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Mistplay Reviews 4,475

TrustScore 4 out of 5

4.1

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers frequently praise the excellent customer service, highlighting fast response times and helpful, understanding agents who resolve issues efficiently. Many people enjoy the product, finding the games fun and the process of earning rewards straightforward. The app is often described as easy to use, with a good layout and a wide selection of games. However, some people were dissatisfied with the app and user experience, mentioning occasional bugs, issues with reward tracking, and slow reward delivery. A few other people also felt that the product's reward system had declined over time, with fewer units or gems being awarded, and some experienced problems with account suspensions or unfulfilled rewards.

What people talk about most

Application

Reviewers highlight ambiguous aspects of the app. Many customers praise the app, enjoying the ability to earn... See more

Product

Consumers find the product experience to be ambiguous, with some praising the amazing and vast selection of... See more

Customer service

Reviewers mention positive feedback about customer service, with many praising the helpfulness and efficiency... See more

User experience

Users describe ambiguous interactions with user experience. Many reviewers find the app easy to use, with a... See more

Response time

Clients share positive opinions on response time, with many praising the fast and efficient customer service.... See more

Based on these reviews

Rated 4 out of 5 stars

Lately I've been having to contact support to get missing gems because for some reason I don't get my reward. Doing that I lose my time but eventually I do receive my rewards. I love the quick payouts... See more

Company replied

Rated 4 out of 5 stars

Your customer service was outstanding, again. You could be a bit more generous on rewards. It takes a very long time to collect enough points for a gift card.

Company replied

Rated 5 out of 5 stars

It was simple and quick to get a £5 Amazon voucher. Playing the games are fun. I tend to play perhaps an hour a day at most but unlike some of the other sites, there is no time limit on the... See more

Company replied

Rated 5 out of 5 stars

This is by far the best play to get paid app, and there's a very engaging and entertaining experience while using this app. I love it, and there's multiple faucets to getting the most out of it. Simp... See more

Company replied


Company details

  1. Gaming service Provider
  2. Cashback Provider
  3. Cell Phone Store
  4. Gift Shop
  5. Video Arcade
  6. Video Game Store

Written by the company

Mistplay is the #1 loyalty platform for mobile gamers, headquartered in Montreal, Canada. The Mistplay app lets people discover games they'll love, and earn rewards for playing.

The best kept secret in mobile gaming

Written by the company

If you're already playing games, why not get rewarded for it?
Join millions of users worldwide who use Mistplay to earn money playing games they love. Gamers have already cashed out over $100M USD in gift cards to date, all for playing through the Mistplay app.

Free Sign-up Bonus!

Collect 200 bonus points when you join Mistplay

Collect 200 bonus points when you join Mistplay
Stop gaming without rewards. Simply download Mistplay today and automatically earn 200 points towards your first gift card. From Amazon to Uber, among other top-brand gift cards, there’s something for everyone in Mistplay. Just play free games, earn units, and redeem them for rewards you’ll love. *Mistplay data as of January 2025

Contact info

Promotion box for Mistplay

Play Games to Earn Money

#1 loyalty platform for mobile gaming

4.1

Great

TrustScore 4 out of 5

4K reviews

5-star
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1-star

Replied to 95% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

They worked with me.

They worked with me.

April 11, 2026
Mistplay logo

Reply from Mistplay

Hello there,
We really appreciate your feedback! It’s wonderful to hear that you’re enjoying Mistplay. Your support means a lot to us, and we’ll continue striving to meet your expectations.

Rated 1 out of 5 stars

these guys WERE great - now a scam - STAY AWAY

EDIT: funny how you guys can reply to a bad public review within 48 hours but multiple times i had to wait well over a week just to hear another canned bs template reply to my actual emails.

i would absolutely submit an appeal... for the THIRD time... but why bother? you have been equally content to tell me both other times that i was in violation of TOS with NO actual reason or proof.

just know that while you can buy continue buying positive reviews and relying on ignorance for a long time, you can't win forever. lying to people, ignoring legitimate issues, and straight up stealing money from users who have done nothing wrong will eventually catch up to you.

---

these guys WERE great, then they were my last straw. i have tried pretty much every single one of these goddamn reward apps and man, MP was so helpful and fast to pay out and responsive. and i should’ve known better.

as per usual with these scammers, you cash out once and then magically upon your second (sometimes third) cash out request, you have violated their TOS! and no they aren’t going to explain why. and yes they are going to keep your second cashout of ONE HUNDRED DOLLARS.

i am disabled and $100 is a lot of money for me. and of course i put a ton of time and effort and a little bit of cash to make up for boosts for extra points only to have these absolute scum lord POS suspend my account for no reason and without any recourse.

STAY AWAY. i am never using one of these apps again. mistplay are scammers like all the rest.

March 18, 2026
Mistplay logo

Reply from Mistplay

Hi there, we’re sorry to hear that your account has been put on hold. If you believe you were wrongfully blocked, you can submit a request for appeal (https://support.mistplay.com/hc/en-us/requests/new?ticket_form_id=360005004374).

Rated 4 out of 5 stars

update: late, but issue fixed!

i will leave my original review below for the sake of archive, and in case anyone else is looking for similar experiences. i just reviewed a response from the support team. i had provided them with photo evidence of my account’s standing and the issue with the app’s points, and they manually added all the points i earned! i was worried that if i ever did get a reply, i would only be credited the base points and not the boosted value, but i got the boosted points too!

if you’re having an issue, definitely contact customer support. they’re slower than other apps, but they did get back to me and credited me what i earned, which i’m quite pleased with! still waiting on my card, but now i don’t actually expect an issue. :)

——og review below, disregard <3——

i thought this app was great for a few days. i submitted a $15 cash out request about a week ago and have yet to receive my funds. i also put in a lot of work to get to a goal in a game while the rewards were boosted, and while it rewarded me for every other goal i reached, it suddenly stopped tracking when i finished the boosted goal. very suspicious.

i have contacted support twice about these issues and have not heard back. pretty sure it’s a scam

April 11, 2026
Unprompted review
Mistplay logo

Reply from Mistplay

Hello there,
We really appreciate your feedback! It’s wonderful to hear that you’re enjoying Mistplay. Your support means a lot to us, and we’ll continue striving to meet your expectations.

Rated 5 out of 5 stars

Great rewards app

Great rewards app. If there are ever any issues customer service is right on it and friendly.

April 11, 2026
Mistplay logo

Reply from Mistplay

Hello there,
We really appreciate your feedback! It’s wonderful to hear that you’re enjoying Mistplay. Your support means a lot to us, and we’ll continue striving to meet your expectations.

Rated 5 out of 5 stars

Customer service is great and fixed the issue.

Customer service is great and fixed the issue I was having. Thank you so much! I've enjoyed Mistplay for a couple of years and received many gift cards, just by playing all the games I love! Keep up the great work!

April 10, 2026
Mistplay logo

Reply from Mistplay

Hello there,
We really appreciate your feedback! It’s wonderful to hear that you’re enjoying Mistplay. Your support means a lot to us, and we’ll continue striving to meet your expectations.

Rated 5 out of 5 stars

Love it

Love it. Plenty of games to choose from

April 11, 2026
Mistplay logo

Reply from Mistplay

Hello there,
We really appreciate your feedback! It’s wonderful to hear that you’re enjoying Mistplay. Your support means a lot to us, and we’ll continue striving to meet your expectations.

Rated 5 out of 5 stars

I love the variety of games and the…

I love the variety of games and the challenges

April 11, 2026
Mistplay logo

Reply from Mistplay

Hello there,
We really appreciate your feedback! It’s wonderful to hear that you’re enjoying Mistplay. Your support means a lot to us, and we’ll continue striving to meet your expectations.

Rated 5 out of 5 stars

My question was answered and my points…

My question was answered and my points were returned.

April 10, 2026
Mistplay logo

Reply from Mistplay

Hello there,
We really appreciate your feedback! It’s wonderful to hear that you’re enjoying Mistplay. Your support means a lot to us, and we’ll continue striving to meet your expectations.

Rated 5 out of 5 stars

Fun games to play with my kids and to…

Fun games to play with my kids and to make some pocket money to treat the kids.

December 22, 2025
Mistplay logo

Reply from Mistplay

Hello there,
We really appreciate your feedback! It’s wonderful to hear that you’re enjoying Mistplay. Your support means a lot to us, and we’ll continue striving to meet your expectations.

Rated 1 out of 5 stars

After playing this game for several…

After playing this game for several months, I had collected almost $50 that I could cash out. I was having trouble with the app, not tracking my games correctly and paying out every other payout on a couple games. I had reported it to customer service and never did get my payout, then log into my account Sunday and it says that I broke their terms of service. They have $50 that they owe me and will not respond to me. I have reported them to the FTC and I am leaving them a bad review everywhere I can because this is absolute crap.

April 12, 2026
Unprompted review
Mistplay logo

Reply from Mistplay

Hi there, we’re sorry to hear you didn’t enjoy your experience with Mistplay. We’re always working to improve the app, and encourage you to share your thoughts and suggestions at support@mistplay.com.

Rated 5 out of 5 stars

Easiest money for free

Just need to play and you will obtain 10€ per month. You can optimise and win more if you like to optimise.
No issues with the customers service, fast and efficient !

April 11, 2026
Mistplay logo

Reply from Mistplay

Hello there,
We really appreciate your feedback! It’s wonderful to hear that you’re enjoying Mistplay. Your support means a lot to us, and we’ll continue striving to meet your expectations.

Rated 5 out of 5 stars

I like the games

April 11, 2026
Mistplay logo

Reply from Mistplay

Hello there,
We really appreciate your feedback! It’s wonderful to hear that you’re enjoying Mistplay. Your support means a lot to us, and we’ll continue striving to meet your expectations.

Rated 4 out of 5 stars

This app is great if u love playing…

This app is great if u love playing games for money and is 100 percent legit!! Also customer service is great!

April 11, 2026
Mistplay logo

Reply from Mistplay

Hello there,
We really appreciate your feedback! It’s wonderful to hear that you’re enjoying Mistplay. Your support means a lot to us, and we’ll continue striving to meet your expectations.

Rated 4 out of 5 stars

My streak was broken over a year ago…

My streak was broken over a year ago due to a fire 🔥 in the storage unit next to my unit. I was not offered to fix the streak by buying back.
I have been on Mistplay for awhile, again. Building back up my streak.
The app tells me I needed to buy back my streak. But I was just playing...
Customer Service restored my streak 2 days s in a row... Thank you😊

April 10, 2026
Mistplay logo

Reply from Mistplay

Hello there,
We really appreciate your feedback! It’s wonderful to hear that you’re enjoying Mistplay. Your support means a lot to us, and we’ll continue striving to meet your expectations.

Rated 5 out of 5 stars

Awesome

They did great helping

April 10, 2026
Mistplay logo

Reply from Mistplay

Hello there,
We really appreciate your feedback! It’s wonderful to hear that you’re enjoying Mistplay. Your support means a lot to us, and we’ll continue striving to meet your expectations.

Rated 5 out of 5 stars

Fixed issue I was having trouble with…

Fixed issue I was having trouble with very quick. Gave me extra units for my trouble. Highly recommend.

April 10, 2026
Mistplay logo

Reply from Mistplay

Hello there,
We really appreciate your feedback! It’s wonderful to hear that you’re enjoying Mistplay. Your support means a lot to us, and we’ll continue striving to meet your expectations.

Rated 5 out of 5 stars

effective

effective, issue resolved

April 10, 2026
Mistplay logo

Reply from Mistplay

Hello there,
We really appreciate your feedback! It’s wonderful to hear that you’re enjoying Mistplay. Your support means a lot to us, and we’ll continue striving to meet your expectations.

Rated 1 out of 5 stars

they scammed me out of 56,742 gems

they scammed me out of 56,742 gems. i completed an entire offer with a bonus, and reaches out to support after the 48k bonus guarantee didn't reward me. After 2 days, they emailed me back and instead of rewarding me what I earned and spent 8 hours on playing, they gave me a sad measly 1,000 gems and an apology. they said they will not reward me what i earned. do not trust this company. 100% scam. i have screenshots and proof.

April 12, 2026
Unprompted review
Mistplay logo

Reply from Mistplay

Hi there, we’re sorry to hear that your gems aren’t adding up. We’d like to look into this matter further to make sure you don’t lose out on what you’ve earned! Please contact us with your receipts at support@mistplay.com or check out our FAQ (https://support.mistplay.com/hc/en-us/articles/13599202897563).

Rated 5 out of 5 stars

Amazing app

Its a really easy way to make money and the customer service team are amazing

April 10, 2026
Mistplay logo

Reply from Mistplay

Hello there,
We really appreciate your feedback! It’s wonderful to hear that you’re enjoying Mistplay. Your support means a lot to us, and we’ll continue striving to meet your expectations.

Rated 5 out of 5 stars

Every issue has been solved in a timely…

Every issue has been solved in a timely manner with care and professionalism.

April 11, 2026
Mistplay logo

Reply from Mistplay

Hello there,
We really appreciate your feedback! It’s wonderful to hear that you’re enjoying Mistplay. Your support means a lot to us, and we’ll continue striving to meet your expectations.

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