Mini Stay UK Reviews 

We thought we had booked the Gate Lodge on the Hartham Park Estate Wilts for 2 nights... managed by MINT STAYS this weekend 21/11/25- 22/11/25 so we could celebrate a family birthday. We paid a deposit then the remaining balance in full a few days prior to departure. After a 3.5 hour drive we arrived to discover that no welcome e-mail had been sent so we could not access the property as a key code is required. The Mint Stays emergency number did not work and appeared to have been disconnected. We were forced to book alternative accomodation at short notice. Not the weekend we had imagined. Very disappointed in the lack of customer service received. We would expect a full refund at the bare minimum.

Do not recommend for owners. No one to pick up the phone. No one calls back. They operate by opening accounts on Airbnb under the owner's names. Compared to other management companies it was an unprofessional operation overall. Wasted time

Mini Stay UK are agents for my London property & have been for the past 6 years. Tasha and her team are professional, highly motivated, reliable & honest. The return I get on the property is competitive together with timely payments & great communication. My retirement to Spain is made stress free knowing that my property is well managed & maintained. Highly recommended.

Great service! I never expected I would be able to earn as much as I did by letting Ministay UK manage my flat.

Lots of people stayed over during a 6 week period, and they were all very happy with the cleanliness of the flat, as well as responsiveness of the Ministay UK team.

Excellent service all round. Would thoroughly recommend. A go to destination if you want to have your air bnb managed. Nothing as efficient as this company.

I had the misfortune of staying in one of the properties that Mini Stay UK manage. After my trip, they claimed that I had broken the toilet seat (not true) and were requesting £130 for it. Fortunately, I was able to get in touch with the owners of the property, who said that they weren't aware Mini Stay UK were requesting money from me via Airbnb - they had fixed the toilet seat for £20. They have asked MiniStayUK to drop this matter. The owner has informed me that this has led to cancel their agreement with them.

Mini Stay UK simply are not credible, and cannot be trusted in my experience. Airbnb are still (as of Dec 8) requesting that I pay £130.

I've currently (as of Dec 8) got a case open with Action Fraud for the police to investigate them, as I won't be surprised if this is not the first time they have tried to do this.

Brilliant & efficient. Natasha at Ministay was so helpful, always easy to contact. Really quick and efficient. Our place was rented out the whole time and we made really good money and it was well looked after. Thanks so much!