Absolutely great packaging and quality. The frames fit so perfectly and have helped my eyes significantly (I got the Fatima blue light glasses). My only problem was with the delivery, communication wa... See more
Company replied
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See what reviewers are saying
I almost gave up on the order as it took so long to be delivered to me. I had to send reminders via email. My candid suggestion will be that you do follow up on all orders if possible make your cus... See more
Company replied
The delivery was swift and service was great. Chatting with someone who paid attention to getting my order clearly stood out for me. The glasses however, although beautiful, isn't really anti blue lig... See more
Company replied
Good afternoon Hello mint, I eventually made the order for my glasses(truth gold). I have to say making the order was seamless but the process of delivery wasn’t nice. I placed my orde... See more
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Company details
Written by the company
Mint Eyewear has transformed the eyewear shopping experience in Nigeria and UK, offering a range of high-quality, functional, and affordable eyewear options. With virtual try-on and multiple lens options for optical glasses, as well as screen glasses to combat eye fatigue, Mint Eyewear provides exceptional convenience and accessibility to customers. The company also offers comprehensive eye tests, making it easier for customers to get the right prescription and enjoy optimal vision. Mint Eyewear's commitment to quality is evidenced by the positive feedback from satisfied customers who appreciate the company's attention to detail and excellent customer service. Whether you're looking for prescription glasses, screen glasses, or stylish frames, Mint Eyewear has something to meet your needs. One of the standout features of Mint Eyewear is its virtual try-on option, which allows customers to see what different frames will look like on their faces without having to try them on physically. This feature saves time and makes it easier for customers to find the perfect frame. Another advantage of choosing Mint Eyewear is the company's range of lens options. Whether you need single-vision, bifocal, or progressive lenses, Mint Eyewear has a range of options. In addition, the company offers blue light-blocking lenses to help reduce eye strain and fatigue from screen use.
Contact info
Lagos Mainland, 100001, Lagos, Nigeria
- +2348146883991
- hello@minteyewear.co
- minteyewear.co
3.8
Great
163 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
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Poor frame quality
February 13, 2023
Reply from Mint Eyewear Company
Dear Customer,
Thank you for sharing your feedback with us. We are sorry to hear that you experienced poor frame quality with your order. We would like to clarify that we have specific categories for optical glasses on our website, and we advise our customers to choose frames from those categories for prescription glasses.
We apologize for any confusion or inconvenience caused by this experience. Please reach out to our customer service team at hello@minteyewear.co if there is anything further we can do to assist you. Your satisfaction is our top priority, and we appreciate your business. We hope to have the opportunity to serve you again in the future.
Best regards
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Reply from Mint Eyewear Company
Thank you for your review and for choosing Mint Eyewear! We are thrilled to hear that you are happy with your shades and that you found our packaging to be cute. Your satisfaction is our top priority, and we appreciate your business. We look forward to continuing to provide you with the best possible experience in the future.
First Time with Mint: Pleased
I was pleased with the delivery of this item. It was neatly packed and the frames fit well. It was my first time with Mint; won't be my last.
February 1, 2023
Reply from Mint Eyewear Company
Thank you for your review and for choosing Mint Eyewear! We are so glad to hear that you are happy with your glasses and found the packaging to be neat. We are thrilled to have you as a customer and look forward to continuing to provide you with the best possible experience in the future. Thank you for your business!
Excellent Service
The service experience, the product packaging, the excellence of the delivery company. It was all round perfect. I'll shout your name from the rooftops if I have to. Well done guys.
January 30, 2023
Reply from Mint Eyewear Company
Thank you for your amazing review and for choosing our company for your eyewear purchase. We are thrilled to hear that you had a perfect experience with our services, product packaging, and delivery company. Your satisfaction is our top priority, and we appreciate your business. We are grateful for your willingness to shout our name from the rooftops and we look forward to continuing to provide you with the best possible experience in the future.
The frames were really pretty and…
The frames were really pretty and affordable. Unfortunately the right eye keeps popping out, it's been such an inconvenience. There were times it'd fall on the floor and I'd need to reset it.
November 25, 2022
Unprompted review
Reply from Mint Eyewear Company
Dear Customer,
Thank you for sharing your feedback with us. We are glad to hear that the issue with the right lens popping out has been resolved through communication through other channels. We appreciate your business and hope to have the opportunity to serve you again in the future.
Best regards
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Better communication and better product.
December 22, 2022
Reply from Mint Eyewear Company
Dear Customer,
Thank you for sharing your feedback with us. We are sorry to hear that you did not have a positive experience with our communication and product. We would like to hear more about your concerns so that we can improve our services and products. Please reach out to our customer service team at [hello@minteyewear.co], and we will do our best to address your concerns.
Your satisfaction is our top priority, and we appreciate your business. We hope to have the opportunity to serve you again in the future and provide you with a better experience.
Best regards,
Mint Eyewear
Excellent Service
I loved the quick response from the team and also the quick resolution to the issue I had with the exchange of the glasses I got
October 25, 2022
Reply from Mint Eyewear Company
Thank you for your review and for choosing Mint Eyewear! We are thrilled to hear that you had a positive experience with our customer service team and that we were able to quickly resolve the issue with your glasses exchange. Your satisfaction is our top priority, and we appreciate your business. We look forward to continuing to provide you with the best possible experience in the future.
Best regards,
Mint Eyewear
What kind of dispatch rider do you guys…
What kind of dispatch rider do you guys use, he got here and started spilling out all sort of abusive word if this is my first time ordering glasses on mint I will say your service is bad but I want to believe it's the dispatch riders fault. You need to vet your dispatch riders appropriately before it too late for the business.
January 8, 2023
Unprompted review
Reply from Mint Eyewear Company
Thank you for bringing this matter to our attention. We apologize for the behavior of the dispatch rider that was assigned to deliver your glasses, and we understand how distressing this must have been for you.
Please be assured that we take such incidents very seriously and have taken immediate action to address the situation with our logistics partner. We have also put measures in place to ensure that this does not happen again in the future.
We appreciate your patronage and your feedback, which helps us to improve our services. Thank you for choosing Mint Eyewear, and we look forward to serving you better in the future.
Best regards
My glasses were delivered swiftly
My glasses were delivered swiftly, it fits me perfectly and I have started getting compliments and recognition because of mint glasses. Thanks guys.
January 2, 2023
Unprompted review
Reply from Mint Eyewear Company
Thank you so much for your amazing review! We're absolutely thrilled to hear that you received your glasses promptly and that they fit you perfectly. It's great to hear that you're already getting compliments and recognition while wearing our glasses - that's what we love to hear! Your satisfaction is our top priority, and we're grateful for your business. We look forward to continuing to provide you with the best possible experience in the future.
Best regards,
Mint Eyewear
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Not very good delivery process
Hello Mint wear,
Your online purchase is seamless but your delivery process is not very good.
I ordered for about a week now and not a single update on my delivery.
December 22, 2022
Unprompted review
Reply from Mint Eyewear Company
Dear customer,
Thank you for taking the time to share your feedback with us. We're glad to hear that you found our online purchase process seamless, although we're sorry to hear that you didn't have a great experience with our delivery process.
We would like to clarify that we work with third party logistics partners to ensure timely and efficient delivery of our products. However, we understand that there may be times when the delivery process does not meet our customers' expectations.
We apologize for any inconvenience caused by the delay in your delivery and the lack of updates. Please rest assured that we are working hard to improve our processes and ensure that you have a better experience in the future.
If you have any further questions or concerns, please don't hesitate to reach out to our customer service team at [hello@minteyewear.co]. We appreciate your business and hope to have the opportunity to serve you again in the future.
Best regards,
Mint Eyewear
Good afternoon
Good afternoon
Hello mint, I eventually made the order for my glasses(truth gold).
I have to say making the order was seamless but the process of delivery wasn’t nice.
I placed my order on Sunday 11th and I just received my order yesterday. The parcel was pressed although I don’t blame mint for that but the parcel was missing somethings;
-Glasses screws(was later told on Instagram it wasn’t available again)
-Blue light test kit ( was told it was probably missed by mistake on Instagram)
Also the glasses,pouch,case and fiber cloth was looking dusty.
I was quite disappointed because I have been looking forward to order.
December 14, 2022
Unprompted review
Reply from Mint Eyewear Company
Dear customer,
Thank you for taking the time to share your feedback with us. We're glad to hear that the online purchase process was seamless, but we're sorry to hear that you experienced issues with the delivery process.
We apologize for any inconvenience caused by the delay in your delivery and the missing items. We understand that this was a frustrating experience, and we appreciate your patience as we worked to resolve the issue. We would like to clarify that we have communicated with you through other channels and the issue has been resolved.
We appreciate your business and hope to have the opportunity to serve you again in the future. If you have any further questions or concerns, please don't hesitate to reach out to our customer service team at [hello@minteyewear.co](mailto:hello@minteyewear.co).
Best regards,
Mint Eyewear
The service was great
The service was great. I love my frames. Cheers
December 14, 2022
Unprompted review
Reply from Mint Eyewear Company
Dear valued customer,
Thank you so much for taking the time to write this wonderful review! We're thrilled to hear that you had a great experience with our services and that you love your frames. We're glad that we were able to provide you with the best possible experience. Your satisfaction is our top priority, and we appreciate your business.
Please don't hesitate to reach out to us at [hello@minteyewear.co](mailto:hello@minteyewear.co) if you have any further questions or concerns. We're always here to help.
Best regards,
Mint Eyewear
I cannot see with glasses
I ordered a varifocal pair and went for a mint recommended eye test at eye doctors. My glasses returned out-of-spec. I cannot see far or near with them. I can only read. This is not what I ordered.
August 24, 2022
Reply from Mint Eyewear Company
Dear customer,
Thank you for sharing your feedback with us, and we're sorry to hear that you had a negative experience with your order. We understand how frustrating it can be when the glasses you receive do not meet your expectations.
We want to assure you that our team takes every complaint seriously, and we have investigated the issue you raised. We understand that you received a varifocal pair that was out-of-spec, and you could only read with them instead of seeing far or near. We're glad to inform you that this issue has been resolved via other communication channels, and we're happy that we could provide a solution that meets your needs.
We apologize for any inconvenience caused by this experience, and we appreciate your patience and understanding as we worked to resolve the issue. Your satisfaction is our top priority, and we hope to have the opportunity to serve you again in the future.
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Mint Eyewear delivered my prescription…
Mint Eyewear delivered my prescription glasses in record time.
August 4, 2022
Reply from Mint Eyewear Company
Dear Segun,
Thank you so much for sharing your positive experience with us! We're thrilled to hear that you received your prescription glasses from Mint Eyewear in record time. We pride ourselves on delivering high-quality eyewear to our customers as quickly and efficiently as possible.
Your satisfaction is our top priority, and we're grateful for your business. If you have any further questions or concerns, please don't hesitate to reach out to our customer service team at [hello@minteyewear.co]. We're always here to help.
Thank you for choosing Mint Eyewear, Segun, and we look forward to serving you again in the future.
Best regards,
Mint Eyewear
Good
I got my package right on time but it didn’t come with the complete package that it was supposed to come with other than that it’s perfect. I’ve been using it and I have no complaints
September 7, 2022
Reply from Mint Eyewear Company
Dear Tobby,
Thank you for taking the time to share your feedback with us. We're glad to hear that you received your package on time and that you're enjoying your purchase. However, we're sorry to hear that your package did not come with the complete set of items that you were expecting. We apologize for any inconvenience this may have caused.
We would like to assure you that the issue has been resolved. We appreciate your business and hope to have the opportunity to serve you again in the future.
Thank you for choosing Mint Eyewear, Tobby, and we look forward to serving you again in the future.
Best regards,
Mint Eyewear
I have never been so comfortable…
I have never been so comfortable ordering for stuff online before as I was with mint eyewear and they exceeded my expectations, right on my doorstep, right on time. I am a pleased first timer and I will surely be using mint eyewear products from now on. I suggest you look into your app, it was so difficult to navigate, it didn't suggest the lens cleaning spray and so I didn't include it and I regret that.
September 7, 2022
Reply from Mint Eyewear Company
Dear Favour,
Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that you were comfortable ordering from Mint Eyewear and that we exceeded your expectations in terms of delivery time and service. We're grateful for your business, and we're glad to have you as a customer.
We appreciate your suggestion regarding our app's navigation, and we apologize for any inconvenience caused by the lack of suggestion for the lens cleaning spray. We're continuously working to improve our website and app to make the shopping experience as seamless and user-friendly as possible. Your feedback is valuable to us as we strive to improve our products and services.
If you have any further questions or concerns, please don't hesitate to reach out to our customer service team at [hello@minteyewear.co]. We're always here to help.
Thank you for choosing Mint Eyewear, Favour, and we look forward to serving you again in the future.
Best regards,
Mint Eyewear
Reply from Mint Eyewear Company
Dear Ayooluwa,
Thank you so much for your amazing review! We're thrilled to hear that you had a great experience ordering from Mint Eyewear and that you love your new product. Your satisfaction is our top priority, and we're grateful for your business.
If you have any further questions or concerns, please don't hesitate to reach out to our customer service team at [hello@minteyewear.co]. We're always here to help.
Thank you for choosing Mint Eyewear, Ayooluwa, and we look forward to serving you again in the future.
Best regards,
Mint Eyewear
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Feedback
-Great customer service, good product quality.
-Require a tracking system for customers to know when product is ready and delivery will occur precisely.
-Require phone pouch colour selection on the website.
August 9, 2022
Reply from Mint Eyewear Company
Dear Seyi,
Thank you for taking the time to share your feedback with us. We're thrilled to hear that you had a great experience with our customer service team and that you're happy with the quality of our products.
We appreciate your suggestions regarding a tracking system for customers to know when their product is ready and delivery will occur precisely, as well as phone pouch colour selection on our website. We understand how important it is for our customers to have a seamless shopping experience, and we're continuously working to improve our products and services.
Your satisfaction is our top priority, and we're grateful for your business. If you have any further questions or concerns, please don't hesitate to reach out to our customer service team at [hello@minteyewear.co]. We're always here to help.
Thank you for choosing Mint Eyewear, Seyi, and we look forward to serving you again in the future.
Best regards,
Mint Eyewear
V.Good customer care & product package
V.Good customer care & product package.
I recommend and am happy to shop again
August 6, 2022
Reply from Mint Eyewear Company
Dear Chidinma,
Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that you had a great experience with our customer care team and that you're happy with the quality of our product package. It's wonderful to have customers like you who appreciate our efforts to provide the best possible experience.
Your satisfaction is our top priority, and we're grateful for your business. If you have any further questions or concerns, please don't hesitate to reach out to our customer service team at [hello@minteyewear.co]. We're always here to help.
Thank you for recommending us and for being a customer of Mint Eyewear. We look forward to serving you again in the future.
Best regards,
Mint Eyewear
Reply from Mint Eyewear Company
Dear Joseph,
Thank you so much for your amazing review! We're thrilled to hear that you found our range of products exciting and that your order was delivered promptly. Your satisfaction is our top priority, and we're grateful for your business.
If you have any further questions or concerns, please don't hesitate to reach out to our customer service team at [hello@minteyewear.co]. We're always here to help.
Thank you for choosing Mint Eyewear, Joseph, and we look forward to serving you again in the future.
Best regards,
Mint Eyewear
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