MINI Reviews 46

We bought our mini frim stratstone motors in leeds.
Helpful staff understood what we wanted
Csilla whom we dealt with was great knew the answer to all our questions and always got back to us when she said she would.

Very, very disappointed with my countryman car, and with the people at the BMW garage

I love the mini printer cuz.It's so convenient and has very good quality pictures and affordable

I can only suggest that if you are looking for a small car, avoid a Mini at all costs! They are terrible. The only thing they have going for them is the slightly funky looks, but even that has now turned into a sad fish look. The infotainment is absolutely awful and BMW/Mini usually abandon their software after around 5-6 years, so your phone won't work, your maps will be out of date, your bluetooth won't function with newer phones...it goes on and so forget passing it on to family or certainly buying used. It will be an expensive VERY basic car. Get a DACIA! So many better cars now and this kind of lazy car making will be punished. DO NOT BUY A MINI

I purchased a Mini on Sept 13/25. Recall for seatbelts Sept15/25. We got word the car was ready on Oct 9th 2025.
Sat in the dealer's showroom for an hour Oct 10th before being told the paperwork wasn't ready. Now 11 days later there is still no paperwork forth coming from Mini Canada. Apparently we bought the mini in a promotion month but couldn't receive it during that month so Mini Canada has to approve the deal. Why could it possibly take this long? Also no one can send me a copy of the original purchase...I'm starting to wonder if Mini Canada can't manage an situation with the paperwork what kind of faith should I have about their future ablility to support my new vehicle. Hours of calls, lots of broken promises for calls back...just really poor customer support

I have owned from new a 2017 Mini Cooper. The mini connected app is no longer supported by BMW. An upgrade has been introduced but only for 2018 models onwards and there is nothing that can be done to upgrade the software because of the sim size which must be factory fitted. So a car which I have been happy with now does not connect to my phone or apps. Very disappointing and not very environmentally friendly. I won’t be investing in a Mini as my next car.

I'm giving you a bad review due to your reaction and behaviour you did towards myself and my dad, I believe you took a high invantage towards my dad and using his disability as well and thinking he won't notice anything at all when he would!! You say that mini was approval used mini ? Yes I get it 5 years yes old okay 👍!! But you dont sell it in a bad state like you did when you sold it to myself and reuse to show the log back to him as well as you knew he will reject it if he knew about the 7 other people who owned the a vehicle!! Nottingham mini knew the issue and so did derby as the man in derby was very bad behaviour with my dad

Conflict of interest with Copart the consumer and MINI insurers!!
Very dissapointed that MINI insurance sent my daughter’s car to Copart, who have a vested interest in assessing and writing cars off for their own financial gains.
30k car with 3k worth of damage and I had to fight to get the car removed from Copart to be repaired, I feel if I hadn't stood my ground we would never have seen the car again.
Initially lied to by MINI Insurance and told the car would be taken directly to a MINI Approved repairer immediately after collection, if the car didn't have a tracker we would have been non the wiser.
In my opinion, there is a conflict of interest with insurers sending cars to these people before being properly assessed, as Copart will gain financially from writing the car off and placing straight into one of their auctions !!!
Happy to discuss with MINI if someone would like to reply to me !!

Dear MINI Customer Support,

I am writing to formally raise a complaint regarding the recent software update issued by MINI/BMW and its direct impact on the functionality of my vehicle and the MINI Connected app.

The last successful connection between my vehicle and the app occurred on 10 September 2025 at 17:58. Since then, the app has failed to reconnect, rendering multiple features inaccessible. Following contact with MINI Support, I was advised to hold the volume button for 30 seconds to initiate a data transmission to BMW. This action not only failed to resolve the issue but has now disabled access to the software section within the vehicle interface entirely.

While I can still view the current software version (03/2025.47) via the app, the app itself remains non-functional. The guidance provided has worsened the situation, and I am now unable to use services I have paid for—including a £100 annual subscription for live maps and other premium features. This disruption, caused directly by MINI’s software update and compounded by ineffective support, is unacceptable.

In addition to the app failure, the software update has caused a loss of access to several core vehicle features that were previously operational and advertised as standard. These are not minor inconveniences—they represent a significant degradation in the vehicle’s functionality and value.

Summary of issues now affecting my vehicle:

1. SOS Emergency Call – No longer operational, compromising a critical safety feature.
2. Remote Services – Only functional within Bluetooth range, defeating the purpose of remote access.
3. Live Traffic Information – Unavailable, severely impacting navigation.
4. Data Connectivity for Car Apps – Apps fail to load or function due to lack of data.
5. MINI Connected Access – Unable to log in or use previously available services.
6. Apple CarPlay – No longer connects, despite being a key advertised feature.

These failures contradict MINI’s promotional materials and sales documentation. I consider this a breach of consumer expectations and potentially of contract. A support ticket has been raised under reference number 08255687, but given the severity of the impact and lack of resolution, I am compelled to escalate this matter formally.

I respectfully request the following:

• A full investigation into the software update and its impact on my vehicle.
• Immediate restoration of lost functionality or a clear timeline for resolution.
• Compensation for the disruption to paid services and the time lost attempting to resolve this matter.
• A formal response acknowledging the issues and outlining corrective action.

If this matter is not resolved satisfactorily, I will escalate it to the Motor Ombudsman and raise formal concerns regarding misrepresentation and loss of functionality. I am prepared to provide full documentation of the failures and correspondence to support my case.

Please treat this as a formal notice of complaint. I look forward to your urgent response and a satisfactory resolution.

I recently purchased a 2023 MINI Countryman from MINI Downtown Toronto and, unfortunately, my experience has been extremely disappointing.

When I arrived in Toronto to pick up the vehicle (after financing through my credit union and paying a deposit), I immediately noticed issues: dents and dings on the panels that had been carefully avoided in photos, and a strong perfume or cologne spill inside the car. Despite these concerns, I had already completed the paperwork and payment, leaving me little choice but to proceed.

At delivery, the salesman processed a $2,000 refund on my credit card, split into four $500 transactions. He explained this was to cover dent repair, and I was led to believe this was part of the deal. Shortly after returning home, however, both the salesman and finance manager began contacting me to demand I return the refund. First, I was told it was for “tax purposes” (which I confirmed with the CRA to be false), then I was told it was simply a mistake that needed to be corrected.

From my perspective, this raises serious concerns. I paid the full purchase price of the vehicle through my deposit and financing, and my lawyer has since advised me that the attempt to claw back the refund appears highly irregular and potentially coercive. It seems to rely on pressuring customers into compliance after the fact.

What a shambles! I thought a BMW 'experience' would be positive, but it's awful. Our £35k GP3 Mini has so many issues with the entertainment centre. The remote 'app' just deletes users for no reason and no warning. Call the support line and spend 20 minutes explaining the issue in detail, for the gormless operative to say that he'll have to send a 'couple of questions' to me via email. The 5 questions were explained in the 20 minutes of my life that'll I'll never get back. The support team are no support at all. They are relay-ers of info, nothing more.

I would never buy another Mini again, the software issues and lack of frontline support isn't worth the stress for the money we've spent.

I purchased a MINI in 2017 through a PCP agreement, trading in my previous vehicle and paying a deposit. I maintained a full service history as required. After a scheduled software update carried out by MINI, the car began to develop serious and recurring faults — particularly with the Stop/Start function. This fault caused the car to break down multiple times, including in potentially dangerous situations.

Despite repeated attempts by MINI to fix the issue — sometimes keeping the vehicle for extended periods — the problem was never resolved. Towards the end of my PCP term, just as I was nearing the balloon payment decision, MINI admitted they were unable to fix the issue but would "continue to try." This was following the COVID-19 period, during which I had to leave my car with them several times under challenging circumstances.

Faced with the prospect of taking ownership of a vehicle with known, unresolved faults, I made the difficult decision to hand the car back — losing my deposit, the value of my trade-in, and over three and a half years of payments. I have since discovered that this was not an isolated issue; others have reported the same problem, suggesting it was a known fault affecting multiple vehicles.

I submitted a formal complaint to MINI, only to be told that too much time has passed for them to take any action.

As someone on a modest income who relied on that vehicle for essential travel, especially during unsociable hours, I feel badly let down. MINI failed to acknowledge a persistent fault, continued to delay resolution, and ultimately left me significantly out of pocket with nothing to show for it.

I strongly urge others to exercise caution when dealing with MINI. Based on my experience, they do not stand by their vehicles or take accountability for long-standing technical issues. This has been a costly and deeply disappointing experience.

New Aceman SE delivered 29/1/25 & within 6 days ( and single digit mileage ) we received a `do not drive` recall notice. Five months later our vehcile is still with our local dealership in Aberdeen with no anticipated date to resolve this matter. Unable to reject the vehicle without suffering an increase in monthly lease payments. A woeful customer experience from a premium manufacturer.

I own a 2012 mini. Mostly city driven 1 year has the front tierod done. They are supposed to be under warranty for 2 years. I notice the car behaving fun when I turned corners so I called my mechanic. After their diagnosis they said the tierod ends need to be replaced again but not to worry as they are under warranty. I booked a follow up appointment to get it done, than was just informed the mini dealership will not send the part without me going there and paying for them to diagnose what my mechanic just did and them doing the work charging twice what my mechanic charges per hour. So I ask you what good is having a warranty if the dealership rips off owners of mini’s

Why have they started making the new mini with such low profile tyres. Such an uncomfortable ride. It stops us from using the car as much as we would like to. It's all fur coat and no knickers. Much prefer the pre. 2024 model.

MINI NEED TO RECALL ALL DIESEL ENGINES
MINI UK have absolutely no integrity, customer service are abysmal and have no respect for customers
Having taken my Mini Clubman to Sytner Mini in Cardiff for an engine management warning light on the dash I was told that the problem was the inlet manifold and swirl flap unit which will need replacement, I had already thought this may be the case as I am aware that this problem is a common MINI manufacturing defect and I had prior information that MINI would honour a goodwill warranty repair for this particular concern
The quoted cost to repair was almost £1250, I then requested help from mini customer service as I am aware of other customers who had this exact repair carried out as a goodwill gesture by MINI
after corresponding with numerous MINI UK service advisors (who seemed unable or unwilling to read the email thread about my concern) my claim was rejected for no logical reason
this is a common manufacturing defect and a RECALL should be issued on all these diesel engines as they are not fit for purpose
MINI UK do not reply to any reviews as they have no respect for their customers
We will never buy a MINI product in the future having been a loyal customer for 20 years
Further update they dont even respond to my concerns

Mini declined warranty after complete engine failure of a 2 year old car with less that 50k miles. Used the excuse of "inconsistent oil changes". Will never purchase another Mini and would recommend you don't either.

I collected my Aceman SE last Christmas Eve and am enjoying the experience. It is great fun to drive, although its range could be better.
I charged the Aceman at a Gridserve fast charger last Sunday and used the Mini Charging Card that came with the new car, thinking that I would get a better price per KWh. I subsequently discovered that the the cost per KWh was £1.16 which is 37p higher than I would have paid had I used a credit card. This is a rip off.

I have complained to Mini Charging, who basically said that I should have looked at the Gridserve price in the Mini app. I have also complained to Mini and I am waiting for a response.

I am sharing this so that other Mini EV owners are aware. Has anyone had a similar experience?

I received a recall letter for my Mini so I booked it in. Despite being assured the tire would be inspected while the car was in, it wasn't, leading to a flat. MINI Roadside Assist took 4 hours to recover my vehicle, sent it to the wrong Mini branch I requested, which as a result delayed the tire replacement process. It also took them nearly 48 hours to provide a courtesy car, which had numerous issues, leaving me carless during my busiest work period, where I use my car for work. I was basically doing their job trying to sort myself a courtesy car with the hire companies whilst working 10 hour days as the same time. One agent even put me on hold for 20 minutes only to come back and say the exact words 'I can't help you' and hang up immediately. My formal complaint has gone unanswered for nearly a month despite frequent calls and emails, being passed from person to person, and empty promises of being told I'd hear from someone immediately. This lack of responsiveness and poor service is totally unacceptable and I have never in my life experienced this level of unprofessionalism and frustration from a company. I urge you to think twice before purchasing a Mini as I'd hate for anyone to go through what I did.