Ive selected this shop due to delivery time. I selected all parts that are avaliable on stock, paid extra fees for fast preparation and express shipment. Expected delivery date 28th of May (while sta... See more
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Awful return service - nobody answers email. Call them up and they leave you hanging. There website is constructed so that it makes you give up on returning an item when you bought something as a gu... See more
Buyer beware I made three separate orders all above the 100€ each. Each order had something go wrong. Scale from meh to worst. 1. Part that was ordered was described as bei... See more
Company replied
Two weeks were waiting time. Zero customer service, and not possible to use your warranty or return a product. Don't lose your time. Edit. They contacted me, and we fixed the issue.
Company replied
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Mister Auto is HET Europese platform bij uitstek voor auto-onderdelen en -accessoires voor particulieren. We zijn aanwezig in België, Nederland, Frankrijk, Luxemburg, Duitsland, Oostenrijk, Italië, Spanje en Polen. Sinds 2007 is het ons streven aan elke automobilist een uitgebreide keuze aan te bieden uit meer dan 100 merken en 300 000 referenties, en dit zonder tussenpersoon, rechtstreeks via het internet, en tegen zeer voordelige prijzen. We werken samen met de grootste distributeurs en leveranciers van auto-onderdelen van de eerste en tweede lijn. Alle onderdelen die verkocht worden op MISTER-AUTO.NL zijn gehomologeerd en beantwoorden aan de kwaliteits- en veiligheidsnormen van de Europese Gemeenschap. Meer dan honderd medewerkers die ervaring hebben binnen de sector van de auto-onderdelen, beheren op geïntegreerde wijze alle diensten die verbonden zijn aan onze activiteiten (aankopen, supply-chain, financiën, marketing, ontwikkeling, informatica, hotline, …).
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2.1
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18K reviews
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Disappointed- paying for service that didn’t happened
Ive selected this shop due to delivery time. I selected all parts that are avaliable on stock, paid extra fees for fast preparation and express shipment. Expected delivery date 28th of May (while standard timing with no extras to be paid was 30th of May).
Fast preparation didn’t happened and I’ve received parts on the 30th of May… I have contacted info line on the 28th and they lied to me that it will be still delivered on the 28 th when package was still on their site. Summary I lost around 20EUR to have parts on 28 that didn’t happened. That’s a fraud.
May 30, 2025
Unprompted review
Reply from Mister-Auto
Hello,
Thank you for taking the time to share your experience.
We are very sorry to hear that the delivery of your order did not meet your expectations.
We are working very closely with our logistics department and the carrier and assure you that we are doing our best to ensure that this type of delay does not recur in the future.
However, we invite you to contact our online customer service directly in order to deal with this dissatisfaction and activate a commercial gesture valid on a future order.
Thank you for your understanding!
Yours faithfully
The entire Mister-Auto team
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Reply from Mister-Auto
Dear Customer
First of all, we would like to thank you for your feedback and your customer experience.
We are pleased to have responded to your requests and you are satisfied with your order.
Thank you for letting us know, we strive to continuously improve the quality of our products and services.
Best regards,
The entire Mister-Auto team
nice staff
nice staff, I had a problem with the order but they fixed it al!
August 15, 2024
Unprompted review
Reply from Mister-Auto
Beste heer
Bedankt voor uw terugkoppeling.
We zijn blij te horen dat u tevreden was met onze hulp.
De volgende keer zullen we u graag weer van dienst zijn.
Wij wensen u een fijne zomer en vooral een goede gezondheid.
De beste wensen,
Uw Mister Auto Service team.
Buyer beware.
Buyer beware
I made three separate orders all above the 100€ each.
Each order had something go wrong.
Scale from meh to worst.
1. Part that was ordered was described as being a meat and Doria product. The part that arrived was not meat and Doria; but some other Italian branded company. Part value 120€
2. Bosch product that was ordered came in a box with little to no protective packaging. Box was damaged from the outside and the part inside was broken in two. Part value 150€
3. A nissen ac compressor that dpd shows as being delivered in a town that is not even remotely close to where I am. Instead of immediately refunding the money, mister auto says I have to fill out a form of dpd under threat of perjury and legal proceedings if it turns out the part was delivered. Part value 200€.
I expected much better from a company owned by Stellantis.
I am out time, money and have become incredibly frustrated with the actions and reactions of this company.
I am extremely worried I will not receive my money back.
Update:
The reaction of the company was quite dismissive. Their answer and comment here below says that if I had publicly left contact details they could have contacted me.......right.
August 8, 2022
Unprompted review
Reply from Mister-Auto
Geachte heer,
Bedankt voor uw bericht.
Allereerst willen we onze excuses aanbieden voor de ontevredenheid die u onlangs heeft ervaren. We willen u laten weten dat we uw feedback op prijs stellen. Zo kunnen we eventuele problemen oplossen en kunnen we onze services verbeteren.
We zouden contact met u hebben opgenomen als u contactgegevens had verstrekt.
Met vriendelijke groet,
Uw Mister-Auto team.
Don't lose your time and money
Two weeks were waiting time. Zero customer service, and not possible to use your warranty or return a product. Don't lose your time.
Edit. They contacted me, and we fixed the issue.
May 4, 2022
Unprompted review
Reply from Mister-Auto
Geachte heer ,
Bedankt voor uw bericht.
Allereerst willen we onze excuses aanbieden voor de ontevredenheid die u onlangs heeft ervaren. We willen u laten weten dat we uw feedback op prijs stellen. Zo kunnen we eventuele problemen oplossen en kunnen we onze services verbeteren.
Met vriendelijke groet,
Uw Mister-Auto team.
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After some time i got a reply from the…
After some time i got a reply from the customer service which was the good service i expected because of the order value and 3 times insurance i ordered
January 8, 2022
Unprompted review
Retour procedure is een ramp na 2…
Retour procedure is een ramp na 2 maanden moet het nog terugbetaald worden.
July 5, 2021
Unprompted review
Reply from Mister-Auto
Geachte heer,
Allereerst willen we onze excuses aanbieden voor de ontevredenheid die u onlangs heeft ervaren. We willen u laten weten dat we uw feedback op prijs stellen. Zo kunnen we eventuele problemen oplossen en kunnen we onze services verbeteren.
Hoewel we graag de kans willen krijgen om ons vertrouwen te herwinnen, begrijpen we hoe teleurgesteld u bent.Onze excuses voor het ongemak dat we u hebben bezorgd.
Аls u de bestelgegevens had opgegeven, zou de klantenservice contact met u hebben opgenomen.
We wensen u het allerbeste in de toekomst.
Met vriendelijke groet,
Uw Mister-Auto team.
Awful return service
Awful return service - nobody answers email. Call them up and they leave you hanging.
There website is constructed so that it makes you give up on returning an item when you bought something as a guest
May 3, 2021
Unprompted review
Excellent
Excellent. Om time deliveries. Discount price by ordening via app
June 26, 2020
Unprompted review
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great service
May 7, 2020
Unprompted review
Alles paste en super snelle levering…
Alles paste en super snelle levering niets anders dan top👍👍
March 27, 2020
Unprompted review
Snel en goed helemaal tevreden
Snel en goed helemaal tevreden, next time we do it again!
March 23, 2020
Unprompted review
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Good service
Good service, very good parts and quick delivery (if in stock).
March 4, 2020
Unprompted review
Reply from Mister-Auto
Geachte heer de Bruin,
Bedankt voor uw positieve feedback.
Wij zullen echt dankbaar zijn als u uw feedback bekeek en ons iets beter scoren.
In iedere geval bedankt voor uw goede feedback.
Met vriendelijke groet,
Het Team Mister-Auto
Great shop
Great shop. Biggest advantage here, is express shipping option - thoose who need parts asap, going to be very satisfied. Customer care is very welcome, helpfull, just great. 1 Star less because of some lack in assortiment and not many brands to choose. Prices could be allso more fair because they are a bit higher, then it suppose to be. Anyway, that's a realy good shop and I like to buying here - especially in emergencies, when I need parts as soon as possible.
February 9, 2020
Unprompted review
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Despite the VIN numbers I received the…
Despite the VIN numbers I received the wrong part and can’t send it back....
December 5, 2019
Unprompted review
Reply from Mister-Auto
Geachte heer van Galen,
Bedankt voor uw bericht en uw feedback, We proberen altijd onze service te verbeteren we willen u hiervoor ook bedanken voor uw opmerking.
Zoeken op basis van het kenteken is nooit waterdicht als u het kenteken van de auto op de website invoert ziet u alleen het model van de auto maar u ziet niet de juiste productielijn van de onderdelen.
Als het model van uw auto in meerdere productielijnen heeft gelopen, laat de website ook de processen zien voor andere types van hetzelfde model.
Daarom is het is niet zo dat alle onderdelen je wensen voldoen en op uw auto passen.
De enige manier om er achter te komen dat u de juiste onderdelen besteld is om contact op te nemen met de Fabrikant van uw auto en hier door middel van het Chassisnummer de originele ( OEM ) nummers op te vragen.
Met vriendelijke groet,
Het Team Mister-Auto
alles conform verwachting en dat is…
alles conform verwachting en dat is prima,
November 26, 2019
Unprompted review
When i ordered tools was some offer
When i ordered tools was some offer - pay more but you have parts on the next Day. I paid! And? I was waiting for my package 6days! So????
November 24, 2019
Unprompted review
Reply from Mister-Auto
Geachte heer Kolator,
Bedankt voor uw bericht en uw feedback, We proberen altijd onze service te verbeteren we willen u hiervoor ook bedanken voor uw opmerking.
De bestelling die u bij ons had geplaatst op 28.10.2019 is volgens de aangeven datum ( 30.10.2019 ) op uw bestel bevestiging bij u afgeleverd.
Met vriendelijke groet,
Uw Mister-Auto Service Team
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