MissingX - Software for lost property offices Reviews 99

Excellent service

Amazing experience to use the MissingX platform to report the loss of my precious scarf at the Bergen Airport and retrieve it! Thanks for your service!

All mails and communication in this prosess have been complicated, slow or missing.

26 days since my phone was found and I still haven't recieved it yet.

Was lost, then found. Lifesavers, thanx!

A very efficient system when you track down your lost property.

Helpful, sympathetic & truly caring that my suitcase should be returned to me, I thinking it had been lost but happily for me found! Thank you so much.

The form for entering lost property details didn't work. It would reset every time I tried to enter something, whith no explanation why, even though I knew for a fact that it was all correct. How as a software company can such a simple blunder exist on your key service. Rediculous joke.1

Thank you for helping to find my lost IPAD on the Airport in Bergen. Today it has arrived inAustria and I‘m very happy. There where no Problems during the shipment. Good Institution!

They find my product, and offer sending with post. For me was a 10 of 10.

Completely useless. You register a loss with them, claim a likely item, then hear nothing. Without telling people no item matching the description has been found, it just seems that you are lost.

I lost my Kindle on the train from Oslo to flam. I can't believe that it's being returned to me

Have tried many times to contact support for update on my property. It has been over a month with no way of checking if item has actually been found. I have been in contact with rail network who I travelled with and when spoke with them they told me I would be better off going to lost property at Waterloo station in London and speaking with someone there. The person I spoke too told me they have received many calls like mine, where they have not had any response from Missing X. In my opinion the service is not fit for purpose as they do not seem to be able to reply any update in an efficient manner.

I had a hopeless experience with this tool. I realise it is not really the fault of the software provider if their users don't use it correctly, but this tool exists to make it easier for their corporate customers to reduce staff and save money, whilst creating a worse customer experience.
I recently lost some property on a UK railway station whilst boarding a train. I knew exactly where it was, I could see it on the platform as the doors closed behind me. The train manager made an announcement on the train saying "to the customer who dropped XYZ on the station, it is at ABC station". This is a station located several thousand miles away from where I live. The station and the train operating company have made it impossible to contact them directly - referring me to missingx instead. I filled in the form within half an hour of the incident occurring. I then proceeded to wait for 3 weeks with no follow-up. In the end I had to ask a friend to make a special trip to this station to ask in-person on my behalf and of course they had the item all along.
Sounds like a good system in theory (hence 2 stars and not 1) but was useless in my case.

it took a lot of time
I don't know who Trustpilot is, or where that company is in the stream of event. It took about a week before Gardemoen posted my computer as found; they did not email me about it. I found it when I looked a third or 4th time.
It then took 2-3 more days before they told me how to get it shipped back.
Once I got onto the shipping company, I was very happy to learn that my computer should be in the US with me in about 2 days. I will be happy with 3 days, but remain nervous about it.

If you lose an item on a train or at a station, all you are told is use Missing X, it will end up on there if it gets found. You can't call anyone, you can't email, you can't check the status of your item or find out if its even being looked for. You just have to hope someone finds it and maybe uploads it.

In my case, it was found at a station, but never uploaded on Missing X. ANYONE WHO HAS LOST SOMETHING - READ THIS: contact the rail operator through live chat on x (twitter). By doing that I was reunited with my case which I lost on a train. If I had simply relied on Missing X, I never would have got it, because even though I logged it and it was found, I was never contacted like they promised. Nor was it uploaded. I had to message London North West Railway for DAYS until they told me they had it.

Missing X will say its not their fault and the station staff should have dealt with it - but this is a review of Missing X, who aim to reunite people with their stuff, and in this case, it was absolutely hopeless. This review acts as a warning to people who have lost their stuff - use X, not MissingX. There is a good chance your stuff has been found, but not uploaded on this website.

Good service and I get my items back

Quick and easy to locate missing items, fast reply. Great service.

This system works better than expected. It is quick and very easy