Mistertango Reviews 205

TrustScore 3 out of 5

3.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

My name is Emils Averks. I have received money to my business account opened in Mister Tango. I have received request from compliance team about documents for the payments and have sent them all the r... See more

Rated 5 out of 5 stars

I'm a bit surprised with reviews as I saw them only after opening an account. But first contact with sale team was good with fast replies. Maybe a little bit slower with all documents verifications... See more

Company replied

Rated 5 out of 5 stars

Really great Bank, best support ever! Highly recommend mistertango to everyone. No risk at all to lose your money! 100% save! Do not waste time for searching for any alternative Mistertango is the bes... See more

Rated 1 out of 5 stars

They worked pretty great until 2018 when they introduced the paid membership. After that it's been a constant downhill. And a few days ago they "suspended" all personal accounts and all attempts to c... See more

Company replied

Company details

  1. Payment Service

Written by the company

Established in 2014, Mistertango is the fintech company offering dedicated IBAN accounts to individuals and businesses. The current account, complete with IBAN number, ability to transfer money instantly via SEPA, allows individuals and businesses to simply, quickly and securely facilitate and fund online activities using fiat currency. Mistertango is electronic money institution supervised by Bank of Lithuania, activity licence No.11.


Contact info

3.1

Average

TrustScore 3 out of 5

205 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Scammers

MisterTango seems to need money. They have big problems with regulations and have blocked funds because they probably need it. I had tried to register before I fell here, and they seem very eager to have me as a customer ! They ask me to send the documents back within 7 days. No competitor imposed this deadline on me. Thanks to all the people who posted a comment to prevent !

November 29, 2019
Unprompted review
Mistertango logo

Reply from Mistertango

Dear Yacine,

Thank you for your review!

We understand your position. However, if you have any particular questions regarding our processes or services in general, you can always contact us at support@mistertango.com.

We will be happy to be able to answer your questions.

Best regards,
Mistertango Team

Advertisement
Rated 1 out of 5 stars

Closed down. Fined by the Central bank in Lithuania

Closed down. Fined by the Central bank in Lithuania

They blocked our business account in October without any notice after we had jumped through weeks of compliance to get onboarded and paid their fees in September. Only though social media we found a link to an article that the bank of Lithuania had fined them and imposed restrictions. No notice, no apology, nothing.

Now we are trying to get our money out and close the account. We have tried now 6 times and they keep rejecting the transactions and asking us to do something different. We have provided evidence that the receiving bank is in our business name and they still are preventing. We have attached bank statements, letters, screenshots and still they will not release our funds.

The icing on the cake was after blocking our account and preventing transactions they have now charged us the monthly fee of 99 euro.

Mistertango is holding back funds on purpose! This company is an absolute scam and should be completely shut down.

November 28, 2019
Unprompted review
Mistertango logo

Reply from Mistertango

Dear Bryan,

Thank you for your detailed comment.

We would like to kindly ask you to contact us at support@mistertango.com regarding this case. As you may know, we identify our customers according to the e-mails.

Therefore, we will be able to check your case properly only after we receive a request from the registered e-mail.

Thank you for your cooperation in advance!

Best regards,
Mistertango Team

Rated 3 out of 5 stars

The store has closed. Diverge out

They return the money, but the fact is that they have finished working. Let's find Mistertango replacement together, which will be more reliable and simple.

November 23, 2019
Unprompted review
Mistertango logo

Reply from Mistertango

Dear Mr. Tramp,

Thank you for the comment.

Let us shortly introduce you to the current situation of the company's activity.

These days we are coordinating our processes with the Regulator. Some more updates will come shortly.

Past events

2019.10.24 Mistertango received an audit report from the Regulator (Bank of Lithuania), saying that only low-risk clients are able to onboard and operate their accounts, and for higher-risk clients’ temporary restrictions to access payment services must be applied. Such a situation will remain until the separate Regulator’s allowance to cancel restrictions.

The abovementioned planned audit was carried out at the beginning of Y2019. The audit scope was roughly for Y2018. During Y2019 such audits were performed to other major commercial banks and financial institutions too.

2019.10.25 Restrictions to send/receive payment transfers were technically applied to higher-risk clients. Action plan to resolve the present situation was initiated immediately.

Also, some clients will be asked to update their Know Your Client (KYC) application, some clients will be asked to re-onboard as current accounts will be terminated. Separate messages will reach particular clients respectively.

2019.10.27 On Sunday Mistertango team started to proceed accordingly to the action plan prepared.

2019.10.29 By Tuesday necessary actions have been completed and an independent external audit company has been invited to double-check the progress of final steps.

It is important to mention that Mistertango was improving internal processes during the whole year and these improvements were constantly checked by the audit company.

2019.10.30 Final check by the independent external audit company. Mistertango was audited whether necessary actions were completed accordingly to the Regulator’s report.

2019.10.31 We have received an external audit company’s report saying that all red-flagged matters were resolved and necessary actions implemented correctly. The report was immediately shared with the Regulator.

2019.11.05 Mistertango is having a dedicated meeting with the Regulator to elaborate on the current status. We have done our best to get back payment services in action for all our clients as soon as possible.

If you have any further questions, feel free to contact us at support@mistertango.com.

Best regards,
Mistertango Team

Rated 1 out of 5 stars

Blocked money

Blocked money

Mistertango still blocking money and buying time.
There is still no reply to the emails or they are automatic. The account collects money for maintaining and maintaining the account, but you cannot transfer money from it. We have been suspended from payments and payments for invoices, which results in the loss of credibility and financial liquidity. Such activities are catastrophic for any company.
The customer service office provides email addresses and phone numbers for contacts that no longer work in the company or have an autoresponder turned on for no presence in the company until further notice. People in the telephone service office do not want to provide their names or physical address of the company.
Does anyone know the current address of Mistartango where the board and managers work? Address on the Mistertango website is virtual.
At what address can we join forces for a collective action?

November 13, 2019
Unprompted review
Mistertango logo

Reply from Mistertango

Good day,

Thank you for your detailed review.

We kindly ask you to contact us at support@mistertango.com regarding this issue. This case is known to us, however, in order to solve this problem we need your cooperation.

Many thanks in advance!

Best regards,
Mistertango Team

Rated 1 out of 5 stars

blocked account

Hallo ,
I realized I had the account blocked around October 25th, when I tried to make a bank transfer. I contacted Mistertango via email, who told me to wait for communications. After 10 days they answered me by saying that mistertango has the right to block the account for 90 days that can be renewed for an unlimited number of times.
I decided to make a criminal complaint for embezzlement. Have any of you already done something like that?
Thanks

November 13, 2019
Unprompted review
Mistertango logo

Reply from Mistertango

Dear Fabrizio,

Thank you for your comment.

Please be informed, that the issue regarding the suspension of the account has been solved already. What is more, we have informed you how to transfer the remaining balance of your account, so we believe that this case is closed.

Anyway, if you have any further questions, please contact support@mistertango.com.

Best regards,
Mistertango Team

Advertisement
Rated 4 out of 5 stars

While I agree with the comments about…

While I agree with the comments about blocked assets, I should also note that they did actually withdraw my funds after providing the requsted documentation (proof of ownership of the receiving account). It was indeed a rather poor experience though.

November 12, 2019
Unprompted review
Rated 1 out of 5 stars

The story goes on ....

The story goes on ....

Mistertango is holding back funds on purpose!

1) Transfer rejected - without notice!
2) days later - requested transfer of funds via eMail
3) days later - form sent with all relevant data
4) days later - MT wants the same data once more in an online form
5) days later - provide evidence that your account abroad is your account ....

They are obviously buying time and illegally holding back funds.

Lithuania is becoming famous for financial fraud, related to bitcoin. If this applies to MT I don't know, but it smells very much like that.

Hands off!

November 12, 2019
Unprompted review
Mistertango logo

Reply from Mistertango

Dear Pepi,

Thank you for your feedback.

Unfortunately, we cannot identify you as the user according to this information as well as we cannot check your particular case. Therefore, we kindly ask you to contact us at support@mistertango.com from the registered e-mail. We are ready to cooperate and solve your issue.

Kindly waiting for your e-mail!

Best regards,
Mistertango Team

Rated 1 out of 5 stars

They worked pretty great until 2018…

They worked pretty great until 2018 when they introduced the paid membership. After that it's been a constant downhill. And a few days ago they "suspended" all personal accounts and all attempts to contact support resulted in the same email responses that don't give any useful information. It's a good thing I only had 1-2 euro inside, but a lot of people have serious funds blocked.
Don't try to register, stay away or you'll regret it.

November 12, 2019
Unprompted review
Mistertango logo

Reply from Mistertango

Dear Ivaylo,

Thank you for your review.

We are trying to organize our processes and provide high-quality services which meats the requirements applied to us as a financial institution. Therefore, we are obliged to observe our clients' activity and take relevant actions if it is necessary.

If you have any particular questions regarding your personal accounts, please let us know by contacting at support@mistertango.com.

Thank you in advance!

Best regards,
Mistertango Team

Rated 1 out of 5 stars

Holding my company's money hostage

Money is frozen for a third week now. I was not even informed that they froze my funds. It was a surprise when I logged in to make payments. I run a company, my employees are not getting paid, I have invoices due. All they say that my account is suspended. No reason, no timeline, no steps to fix that.

They are not even offering any help to fix that. We will be going to court for this. This is an absolute nightmare of a company.

By the way. Don't even bother with phone support. They are useless and only say to wait for an email.

KEEP AWAY, UNLESS YOU WANT TO BE BANKRUPT.

November 12, 2019
Unprompted review
Mistertango logo

Reply from Mistertango

Good day,

Thank you for your comment!

Please be informed, that we have checked your case and can see, that the funds from your company's account have been withdrawn already. So we hope that all the issues have been resolved. If you have any further questions, please contact us at support@mistertango.com.

Thank you!

Best regards,
Mistertango Team

Advertisement
Rated 1 out of 5 stars

They keep silence since Friday

They keep silence since Friday. Are they thinking to run with the money of all clients?
Please, MisterTango...answer us!
Scam!

November 6, 2019
Unprompted review
Mistertango logo

Reply from Mistertango

Good day,

Thank you for your feedback.

We kindly ask you to contact us at support@mistertango.com from the registered e-mail, so that we would be able to check your situation and solve it.

Thank you for cooperation!

Best regards,
Mistertango Team

Rated 5 out of 5 stars

Really great Bank

Really great Bank, best support ever! Highly recommend mistertango to everyone. No risk at all to lose your money! 100% save! Do not waste time for searching for any alternative Mistertango is the best bank on our solar system , better to say in our milky way galaxie, no no even this is understated BEST IN THE UNIVERSE... Just try it and sign up you will never regret it.

November 6, 2019
Unprompted review
Rated 1 out of 5 stars

Account restricted without no reason

Just 800 euros inside.

No sospocius transfer made.

From the begin just opened account. Funded with about 1000 euro then no transfer made in or out.

Now I formally request to withdrawal my money.

They said account is restricted.

This without any specific reason

They don't ask further documents or anything in order to clear and they don't give any time frame for have my money back.

It's just a scam.

That's it.

November 5, 2019
Unprompted review
Mistertango logo

Reply from Mistertango

Dear Daniel,

Thank you for your detailed comment.

However, in order to check your particular case, we have to receive a request from the registered e-mail at support@mistertango.com. So we will be waiting for your e-mail.

Many thanks for your cooperation!

Best regards,
Mistertango Team

Rated 1 out of 5 stars

they literally keep my money hostage

they literally keep my money hostage

opened an account, put 1250 eur from my own account over there.
week later payments are not working.
tried to withdraw my money back (to where it came from, my own account in germany) but they decline my transfer.
scamhoes

i think this will go belly up and we need to beg to bet our money back at the european union. congratulations mistertango - how does it feel to keep my money hostage? it's not like people don't need to pay rent or depend on their money

November 5, 2019
Unprompted review
Mistertango logo

Reply from Mistertango

Dear Tim,

Thank you for your feedback!

Please be informed, that we have checked the requests received from you. As we can see we have answered you and resolved the issue according to your request.

If you have any further questions, please do not hesitate to contact us at support@mistertango.com

Best regards,
Mistertango Team

Advertisement
Rated 1 out of 5 stars

personal account suspended

personal account suspended for no reason, I cant get to my business account through and money transfers not completed even after several days after transaction is made. I am paying these guys 99 EUR monthly for this bad services. missing now several thousand euros.

November 2, 2019
Unprompted review
Mistertango logo

Reply from Mistertango

Good day,

Thank you for your comment.

We kindly ask you to contact us at support@mistertango.com from the e-mail address you have used for registration. We honestly want to clarify your situation and find the best solution for it.

Thank you for cooperation!

Best regards,
Mistertango Team

Rated 1 out of 5 stars

I WAS very happy with this service till…

I WAS very happy with this service till last week. All of a sudden they abruptly closed off my account blocking my funds. Already sent 2 emails but no answer (except for the automatic one). This is NOT how you treat your clients!!!

October 31, 2019
Unprompted review
Mistertango logo

Reply from Mistertango

Hello,

thank you for your feedback!

We are happy that you were satisfied with our services and we want to clarify the reasons for the current situation. Therefore, we kindly ask you to contact us at support@mistertango.com from the registered e-mail. Only after we receive your request, we will be able to check this case and find the solution for it.

Thank you for your understanding!

Best regards,
Mistertango Team

Rated 1 out of 5 stars

The ones giving it 5 stars are shills - this bank is crap

Provided all personal documentation
did a full KYC
was able to use this bank for some time
now my account closed because KYC not ok
several thousands locked
AVOID LIKE THE PLAGUE!

October 29, 2019
Unprompted review
Mistertango logo

Reply from Mistertango

Dear Rene,

Thank you for your feedback.

We kindly ask you to contact us at support@mistertango.com from the e-mail address you have used for registration. After we receive your request, we will be able to check this situation and provide more detailed information.

Thank you for cooperation in advance!

Best regards,
Mistertango Team

Advertisement
Rated 1 out of 5 stars

This is terrible !!!

I wanted to open a business bank account in MisterTango. I read reviews about this bank - MisterTango. This is terrible !!! I don’t want to work with him.
Thanks to everyone who wrote the truth about this "bank" !!!

October 1, 2019
Unprompted review
Mistertango logo

Reply from Mistertango

Good day!

Thank you for your opinion.

Please note, that if you have any particular questions regarding our services, you can always contact us at support@mistertango.com. What is more, we would like to point out, that we are working hard to be able to provide the services which fulfill your expectations.

Best regards,
Mistertango Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look