Mistore.se Reviews 

I am happy with the purchase of Narwal Freo X PLus. The high suction power is great at eating garbage on wooden floor. It does a decent job on carpets too. Obstacle avoidance is ok.

Things that could be improved
- Mopping functionality. It seems it just wets the floor, no real pressue
- App can be improved a lot e.g. no function to modify existing maps, finding scheduled tasks is a bit tricky, app crashes often

Good product, get on time

Filter price is riddicculous, 60€ for filter that last for one year!

I bought Xiaomi Smart Air Purifier 4 Pro. Immediately after receiving the product, I saw the stripe on the display and wrote to support. After a week of emailing with them I at last got the final answer:
"The small issue you mentioned should not impact the product's functionality."
It sounds strange and unacceptable to me. I'm buying a new thing, waiting to get a new thing.

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Update. After a 1.5 weeks of communication with the store, they decided to return money and pay for return shipment. So everything is ok.

I had a terrible experience with this brand's customer service. I mistakenly ordered the wrong device and opened the package. When I tried to return it, they informed me that they would deduct 20% of the total price because I had broken the seal. Additionally, I have to pay for the return shipping. The customer service has been slow to respond, taking a week just for basic communication. I would never buy from this store again.
They don't return the delivery and also you have to pay for the return ....

It would be good to get a tracking number for the delivery not just on request.
But the product is excellent ;-)

When purchasing from this store, there is no notification about the status of your order or its location. After placing the order, I had to write to support twice to get the tracking number for my package. Additionally, it was not specified where exactly the package would arrive and when.

The package was not shipped within three days (as promised on the website) and was delivered through an unfamiliar service, Bring, where I couldn't register and track my package. By trial and error, I added 00 before the tracking number and found it in Posti, but that was pure luck!

Moreover, I did not receive a receipt for my purchase.

Overall, I spent a lot of nerves waiting for the package and understanding that this site didn't just take my money for nothing. I believe you need to set up the website properly to show the current status (your status updates are very strange) and the tracking number of the package.

Service and delivery are fine.
The prices though don't make any sens, I I buy filters for my Air purifier once every three months for years now, and never payed the same price twice for the same product, it's not exactly a stock market. when I get a product for 279 and next time they want almost 500 for it.

As advertised, fast delivery, arrived within 48h.

All service was good.
Just they shipped my item to the pick up store, NOT my address, even though the shipping was not free.

Sorry, i not understand swedosh )) i like u

Wanted to order a smartphone yesterday, but shortly after receiving a mail confirming the order, I got a mail informing me that the order had been annulled with no further explanation. I tried ordering again with the same result and send them a email. Later I realized that they had reserved money for both orders om my account even though they were the ones cancelling the orders in the first place and today they money have been withdrawn from my bank account!!! Looks like 7000 have been returned but are "reserved" and therefore NOT available for use!

Avoid buying from this store if you can. They sent me a faulty product, and it is impossible to get in touch with them as their customer service is non-existent. I paid a huge amount of money and there is no resolution or even conversation from their side at all. I do not recommend this store.

Update as of 9th of April: Still no news about the product, and complete ghosting by their customer service.

🙏🙏🙏🙏😎❤️❤️❤️👌👍

Great product, good price, reasonable shipping cost.

It was ok. The web is nice, normal, and they sent the product in just a couple of days

Fast, excellent customer service, amazing products.

Terrible warranty experience! I retuned the item to their workshop (they gave me a postal label) to be fixed. Afterwards they never respnded my emails & I have no idea what happened!

They have no contact information other than service email which is useless!! If you buy anything from this seller, forget about warranty support.

They sent me the wrong item. They took my money and sent the wrong one. I tried to contact them by email, but no answer and no help. Zero customer service. Beware they take your money and don't care afterwards. No way to return the item back even if the item is wrong or faulty.

So don't buy their products. It's all a headache.
It is completely understandable. Worst customer service ever.

ORDRE #5600036318
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Update 3 Jan 2024

I am still waiting for my complete refund. It is totally unacceptable.
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Update 18 Dec 2023

They refunded me a different amount than I paid. It is pure cheating and unacceptable. They sent me the wrong item amd I sent it back unused and unopened and now they refunded me a different amount. It is totally unacceptable.
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Update 12 Dec 2023

I sent the package back (4 Dec) and they have already received the package. Let's see how long it takes to refund my money back.

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Update 26 Nov

Thank you Xiaomi for correcting the mail adresse. First they want me to write to service@xiaomi dot com and now to service @xiaomi dot se
I did and let me see how long it takes to response my mail.
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Update 25 Nov

They want me to write to service@mistore dot com
And I did and I received this message.

"Your message wasn't delivered to service@mistore dot com because the domain mistore dot com couldn't be found.
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Dear Xiaomi service

I would like to know the actual compensation difference amount in Danish kroner and not in Swedish kroner. I paid in Danish kroner. It doesn't give any sense to get the difference compensation in other currency.
If it is not possible than I would like to have a return label in order to sende the wrong product back. Unfortunately I have no option to return the package without any return label.