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See what reviewers are saying

Rated 5 out of 5 stars

Recently caught a noise issue at 1am. automatically messaged the guest and resolved the issue before any complaints without even waking me up. If you're running an Airbnb, this is essential

Company replied

Rated 5 out of 5 stars

Minut is an absolute must for our Vacation Rental. It has been a Godsend in providing noise monitoring with communication to our guests. The AI feature integrated with AIRBNB is excellent to inform o... See more

Company replied

Rated 1 out of 5 stars

Minut regular user! Love the device. However, the customer service is non existant. Ordered standard service with free trial (£120) which was charged instantly. Right, trying to get respondents was im... See more

Company replied

Rated 1 out of 5 stars

I acquired my minut for my home 3 years ago for 100EUR. Now they are terminating buyers from using their minut if they don't paid for a monthly subscription. Notice: free wasn't even free, it was norm... See more

Company replied

Company details

  1. Security Service

Written by the company

With no invasive cameras or complicated setup, the innovative all-in-one design allows you to monitor and protect your home from anywhere in the world.


Contact info

3.3

Average

TrustScore 3.5 out of 5

517 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 75% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Easy to setup, install, and monitor

The detector was easy to set up, easy to install, and easy to integrate with Hospitable.

May 9, 2025
Minut logo

Reply from Minut

Hi,

Thanks so much for your review! It's great to hear the setup and integration with Hospitable went smoothly. We're happy Minut is working well for you!

The Minut Team

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Rated 2 out of 5 stars

I have been attempting to do a warranty…

I have been attempting to do a warranty exchange on one sensor (out of three) that I have purchased. The one having issues has been reset and reconnected multiple times because it continuously does not work property. I place another sensor in the exact same place and they work just fine.... but this one sensor does not work. I work in technology and networking - the company will not honor a warranty exchange! STAY AWAY FROM THIS COMPANY. Very unhelpful support and they do not stand behind their product.

March 13, 2025
Unprompted review
Minut logo

Reply from Minut

Hi,

We understand how frustrating this must be, especially after your troubleshooting efforts. While the unit may be out of warranty, we’d still like to take another look please reach out to our support team with your case details so we can assist further.

The Minut Team

Rated 2 out of 5 stars

Expensive, Innacurate, Poor Customer Support

I have 3 sensors in different properties, and I am not happy with MINUT sensors at all.

1.) The service is very expensive; you have to buy a sensor + annual subscription.

2.) Noise sensors are inaccurate, and watching a TV will trigger the event, which sends out messages and makes calls to guests. I've tried it, and it's not accurate with noise measuring. You can set your own threshold but it's off the numbers.

3.) I have bought a "new" sensor in Q4 2024, and I have received an OLD sensor without smoke detection. Now I had a problem in one of my properties, and I did not know it was not detecting smoke! The app has the functionality on, but you do not know what the sensor has or has not.

4.) Customer support is poor and slow. No one is online at any moment to help you out.

I have an agency, and we're acquiring new apartments, so I have decided to develop our professional sensor that will have everything that we need. You can check the LoftyLofty website for upcoming products, and I'll be happy to send it to you!

Overall, the Minut is just an expensive sensor with poor detection and poor customer service.

February 25, 2025
Unprompted review
Minut logo

Reply from Minut

Hi

We're sorry to hear about your experience and appreciate you taking the time to share this feedback. We'd like to understand the issues in more detail and see how we can help.

Please reach out to our support team at hello@minut.com directly so we can look into this for you.

The Minut Team

Rated 1 out of 5 stars

Their software is not that great

Their software is not that great, I have had so many complaints from clients stating they received notifications while only watching TV. Also the price, in my opinion, is too high. I would look elsewhere for something better.

February 21, 2025
Unprompted review
Minut logo

Reply from Minut

Hi,

Thank you for your feedback. We’re sorry to hear about the notification issues and that the pricing didn’t meet your expectations. We’re always working to improve our service and would love the opportunity to address your concerns. Please feel free to reach out so we can make things right.

Best,
Minut Team

Rated 3 out of 5 stars

I use the sensor only for cigarette…

I use the sensor only for cigarette smoke detection. I know the unit is in beta for this sensing and it is prone to false positive alerts. As far as the installation it was easy to install and setup. Keep in mind that connecting to WiFi requires using only 2.4 ghz or it won’t connect. There’s quick support through Email.

February 4, 2025
Unprompted review
Minut logo

Reply from Minut

Hi,

Thanks for your honest and helpful review! If you run into any issues, our support team is always here to help.

The Minut Team

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Rated 1 out of 5 stars

I bought this on the promise of a free plan, they lied...

I wanted a simple home alarm and after a lot of research I bought this unit at a one time cost some years ago. The reason I choose them was the promised free plan where you only paid a onetime fee for the device. For subscription models there are way better and more powerful alarms.

However, after using it for a couple of years they started forcing me to pay a subscription to be able to use the alarm. This goes against everything that was promised. Their motivation is all the development they have done for hosts. I am not a host, these are useless for me, charge people who need them on a host plan.

The app has not receive a single useful update since I bought it. It takes me 5 clicks to turn the alarm on, and the app does not even give a notification when the grace period is triggered so I need to do as many clicks to turn it off. And this is the function you want to charge me 120 USD a year for??

No stay away from this toy alarm if you are not a host of small cabins. If I am forced to pay I will invest in a proper alarm system. And you should give me a refund for the useless unit that you sold me on false pretext. Not very sustainable to just throw away this garbage.

October 31, 2024
Minut logo

Reply from Minut

Hi Johan,

We share your frustration and want to set things right. In 2021, we made the difficult decision to discontinue the Starter plan due to widespread misuse that allowed individuals to circumvent the paywall.

To maintain the quality and integrity of our service we are dependent on subscription revenue and it wasn’t fair that some people had to pay for others.

We value all our customers and are committed to offering fair and transparent services. While we can’t offer our services for free, we are constantly working to improve our offerings and provide competitive options that ensure the best possible experience.

If you no longer want to use Minut services, we offer a buy-back program for devices bought with the Starter plan.

If you want to make use of this program or have further questions, please don’t hesitate to reach out to our support team.

We appreciate your understanding and continued support.

Best,
Minut Team

Rated 5 out of 5 stars

Minut gives brilliant insight into my…

Minut gives brilliant insight into my properties without breaching guest privacy. Since using Minut I have had less smoking incidents (might just be a deterrent) so I’m very happy with this service.

October 25, 2024
Minut logo

Reply from Minut

Hi,

Thanks for the great review!

We are glad you are getting the most out of the Minut and it is also helping you bring a peace of mind to your neighbours as well!

We hope to provide you with even better features in the future and wish you a wonderful day!

Best,
Minut Team

Rated 5 out of 5 stars

Great for managing noise in apartment units

Minut has been a great addition to my properties! I own several units in apartment buildings, so staying on top of noise levels is a must to keep the neighbors happy. Minut’s noise monitoring makes it way easier to catch anything before it becomes a big problem. Definitely recommend if you’re managing multiple units.

October 29, 2024
Minut logo

Reply from Minut

Hi,

Thanks for the great review!

We're thrilled that Minut is bringing you peace of mind and enhancing your experience!

Best,
Minut Team

Rated 5 out of 5 stars

Useful product, helpful company!

Great product, enables me to check in remotely on my property and save some money if people leave my rental with the AC on during the hot summer months. Support has always been quick and informative, big fan of the company all round.

October 29, 2024
Minut logo

Reply from Minut

Hi Bill,

Thanks for the great review!

We are glad you are getting the most out of the Minut and you're able to utilize our features to the fullest.

We hope to provide you with even better features in the future.

Best,
Minut Team

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Rated 5 out of 5 stars

Temperature and mold

I am able to see lots of data in my two properties including mold and temperature. I am now controlling my heating according to Minut readings and seeing some difference in my bills.

October 18, 2024
Minut logo

Reply from Minut

Hi,

Thanks for the great review!

We are glad you are getting the most out of the Minut and your able to utilize the features that we have been working on and continue to perfect!

We hope to give you even better features in the future!

Best,
Minut Team

Rated 5 out of 5 stars

Minut: The silent guardian of my rentals

I’ve been relying on Minut for a year now, and I couldn't be happier. The noise detection is spot-on, and the indoor climate monitoring has been a game-changer for my guests. I love being able to check in on my rentals remotely and ensure everything is running smoothly.

Minut has truly raised the bar for smart home technology in the rental industry

October 23, 2024
Minut logo

Reply from Minut

Hi,

Thanks for your fantastic review! We're delighted that Minut is helping you get the most out of it while also bringing peace of mind to you and your neighbors. Supporting property managers and their communities in this way is something we truly value.

We look forward to bringing you even more great features in the future.

Best,
Minut Team

Rated 5 out of 5 stars

A Minut Miracle - Peace of Mind, Delivered

I've been using my two Minut sensors for the past 6 months, one indoors and one outdoors. The setup process was incredibly easy, and the app is user-friendly. These sensors have been a lifesaver, especially when dealing with noise complaints from neighbors during BBQ parties.

Keep up the great work!

October 25, 2024
Minut logo

Reply from Minut

Hi,

Thanks for your fantastic review! We're delighted that Minut is helping you get the most out of it while also bringing peace of mind to your neighbors. Supporting property managers and their communities in this way is something we truly value.

We look forward to bringing you even more great features in the future.

Best,
Minut Team

Rated 5 out of 5 stars

Super product


Super product. Love the data it provide me as a Host. Gives peace of mind and save many speculations

October 21, 2024
Unprompted review
Minut logo

Reply from Minut

Hi,

Thanks for the great review!

We are glad you are getting the most out of the Minut and you're able to utilize the features that we have been working on and continue to perfect!

We hope to give you even better features in the future!

Best,
Minut Team

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Rated 5 out of 5 stars

Easy to install and effortless security

I was very surprised how easy it was to install and get set up in my rental. I also hade some additional questions which the support staff sorted out quickly as well. All and all a very good experience. Definitely worth the price for some extra peace of mind.

October 23, 2024
Minut logo

Reply from Minut

Hi,

Thanks for the great review! We're happy to hear that the process of using and receiving our devices has been so smooth for you.

Best,
Minut Team

Rated 5 out of 5 stars

I've used my Minut for several years…

I've used my Minut for several years now. It's a great way to monitor your home while renting it out or for peace of mind when away from home.

I love the app and the battery is great, I charge it around every 8 months.

Thank you for making a great product!

October 23, 2024
Unprompted review
Minut logo

Reply from Minut

Hi,

Thanks for your fantastic review! We're delighted that Minut is helping you get the most out of it while also bringing peace of mind to you and your neighbors.

We look forward to bringing you even more great features in the future.

Best,
Minut Team

Rated 5 out of 5 stars

Game changer for my property

Great product and easy to use. Their customer support team is also always ready to help.

October 18, 2024
Minut logo

Reply from Minut

Hi,

Thank you for your 5-star review! We're happy to hear everything is running smoothly and that you had a great experience with our support team!

Best,
Minut

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Rated 5 out of 5 stars

peace of mind without recording!

scrap the cameras - minut does the job with the same peace of mind! It was very easy to set up and I could connect to the voice control. I was sold by the loud noise monitoring but it does so much more like, glass breaking, motion and even humidity

October 14, 2024
Unprompted review
Minut logo

Reply from Minut

Hi,

Thanks for your fantastic review! We're delighted that Minut is helping you get the most out of it while also bringing peace of mind.

We look forward to bringing you even more great features in the future.

Best,
Minut Team

Rated 5 out of 5 stars

Game change for Airbnb hosting

Before Minut I would stay awake at night worried guests were throwing parties or causing damage in my Airbnb's. Now I just go to sleep and let them keep an eye on things :)

October 18, 2024
Unprompted review
Minut logo

Reply from Minut

Hi,

Thank you for your 5-star review! We're delighted that Minut is helping you get the most out of it while also bringing peace of mind to your neighbors. Supporting property managers and their communities in this way is something we truly value.

Best,
Minut Team

Rated 5 out of 5 stars

A great product

A great product, supported by a great team.

October 18, 2024
Minut logo

Reply from Minut

Hi,

Thank you for your 5-star review! We're thrilled you love Minut and appreciate our team’s support.

Best,
Minut Team

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