MissomaReviews 

Loved the products but I’m a bit miffed. I needed two bracelets for my twins, ordered them went to add my discount code to find it was declined. Ugh. I decided to continue as I like the bracelets and if I ordered the two I wouldn’t pay postage but when I went to add packaging I was only going to get one bag. I’ve ended up having to pay double postage so that my girls can have thier present wrapped and packaged identicaly. It’s left me disappointed, I hope they like thier bracelets after this.

Hi, i need help and response please

I reported on 14th June that I had not received my package, but I have not received any response yet.

I also called before raising this, and I still have not had any update. This has now been ongoing for quite some time, so I would appreciate it if this could be investigated urgently and if someone could come back to me with an update.

Thanks,
Order number: 1300879A

Very disappointed with my order.

I paid an extra £5 for gift packaging, which amounted to no more than a bow and a carrier bag. The main issue, however, was that none of the items were identified. As I had ordered multiple gifts, there was no way of knowing which item was which without undoing the packaging.

To find out, I had to remove the ribbons and then reattach them afterwards, which left a sticky residue and spoiled the presentation. This completely defeated the purpose of paying extra for gift wrapping in the first place.

It seems like an obvious oversight. Did nobody consider that customers might be buying gifts for different people? A simple label identifying each item would have avoided this problem entirely.

When I raised this concern, the response I received was simply that the packaging was "as pictured." That completely missed the point of my complaint.

Updated following response:
Their response that "packaging preferences can vary" and that they are "being as sustainable as possible" is, frankly, rather laughable. I suspect very few customers would prefer to have to re-wrap a gift themselves after removing sticky tabs that leave behind sticky residue. Equally, including a thick catalogue that went straight into the recycling does little to support their sustainability claims. Perhaps reducing unnecessary promotional material, rather than omitting labels that identify which gift is which or expecting customers to share a single cleaning cloth between three gifts, would be a better way to reduce waste.

Great experience, Rianne was super helpful. Good selection of items in stock.

I contacted Missoma as the clasp on a bracelet I own no longer worked.
I received an immediate reply and email exchange which resulted in a replacement being agreed within 10 minutes with confirmation a replacement was in its way.
This was outstanding customer service, efficient, organised and exceptionally timely as
Wonderful experience.

Found the best pieces in the best prices. Their sale is incredible. My eyes caught the perfect pair of earrings which I got with a 65% off. They had a big range of quality jewellery.

Brilliant customer service!

I had an issue with a necklace chain snapping and contacted Missoma, even though the necklace was outside its warranty period.

I sent over photos of the damage and the team could see it looked faulty. They arranged a brand new replacement necklace, which arrived within a week.

Really impressed with how quickly and fairly they handled it. Great customer service and a company that clearly stands by its products.

Amazing selection of beautiful jewellery, sale was incredible value. I've bought a few times get site for gifts.

I'm really pleased with my purchase from Missoma. I ordered a ring during one of their recent sales and was delighted when it arrived – it's beautiful and feels well made. The online printable sizing guide helped me to pick the right size the first time.

I also appreciated the free delivery and, just as importantly, the reassurance of knowing that free returns were available if needed. Fortunately, I didn't need to use them, but it definitely gave me confidence when ordering online.

A great shopping experience overall and I would happily order from Missoma again.

I absolutely love shopping at Missoma Marlow. The jewellery is modern, stylish and of exceptional quality, and it always adds the perfect finishing touch to any outfit.

The staff are always welcoming, friendly and knowledgeable, offering great advice without ever being pushy. A special mention goes to Annu, the manager, who is incredibly kind and always goes out of her way to help me. Her advice is always honest and thoughtful, making every visit a pleasure. Lawrence is also excellent – friendly, professional and always happy to help.

I always enjoy my visits and would highly recommend Missoma Marlow to anyone looking for beautiful jewellery and outstanding customer service.

Lovely earrings! Elegant, tasteful design and comfortable to wear. Loved the 41% sale price.
Delivery was prompt too.

10/10 online customer service from Chevean! Super reliable & quick resolution.

Always smooth delivery and top quality products. Girlfriends loves the products and ordered about 3 times now. Her new favourite place to shop and makes my life easier ordering for birthdays and Xmas!

It is easy to find the products that meets specification, and the details about the products provide accurate information.

Exceptional service. Warm, helpful not pushy. Will definitely be back!

A variety of nice designs of earrings & rings that you can select from with fine finishing.

Perfect experience, considerate and helpful staff

Gorgeous store in carnaby street, friendly staff and amazing selection of gold and silver pieces. Looking forward to more purchases! Thanks Paris xx

Amazing! Beautiful store and pieces