Second time we get this service. We were very happy, better value for money than ordering last minute and you have peace of mind that someone will be there for you! And now I know we can trust the co... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Very professional, able to book our pick up from train station at Paddington to Gatwick Airport with ease. Driver on time and phoned to say where he was. Once located he took us to Gatwick and was ve... See more
Company replied
George was a lovely driver and arrived on time/early as arranged. Very comfortable luxury car and a smooth journey to Gatwick from central London. We made payment prior to pick up via a secure Whats... See more
Company replied
Thank you for amazing service. Ali was on time and exactly where we expected. He contacted us in advance of his arrival to confirm and kept in touch throughout the process. I'd highly recommend the... See more
Company replied
Company details
- Taxi Service
- Airport Shuttle Service
- Minibus Taxi Service
- Sightseeing Tour Agency
- Tour Operator
- Transportation Service
Written by the company
MiniCabRide is a unique ground transport solution in London and the United Kingdom for Airport-Seaport-Station and long-distance transfer. MiniCabRide customers can book by call, email, web, or app and travel in style. We have various vehicles in our fleet to cater to all types of journeys from a standard sedan to MPVs, executives, and Minibuses to transport passengers and luggage. MinicabRide has pledged for Emission 0 vehicles until 2025 to reduce carbon emissions. Benefits of booking with MinicabRide 1- Flight Monitoring Facility 2- Fix Price 3-Reliable and efficient 4-Affordable 5-Available on Call-Web-App 6-Covering Whole United Kingdom and all London airports and seaports.
Contact info
Unit 5, 1000 North Circular Road, Staples Corner, NW2 7JP, London, United Kingdom
- 02070050090
- info@minicabride.com
- minicabride.com
4.7
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 78% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very easy setup using the chat function…
Very easy setup using the chat function on the website. Had a glitch on my end but MiniCab helped me work thru it.
March 29, 2026
Reply from MiniCabRide
Dear Customer,
Thank you for taking the time to share your review. We truly appreciate your feedback, and we’re delighted to hear that your experience with our services was a positive one.
At MiniCabRide, we strive to provide exceptional service and go above and beyond for our customers. Your satisfaction is our top priority, and we’re grateful for the trust you’ve placed in us.
If there’s anything more we can assist you with, please feel free to reach out at any time.
We look forward to the pleasure of serving you again soon.
Warm regards,
Customer Care MiniCabRide
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Great service
The driver was excellent- lovely person. He had to wait for us as our arrival at the airport was very slow. He was very helpful.
Will definitely book our return to the airport next week.
Thank you so much.
March 31, 2026
Unprompted review
Reply from MiniCabRide
Dear Customer,
Thank you for taking the time to share your review. We truly appreciate your feedback, and we’re delighted to hear that your experience with our services was a positive one.
At MiniCabRide, we strive to provide exceptional service and go above and beyond for our customers. Your satisfaction is our top priority, and we’re grateful for the trust you’ve placed in us.
If there’s anything more we can assist you with, please feel free to reach out at any time.
We look forward to the pleasure of serving you again soon.
Warm regards,
Customer Care MiniCabRide
Excellent service
Excellent service
Booked on line
Also managed to speak to someone for advice
Had a Confirmation call of the booking the day before
Driver was punctual
Car was clean
All good!
March 31, 2026
Unprompted review
Reply from MiniCabRide
Dear Customer,
Thank you for taking the time to share your review. We truly appreciate your feedback, and we’re delighted to hear that your experience with our services was a positive one.
At MiniCabRide, we strive to provide exceptional service and go above and beyond for our customers. Your satisfaction is our top priority, and we’re grateful for the trust you’ve placed in us.
If there’s anything more we can assist you with, please feel free to reach out at any time.
We look forward to the pleasure of serving you again soon.
Warm regards,
Customer Care MiniCabRide
Great experience
Communication, reservation and the transport were great. We were 4 persons with 3 suitcases and hand luggage and we got very spacious van. The driver was very friendly and we felt safe in his vehicle. He was 22 minutes late, but the fault was the previous customer's problem. Overall great experience, thank you.
March 29, 2026
Reply from MiniCabRide
Dear Customer
Thank you very much for your kind feedback.
We’re delighted to hear that you were satisfied with the communication, reservation process, and overall transport experience. It’s great to know that the vehicle provided was spacious and comfortable for your group, and that our driver made you feel safe and welcomed throughout the journey.
We do sincerely apologize for the 22-minute delay. While it was due to unforeseen circumstances with the previous booking, we understand the importance of punctuality and truly appreciate your understanding and patience in this matter.
Your feedback means a lot to us, and we look forward to serving you again in the future.
Kind regards,
MiniCabRide Team
Reply from MiniCabRide
Dear Customer,
Thank you for taking the time to share your review. We truly appreciate your feedback, and we’re delighted to hear that your experience with our services was a positive one.
At MiniCabRide, we strive to provide exceptional service and go above and beyond for our customers. Your satisfaction is our top priority, and we’re grateful for the trust you’ve placed in us.
If there’s anything more we can assist you with, please feel free to reach out at any time.
We look forward to the pleasure of serving you again soon.
Warm regards,
Customer Care MiniCabRide
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On time very accommodating good…
On time very accommodating good communication and smooth easy journey and great value - would definitely recommend
March 29, 2026
Unprompted review
Reply from MiniCabRide
Dear Customer,
Thank you for taking the time to share your review. We truly appreciate your feedback, and we’re delighted to hear that your experience with our services was a positive one.
At MiniCabRide, we strive to provide exceptional service and go above and beyond for our customers. Your satisfaction is our top priority, and we’re grateful for the trust you’ve placed in us.
If there’s anything more we can assist you with, please feel free to reach out at any time.
We look forward to the pleasure of serving you again soon.
Warm regards,
Customer Care MiniCabRide
Unprofessional and rude customer support
Unprofessional, rude, threatening customer service, after they lied several times over the phone about arrival time, payment options. The application is useless, showing random changes in arrival time, which had nothing to do with traffic, as it turned out later, jsut they lied to admit, that there was no driver available at that point. This was the first and last time ive used their services.
March 25, 2026
Unprompted review
Reply from MiniCabRide
Hi Marton,
We’re sorry to hear about your experience and the concerns you’ve raised.
According to our records, the journey was booked as an ASAP request at 18:36 from Luton Airport, and the driver arrived at 18:50. Please note that it can take some additional time for drivers to enter the airport car park and reach the pickup point.
We understand that any wait or confusion around timing can be frustrating, and we apologise for any miscommunication you may have experienced.
We take your feedback seriously and will review this internally to improve our service and communication.
Easy to book and reliable
Easy to book, fast to reply, reliable and good prices!
March 29, 2026
Unprompted review
Reply from MiniCabRide
Dear Customer,
Thank you for taking the time to share your review. We truly appreciate your feedback, and we’re delighted to hear that your experience with our services was a positive one.
At MiniCabRide, we strive to provide exceptional service and go above and beyond for our customers. Your satisfaction is our top priority, and we’re grateful for the trust you’ve placed in us.
If there’s anything more we can assist you with, please feel free to reach out at any time.
We look forward to the pleasure of serving you again soon.
Warm regards,
Customer Care MiniCabRide
Great communication throughout
Great communication throughout, on time, and very clean car. Thank you
March 28, 2026
Unprompted review
Reply from MiniCabRide
Dear Customer,
Thank you for taking the time to share your review. We truly appreciate your feedback, and we’re delighted to hear that your experience with our services was a positive one.
At MiniCabRide, we strive to provide exceptional service and go above and beyond for our customers. Your satisfaction is our top priority, and we’re grateful for the trust you’ve placed in us.
If there’s anything more we can assist you with, please feel free to reach out at any time.
We look forward to the pleasure of serving you again soon.
Warm regards,
Customer Care MiniCabRide
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excellent service
excellent service from Euston to our hotel near Heathrow. Our lovely driver Gabor was super friendly and helpful and great with the kids - would definitely recommend this route over taking the tube with suitcases and children!
March 24, 2026
Unprompted review
Reply from MiniCabRide
Dear Customer,
Thank you for taking the time to share your review. We truly appreciate your feedback, and we’re delighted to hear that your experience with our services was a positive one.
At MiniCabRide, we strive to provide exceptional service and go above and beyond for our customers. Your satisfaction is our top priority, and we’re grateful for the trust you’ve placed in us.
If there’s anything more we can assist you with, please feel free to reach out at any time.
We look forward to the pleasure of serving you again soon.
Warm regards,
Customer Care MiniCabRide
All perfect 👌
All perfect 👌 The driver was on time and even called in advance as I had requested. Very professional and reliable service. I highly recommend!
March 26, 2026
Unprompted review
Reply from MiniCabRide
Dear Customer,
Thank you for taking the time to share your review. We truly appreciate your feedback, and we’re delighted to hear that your experience with our services was a positive one.
At MiniCabRide, we strive to provide exceptional service and go above and beyond for our customers. Your satisfaction is our top priority, and we’re grateful for the trust you’ve placed in us.
If there’s anything more we can assist you with, please feel free to reach out at any time.
We look forward to the pleasure of serving you again soon.
Warm regards,
Customer Care MiniCabRide
Reply from MiniCabRide
Dear Customer,
Thank you for taking the time to share your review. We truly appreciate your feedback, and we’re delighted to hear that your experience with our services was a positive one.
At MiniCabRide, we strive to provide exceptional service and go above and beyond for our customers. Your satisfaction is our top priority, and we’re grateful for the trust you’ve placed in us.
If there’s anything more we can assist you with, please feel free to reach out at any time.
We look forward to the pleasure of serving you again soon.
Warm regards,
Customer Care MiniCabRide
Excellent Service! Will book again.
This is the first time we used Mini Cab Ride. They picked us up from our cruise in Southampton and took us to London Heathrow. They were early for pick up. The driver was excellent and friendly. The car was comfortable.
We will definitely book them again!
March 22, 2026
Unprompted review
Reply from MiniCabRide
Dear Customer,
Thank you for taking the time to share your review. We truly appreciate your feedback, and we’re delighted to hear that your experience with our services was a positive one.
At MiniCabRide, we strive to provide exceptional service and go above and beyond for our customers. Your satisfaction is our top priority, and we’re grateful for the trust you’ve placed in us.
If there’s anything more we can assist you with, please feel free to reach out at any time.
We look forward to the pleasure of serving you again soon.
Warm regards,
Customer Care MiniCabRide
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Better than we expected and very efficient booking and service
I was really pleased to be able to book via WhatsApp whilst I was abroad on holiday. The person with whom I was chatting was excellent and took all the details. We had been rerouted to avoid Dubai problems and were coming in to a different airport than expected.
When we arrived at Heathrow, our driver was waiting even though our flight was 40 minutes early. He helped with our luggage and took us to his luxury E Class Mercedes. We were exhausted from over 30 hours’ travel and slept most of the way to Stansted.
Our driver was excellent and had offered to take us right to our car in the Long Stay car park, so talked to the car park attendant to get us through the barrier, followed our directions to find our car, and put our luggage in the boot. Wonderful service. Would use them again.
March 19, 2026
Unprompted review
Reply from MiniCabRide
Dear Customer
Thank you so much for your wonderful and detailed feedback.
We’re delighted to hear that you found our WhatsApp booking service convenient while you were abroad, and that our team was able to handle your last-minute changes smoothly. We always aim to make the process as easy and stress-free as possible, especially when travel plans don’t go as expected.
It’s great to know that your driver was there early, assisted with your luggage, and provided a comfortable journey after such a long trip. Going the extra mile to ensure you were dropped right at your car and helping with the parking arrangements is exactly the level of service we strive to deliver.
Your kind words truly mean a lot to us, and we’re very pleased we could make your journey comfortable and hassle-free. We look forward to serving you again in the future.
Kind Regards
Customer Care MiniCabRide
Amazing customer service and quick to…
Amazing customer service and quick to book via the chat service. Have been using for a few years now. Takes the hassle out of travelling with a large family. Always on time and drivers are very polite. Can pay online or cash to the driver, even for return journeys.
March 21, 2026
Unprompted review
Reply from MiniCabRide
Dear Customer
Thank you for your continued trust and kind feedback.
We’re delighted to hear that you’ve been using our service for several years and that our chat booking system has made the process quick and convenient for you. It’s especially great to know that we’ve been able to make travelling with a large family easier and more stress-free.
Punctuality and polite, professional drivers are key priorities for us, so we truly appreciate your recognition. We’re also glad that our flexible payment options add to your overall experience.
We look forward to continuing to serve you and your family on many more journeys ahead.
Kind Regards
Customer Care MiniCabRide
Very good service
Very good service, they let us know they were going to be 5 minutes late & took us to Euston Station for our train.
March 19, 2026
Unprompted review
Reply from MiniCabRide
Dear Customer,
Thank you for taking the time to share your review. We truly appreciate your feedback, and we’re delighted to hear that your experience with our services was a positive one.
At MiniCabRide, we strive to provide exceptional service and go above and beyond for our customers. Your satisfaction is our top priority, and we’re grateful for the trust you’ve placed in us.
If there’s anything more we can assist you with, please feel free to reach out at any time.
We look forward to the pleasure of serving you again soon.
Warm regards,
Customer Care MiniCabRide
All was completed just as promised
March 17, 2026
Unprompted review
Reply from MiniCabRide
Dear Customer,
Thank you for taking the time to share your review. We truly appreciate your feedback, and we’re delighted to hear that your experience with our services was a positive one.
At MiniCabRide, we strive to provide exceptional service and go above and beyond for our customers. Your satisfaction is our top priority, and we’re grateful for the trust you’ve placed in us.
If there’s anything more we can assist you with, please feel free to reach out at any time.
We look forward to the pleasure of serving you again soon.
Warm regards,
Customer Care MiniCabRide
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Great service
Great service really friendly and the driver is as excellent and on time as well. Could not have asked for a better service. Highly recommend to other potential users.
March 16, 2026
Unprompted review
Reply from MiniCabRide
Dear Customer,
Thank you for taking the time to share your review. We truly appreciate your feedback, and we’re delighted to hear that your experience with our services was a positive one.
At MiniCabRide, we strive to provide exceptional service and go above and beyond for our customers. Your satisfaction is our top priority, and we’re grateful for the trust you’ve placed in us.
If there’s anything more we can assist you with, please feel free to reach out at any time.
We look forward to the pleasure of serving you again soon.
Warm regards,
Customer Care MiniCabRide
On the Dot
Response to query was good. The driver, Giuliano was helpful and knowledgeable. We had a good time chatting about driverless cars
March 13, 2026
Unprompted review
Reply from MiniCabRide
Dear Customer,
Thank you for taking the time to share your review. We truly appreciate your feedback, and we’re delighted to hear that your experience with our services was a positive one.
At MiniCabRide, we strive to provide exceptional service and go above and beyond for our customers. Your satisfaction is our top priority, and we’re grateful for the trust you’ve placed in us.
If there’s anything more we can assist you with, please feel free to reach out at any time.
We look forward to the pleasure of serving you again soon.
Warm regards,
Customer Care MiniCabRide
Biggest scam company
Biggest scam company, they tell you can book a cash booking for airport runs then when they are meant to arrive they don't show up and ask you to transfer money so they can secure your cab - used Bolt instead and was much cheaper and more efficient.
March 5, 2026
Unprompted review
Reply from MiniCabRide
Dear Customer
Thank you for bringing this to our attention.
We are very sorry to hear about your experience and the impression it has left. However, after carefully checking our system, we have been unable to locate any booking under the details provided in your review. We take such claims extremely seriously, as we do not operate in the manner described and would never leave a confirmed booking unattended.
It’s possible there may have been some misunderstanding or that the booking was made through a different provider. We kindly ask you to contact us directly at info@minicabride.com. With your booking details (name, date, and journey information), we can investigate this matter further and assist you accordingly.
We are committed to providing reliable and professional service, and we would appreciate the opportunity to look into this for you.
Regards
Customer Care MiniCabRide
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