MissingX - Software for lost property offices Reviews 99

I left my phone at a table near the gate. I called a restaurant near the gate and they found it. They took it to lost and found. I filled out the form and added a message to my iPhone to call my spouse. In less than 24 hours, we had a call and received the form to ship my phone. Thanks so much.

Missing x website is hopeless and very badly programmed. Impossible to save details of the Avanti west coast train time and date and service in the online form. I can tell from reviews that it’s a complete waste of time. Unfortunately no one answers the phone at Manchester lost property or Avanti lost property though recorded message gave me an email address. Very shoddy of Avanti towards their customers. Staff on trains are generally polite and helpful so why is this not reflected in Avanti’s customer service systems. Unfair on customers and staff

MissingX did noe find my watch and sent me a mail telling me this. However, when I contacted Hittegodskontoret in Gardermoen, they found it at once. The payment method worked ok, though.

I registered my item and got a call from someone from lost property at Waterloo within fifteen minutes to say it was found. Very grateful.

This company is an utter sham and companies, such as Avanti rail, that use them are equally shoddy for having deprecated their service to such a company. I left my jacket in a 1st Class carriage. Whilst it was my fault, Avanti staff took great delight in outlining this to me when informing me I must use the third party to register a claim. So, no support from Avanti then.

After completing the lost property form I have heard nothing at all. The jacket, I suspect will be sat in a London Avanti office until it is disposed of. I thoroughly hate services that provide no service at all and MissingX.Com are an exceptional example of a parasitic business feeding off low quality businesses.

Did not pass on information to lost and found. Had to talk to contact several people from different train companies to find out missingx didn't even pass on my information to list and found.

Would be great if it worked. When rail companies handled their own lost property offices finding out whether anyone had handed in your keys that you thought you had lost on your daily commute allowed you to either retrieve them that day or the next, giving you the security of knowing where they are and access to your house and or car. Now with missing X you are left in limbo for a few weeks, not knowing whether to change the lock on your house or whether to spend a few hundred pounds on a new car key. This is a ridiculous system for commuter trains, completely inappropriate. Please ditch MissingX and give us a phone number. This is too slow and without any communication.
Reading through the reviews below, MissingX's reply to virtually all they reply to start "MissingX is a software provider" I DON@T CARE! You have written software to abstract the lost property departments from those that have lot their property, removing any communication between the two parties and severely hindering and frustrating the public! Great, you make money but you don't help anyone, very similar to arms traders saying they don't kill anyone.

i lost a hat box with a hat inside on sunday, i called within the hour,was told to go on missingx.com, which i did right away, no response at all, even when calling transpennine express,who told me, they will contact you, but check the website for updates, its no wonder this site has such low rating,

I lost a phone in Oslo Airport, and thankfully it was found. No one contacted me to tell me it was found, I just had to keep calling day after day. Not even an email advising me.
Then when they confirmed it was my phone, after 1 week no further communication at all from them. I called agin and they said they were busy!
It seems that the website is good, but the people are quite inefficient and disorganised.

What a complete Joke of a company... Lost my wallet on the train and found a matching wallet on the same service... DISGUSTING that so called "reputable companies use this... Pathetic

MissingX claim they are a software solution provider : but fail to provide either software or solutions….

Remember human contact, remember speaking to someone and claiming a lost item? If you ever lose anything ever again and you are directed to MissingX, sigh and consider the item gone forever! This facility is a joke, utter waste of time and 100% proof the world has gone mad!!

This method of finding a lost item is useless. It never matches a search. You can write whatever you want in the serach box and never reveals a positive search. Fraud.

This company is a con. LHR should be ashamed.

Left an item on a plane at Heathrow following a BA flight, a kindle in a purple leather case.
Realised immediately so went to BA lost property.
Given guidelines to follow to track my item.
Identified item the next day, claimed item, reference number given, will be returned once ownership verified allow 48 hours.
Well eleven days have now passed....
I have tried contacting Missingx and BA multiple
times, in various ways.
Impossible to connect or deal with, they just do not respond. Phone lines are unmanned claiming staff shortages.
I agree with other reviewers that it is a complete waste of time and a non existent service.....whatever you have left or lost write it off.

In September 2022 I left my laptop at Oslo airport. I have selected an option to get my laptop back by shipment of UPS and it was supposed to be done with missingX. Unfortunately the laptop never arrived, then after months of calls and emails with UPS they sent only 100 EUR of money back to the sender (which is missing X). However, although I have sent many emails over months to missing X, I never got even that little money back that UPS sent to them.

Now I have accepted that I got scammed and I will never see my laptop or any money of reimbursement back, I also got a lot ow issues because laptop property of a company I worked for. Hence I am just writing in hope someone will be informed that there is a scam involved and hopefully people will be informed.

Note: I have seen the reply, but the issue still is that I never received even those 100 EUR from you (shipment cost and that little 13 EUR reimbursement), as UPS sent it to you (missing x) and I have sent many emails. Although the situation of you didnt enter value on invoice makes no sence, as there is no comercial value, anyway I would like to get at least the shipong cost back, that UPS have sent to you. Thank you

Left a bag of duty free on virgin flight. I know exactly where. Not of high value but wanted it back as presents for friends. Missing x don’t even return a search result online for ‘bag’. Calls are not to a free phone number and you just sit on hold. Gave up after 45 mins. As others have said, leave something on a flight or at Heathrow then consider it lost forever. This company might as well be a scam.

It's shocking how useless this company is. I lost my backpack at Preston station on April 3rd on my way home to Glasgow. The only contact number for the station was actually an Avanti West Coast number who provided a number for 'lost and found' at Preston. I called and got an automated message to go to this website and see if an item matching the description had been registered, which there had been. Woo! Great!.....lol nope. Put in my claim, received a confirmation email and then NOTHING. No contact info provided and no timescales. 10 days later and I still have not received any form of communication from them. It's a 3.5 hour train journey to Preston and it was impossible to get in contact with a human being because they rely on this company. Thankfully I have a wonderful friend who loves a scenic ride who had time to go there for me today and claim by backpack. Train companies that travel nationwide really need to reconsider using a service that provides zero communication options. They were quick to register the item but no follow up. I can't stress enough how terrible this "service" is.

No response on the phone. Nothing following the email sent by the system. Frankly, I feel that dealing with them is a waste of time.

If you lose something in Heathrow, just forget about it.