MirrorLot Reviews 5,715

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 94 reviews, reviewers overwhelmingly had a great experience with this company. Customers are consistently delighted with the products, frequently highlighting the excellent quality and craftsmanship of items like tables and mirrors. Many appreciate that products are made to exact specifications, fitting perfectly in their intended spaces, and the ordering process is often described as easy and efficient. However, some customers experienced issues with delivery services, including missed deliveries or damaged packaging upon arrival. A few also noted concerns with the finish quality of their products or received items with minor chips or cracks, although in many cases, the company promptly resolved these issues through replacements.

What people talk about most

Product

Clients share positive opinions on product quality and craftsmanship. Many reviewers praise the beautiful,... See more

Quality

Reviewers highlight positive aspects of quality. Many customers praise the excellent craftsmanship, well-made... See more

Order

Reviewers mention positive feedback about their orders, frequently highlighting the ease and efficiency of... See more

Delivery service

Customers had positive experiences with delivery service. Many reviewers praised the excellent packaging,... See more

Service

Consumers find service to be positive. Many reviewers praise the exceptional and helpful customer service,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We are completely in love with our new table! It was made exactly to our specs and fits perfectly in our small kitchen - we couldn’t have possibly bought this kind of quality and perfect fit from Targ... See more

Rated 5 out of 5 stars

I couldn’t be happier with my mirror, thank you! So glad I found your website. Was a little Leary at first ordering sight unseen but your reviews are stellar. The video’s of the production process and... See more

Rated 5 out of 5 stars

This experience was fantastic from start to finish. They were responsive to emails and specific questions. The custom table was able to be bumped up in production in order to accommodate us as well... See more

Rated 5 out of 5 stars

I was very apprehensive about ordering a focal piece for our bathroom update from an online company. I read the reviews. I asked several questions and was pleased to receive prompt email responses eac... See more


Company details

  1. #10 of 31 best companies in Interior Designer
  2. #52 of 167 best companies in Furniture Store

Information provided by various external sources

Buy the exact size you need for a framed mirror to brighten up your home or interior design project. All of MirrorLot mirrors are custom built and framed by a team with over 30 years of experience. These large custom framed mirrors can be used as bathroom mirrors, decorative mirrors, floor mirrors, full length dressing mirrors, entry mirrors, fireplace mirrors, modern & contemporary mirrors, or just as a huge leaning wall mirror.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

6K reviews

5-star
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1-star

Replied to 40% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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Rated 2 out of 5 stars

One mirror was cracked and the other…

One mirror was cracked and the other wasn’t the color we wanted.

December 20, 2024
MirrorLot logo

Reply from MirrorLot

Hello Suzie,

We apologize for the inconvenience. Our customer service team is reaching out to you today via email and phone call to learn more about the situation. Please know that we are committed to getting this matter resolved to your satisfaction.

You can also call (1-877-500-1236 MirrorLot) or email us at your convenience for further assistance and we will be glad to help. We look forward to hearing from you.

Rated 5 out of 5 stars

Great product/great service!

We order custom size mirrors to put in our retail locations. Great quality and if a mirror arrives damage we are taken care of. Appreciate the prompt responses! We will continue to order!

November 21, 2024
Rated 5 out of 5 stars

Perfect, exactly what we wanted

On the day I was placing an order, the website was having issues. I called customer service, and the agent was more than happy to help me place the order. The mirror I ordered was just what I wanted. I was especially impressed with the protective shipping method. We will definitely order from them again in the future.

November 15, 2024
Rated 5 out of 5 stars

Very high quality and reliable service

Shawie was very helpful meeting my rework, we need very specific size and shape of table, and I could not find the one at elsewhere , but at Mirrorlot! They made my table in the way we wanted and I got very beautiful table per spec we ordered. It was quick and Shawie was very helpful when we had delivery schedule arrangements.
I definitely recommend Mirrorlot’s if you are looking for reliable company.

November 19, 2024
Rated 5 out of 5 stars

True to their word.

I gave MirrorLot 5 stars because they were true to their word about replacing any damaged mirror. I had recently ordered four mirrors and one of them was damaged in transit.I followed their instructions about documenting the damaged container and mirror. And two weeks later received a brand new mirror in perfect condition. Thanks MirrorLot for having integrity and for the 4 perfect mitered mirrors, they look great. Well done!

October 29, 2024
Rated 5 out of 5 stars

Impressive service, gorgeous mirror, fantastic packaging

There are so many aspects of this company which are all 5 stars, but I want to start with the mirror itself, which is breathtakingly handsome and stunning. We sometimes just stare at it. The frame is exquisite and a perfect match for our room. Which brings me to the next service that this company provides: samples. Because of the samples we were able to select the exact frame which completely complements the room. The next item the company excels in is the follow up service. We were able to be very specific in exactly what dimensions we needed for the space. Finally, we were stunned at the packaging. Wow. The mirror was so protected with wood and special protective materials that it brought us a sigh of relief when we started opening the package, as we knew it would be in one piece. I just can’t say enough good things about this company. It is worth the money!

October 21, 2024
Rated 5 out of 5 stars

Repeat Customer

We ordered from them before and the mirror quality is outstanding! Glass is flawless and the framing is very nicely done. You can tell they care about quality.

October 7, 2024
Rated 5 out of 5 stars

Very satisfied

Very satisfied, so easy, send measurements etc and it comes well packed and ready to hang, have mirrorLot mirrors through my house. Thanks so much!

September 11, 2024
Rated 5 out of 5 stars

Beautiful

The mirror is beautiful and very high quality. Very pleased with how it came out. Very fast turn around time.

September 3, 2024

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