Ordered a gift set which came with the box completely damaged. Since Tuesday (now Sunday) both my partner and I have been trying to contact them via their social media channels as this is the only way... See more
Company replied
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See what reviewers are saying
I cannot praise Jenny's customer service enough! I recently encountered an issue with my order where I received only one part of the set I ordered, causing quite a bit of inconvenience as I needed the... See more
Company replied
I returned 2 items in the same package, returned via DPD and got refunded for the cheapest item only . They are denying the other item in the bag although I have proof that both were returned togethe... See more
Company replied
The Clothes ive tried don’t feel cheap like other fast fashion brands. Customer service is fantastic. Made a mistake on my order and the response was personalised and genuine and not via some robot .... See more
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Company details
Written by the company
Misspap exists to serve the women with style, the women who love to feel confident in what they wear and the women who do things their own way. Expect to find the statement elevated pieces for all occasions with an affordable price-tag that you won't find anywhere else. We design in-house collections that ultimately embody the classic Misspap signature: clean, simple, sexy yet feminine pieces, perfect for the high octane lifestyle. Inspired by the muses of our past and present, by all the bad ass women who ever existed, we have cultivated a brand with ever-lasting attitude. Fashion is what matters to us the most and to the women who wear our clothes, for them Misspap brings the timeless pieces to treasure and keep.
Contact info
PO Box 553, BB11 9GD, Burnley, United Kingdom
- customerservices@misspap.com
- misspap.com
3.0
Average
9K reviews
Replied to 87% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Had a faulty item which was dealt with…
Had a faulty item which was dealt with quickly and easily with Nico. Great experience and perfect result
November 15, 2023
Unprompted review
Reply from MISSPAP
Good morning Scarlett,
Thank you for taking the time to leave your review, we do appreciate your feedback and custom.
It's great to hear of the quick and easy service you received from Nico when you contacted us for assistance, I will be sure to pass your kind feedback over to him too.
Take care,
Fiona
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Kent was great helping me with an…
Kent was great helping me with an issue, quickly resolved with a friendly manner!
November 10, 2023
Unprompted review
Reply from MISSPAP
Hello Ruby,
Thanks for reaching out and writing this review, it's brilliant to hear about the service provided by Kent with helping you with your issue.
I'll be sure to pass on your feedback.
Thanks
Samantha
Thank you to Micheal for your speedy…
Thank you to Micheal for your speedy response to my email. I wasn’t expecting it to be resolved so quickly.
You have given me faith in re-ordering other items in the future thank you!!
November 6, 2023
Unprompted review
Reply from MISSPAP
Hello there, thank you for taking the time to leave a review regarding your recent experience with our brand. We appreciate all feedback from our customers to help with our service going into the future.
I'm so glad to hear Micheal was able to resolve your issue speedily and quickly which left this a 5 star experience!
Kind regards and take care -Millie
Contacted customer service regarding a…
Contacted customer service regarding a late refund and within minutes got a response along with an apology for the delay and my refund was issued right away! Thank you Freena for all your help!
November 6, 2023
Unprompted review
Reply from MISSPAP
Hello Sandra, thank you for taking the time to leave a review regarding your recent experience with our brand. We appreciate all feedback from our customers to help with our service going into the future.
I'm so glad to hear Freena was able to resolve your late refund issue within minutes and leave this a 5 star experience! We can't wait to see you again soon!
Kind regards and take care -Millie
Cassandra helped me quickly and I’m…
Cassandra D helped me quickly and I’m happy !
November 4, 2023
Unprompted review
Reply from MISSPAP
Hello Lucy,
Thanks for taking the time to leave this review, it's great to hear about the service provided by Cassandra D.
I'll be sure to pass on this feedback.
Thanks
Samantha
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Wrong order again
Wrong order again!
Complete wrong style and size. Ordered a misspap pair of heels and received size 5 pair of Boohoo shoes.
Also I will be charged to return them!! Not ideal.
No shoes and out of pocket!!!
November 3, 2023
Unprompted review
Reply from MISSPAP
Hello Ny, thank you for taking the time to leave a review regarding your recent experience with our brand. We appreciate all feedback to help us improve our service/brand and I will be happy to advise on this.
I'm sorry to hear your item has arrived incorrectly however if you pop our team a message here, they can get this resolved for you without the need for a return fee: https://www.misspap.com/customer-service#folder-cs-folder-contact
Kind regards -Millie
Rochelle was fab
November 3, 2023
Unprompted review
Reply from MISSPAP
Hello Olivia,
Thanks for taking the time to leave this review, it's great to hear about the service provided by Rochelle.
I'll be sure to pass on this feedback.
Thanks
Samantha
Great customer service
I think the quality of Misspap is great for what you’re paying, they always deliver in good time and I do not have many issues. However, this time they missed an item of my refund, but Michael quickly resolved this for me and was very informative. This was a nice change to similar companies.
October 22, 2023
Unprompted review
Reply from MISSPAP
Good morning Chloe,
Thank you for taking the time to leave us your review and we appreciate your feedback regarding our quality, delivery service and of course, Michael's customer service.
I'm pleased they were able to assist with the incorrect refund for your returns and ensure all was resolved for you.
I'll be sure to pass this review over on your behalf and we hope to see you shopping with us again soon.
Have a lovely day, take care! - Jade J
Brilliant customer service
October 22, 2023
Unprompted review
Reply from MISSPAP
Hi Katie, thanks for taking time to leave a five star review, we really appreciate the kind feedback! - Jack
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Great help with replacement from john
Great help with replacement from john.
Thanks for a great& easy process !
October 19, 2023
Unprompted review
Reply from MISSPAP
Hi Frances, thanks for taking time to leave a five star review, we really appreciate the kind feedback! - Jack
Do not purchase from this company I…
Do not purchase from this company I spent 60 pound on goods for them to say it had been delivered and apparently left on my door step I havnt got the goods and the company are saying they will not refund as it’s been delivered awful customer service from serwin and I will be taking this further
October 17, 2023
Unprompted review
Reply from MISSPAP
Hello Holly,
Thank you for your review. I am sorry to hear you have not been able to locate your parcel. If you disagree with the decision made by our CS team, please do reply to Serwin's message and they will be able to escalate this to our loss prevention team for further review.
Kind regards,
Amelia
Rose B solved my issue efficiently…
Rose B solved my issue efficiently without any problems. Great service
October 16, 2023
Unprompted review
Reply from MISSPAP
Hello Jasmine,
Thanks for taking the time to leave this review, its brilliant to hear about the service provided by Rose B.
I'll be sure to pass on this feedback.
Thanks
Samantha
I had to rearrange a return but was…
I had to rearrange a return but was having problems. I raised an issue via the messaging service and Danica resolved it for me almost immediately.
Absolutely fantastic service!! Would definitely purchase from here again.
October 16, 2023
Unprompted review
Reply from MISSPAP
Hello Nikki,
Thanks for taking the time to leave this review, its brilliant to hear about the service provided by Danica when you was having to rearrange your return.
I'll be sure to pass on this feedback.
Thanks
Samantha
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Do not shop here! Awful quality!
I lost my money. Don't lose yours! Shop elsewhere! I ordered from this place in late 2022. I put down a £200+ order. It was definitely not worth it. I was reminded of this place after clearing through my wardrobe and seeing the shoes and trousers I got from here. The heels were so flimsy and the trousers were awful quality - it was genuinely laughable. I would never suggest shopping here. They are so overpriced.
October 15, 2023
Unprompted review
Reply from MISSPAP
Hello Humairah, thank you for taking the time to leave a review today regarding your recent experience with our brand, I will be happy to advise on this matter.
I'm sorry to hear your unhappy with your order from last year. If you have any questions, we ask you to reach out to us and we will always be happy to assist with your queries. Due to the age of the order, this is something we are unable to assist with now however your feedback is much appreciated.
Take care - Millie
Part Shipment Redemption
I received only one part of a Co-ord set which was initially a disappointment. I got in touch with customer services via apple message at 21:90 on a Friday night and so didn’t expect a response until Monday morning. I got a response almost immediately so identify the problem and as soon as I let Jasmin know what the problem was she offered me either a refund or a new shipment ASAP. Within an hour Jasmin had a new order ready to ship out to me. The best and fastest customer service I have ever received.
October 14, 2023
Unprompted review
Reply from MISSPAP
Hello Robyn,
Thanks for taking the time to leave this review, its brilliant to hear about the service provided by Jasmin when you contacted in regards to the issue you had.
I'll be sure to pass on this feedback.
Thanks
Samantha
Brought a dress and it unfortunately…
Brought a dress and it unfortunately was faulty as the threads were coming out. I had this sorted with customer service and received a refund. I’m very happy with the outcome and will be using there service again
October 6, 2023
Unprompted review
Reply from MISSPAP
Hi Olivia,
Thank you for taking the time to leave us a review, I really appreciate it and I am so glad you received the assistance you needed with your faulty dress from our customer services team.
We hope to see you shopping with us again soon!
Take care,
Amelia
Had to get in touch as an outfit only…
Had to get in touch as an outfit only came with the skirt and not the shirt so my partner asked me to chase it up .
Got in touch and was made aware I couldn’t just get a shirt sent out but they were willing to give me a refund and it was easy as it that . Mei is the person who dealt with this and she was fantastic .
October 8, 2023
Unprompted review
Reply from MISSPAP
Good morning
Thank you for taking the time to leave us a review, I really appreciate it and I am so glad you received the assistance you needed with your incomplete set from Mei.
We hope to see you shopping with us again soon!
Take care,
Amelia
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Kenneth was a great help and resolved…
Kenneth was a great help and resolved all my issues. He understood this outfit was for a very important event for me and went the extra mile and was very prompt to escalate my issue. Great help, thank you Kenneth
October 6, 2023
Unprompted review
Reply from MISSPAP
Hi Cat,
Thank you for taking the time to leave us a review, I really appreciate it and I am so glad you received the assistance you needed from Kenneth.
We hope to see you shopping with us again soon!
Take care,
Amelia
Shaban
Shaban , was so helpful, he replied so quickly and professionally and got my issue resolved right away, cannot fault Miss pap when you have amazing customer service agents like this. Thank you Shaban.
October 7, 2023
Unprompted review
Reply from MISSPAP
Hi Sarah,
Thank you for taking the time to leave us a review, I really appreciate it and I am so glad you received the assistance you needed with your issue from Shaban.
We hope to see you shopping with us again soon!
Take care,
Amelia
First time customer
First time customer. The quality seemed abit 'off asif its been already worn. I bought 4 items and returning 1 back. I kept the other items because I am going out at the weekend and c.b.a to shop around. Unfortunately I will not buy from Misspap in future.
October 5, 2023
Unprompted review
Reply from MISSPAP
Hi Andrea,
Thank you for your review, but I am sorry to hear about your item arriving in used condition and you are now not wanting to shop with us in the future. Please can you contact our customer services team with images of the item that show it has been used and they will be able to get this sorted for you - https://www.misspap.com/customer-service#folder-cs-folder-contact
Thank you x
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