Rated 5 out of 5 stars

Very potent

Very potent, long lasting, beautiful fragrance, I'm impressed, really!
Please use English in your servey and other stuff ;)

April 13, 2026
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Reply from Mineperfumelab

Thank you so much! 💛
We’re glad you’re impressed with the fragrance and its longevity. And thanks for the feedback—we’ll keep English in mind for future communications ✨

Rated 5 out of 5 stars

A favorite

I love this fragrance Vesevo from Mine Perfume lab. l receive a lot of compliments on it. My new order arrived quickly and packaged well for shipping. I love the packaging for this product. It's personal and packed with care. Thank you Mine Perfume family!!

April 14, 2026
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Reply from Mineperfumelab

Thank you so much! 💛
We’re so happy you love Vesevo and that it’s getting you compliments ✨
Glad everything arrived perfectly—enjoy every moment with it!

Rated 1 out of 5 stars

smells cheap

smells cheap

April 10, 2026
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Reply from Mineperfumelab

Thank you for your feedback 💛
We tried to contact you but didn't receive a response. Please email us at info@mineperfumelab.com so we can look into this together and provide you with the best possible assistance ✨

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