The WORST experience ever. So bad, from terrible delivery timeline (5 weeks) to awful Returns service and eventually they just stop answering emails and you are left with an expensive poor quali... See more
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Biggest scam company ever! They basically buy copies of dresses on Temu or Ali express. Steal the original images from high quality dress company’s and advertise them! They literally stole a dre... See more
I ordered my dress a month ago before my birthday after two weeks of waiting, I emailed the customer service and they responded to my email faster and let me know that they were shipping my order soon... See more
Company replied
I wanted quality for my birthday and received just that! I was concerned about the timeline of my package because of ordering too late and it took a simple message to the Miss Rosier team and my packa... See more
Company replied
Company details
Written by the company
Miss Group offers everything from Web Hosting, Domain Registration, Email Management and a range of Sitebuilders for web production.
Contact info
Luntmakargatan 96, 11351, Stockholm, Sweden
- support@misshosting.com
- miss-rosier.com
Breach of guidelines
Do NOT order from here
Do NOT order from here. They got me TWICE. I ordered a dress size XL, it fit like a medium. I tried to return it but they made an offer for me to purchase a second dress in the price range and just pay $40 for shipping. Side note, communicating with their return department is a 5 day process. They answer overnight, so any questions you ask won’t be answered until you’re sleep. The dress wasn’t going to arrive in time for my event but what’s $40? I took the deal. The 2nd dress finally arrives. It’s a XXL and it fits just like the other one. I’m wear a size 10. This is ridiculous. Plus it looks terrible. The first one wasn’t bad. But this one was bad.
Reply- I can’t respond directly to your reply but my last order number was #192092. But in all honesty, there is nothing you can do to satisfy me but give me my money back. I just count this as a loss and a lesson learned. Why choose store credit when I will never purchase from you again.
December 21, 2025
Unprompted review
Reply from -MH-
Hi Karen, thank you for taking the time to share your feedback with us. We are always committed to providing high-quality products and thoughtful customer service, and we sincerely apologize that your experience did not meet expectations.
We fully understand your concern about the slow response of our customer service team. After-sales requests often require us to verify order details and coordinate with our warehouse and logistics teams, which can sometimes take longer than expected. We’re truly sorry that we weren’t able to get back to you sooner.
At the same time, we’re actively reviewing and improving our size guide to better reflect the actual fit of our products. Your feedback is extremely valuable to us and helps us continue to improve.
We also want to thank you for providing your order number. We’ve shared it with our customer service team and are reviewing your case thoroughly to assist you as efficiently as possible. Please rest assured that we’ll do our very best to resolve any issues related to your order.
If you have any other questions or need further assistance, please don’t hesitate to reach out to our customer service team again. They’ll be more than happy to help and provide any clarification you may need.
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NO REFUNDS
SCAM SITE! Breaching consumer laws and DON’T OFFER A REFUND! Do not shop from here.
December 19, 2025
Unprompted review
Reply from -MH-
Hi Melissa, We’re really sorry for the inconvenience and want to assure you that we’re doing our best to make sure your issue is properly taken care of.
After carefully reviewing your case, our team has suggested a few possible solutions based on our usual process. Please understand that our after-sales service follows certain steps to make sure everything is handled fairly and accurately before we move forward with a solution.
As for refunds, please rest assured that any request that meets our policy will be processed as quickly as possible. We know this may take a little time, and we truly appreciate your patience.
If you have any other questions or concerns, please feel free to reach out to our customer service team again. They’ll be happy to help and provide any clarification you may need.
I love this brand !
This is a marvelous brand with a great client customer service. The quality of the clothes is gorgeous. Love this brand
August 30, 2025
Unprompted review
Reply from -MH-
Hi Minakshi, thank you for your positive feedback. We truly value this opportunity to serve you. Your support and trust mean a lot to us. Your satisfaction is our driving force, and we will continue to strive to provide you with high-quality products and services.
This is my go-to for anytime I need…
This is my go-to for anytime I need something classy, yet unique with an edge. They fit so well and quality is top tier. Also have gifted some pieces from here as well and everyone asks me where it’s from when I wear them out. Loves it ❤️
December 20, 2025
Unprompted review
Reply from -MH-
Hi Damin, thank you for your kind words. We're so happy to hear that you love your purchase. If you ever have any questions or concerns, please don’t hesitate to reach out. We want to make sure you are always happy with your purchase. Thank you again for choosing us, and we hope you will enjoy the products you purchase for many years to come!
YOU CAN'T RETURN THEIR ITEMS FOR…
YOU CAN'T RETURN THEIR ITEMS FOR ANYTHING BUT STORE CREDIT AND THEY MAKE IT INCREDIBLY HARD TO RETURN!!
Theres no return portal!!!! You have to laboriously email them and explain everything in detail!!! Don't buy!!!
December 19, 2025
Unprompted review
Reply from -MH-
Hi Abbi, thank you for taking the time to share your feedback. We are truly sorry to hear that your experience did not meet your expectations. Providing products and services that fully meet the needs of our customers has always been our top priority.
Regarding the refund, we completely understand your concerns. When a request meets the conditions outlined in our policy, we process the refund accordingly. In cases where the requirements are not fully met, we still make every effort to work closely with our customers to find a fair and reasonable solution in line with our standard procedures.
To help us review your case more thoroughly, could you please provide your order number here? This will allow us to assist you more quickly and accurately. Please rest assured that we will do everything possible to resolve the issue with your order. We sincerely appreciate your patience and understanding.
We are continuously working to improve our service quality and refine our processes to ensure that every customer has a smooth and positive experience with us.
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Scam site
Scam site, do not buy, wish I had read these reviews first
December 18, 2025
Unprompted review
Reply from -MH-
Hi Laurence, thank you for taking the time to share your feedback. We’re truly sorry to hear that your experience did not meet your expectations. Providing high-quality products and attentive service to every customer is always our top priority.
Could you please share your order number here? This will help us review your case in detail and assist you as efficiently and accurately as possible. Please rest assured that we will do our best to resolve the issue related to your order.
Thank you for your patience and understanding. We are also continuously reviewing and improving our service processes to ensure a smoother and more positive experience for all our customers.
I absolutely love Miss Rosier
I absolutely love Miss Rosier, their pieces are such amazing quality and are so unique! The dress came in perfect condition I can’t wait to wear it! xx
December 15, 2025
Unprompted review
Reply from -MH-
Hi Alyssa, we're so glad to hear that you're enjoying your purchase. Your support means the world to us. If you have any more suggestions or need assistance in the future, please don't hesitate to reach out. Cheers!
Amazing clothes
Amazing clothes. So nice designs and top quality! Also Fit amazing and is the same as in pic❤️🫶🏽
December 16, 2025
Unprompted review
Reply from -MH-
Hi Marta, thank you very much for your support! Your satisfaction is our permanent pursuit. We will redouble our efforts to continue providing you with better products and service! Best wishes to you!
My favorite store
My favorite store! Quality clothing, gorgeous pieces, always delivery on time and great customer service!
December 5, 2025
Unprompted review
Reply from -MH-
Hi Beatriz, thank you for your positive feedback. We truly value this opportunity to serve you. Your support and trust mean a lot to us. Your satisfaction is our driving force, and we will continue to strive to provide you with high-quality products and services.
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Great
Great! Thank you so much for the blazer, it looks amazing! I really recommand💗🩷
November 9, 2025
Unprompted review
Reply from -MH-
HI Cleopatra, we're thrilled that you had a great experience with us. Your feedback is important to us, and we're glad to know that it exceeded your expectations. If there's anything more we can do, just let us know. Thank you for your support!
Very disappointing experience
Very disappointing experience. Returning an item was unnecessarily difficult, with repeated delays, changing refund offers, and pressure to accept partial refunds or gift cards instead of a full refund. A return address was only provided after extensive back-and-forth, and I had to pay £60 for international tracked return shipping myself.
Communication was inconsistent and the process was stressful and time-consuming. A straightforward return should not be this complicated. I would not recommend purchasing from this retailer.
November 21, 2025
Unprompted review
Reply from -MH-
Hi Azra, thank you for your feedback. We’re sorry for any frustration this process may have caused.
Please note that our after-sales service follows a standard procedure to ensure accuracy and fairness before we can provide a resolution. We understand this may feel a bit time-consuming, and we sincerely apologize for the inconvenience. Improving this process is something we’re actively working on, as we’re committed to offering every customer the best possible service.
According to our after-sales team, a return and refund solution has already been offered to you. Kindly note that, as clearly stated in our store policies under the Returns & Exchanges section, all return shipping costs are the responsibility of the customer. Once we receive the returned items, we will promptly process your refund. We appreciate your understanding and cooperation.
If you still have questions or unresolved concerns, we warmly encourage you to contact our customer service team again. They’ll be more than happy to assist and help clarify anything that remains unclear. We believe this direct communication is the most effective way to resolve the matter.
SCAM
SCAM
they advertise that one can cancel the order within 1 hour and I did because I saw the unfair return policy but now they keep getting back to me trying to find ways out of the cancellation. They have kept my money for over 2 weeks now. Avoid under all cost.
December 3, 2025
Unprompted review
Reply from -MH-
Hi Naomi, thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience and appreciate you bringing this to our attention.
Could you please share your order number with us here? This will allow us to review your case more efficiently and assist you as quickly as possible. We’re committed to doing everything we can to resolve this matter and sincerely apologize for any inconvenience caused.
Thank you for your patience and understanding. We remain dedicated to continuously improving our service and ensuring a smooth, positive experience for every customer.
I loved my dress!!
I loved my dress!!! Very good quality and amazing fit! I got so many compliments!
August 1, 2025
Unprompted review
Reply from -MH-
Hi Hajera, thank you very much for your support! Your satisfaction is our permanent pursuit. We will redouble our efforts to continue providing you with better products and service! Best wishes to you!
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Cheap and rude costumer service
Do not trust this website the clothes are awful and they do not let you return. I thought this would be my engagement picture dress so I was very disappointed when I received it. When asked why I was returning my dress I stated you can see the stitching hanging out and it looks cheap. Their representative told me to tuck it in!! It was actually comical. They don’t take this business seriously so do not waste your money.
December 8, 2025
Unprompted review
Reply from -MH-
Hi Alexis, thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience, especially when you were preparing for such an important occasion. Our team takes great pride in quality craftsmanship and attentive service, and we regret that we did not meet that standard with your order.
Regarding the stitching issue, we understand how important every detail is for an engagement dress. However, our after-sales team has already provided you with the necessary information regarding your concerns. Delivering high-quality products and exceptional service to every customer has always been our top priority. We understand how disappointing it can be when a product does not meet personal expectations, but we would like to clarify that the item you received is not considered defective. We also want to gently remind you that the details of our Returns & Exchanges policy are clearly outlined on our website. When a customer’s request is valid and meets the policy criteria, we are more than willing to process a return or exchange. For cases that do not fit within the policy, we still work diligently to find a fair and reasonable solution by following our standard procedures.
If you have any other questions or need further assistance, please don’t hesitate to reach out to our customer service team — they’re always happy to help. We kindly note that leaving a negative review may not be the most effective way to resolve the issue, as direct communication allows us to provide faster and more accurate support.
Sizing is WAY off/ terrible return policy
Sizing is WAY off. I'm typically between a small and an XS. I ordered a small and could barely get it on, which is wild for a 5'5 girl at 120 lbs. the worst part by far is their return policy / they do not cover shipping if the item doesn't fit or is damaged, and if you paid for expedited shipping you're already out 40$ there alone. Not to mention the five steps that they require you to complete to even get to the actual return… Horrible customer service. Extremely disappointed because I like a lot of their items but cannot order because if it fits incorrectly, you're out of luck.
*** updated to respond to below response to my review. Yes there was an email sent with MULTIPLE steps requested to even get to the point I'd receive return instructions. The output of energy and time required to even reach the point of return instructions is ridiculous. Again, I'm very sad about this because the products are beautiful but I cannot order from this company again because if something doesn't fit right YOU ARE OUT OF LUCK. They also do not return your money, but rather a store credit. Which again, would be fine - if their shipping costs were friendlier and the process wasn't such a headache.
December 7, 2025
Unprompted review
Reply from -MH-
Hi Brittney, thank you for taking the time to share your feedback with us. We’re truly sorry to hear about the difficulties you experienced with the sizing and our return process. We always aim to provide high-quality products and excellent customer service, and we regret that this was not reflected in your experience. Please rest assured that we are actively reviewing our sizing guidelines to better reflect the fit of our items, and your input is extremely valuable in helping us improve.
According to our after-sales service records, our team followed up with an email regarding your request a few days ago, but we have not yet received a response. Without your reply, we’re unable to move forward or provide the additional support needed to resolve the issue.
Additionally, we kindly remind you that, as clearly outlined in our store policies under the Returns & Exchanges section, all return shipping costs are the responsibility of the customer. We appreciate your understanding and cooperation on this matter.
If you have any further concerns or need assistance, please feel free to contact our team directly — we’re always here to help. Leaving a negative review alone may not lead to a solution, but reaching out to us will allow us to work with you toward a better outcome.
Zerooooooo!!!
Zerooooooo!!!! The worst site ever !!! I am lawyer and I will sue them in internet court!! They are such a miserable and sleazy site that they refuse to give me a full refund. I will sue them and I will take this matter to the end! Miserable site . Also after your answer :
After many emails, you requested that I return the product to an address in the United States.
However, shipping from Greece to the USA is currently impossible or extremely expensive due to updated customs rules and restrictions, confirmed by local carriers. I have also attached official information regarding this.
Therefore, I request a full refund without returning the product, since:
The item I received is not as described and of poor quality.
The return address you provided is not reasonable or feasible from my country.
You refused to provide a European return address.
If you do not proceed with the refund, I will be forced to complete a chargeback through my bank and file official complaints for deceptive business practices.
Please confirm the refund.
December 3, 2025
Unprompted review
Reply from -MH-
Hi DESPOINA, thank you for sharing your feedback, and we’re truly sorry to hear that your experience with us fell short of expectations. Ensuring that our products and services meet — and hopefully exceed — the needs of every customer has always been our top priority.
Regarding the refund, we completely understand your concerns. When a request is valid and meets the criteria outlined in our policy, we process the refund accordingly. For cases that do not fully meet the requirements, we still do our best to work closely with our customers to find a fair and reasonable solution in line with our standard procedures.
Could you please provide your order number here? This will allow us to review your case and assist you more quickly and accurately. We assure you that we will take every possible step to resolve the issue with your order. Your patience and understanding are greatly appreciated.
Additionally, we are continuously working to improve our service quality and strengthen our processes so that every customer’s experience with us is as smooth and enjoyable as possible.
NO REFUNDS
dress arrived late. and when requested for return and refund they replied: the only refund is in form of a Miss Rosier e-gift card.
wasn't mentioned on the return policy on their website.
disappointed
December 7, 2025
Unprompted review
Reply from -MH-
Hi Abraham, we are sorry to hear that your experience with us hasn't met your expectations. We take all comments seriously and are committed to providing transparency and quality in all that we do.
We’re very sorry to hear that your order arrived later than expected. After carefully reviewing your case, we found that your package was shipped within the specified processing time on our end. However, due to the current peak season for international logistics, carriers are handling an exceptionally high volume of shipments each day. In addition, your package experienced delays during the customs clearance process, which further affected the delivery time. Unfortunately, these factors were beyond our control, though we did make every effort to follow up and expedite the delivery with the shipping carrier. We sincerely apologize for the inconvenience this has caused and truly appreciate your understanding.
Regarding the refund, we completely understand your concerns. Our policy is clearly outlined on our website, and whenever an order meets the criteria, we process returns or refunds promptly. In your case, our after-sales team has already provided a tailored solution that you’ve accepted, and we hope it meets your expectations.
If you have any further questions or unresolved concerns, please don’t hesitate to reach out to our customer service team again. They are more than willing to assist you and help find an appropriate solution. We believe that open and respectful communication is the most effective way to resolve any issue.
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Dress was not same as the website
Dress was not same as the website, tried to return to realise you don't get a refund, only a credit note which I didn’t really want anything else.
I should have read the reviews 🙄
November 21, 2025
Unprompted review
Reply from -MH-
Hi Olga, we’re sorry to hear that your experience did not meet your expectations.
We understand that photos sometimes may not perfectly reflect the true appearance of a product due to factors such as shooting locations, lighting conditions, and display settings. We are aware of this issue and are continuously working to improve. Our goal is to ensure that the model photos we provide are as accurate and true-to-life as possible, and we will continue refining our photography techniques and setup to achieve this.
Regarding the refund, we completely understand your concerns. When a customer’s request is valid and meets the criteria outlined in our policy, we process refunds accordingly. For cases that do not fully meet the requirements, we still do our best to work with our customers to find a fair and reasonable solution following our standard procedures.
Our customer service team has already emailed you requesting product photos so that we can properly review your after-sales claim. Since we have not yet received the photos, we are currently unable to move forward with a solution.
To help us provide an appropriate after-sales option that we hope will meet your expectations, could you please send us the required photos at your earliest convenience? We truly appreciate your cooperation and look forward to resolving this for you as soon as possible.
Lovely clothes and great service
I now have two dresses from Miss Rosier and I absolutely love them, fit and the quality is beautiful and no problems with shipping. First time I ordered there was a little delay which was communicated to me which was greatly appreciated. Second experience no problems at all & quick shipping. I would highly recommend this brand to others from my own experience.
May 1, 2025
Unprompted review
Reply from -MH-
Hi Megan, we are so happy to hear that you enjoyed your experience with us! Your positive review means a lot to us, and we're glad to know that you're satisfied with our product. We hope you'll continue to choose us for your future needs, and we'll do our best to keep exceeding your expectations. Thank you once again for your kind words and support.
Ugh what a great experience
Ugh what a great experience. I ordered a black mini dress with an embedded mesh skirt that could be adjustable. I’m plus size and the fit was perfect. The quality of the dress was also quite high as the material was thick with holding mechanisms for the breast. The delivery was also quite fast as it took only 4 days to arrive to Cyprus & the packaging showed that they respect their product🤍 I’m placing another order as we speak.
November 27, 2025
Unprompted review
Reply from -MH-
Hi sixieme, thank you so much for your wonderful review! We are absolutely thrilled to hear that you had a great experience with us. Your satisfaction is our top priority, and it's always a pleasure to know that we've met your expectations. If you have any more suggestions or need further assistance in the future, please don't hesitate to reach out. We look forward to serving you again and continuing to provide you with the best possible experience.
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