I have been meaning to complete my pension search and get organised for so long but it’s such life admin and not knowing who, where, when didn’t make it any more enticing! This has been the easi... See more
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I've had a lot of different jobs over the years and hadn't been as diligent as I should have been at keeping track of who the pension providers had been. Mintago have been able to find a few of the mi... See more
Both Sharon and Kim were really prompt and helpful, both are very customer friendly and they assisted us right to the very end of our set up and even went above and beyond checking and double checking... See more
We have recently started providing employee benefits through Mintago. We're a small business and don't have a dedicated payroll specialist so carrying out the back office transition to salary sacrific... See more
Company replied
Company details
Written by the company
Mintago is the only end-to-end unbiased financial wellbeing solution that makes both businesses and their employees financially healthier.
Contact info
London, United Kingdom
- enquiries@mintago.com
- mintago.com
4.7
Excellent
121 reviews
Replied to 50% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great Partner - highly recommend
The main reasons I recommend Mintago is that they deliver what they promise and they provide great interactive customer service. I have been able to speak with someone promptly when needed and it's been a very smooth partnership. The support they give to ensure engagement is great too!
For me/us it's a fantastic offering with easy implementation!
April 28, 2023
Unprompted review
Reply from Mintago
Hi Emily,
Thank you so much for your great review. We are so pleased to hear that you would highly recommend Mintago and that you are happy with our interactive customer service!
Best,
Mintago Team
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My interactions with Mintago have always been prompt, friendly and thorough
March 30, 2023
Unprompted review
Reply from Mintago
Hi Alex,
Thank you so much for your great review. We are so pleased to hear that you have found your communication with the Mintago team to be a pleasant experience!
Best,
Mintago Team
Fantastic Support
We had fantastic support from our Mintago Payroll Specialist (Sharon) from start to finish. She offered a brilliant customer service approach - super reliable, available and knowledgeable. We felt in safe hands.
September 27, 2022
Unprompted review
Reply from Mintago
Hi Claire,
Thank you so much for your review. We are so pleased that you received brilliant support from Sharon!
Best,
Mintago Team
The Mintago onboarding process was very…
The Mintago onboarding process was very easy - all of the staff were helpful, and happy to answer any and all questions we had. The call where Anna and Sharon talked the team through the platform, and explained the benefits was particularly helpful in engaging the team, and then the additional help from Sharon with our pension portal was excellent - she really did go above and beyond to ensure the transition went smoothly.
January 1, 2023
Unprompted review
Reply from Mintago
Hi Mel,
Thank you so much for your brilliant review. We are delighted that you found the Mintago onboarding process simple and felt supported at every stage!
Best,
Mintago Team
The support and guidance received from…
The support and guidance received from Mintago
March 24, 2023
Unprompted review
Reply from Mintago
Hi Carole,
Thank you for your 5-star review. We are so happy that you are enjoying your Mintago experience!
Best,
Mintago Team
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Support is always fantastic
I've had a really positive experience when dealing with Mintago's payroll specialist (Sharon) who always offers timely support and advice when I have questions or need help using the employer's hub.
February 14, 2023
Unprompted review
Reply from Mintago
Hi Jules,
Thank you very much for your great review! We are so pleased that Sharon has been able to provide you with super support!
Best,
Mintago Team
Great support from Mintago
My experience working with Mintago has been great. They have been there every step of the way to provide support. Sharon Ringer has been MASSIVE help, supporting us through our many questions, and jumping on calls whenever we needed!
January 9, 2023
Unprompted review
Reply from Mintago
Hi Navita,
Thank you so much for your positive review. We are thrilled to hear of your great experience with Mintago and that you felt supported throughout!
Best,
Mintago Team
Brilliantly clear, helpful guidance
Brilliantly clear, helpful guidance from Sharon about making the most of my workplace pension. Thank you!!
January 5, 2023
Unprompted review
Reply from Mintago
Hi Tom,
Thank you very much for your great review. We are so pleased that you are finding your Mintago experience rewarding!
Best,
Mintago Team
Reply from Mintago
Hi Kath,
Thank you very much for your positive review. We are really pleased that you managed to track down your lost pensions with ease using the Mintago Pension Hunter and wish you a financially fulfilled future!
Best,
Mintago Team
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Great Service! And caring staff...
Mintago have been very active in pursuing my pensions on my behalf. Excellent customer service and it is great to have my pensions in order.
September 29, 2022
Unprompted review
Reply from Mintago
Hi Ashley,
Thank you so much for your review. We are thrilled that you have had a positive experience with the Mintago platform and are finding it easier to manage your pension pots!
Best,
Mintago Team
Great experience
I had a query about a pension provider platform and Sharon was quick to support, showing a huge amount of knowledge, being very patient and supportive. All in all a great customer experience, resulting in first time resolution of the issue!
August 22, 2022
Unprompted review
Reply from Mintago
Hi Tamika,
Thank you so much for your great review. We are delighted you are satisfied with our customer experience!
Best,
Mintago Team
After having a horrendous time with…
After having a horrendous time with NEST Pensions, in which I was abruptly cut off, I have spoken with one of the Mintago Representatives, Sharon, and she gave me the most invaluable help. I was guided step by step through the process, given time and explanations to all of my queries and the job was done with minimal fuss and bother. Thank you
August 11, 2022
Unprompted review
Reply from Mintago
Hi Sue,
Thank you very much for your 5-star review! We are really happy that you have found our team to support you with a guided step by step process and the job to get done with minimal fuss.
Best,
Mintago Team
They managed to find a pension I didn't know I had!
They managed to find a pension I didn't even know I had... really easy to use and helpful customer service. Highly recommend!
August 10, 2022
Unprompted review
Reply from Mintago
Hi Matt,
Thank you so much for your review - we are glad you are happy with our service!
Best,
Mintago Team
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Reply from Mintago
Hi Stuart,
Sorry to hear about your negative review. We'd like to find out more about the issue you are facing. Please don't hesitate to contact us at support@mintago.com - we are always looking for feedback to improve our service. Our customer service team is always available to assist if you have any further queries.
Best,
Mintago Team
---------
23/08 - Dear Stuart, we have tried to contact you both on Trustpilot and via email, but unfortunately with no response.
We want to always make sure that all our users are satisfied with our service. It looks like you have supplied us with several pension hunt requests, and although with very little detail, these seem to be for short periods and at multiple addresses. Our pension hunters weren’t able to retrieve your pensions on a few occasions as it seems the addresses supplied were incorrect. Other companies we were able to track down required a wet signature and despite them being sent to your current address, it seems like these were not signed nor passed onto the provider.
Since then you have stopped responding to our emails, so for now your pension hunts have been placed on hold. Unfortunately, there is no other way for us to get in touch with you.
Should you wish for our team to resume your pension hunt, please don’t hesitate to contact us.
Great to work with
Mintago were very thorough throughout the process. Sharon and Anna were always prompt with responding to queries.
My one bit of constructive feedback would be Mintago could take more of a lead with managing the project.
June 15, 2022
Unprompted review
Reply from Mintago
Hi Elevate,
Thank you so much for the great review, we are very pleased that you had a positive experience with the team and platform. Many thanks for your constructive feedback, we really appreciate this and will use your comments to improve the Mintago service!
Best,
Mintago Team
Great pension hunter service and…
Great pension hunter service and friendly, helpful staff
June 6, 2022
Unprompted review
Reply from Mintago
Hi Kieron,
Thanks so much for the positive review of our team and Pension Hunter tool. We are so glad that you found the technology useful and hope it helped you improve your financial wellbeing!
Best,
Mintago Team
Friendly, understanding and highly professional.
Throughout the process the Mintago Team has been very friendly, understanding and highly professional.
May 13, 2022
Unprompted review
Reply from Mintago
Hi Britt,
Thank you for the lovely review. So glad that you have had a positive experience with Mintago and enjoyed working with the team!
Best,
Mintago Team
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Simple and Helpful!
My workplace has started using Mintago, and I accessed their pension hunting service to try and track down pension information from an old employer. The process was incredibly easy, and the Mintago team has been quite friendly throughout as well.
It's great to have such an easy way to look at my combined pensions and plan ahead.
May 12, 2022
Unprompted review
Reply from Mintago
Hi Katherine,
Thank you for the fantastic review. We are thrilled that you have benefited from using the Mintago pension hunter tool and enjoyed working with our team!
Best,
Mintago Team
Huge Shout out and a big THANK YOU to…
Huge Shout out and a big THANK YOU to Sharon Ringer. She has gone way above and beyond to help and support me and the company with this transition.
Great company and great people.
Thanks again Sharon.
April 27, 2022
Unprompted review
Reply from Mintago
Hi Nikki,
Thank you for the amazing review. We are glad you are enjoying Mintago and the great work of our superstar Sharon!
Best,
Mintago Team
Really diligent support team
Really diligent support team, clear and patient. Plus they deliver value for money.
April 26, 2022
Unprompted review
Reply from Mintago
Hi Jason,
Thank you for your review! We are really happy that you found our support team diligent, clear and patient.
Best,
Mintago Team
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